Qureos Mentor

CHANEL

<div><div>In line with the F&amp;B vision and mission, the Beauty Confidant creates a unique and memorable experience for each client, at every moment and at every point of sales.</div><div>
Combining a business orientation and a passion for the client, the Beauty Confidant is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market.</div><div></div><div>
KEY RESPONSIBILITIES</div><div>
CHANEL Ambassador: the Beauty Confidant embodies the values of the Brand.</div><ul><li><div>
CHANEL Insider: has a solid knowledge of the Brand, its heritage, modernity and know-how. Shares it with the clients as well as the team.</div></li><li><div>
Implements all training received, is curious to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning.</div></li><li><div>
Respects the uniform and grooming guidelines at all times.</div></li><li><div>
Ensures that work area is clean, tidy, hygienic, and professional at all times; knows and respects VM guidelines.</div></li></ul><div></div><div>
Experience creator: the Beauty Confidant surpasses client expectations.</div><ul><li><div>
Creates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationships with clients.</div></li><li><div>
Embraces digital shopping trends and is keen to play an active role in delivering a seamless omni-channel experience for clients</div></li><li><div>
Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point-of-sale environment to come up with unique moments made just for them.</div></li><li><div>
Handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations.</div></li></ul><div></div><div>
Business driver: the Beauty Confidant is performance-minded in order to achieve our objectives.</div><ul><li><div>
Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business</div></li><li><div>
Contributes to building the business by achieving sales targets, using all levers such as products, services, data capture to retain, recruit and grow client return rate.</div></li><li><div>
Has appropriate knowledge of operations to ensure the smooth running of the business, and reports to the FB Area Manager.</div></li></ul><div></div><div>
Team player: the Beauty Confidant acts interdependently and demonstrates team spirit</div><ul><li><div>
Has a positive attitude, communicates with the team and the manager on a regular basis, and has a sense of ethics and integrity.</div></li><li><div>
Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences</div></li><li><div>
Shares best practices with the team, is proactive and contributes to nourishing the collective knowledge and skills.</div></li></ul><div></div><div>
EXPERIENCE AND QUALIFICATION</div><ul><li><div>
Eagerness and willingness to take care of the client; retail experience is a plus.</div></li><li><div>
You have a post-graduate degree and experience of a minimum of 3 years in a sales position in a retail environment, luxury experience would be an advantage.</div></li><li><div>
Selling skills and performance-driven</div></li><li><div>
Knowledge of operations</div></li><li><div>
Technology savvy and digital trend awareness</div></li><li><div>
Turkish and English are mandatory</div></li><li><div>
Makeup skills</div></li></ul><div><br>
SOFT SKILLS</div><ul><li><div>
Interpersonal skills, ability to establish an emotional connection and build a relationship</div></li><li><div>
Empathy and listening skills</div></li><li><div>
Generosity and &quot;art of caring&quot;</div></li><li><div>
Curiosity, openness, and eagerness to learn</div></li><li><div>
Problem-solving and ability to deal with complexity and change</div></li><li><div>
Self-awareness, self-confidence</div></li><li><div>
Enthusiasm, energy, and motivation</div></li><li><div>
Storytelling and ability to engage and inspire</div></li><li><div>
Team spirit, ethics, and integrity</div></li><li><div>
Positive body language</div></li></ul><div></div><div>
Position based in İzmir.</div><div></div><div><i>
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.</i></div></div>

İzmir Wholesale Beauty Confidant

<div>
 Reporting to the Deputy Boutique Manager, you will contribute to the success of the boutique through ensuring excellent client experience, demonstrating proper planning, follow up and efficient leadership. The Sales Manager develops the potential of each individual team member and paves the way for success of his/her business activity. As a true ambassador of Style and Brand Image, the Sales Manager contributes to making CHANEL the ultimate reference in luxury.
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  Your main responsibilities are:
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 Managing a team of Fashion Advisors and Assistant Supervisors
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   Ensure the teams proper understanding and deployment of the House's strategy.
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   Coach the team to bring it to a high level of style expertise and client experience.
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   Federate and motivate the team towards the achievement of commercial objectives via regular one-to-one follow-up meetings.
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   Maximize the potential of the individual, define the priority actions of individual skills development, and monitor them while ensuring regular communication to the Deputy Manager on this topic.
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 Driving the business and managing an activity
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   In collaboration with Deputy Manager contribute to the development and implementation of the boutique overall business strategy.
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   Oversee the compliance with Boutique procedures and the Boutique Charter.
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   Pro-actively propose suggestions for a better client experience and boutique operational efficiency.
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   Manage and monitor sales of an activity to ensure strong progress towards the goal.
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   Assist in buying of the collections for the boutique while respecting the budget, the guidelines and the one boutique one story.
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   Perform quantitative analyses to make recommendations related to business and product strategy.
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   Set up action plans aimed at developing business and performance of his activity.
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   Make regular reports to the Boutique Management.
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   Ensure the visibility of the product line in collaboration with Visual Merchandising.
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   Optimize inventory management and follow sell-through and inventory objectives for his category.
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 Being an ambassador of the brand
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   With clients ensure consistent delivery of client experience in line with the brand guidelines and participation in client events.
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   Always embody the environmental and societal values of the House and acts as an ambassador of the house.
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   Use Chanel Brand Image as a filter in decision making.
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  You are energised by:
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   You are results driven with excellent communication skills and strong leadership capabilities.
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   Your solution-oriented and detail-oriented mindset in addition to your empathetic approach in complex and ever-changing environment.
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  You will bring:
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   Curiousity and innovative thinking.
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   Exemplarity, accuracy and detail-oriented mindset.
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   Knowledge of fashion, style and current trends.
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   Intercultural openness.
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   Flexibility towards the airport shifts and strong sense of teamwork.
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   Excellent spoken and written English skills are a must.
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  Position based in Dubai Airport.
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Sales Manager - Dubai Duty Free

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  Your role @ CHANEL
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 At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Critical to this ambition, Client Care is an important interface that extends the client relationship beyond the boutiques and provides seamless and accessible client care with personalized human touch for a unique and differentiated CHANEL experience.
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 With advancing technological innovations, increasing expectations of clients, and a demand for a seamless omni-channel experience, there is growing importance and reliance on our Client Care teams as a crucial service touchpoint. The Client Care team will complement the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional client care built on quality, trust and empathy.
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 The Client Service Advisor (CSA) will act as the first line of contact in addressing clients&rsquo; queries and needs, playing a crucial role in delivering the unique CHANEL experience. Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels. You will need to thoroughly understand CHANEL&rsquo;s products and heritage, flexibly address clients&rsquo; needs by telling engaging story and collaborating with various internal stakeholders (i.e., boutique staff and functional teams).
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  The impact you can create at CHANEL
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   The main responsibility is to act as the first line of contact in addressing clients' inquiries and needs, dedicating the majority of workdays to handling cases independently; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.
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   Engage clients and build long-term relationships by going the extra mile, keeping in mind clients&rsquo; satisfaction as a core service value.
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   Demonstrate sound understanding and knowledge of CHANEL&rsquo;s products and services to be able to address majority of daily inquiries.
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   Assess whether a client issue can be resolved immediately in accordance with company policies; in the event that a complex case necessitates case consultation, prepare a handling proposal for facilitating a case discussion with a Senior Client Service Advisor.
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   Build strong relationships with boutiques and strengthen collaborative partnership to ensure smooth operations as well as seamless and consistent client experience.
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   Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, personalized assistance and take part in providing advanced services ride on enhanced service catalog.
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   Ensure clear and complete handover or escalation of cases from Client Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.
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   Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events &amp; campaign).
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  You are energized by&hellip;
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  <li>
   Creating exceptional client experience moments to ensure an unsurpassed luxury experience for existing and prospective clients.
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   Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets.
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   Exploring and learning how to navigate various systems and channels, accurately capture both qualitative and quantitative client insights to drive a truly seamless experience for your clients.
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   Adopting new technologies and highlighting their benefits to encourage clients to utilize them, resolve problems, and address their needs.
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   An environment that advocates listening, co-creation, inclusiveness, client-centricity and agility in developing holistic solutions.
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   A workplace that provides you with opportunities to develop and supports you to be at your best.
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  What You Can Bring To The Team&hellip;
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   Demonstrated client care experience and the ability to proactively address clients&rsquo; needs and resolve issues independently.
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   Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally.
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   A positive attitude, empathy and resilience when addressing clients&rsquo; queries and needs.
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   Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to address queries and issues.
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   Possesses a &lsquo;growth mindset&rsquo; and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.
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  What you will learn / What CHANEL can offer you&hellip;
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   Opportunity to be part of a growing team that is focused on setting up and strengthening the client care experience in CHANEL.
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   Career and developmental opportunities in line with your aspirations; opportunity to grow with the House and to learn about CHANEL&rsquo;s dynamic business.
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   Exposure to a comprehensive and thoughtful client care operations environment and to the platforms, technology and systems used to drive this function.
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 <em>
  At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
 </em>
</div>


Client Service Advisor

Join CHANEL and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CHANEL

ABOUT_COMPANY

İzmir Wholesale Beauty Confidant

Sales Manager - Dubai Duty Free

Client Service Advisor