Qureos Mentor

CHANEL

A luxury fashion brand is seeking a strategic leader for their Watches and Fine Jewellery Boutique in Dubai Mall. The role involves managing a team of Sales Advisors to enhance client experiences and ensure the brand's luxury standards are upheld. Ideal candidates will possess strong leadership skills, a strategic mindset, and the ability to drive business performance in a high-end retail environment.

Strategic Boutique Manager - Jewelry & Watches

<div><div><i>CHANEL continuously evolves in its search for perfection.</i><i> In a demanding and constantly changing context, the Deputy Boutique Manager acts as a strategic partner to the Retail Director.</i></div><div><i>
With a creative and constructive mindset, he/she acts as an engaging and inspiring force in driving the business as a whole, guaranteeing the CHANEL Brand image and ensuring the deployment of the Chanel strategy in the boutique.</i></div><div><i>
Combining courageous leadership, ownership and a strong results orientation and business acumen, the Deputy Boutique Manager develops the individual&rsquo;s potential, excellence of the customer experience of his/her team and paves the way for success of the boutique on quantitative and qualitative levers.</i></div><div></div><div>
Your main responsibilities are:</div><div></div><div>
Manage a team of Sales Advisors:</div><ul><li><div>
Ensures the teams proper understanding and deployment of the House's strategy.</div></li><li><div>
Effective management of Sales Advisors and Supervisor and ensures efficient collaboration and synergies within his/her team</div></li><li><div>
Conveys trust in his/her team members and maximizes the potential of the team by defining development and growth opportunities.</div></li><li><div>
Coaches and mentors his/her team to reach their full potential through prompt feedback and regular performance reviews on results and competencies.</div></li><li><div>
Set and communicate clear expectations for the team by defining both individual and boutique objectives while promoting team ownership and accountability.</div></li></ul><div></div><div>
Strategic partner to Retail Director</div><ul><li><div>
Acting as a strategic leader on key projects and strategy implementation</div></li><li><div>
Acting as key decision maker and significant contributor to projects</div></li><li><div>
Taking ownership of key strategic projects</div></li><li><div>
Building relationships within the retail community to enrich competitor insight and communicate with Boutique Manager key information</div></li><li><div>
Ensures his/her position as exemplary representative of the brand at all times, embodying the image of the brand</div></li><li><div>
Prioritizes long term vision over short term gains</div></li><li><div>
Uses Chanel Brand Image as a filter in decision making</div></li></ul><div></div><div>
Driving the business and ensure the ultimate client experience</div><ul><li><div>
Ensure excellency in terms of client experience and services, working closely with Retail Director, L&amp;D and After Sales Managers to create and implement effective action plans to enhance our services and remain the Ultimate house of luxury.</div></li><li><div>
through coaching, feedback, and support.</div></li><li><div>
Monitor business indicators on WFJ in collaboration with Retail Director and High-End Business Manager and work closely with all Team Members to create and implement effective business action plans to achieve goals on all product categories</div></li><li><div>
Analyze KPI&rsquo;s, possess a 360 view of business activity and implement business strategies accordingly</div></li></ul><div></div><div>
You will bring:</div><ul><li><div>
Natural leadership and strong managerial skills</div></li><li><div>
Strategic mindset</div></li><li><div>
Ability to unite and with excellent interpersonal skills</div></li><li><div>
Results oriented mindset and strong business analytical skills</div></li><li><div>
Curiosity and innovation</div></li><li><div>
Intercultural openness</div></li><li><div>
Emotional and situational intelligence</div></li><li><div>
Ability to step back and take a global 360 view before taking a decision</div></li><li><div>
Sensitivity to the WFJ environment and its products</div></li></ul><div></div><div>
You are energised by:</div><ul><li><div>
Strong expertise on High End Jewelry and Watches.</div></li><li><div>
Solid managerial experience and leadership capabilities</div></li><li><div>
Exceptional interpersonal, communication, and negotiation skills.</div></li><li><div>
Entrepreneurial spirit, strategic mindset</div></li></ul><div></div><div>
Position is based in our Watches and Fine Jewellery Boutique, Dubai Mall.</div></div>

Deputy Boutique Manager WFJ - Dubai Mall

<div><div>In line with the F&amp;B vision and mission, the Beauty Confident creates a unique and memorable experience for each client, at every moment and at every point of sales.</div><div>
Combining a business orientation and a passion for the client, the Beauty Confident is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market.</div><div></div><div>
KEY RESPONSIBILITIES</div><div>
CHANEL Ambassador: the Beauty Confident embodies the values of the Brand.</div><ul><li><div>
CHANEL Insider: has a solid knowledge of the Brand, its heritage, modernity and know-how. Shares it with the clients as well as the team.</div></li><li><div>
Implements all training received, is curious to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning.</div></li><li><div>
Respects the uniform and grooming guidelines at all times.</div></li><li><div>
Ensures that work area is clean, tidy, hygienic, and professional at all times; knows and respects VM guidelines.</div></li></ul><div></div><div>
Experience creator: the Beauty Confident surpasses client expectations.</div><ul><li><div>
Creates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationships with clients.</div></li><li><div>
Embraces digital shopping trends and is keen to play an active role in delivering a seamless omni-channel experience for clients</div></li><li><div>
Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point-of-sale environment to come up with unique moments made just for them.</div></li><li><div>
Handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations.</div></li></ul><div></div><div>
Business driver: the Beauty Confident is performance-minded in order to achieve our objectives.</div><ul><li><div>
Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business</div></li><li><div>
Contributes to building the business by achieving sales targets, using all levers such as products, services, data capture &hellip; to retain, recruit and grow client return rate.</div></li><li><div>
Has appropriate knowledge of operations to ensure the smooth running of the business, and reports to the FB Area Manager.</div></li></ul><div></div><div>
Team player: the Beauty Confident acts interdependently and demonstrates team spirit</div><ul><li><div>
Has a positive attitude, communicates with the team and the manager on a regular basis, and has a sense of ethics and integrity.</div></li><li><div>
Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences</div></li><li><div>
Shares best practices with the team, is proactive and contributes to nourishing the collective knowledge and skills.</div></li></ul><div></div><div>
EXPERIENCE AND QUALIFICATION</div><ul><li><div>
Eagerness and willingness to take care of the client; retail experience is a plus.</div></li><li><div>
You have a post-graduate degree and experience of a minimum of 3 years in a sales position in a retail environment, luxury experience would be an advantage.</div></li><li><div>
Selling skills and performance-driven</div></li><li><div>
Knowledge of operations</div></li><li><div>
Technology savvy and digital trend awareness</div></li><li><div>
Turkish and English are mandatory</div></li><li><div>
Makeup skills</div></li></ul><div><br>
SOFT SKILLS</div><ul><li><div>
Interpersonal skills, ability to establish an emotional connection and build a relationship</div></li><li><div>
Empathy and listening skills</div></li><li><div>
Generosity and &quot;art of caring&quot;</div></li><li><div>
Curiosity, openness, and eagerness to learn</div></li><li><div>
Problem-solving and ability to deal with complexity and change</div></li><li><div>
Self-awareness, self-confidence</div></li><li><div>
Enthusiasm, energy, and motivation</div></li><li><div>
Storytelling and ability to engage and inspire</div></li><li><div>
Team spirit, ethics, and integrity</div></li><li><div>
Positive body language</div></li></ul><div></div><div><i>
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.</i></div></div><div></div>

Wholesale Beauty Confident

<div><div>Your Main Responsibilities</div><div>
Training &amp; Development Support</div><ul><li> Assist in preparing engaging training materials, including presentations, toolkits, and e-learning content.</li><li> Support the organization and logistics of both in-class and virtual training sessions.</li><li> Track attendance, participation, and completion of training modules to ensure learning objectives are met.</li><li> Gather feedback and compile post-training reports to measure impact and identify areas for improvement.</li></ul><div>
Engagement Activities</div><ul><li> Collaborate on planning and organizing team engagement events such as workshops, team gatherings, and Coco Club experiences.</li><li> Contribute creative ideas for interactive activities that foster team motivation and collaboration within boutiques.</li><li> Maintain and design communication materials, including emails, newsletters, and invitations, to support learning and engagement initiatives.</li></ul><div>
Data &amp; Reporting</div><ul><li> Update learning trackers for internal teams and partner boutiques to monitor progress.</li><li> Support the compilation of reports on key metrics such as Pulse Index, Inside WFJ completions, and sales team development KPIs.</li><li> Assist in tracking and monitoring individual learning paths and development milestones.</li></ul><div>
Administration &amp; Coordination</div><ul><li> Coordinate schedules, invitations, and follow-ups for training programs and engagement activities.</li><li> Provide logistical support for regional travel, boutique visits, and events.</li><li> Help maintain an organized filing system for training documents and engagement plans to ensure seamless operations.</li></ul><div></div><div><br>
Your Energizers</div><ul><li> Being part of CHANEL&rsquo;s renowned Watches &amp; Fine Jewelry Department, contributing to its vision of excellence in learning and engagement.</li><li> Working on impactful projects, from inspiring training sessions to memorable team events.</li><li> Gaining exposure to the luxury retail industry and collaborating with passionate, diverse teams across the region.</li><li> Learning how people development, creativity, and operational excellence intersect in the world of luxury.</li><li> Thriving in a fast-paced, dynamic environment where every day brings new challenges and opportunities.</li></ul><div></div><div><br>
What You Can Bring</div><ul><li> A passion for people development, luxury retail, and creative team engagement, with an interest in learning and training.</li><li> Strong organizational and multitasking abilities, with an eye for detail and aesthetics.</li><li> Excellent communication skills in both English and Arabic to collaborate across teams and regions.</li><li> Proficiency in Microsoft Office and a creative mindset to design engaging materials.</li><li> A proactive, adaptable, and collaborative approach with a desire to grow and contribute.</li></ul><div></div><div><br>
Requirements</div><ul><li> Graduate with a degree in Business, Human Resources, Marketing, Luxury Management, or a related field.</li><li> Previous experience or strong interest in training, HR, events, or luxury retail is highly desirable.</li><li> Strong written and verbal communication skills in both English and Arabic; proficiency in French is an advantage.</li><li> Based in Dubai and available for a full-time internship for six months.</li></ul><div></div><div><br>
Your Journey with CHANEL</div><div>
This internship is designed as a stepping stone into the world of luxury retail training and engagement at CHANEL. If you&rsquo;re ready to make a difference through learning and team development, and eager to immerse yourself in a creative, supportive, and fast-paced environment, we look forward to hearing from you!</div></div>

Learning & Engagement Intern – Watches & Fine Jewelry (WFJ)

<div><div>CHANEL&rsquo;s Fragrance &amp; Beauty division upholds Mademoiselle Chanel&rsquo;s pledge to reveal the beauty of each woman in her most unique form through her fragrance, makeup and skincare products. The Local Fragrance &amp; Beauty team are responsible for the visibility and performance of the brand in the area, engaging both clients and distributors. Deeply attuned to the local clientele and its needs and desires in order to deliver the &lsquo;One Area, One Story&rsquo; strategy, the Local Fragrance &amp; Beauty Wholesale team ensure that wholesale boutiques, distributors and department stores have the resources required to deliver the best possible results for CHANEL F&amp;B, while meeting performance targets. Ensuring that the spirit of CHANEL&rsquo;s fragrance, beauty and skincare collections is relayed to the brand&rsquo;s clients via a client journey that delights and inspires, the Local F&amp;B Wholesale team develop close relationships with distributors and wholesale partners to convey and uphold Mlle Chanel&rsquo;s bold vision of beauty.</div><div></div><div>
IN THIS METIER, WE ARE ENERGISED BY:</div><div>
Acting as a brand ambassador for CHANEL F&amp;B by representing the creative and commercial interests of the House to the wholesale network:</div><ul><li>
Managing and monitoring of CHANEL Brand equity, policy, quality and sales quantity in in the market and at point of sales</li><li>
Creating an efficient, regular and periodical visit route plan of existing designated point of sales. Monitoring non-authorized point of sales to counter the grey market.</li><li>
With the support of the trade marketing and field team, ensuring and implementing of merchandising guidelines/recommendations by axes given by CHANEL (taking care of modules, visuals, testers and their updates).</li><li>
Planning, and Implementation of Novelties to Beauty Confidents and retailer staff.</li><li>
Planning, negotiating and implementing all sales activities (promotions, windows) under use of all available PLV, SPM and Marketing tools (tester, samples).</li><li>
Evaluating the points of sales according to CHANEL quality criteria to inform the national action plans</li><li>
Reporting on competition activities in the market and sharing with the team and management</li><li>
Based on market knowledge, contribute to new ideas that can help the company develop the activity in the territory</li></ul><div></div><div>
Galvanizing sales growth and encouraging distributors to grow their CHANEL F&amp;B business:</div><ul><li>
Being responsible for the balance of resources and revenues, and the CHANEL market shares of the area</li><li>
Creating strong relationships with distributors via regular visits to the points of sales and local distributor collaboration</li><li>
With the help of the marketing team, negotiating local animations in the distributors&rsquo; points of sales to engage clients</li><li>
Measuring and analyzing performance and creating action plans to reach performance targets</li><li>
Responsibility for planning and achievement of monthly sell-in and sell-out turnover per door/retailer in the market Ensuring that she/he is getting adequate support and deliveries as well as support from marketing and trade to achieve objectives</li><li>
Reviewing and ensuring of availability of assortment by point of sales and retailer, avoiding of stock shortages and reporting to both sales administration and marketing teams.</li><li>
Handling of returns by CHANEL rules</li></ul><div></div><div>
Ensuring the excellence of CHANEL&rsquo;s F&amp;B Client Experience:</div><ul><li>
Managing and supporting Beauty Confidents and beauty teams in building a privileged relationship with clients and offering training and challenges</li><li>
Developing client experiences and events to delight and inspire clients and draw them closer to the House</li></ul><div></div><div>
Developing leadership and people strength across the Wholesale department:</div><ul><li>
Managing the team in terms of recruitment, leadership, setting and monitoring individual goals of team members, performing year-end retrospective and dedicating one-on-one time to individual coaching</li><li>
Mentoring team members and laying out action plans for individual growth, including training programs in partnership with Learning, Styling, Client/Marketing teams</li><li>
Drive the success of our Beauty Confidents through effective management, fostering a high-performance culture that leads to the accomplishment of strategic objectives while nurturing individual growth and excellence.</li></ul><div></div><div>
QUALIFICATIONS</div><ul><li>
Postgraduate degree and experience of at least 5 years in Cosmetic Companies in a multicultural environment</li><li>
Minimum 2 years experience in managing teams</li><li>
Excellent communication skills and organizational skills</li><li>
Fluency in English is a must</li><li>
Trustworthy with integrity/ethics</li></ul><div></div><div><i>
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.</i></div></div>

Fragrance & Beauty Wholesale Executive

<div>
 <strong>
  Immediate Opportunity: Client Care Advisor 3-Month Mission
  <br/>
  <br/>
 </strong>
 At CHANEL, we strive to deliver an unparalleled luxury experience to our clients worldwide. Our Client Care team plays a vital role in extending the boutique experience, offering seamless, personalized service with a human touch that is uniquely CHANEL.
 <br/>
 <br/>
 We are seeking a Client Care Advisor with a passion for luxury retail and exceptional customer service to join our team for a three-month mission, starting immediately. The Client Care Advisor will manage client interactions through calls, WhatsApp, and email, ensuring a seamless and luxurious experience for clients who are reaching to Boutiques across all divisions and E-commerce.
 <br/>
 <br/>
 Ideal candidates will have previous experience in luxury retail, customer service, or client care, with a preference for those familiar with Salesforce. This role requires availability for five-day work weeks, including weekends and late shifts, and is based in Dubai Design District. If you are ready to make an immediate impact and thrive in a dynamic environment, we want to hear from you.
</div>


Client Care Advisor - 3 months mission

<div>
 <strong>
  Your role @ Chanel
  <br/>
  <br/>
 </strong>
 We are looking for an experienced executive assistant to provide broad and comprehensive support working alongside the Managing Director Middle-East.
 <br/>
 <br/>
 You will be at the heart of Chanel&rsquo;s operations in a vibrant and multicultural region. You will be able to anticipate needs, manage sensitive information, and represent the Managing Director with professionalism. You will enable the Managing Director to focus on strategic priorities, ensuring that every interaction and engagement reflects the values and excellence of the House of Chanel.
 <br/>
 <br/>
 <strong>
  The Impact You Can Create at Chanel
  <br/>
  <br/>
 </strong>
 Provide administrative support to the Managing Director while being the primary point of contact for internal and external stakeholders on all matters pertaining to the office, including those of a highly confidential or critical nature.
 <br/>
 <br/>
 <em>
  Calendar &amp; Priorities Management
  <br/>
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Full ownership of the MD&rsquo;s Outlook calendar (internal, external, regional &amp; global)
  </li>
  <li>
   Anticipate and manage priorities, schedule changes, and meeting preparations with efficiency and discretion
  </li>
  <li>
   Ensure proactive time optimization and clear communication flow
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Travel &amp; Logistics (T&amp;E)
  <br/>
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Organize complex and evolving travel arrangements: flights, hotels, visas, transport, etc.
  </li>
  <li>
   Coordinate itineraries for internal visitors and ensure smooth execution
  </li>
  <li>
   Track budgets and negotiate with vendors for travel, gifts, and internal events
  </li>
  <li>
   Encourage sustainable travel practices where relevant
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Administrative &amp; Confidential Support
  <br/>
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Draft and edit emails, presentations, and internal/external communications
  </li>
  <li>
   Handle confidential documents and sensitive information with the utmost discretion
  </li>
  <li>
   Maintain and update internal databases and reporting tools
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Stakeholder &amp; Office Coordination
  <br/>
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Act as the central liaison between the MD and all departments (HR, Finance, etc.)
  </li>
  <li>
   Coordinate external meetings and follow-ups with clients and partners
  </li>
  <li>
   Oversee the selection and distribution of corporate gifts and thank-you items
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  VIP Visits &amp; Event Management
  <br/>
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Coordinate high-level visits: agenda, transport, catering, reservations, dietary needs
  </li>
  <li>
   Organize internal events and seminars, liaising with venues, suppliers, and guests
  </li>
  <li>
   Ensure alignment with CHANEL&rsquo;s sustainability commitments (local vendors, low-impact practices, waste reduction)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Expense Management
  <br/>
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Manage Concur claims and related expense processes with accuracy and timeliness
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Anticipation &amp; Agility
  <br/>
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Anticipate needs, flag issues early, and bring solutions before problems arise
  </li>
  <li>
   Maintain calm and composure in high-pressure situations and act as a stabilizing force
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You Are Energized By
  <br/>
  <br/>
 </strong>
 Creating calm and clarity amidst complexity, turning fast-paced days into well-orchestrated outcomes.
 <br/>
 <br/>
 Building strong relationships across diverse teams and cultures, acting as a trusted partner and stabilizing force.
 <br/>
 <br/>
 The opportunity to represent the House in every interaction, embodying Chanel&rsquo;s values of discretion, care, and excellence.
 <br/>
 <br/>
 Navigating new challenges and ensuring that every event and visit is executed flawlessly.
 <br/>
 <br/>
 Working with autonomy while being part of a collaborative team.
 <br/>
 <br/>
 Completing a high volume of tasks and projects
 <br/>
 <br/>
 Using your judgement and getting the job done
 <br/>
 <br/>
 <strong>
  What You Will Bring
  <br/>
  <br/>
 </strong>
 Minimum 6 years of experience as an Executive Assistant in a multicultural environment, ideally within the luxury or hospitality sector
 <br/>
 <br/>
 Strong sense of discretion, ethics, and professionalism
 <br/>
 <br/>
 Fluent in English and French (spoken and written); Arabic is a plus
 <br/>
 <br/>
 Mastery of Microsoft Office, Outlook, SharePoint, and Concur
 <br/>
 <br/>
 Excellent interpersonal and communication skills, with a collaborative mindset
 <br/>
 <br/>
 High level of organisation, proactivity, and attention to detail
 <br/>
 <br/>
 Strong adaptability, resilience, and composed under pressure
 <br/>
 <br/>
 Emotionally intelligent and culturally aware, with a strong team spirit
 <br/>
 <br/>
 <strong>
  What Chanel Can Offer You
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Satisfy your authentic interest in all people-related matters
  </li>
  <li>
   Give you exposure to various business context
  </li>
  <li>
   Develop long lasting and meaningful relationships with a wide range of internal and external interlocutors
  </li>
  <li>
   Learn continuously
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
 </em>
</div>


Executive Assistant

Join CHANEL and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.