Do detailed requirements gathering and impact check though meetings/face to face discussions if needed.

Prepare functional specifications and obtaining sign offs from all stake holders.

Work on the project timelines and communicate that to stakeholders. Agile methodology is preferred.

Development of IVR applications using Avaya OD. Inbound and outbound IVR applications development (POM).

Conducting Unit testing, SIT for the changes.

Ensure User Acceptance Test (UAT) cases are signed off prior to fixes movement to production.

Support production deployments and work on production service tickets within defined SLA.

Monitor application performance and ensure that Open issues are addressed as per SLAs agreed.

SLA adherence w.r.t, service calls quality, timelines and aging.

Updation of SOPs.

Perform call analysis to identify root cause of reoccurring service degradation issues.

Production system monitoring and system Capacity Planning

Production environment periodic DR Planning. Ensure Disaster Recovery (DR) environments are synchronized and available with maintained unit level recovery documentation.

Perform incident reporting and work on Root Cause Analysis (RCA), including recommendations and plan for agreed action.

Ensure systems (hardware and software) in all environments meet security baseline standards.

Participate in audit and other compliance activities as assigned and complete action items for mitigation and rectification.

Ensure all processes adhere to internal standards set as part of Quality & Audit, Infrastructure Management Guidelines.

Backend developer who understands REST and micro service architectures to develop applications.

Deploy applications on cloud and follow CI/CD efficiently.

Write both unit and integration tests, and develop automation tools for daily tasks.

Challenge ideas and opinions to avoid pitfalls and inefficient solutions.

Technical Requirements:

Strong technical knowledge on Avaya IVR and Java (6+ years’ relevant experience).

Development by using Avaya orchestration designer, v7 and above.

Avaya Experience Portal (AEP) (6 years’ experience).

MPP and EPM – Hands on experience and Core Java.

Proactive Outreach Manager (6+ year experience)

Media Processing Platform (MPP/EPM/VPMS)

SQL Server 2012 or greater.

Apache Tomcat V 9 +

Basic knowledge of Unix and hands on experience.

SOAP/REST and Web services knowledge.

Kubernetes, Azure tools, Sprint Boot, Microservice architecture , Docker, Java, REST API developments.

Required Experience and Skills:

Minimum 7-8 years’ Experience as IVR applications developer. Production Support experience if any will be added benefit.

Knowledge on Banking business and products.

Job Type: Full-time

Education:

• Bachelor's (Required)

Work Location: In person