CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context , the Operations Manager is in charge of all the Support and Back Office activities (inventory, maintenance, after sales and security) of the Boutique.

Combining strong leadership, a strong team spirit, a passion for fashion and a strong analytical mind, the Operations Manager is contributing directly to optimize the results of the boutique in the respect of the commercial strategy and the Image of the House . Organized, curious and attentive, he/she works closely with his/her team and promotes collaboration and achievement of results to help make CHANEL the ultimate reference in luxury.

MAIN MISSIONS

Manage the Back Office Team:

• Ensures the good understanding and deployment of the strategy of the House by the team
• Manages and animates his/her team to foster collaboration and enthusiasm across roles and missions
• Federates and motivates the team towards the achievement of their objectives via follow-up interviews and appraisals
• Defines the priority actions for individual skills development and monitors them
• Is a support and an innovative and pro-active force to his/her team in the search for solutions and optimization of the organization
• Collaborates with the Management team to align all the retail teams on the boutique strategy
• Makes regular reports to the Boutique Management on the development
  
  
  

Pilot the business

• Strategic partner to the Boutique Manager
• Analyzes the sales and the results of the boutique on a regular basis to make sure of the good progress towards the objective and alerts pro-actively on KPIs with action plans suggested.
• Is the support of the Sales managers and Boutique management on the key performance indicators analysis on each business activity: monthly coverage, sell through and slow sellers and accompanies their category action plans with relevant feedback and data.
• Through detailed analysis, works closely with Boutique Management and Sales Manager team to facilitate buying decisions in collaboration with buying function in head office
• Optimizes the inventory management with Stock Manager and follows the objectives of inventories. Supervises rolling inventories and prepares the annual inventory with the Stock Manager and his team.
• Ensures the implementation and the respect of the Boutique procedures and the boutique Charter.
• Manages the After Sales operations with the After Sales Manager in an innovative way to ensure optimal client satisfaction in line with the Chanel standards
• Carries out specific studies necessary for the Boutique Management and is a force of proposal on complementary analysis in connection with the business and the strategy
• Guarantees and sets up the necessary security devices and procedures in boutique, goods and people.
• Responsible of police and mall permits with the support of Admin Supervisor
• Ensures appropriate scheduling of team members in line with legal and CHANEL requirements with Admin Supervisor
• Ensures the respect of the budget of boutique purchases.
  
  
  

To be an Ambassador of the brand:

• From internal bodies via contribution to projects and in sharing the CHANEL vision with the team
• With external bodies in the luxury, retail and fashion sectors as well as with key individuals in Mall Management
• Uses Chanel Brand Image as a filter in decision making
  
  
  

You are energised by:

• Passion for projects and taking the lead on implementation of projects
• Change and a fast paced environment
• Working with a results focused mindset
  
  
  

You will bring:

Natural leadership and strong managerial skills

• Exemplarity, accuracy and detail-oriented mindset
• Curiousity and innovation
• Strong analytical skills
• Sensitivity to the Fashion environment and its products
• Intercultural openness
• Mastery of excel and digital