Qualifications, Skills & Experience:

• Bachelor’s degree in any discipline
• Minimum 3 years of experience in Customer Service, Complaints or Quality management, preferably in banking industry.
• Customer focused and resolution oriented without compromising the bank’s interest.
• Strong communications skills with good language command (oral and written) in Arabic and English languages.
• Strong knowledge in Banking Products, systems, and Regulatory/Central Bank regulations and standards.
• Strong analytical skills to enable addressing complaint triggers and support effective complaint resolution.
• Courteous, proactive, and able to deal with difficult conversations.
• Ability to cope with last minute change.
• Active listening skills.
• Discipline and time management.
• Ability to perform as a team player.