Qureos Mentor

CHANEL

<div>
 Reporting to the WFJ Deputy Boutique Manager you will be part of the sales team within our Watches and Fine Jewellery Boutique and will contribute to the development of sales by offering our clients the highest level of customer service.
 
 
 
 Your main responsibilities are:
 
 
 
 Quantitative/Qualitative:
 
 
 
 <ul>
 <li>
 Drive both individual and team objectives and be accountable to achieving results
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 Achieve and exceed sales targets with respective sales mix set by Boutique Manager
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 Act as a CHANEL ambassador both inside and outside boutique
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 Support and proactively contribute to KEY actions defined to elevate Boutique and Individual KPI&rsquo;s
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 Support the overall organization of the boutique with a strong-minded and a positive team approach (e.g&rsquo;-active participation to team activities, briefing, meetings, etc.)
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 Collaborate with other Chanel divisions with retail with a particular focus on engaging proactively within Fashion boutiques/teams via defined strategy to seize additional business opportunities.
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 Support integration of new joiners and act as a key reference demonstrating highest expertise of product knowledge, processes, and handling all client requests.
 
 
 
 </li>
 </ul>
 Client Experience/Development:
 
 
 
 <ul>
 <li>
 Deliver the ultimate Chanel experience; Engage and boldly discover client needs, interests, and preferences to develop long-term client relationships and sustain brand loyalty
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 Deliver exceptional client experience with a unique touch and elevation vs. competition (e.g&rsquo;- elevate MS and Voice of Client survey scores)
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 Utilize CRM tools/resources, formalize CRM activities on CRM app, and achieve the CRM objectives.
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 Strategic planning, preparation, and anticipation on all VVIC Client commercial/non-commercial activities, special occasions, and other client gestures
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 Daily dedication to &ldquo;My Chanel CRM time&rdquo; towards CRM activities and client outreach initiatives
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 Share new and creative ideas on nourishing client relationships to elevate client segmentation
 
 
 
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 </ul>
 Operational Excellence:
 
 
 
 <ul>
 <li>
 Assist in daily operations: floor presence and opening / closing tasks
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 Ensure CHANEL&rsquo;s policy, procedures, grooming, and behavior are within the highest standards
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 Check stock levels regularly, participate in inventory management including cycle counts, quality checks, and action any stock issues with stock admin/Boutique Manager
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 Maintain the boutique according to current visual merchandising standards
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 After Sales: Client follow-up and liaising effectively with workshop on specific client needs
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 Punctuality and demonstrating flexibility on schedule as per Boutique&rsquo;s needs
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 Attendance to all required trainings and efficient completion of all assigned training modules
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 Executing omnichannel client purchases and client follow-up (eg&rsquo; Click &amp; collect, CCC emails, etc)
 
 
 
 </li>
 </ul>
 
 You will bring:
 
 
 
 
 <ul>
 <li>
 Significant and successful Sales experience in a luxury retail environment, preferably with Watches &amp; Jewellery
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 <li>
 A solid understanding of luxury and passionate about Jewellery
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 Client oriented mindset
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 Strong interpersonal, communication and influencing skills
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 Fluency in English is a must. Arabic would be an advantage.
 
 
 
 </li>
 </ul>
 
 You are energised by:
 
 
 
 
 <ul>
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 Strong attraction for a challenge and results oriented
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 Excellent communication skills
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 WFJ environment and its products
 
 
 
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 </ul>
 Position is based in our Watches and Fine Jewellery Boutique, Dubai Mall.
</div>

Senior Sales Assistant - Watches & Fine Jewellery

<div><div>As a Digital Learning Intern, you will be at the forefront of advancing our Europe Strategy by designing, delivering, and monitoring innovative digital learning experiences for our retail teams. You will play a key role in animating teams, fostering community engagement, and ensuring our blended learning activities are impactful and aligned with business priorities.</div><div></div><div>
Key Responsibilities</div><ul><li>
Design bespoke Digital Learning experiences (IFL) tailored to boost the expertise of our retail teams.</li><li>
Create and/or adapt the Europe Digital Learning roadmap (IFL Monthly Programs) in line with evolving objectives.</li><li>
Proofread and refine translations for all new learning modules to ensure clarity and accuracy.</li><li>
Imagine and create compelling content and initiatives to foster engagement among local retail teams.</li><li>
Develop and implement creative editorial calendars for community management.</li><li>
Organize events (virtual or in-person) to unite and energize the retail learning community.</li><li>
Collaborate closely with Boutique Learning Managers and Learning Managers to gather and analyze learning KPIs (IFL, presential sessions).</li><li>
Collect and report on digital and blended learning KPIs to sustain and grow learning habits across all boutiques.</li><li>
Prepare actionable KPI reports to support data-driven decisions and demonstrate learning impact.</li></ul><div></div><div>
Operations</div><ul><li>
Manage and track all sample movements for the Fashion Division, including daily updates to digital systems.</li><li>
Conduct biannual inventory checks, oversee sample exit processes, and report findings to Finance.</li><li>
Handle new sample deliveries, barcoding, and integration into FGPS.</li><li>
Coordinate sample care, including dry cleaning, repairs, and logistics support for training and events.</li><li>
Organize and maintain the Fashion School, stock room, and support the setup of VM window displays.</li><li>
Assist with sample inventory for Marketing projects and distribute weekly Fashion communications.</li><li>
Address COUPA issues and escalate concerns to the Finance team as needed.</li></ul><div></div><div> 
Energizers</div><div>
In this role, you will design and deliver made-to-measure digital learning experiences, constantly innovating to keep content fresh and relevant for our retail teams. You will engage and motivate teams through creative community management, dynamic editorial calendars, and interactive events. Collaborating with colleagues across the region, you&rsquo;ll collect and analyze learning data to identify new opportunities, ensuring our learning activities remain vibrant and impactful.</div><div></div><div>
Impact</div><div>
Your work will directly enhance the expertise and motivation of retail teams, supporting the business in achieving its Europe Strategy objectives. By fostering a culture of continuous learning and community engagement, you will help build a connected, high-performing organization. The data-driven insights and tailored learning journeys you provide will contribute to measurable improvements in individual and collective performance across all boutiques in the market.</div><div></div><div>
Essential Skills &amp; Qualifications</div><ul><li>
Strong organizational and project management abilities</li><li>
Creativity and passion for digital learning and community engagement</li><li>
Excellent written and verbal communication skills (multilingual proficiency a plus)</li><li>
Strong analytical skills with experience in KPI tracking and reporting</li><li>
Must be proficient with using PIVOT tables and converting data into insights</li><li>
Collaborative mindset and ability to work cross-functionally</li></ul><div></div><div>
What You&rsquo;ll Gain</div><ul><li>
Hands-on experience in digital learning design and program management</li><li>
Opportunity to lead impactful projects within a dynamic, fashion-driven environment</li><li>
The chance to shape the learning journey of retail teams across Europe</li></ul></div><div></div>

Fashion Training Intern

<div>
 Position based in Marina Mall, Abu Dhabi
 
 
 
 Your role @ Chanel:
 
 
 
 Reporting to the Middle-East &amp; India Fragrance &amp; Beauty Retail Manager, you will be responsible of the growth of your business, leading the team, developing clients loyalty while ensuring compliance with the Brand&rsquo;s business strategy and image.
 
 
 
 
 Your main responsibilities are:
 
 
 
 
 
 Team
 
 
 M
 
 
 anagement
 
 
 and
 
 
 E
 
 
 ngagement
 
 
 
 
 <ul>
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 Communicate vision, strategy and clear direction to retail staff
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 Motivate and retain the boutique team members
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 Supervise the organization and the team efficiency, monitor objectives, encourage teamwork, share knowledge and expertise
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 Support team members in their individual development and coordinate with training team on individual needs
 
 
 
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 </ul>
 
 Business
 
 
 D
 
 
 evelopment
 
 
 
 
 <ul>
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 Pilot and coordinate all the activities of the Boutique in accordance with the strategy and objectives
 </li>
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 Ensure the business strategy is understood and deployed in the Boutique
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 Control, monitor, share and report the business financial and budgetary indicators relating to the results of the Boutique
 </li>
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 Develop and coordinate the sales to achieve the business objectives in accordance with the budget and the defined action plan
 </li>
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 Analyze the sales and take the appropriate corrective actions
 
 
 
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 </ul>
 
 Client
 
 
 Experience
 
 
 
 
 <ul>
 <li>
 Ensure excellence in client service in accordance with the Brand's standards: create a unique experience for each client
 </li>
 <li>
 Support the sales team on the shop floor
 </li>
 <li>
 Strongly encourage the team to manage, use and develop the client database
 </li>
 <li>
 Put in place strong CRM and clienteling action plans at boutique level to engage and retain clients
 </li>
 <li>
 Coordinate animations installation, maintenance needs, events organization, acting proactively and putting in place initiatives at boutique level to strengthen the client experience
 
 
 
 </li>
 </ul>
 
 Boutique
 
 
 O
 
 
 perations
 
 
 
 
 <ul>
 <li>
 Ensure the retail space is well maintained and the Visual Merchandising guidelines are respected
 </li>
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 Oversee day-to-day operation of the boutique and solve operational issues with the support of the retail manager
 </li>
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 Ensure the stock is effectively managed and that the control procedures are implemented to anticipate and limit variations
 </li>
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 Ensure company policies and procedures are respected in the boutique
 </li>
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 Liaise with suppliers on boutique supplies
 </li>
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 Plan and take necessary steps to have optimum stock levels and maintain inventory discrepancies at the lowest possible level
 
 
 
 </li>
 </ul>
 
 
 What you will bring:
 
 
 
 
 Excellent interpersonal, communication and organizational skills along with a strong analytic and intercultural approach.
 
 
 
 
 Requirements:
 
 
 
 
 You have at least 5 years&rsquo; experience in boutique management in a luxury retail environment. You have strong knowledge of the luxury industry with fragrance and beauty sensitivity.
 
 
 Fluent English language skills are a must, Arabic a plus.
</div>

Fragrance & Beauty Boutique Manager - Marina Mall Abu Dhabi

<div>
 
 CHANEL continuously evolves in its search for perfection. The Learning Manager will support excellence in both client experience and style / fashion expertise, in alignment with the strategies of CHANEL Middle East.
 
 
 
 
 Reporting to the Fashion Learning and Style Expertise Manager and rotating between Concourse A and Concourse B boutiques in Dubai Duty Free, this role will define and execute the training strategy for DDF boutiques.
 
 
 
 
 The successful candidate will demonstrate excellent organizational skills, an ability to influence others, and a flair for animating training.
 
 
 
 
 Your main responsibilities are:
 
 
 
 
 Delivering Organized and Impactful Training (40%)
 
 
 
 
 <ul>
 <li>
 In close alignment with the Fashion Learning and Style Expertise Manager, coordinate and implement training sessions/materials
 </li>
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 Prepare collection trainings, Client Experience training, briefings and other training
 </li>
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 Deliver training in the boutique, Training Room and Fashion School
 </li>
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 Propose, agree and organize a training calendar for novelties, and other boutique needs
 </li>
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 Identifying subject matter experts in the boutique to enrich and/or co-animate training sessions/morning briefs
 </li>
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 Adapt training content according to the needs /buying of the boutiques, in communication with Management
 </li>
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 Ensure content is fun, impactful and drives the business
 
 
 
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 </ul>
 
 Coaching on the Boutique Floor (30%)
 
 
 
 
 <ul>
 <li>
 Coaching Fashion Advisors and other roles on the boutique floor
 </li>
 <li>
 Creating Client Experience action plans in the boutique, using coaching as a business lever
 </li>
 <li>
 Supporting a culture of coaching and feedback in the boutique
 
 
 
 </li>
 </ul>
 
 Supporting &amp; Following up efficiently, Communicating clearly and harmoniously (30%)
 
 
 
 
 <ul>
 <li>
 Communicate and collaborate harmoniously between Middle East &amp; Paris Training Manager, Boutique Management and HR
 </li>
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 Follows the new starter process with new joiners
 </li>
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 Ensure teams have done pre-work before attending training sessions
 </li>
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 Completes refresher training / follow ups to fully embed action plans, and Floor observation to ensure training has been understood / being used
 </li>
 <li>
 Shares regular reporting (qualitative and quantitative) with the Middle East Training Manager, establishing KPIs to measure the effectiveness of training
 
 
 
 </li>
 </ul>
 
 You will bring:
 
 
 
 
 <ul>
 <li>
 Significant experience in a pure training role
 </li>
 <li>
 A proven track record of advanced organisational skills
 </li>
 <li>
 Warm, welcoming humble attitude
 </li>
 <li>
 Eye for detail and good memory
 </li>
 <li>
 Ability to unite and with excellent interpersonal skills
 </li>
 <li>
 Fashion sensibility and attentive to trends and culture
 </li>
 <li>
 Emotional and situational intelligence
 </li>
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 Reliable, with integrity
 </li>
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 Passionate about developing others to achieve high performance
 </li>
 <li>
 Excellent observation and listening skills
 </li>
 <li>
 Arabic, Tagalog or Chinese language skills are an advantage
 
 
 
 </li>
 </ul>
 
 You are energised by:
 
 
 
 
 <ul>
 <li>
 Oganized and impactful Training
 </li>
 <li>
 Coaching on the Boutique Floor
 </li>
 <li>
 Excellence in the Boutique
 
 </li>
 </ul>
</div>

Learning Manager - Dubai Duty Free

<div>
 
 CHANEL Media Internship &ndash; 6 Months (September &ndash; March)
 
 
 
 
 Must already be based in UAE.
 
 
 
 
 Your Impact
 
 
 
 As a Media Intern, you&rsquo;ll play an essential role in supporting the Media Manager in driving impactful media activations across CHANEL&rsquo;s three divisions: Fragrances &amp; Beauty, Watches &amp; Fine Jewelry, and Fashion. From coordinating digital campaigns to analyzing media reports, your contributions will help amplify CHANEL&rsquo;s voice across the Middle East. This isn&rsquo;t just an internship&mdash;it&rsquo;s a chance to immerse yourself in the luxury media landscape and learn from one of the most iconic brands in the world.
 
 
 
 Your Main Responsibilities
 
 
 
 
 Campaign Planning &amp; Reporting
 
 
 
 
 <ul>
 <li>
 Collaborate with the Media team and media agency to ensure the timely planning and implementation of digital campaigns.
 </li>
 <li>
 Coordinate with media agency and CHANEL&rsquo;s teams in Europe to organize and deliver campaign assets.
 </li>
 <li>
 Assist in preparing reports for Europe teams, detailing campaign performance.
 </li>
 <li>
 Contribute to internal reporting presentations by analyzing and summarizing campaign insights.
 </li>
 <li>
 Work closely with each division to align media strategies with product launches and campaigns.
 
 
 
 </li>
 </ul>
 
 Digital Coordination
 
 
 
 
 <ul>
 <li>
 Support the validation and translation of social media campaigns in alignment with regional needs.
 </li>
 <li>
 Collaborate with the digital team on cross-functional projects to ensure seamless execution.
 </li>
 <li>
 Verify that campaign landing pages on CHANEL.com are implemented accurately and aligned with branding.
 </li>
 <li>
 Partner with the media agency to optimize paid search campaigns for maximum reach and impact.
 
 
 
 </li>
 </ul>
 
 Your Energizers
 
 
 
 
 <ul>
 <li>
 Being part of a globally recognized luxury brand with a strong presence in media innovation.
 </li>
 <li>
 Learning about the intricacies of media planning, digital campaigns, and cross-functional collaboration.
 </li>
 <li>
 Playing an integral role in the success of CHANEL&rsquo;s regional media activations.
 </li>
 <li>
 Gaining hands-on experience in analyzing campaign performance and driving actionable insights.
 </li>
 <li>
 Working in a dynamic, fast-paced environment that values precision and teamwork.
 
 
 
 </li>
 </ul>
 
 What You Can Bring
 
 
 
 
 <ul>
 <li>
 A passion for media, digital campaigns, and the luxury industry, with a strong desire to learn and grow in this field.
 </li>
 <li>
 Excellent organizational skills, with a detail-oriented and proactive approach to managing multiple tasks.
 </li>
 <li>
 Strong interpersonal and communication skills to collaborate effectively with internal teams and external partners.
 </li>
 <li>
 Proficiency in Microsoft Excel and PowerPoint, with the ability to create clear and compelling reports.
 </li>
 <li>
 Knowledge of the digital landscape, including social media platforms and paid search campaigns.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 <ul>
 <li>
 Fluency in English and Arabic (speaking, reading, and writing) is essential.
 </li>
 <li>
 Prior experience in media is a plus.
 </li>
 <li>
 Familiarity with the luxury industry is a plus.
 </li>
 <li>
 Good understanding of the digital and social media landscape.
 </li>
 <li>
 Based in Dubai and available for a full-time internship for six months.
 
 
 
 </li>
 </ul>
 
 Your Journey with CHANEL
 
 
 
 This internship is more than just a learning experience&mdash;it&rsquo;s your opportunity to step into the world of media and communications at one of the most prestigious luxury brands. If you're ready to contribute to impactful campaigns and gain valuable expertise in media planning, we&rsquo;d love to hear from you!
</div>

Media Assistant (Internship - Arabic Speaking)