Key Accountabilities

• Responsible for the work order creation within the ME&LE segment.
• Creating the detailed reports that presented daily, weekly, monthly, quarterly and annually.
• Daily engagement with the account managers, solution consultants, delivery managers in order to fulfil the smooth delivery of the services to the customer.
• Undertaking the responsibilities on the activation, modification, upgrade, downgrade and renewal of fixed and NBI products within the CRM
• Identifying core billing, service issues and rectifying the problem.

Qualifications:

• University degree needed.

Experience:

• 3+ years of professional experience out of which minimum 1 year in a technical operation

Skills

• Good logical, statistical and inter-personal skills. The ability to communicate effectively at all levels and present a clear message
• Good analytical skills, including ability to plan and organize
• Good ability to be creative, flexible and responsive to organizational needs and standards
• Expert level skills in reporting and making use of CRM, billing, invoicing and outlook.
• Management certifications are preferred proven track record of successfully launching and managing IoT products or solutions.