Urwah Admin

<div>Key Accountabilities
<ul><li>Hunting customers for new prospect and arranging the meetings.
</li><li>Meeting with clients face-to-face to gain a full understanding of their business needs
</li><li>Recommend appropriate products and services.
</li><li>Sell the existing products along with multi-product.
</li><li>Maintain Daily/weekly/monthly visits report.
</li><li>Maximize opportunities to build, maintain and manage Pipeline.
</li><li>Resolve customer complaints regarding sales and service.
</li><li>Approaching new accounts and upselling on the existing base.
</li><li>Ensuring application of company &amp; department policies
</li><li>Follow-up &amp; keep track of orders submitted and keep the customer updated on status of orders.
</li></ul>Qualifications
<ul><li>Higher secondary Education / Bachelor's degree.
</li></ul>Experience
<ul><li>Minimum 1 years of experience in Telecom / Banking / IT / direct sales, with a good track record in reaching targets and developing relationships with customers.
</li></ul>Skills
<ul><li>Good selling skills
</li><li>Good time management, communications skills, presentation, self-motivated and who can work under pressure.
</li><li>Professional appearance and presentation required.
</li><li>Good analytical skills: able to understand customer requirements and drive the relevant solutions</li></ul></div>

Door to Door SME Sales Support

<div>Key Accountabilities
<ul><li>24x7 availability and to handle the escalations as and when required. Coordination with the Carriers partners for Trouble Ticket resolution.
</li><li>Able to generate Audit, health, capacity Reports
</li><li>Perform IGW tasks including testing with new partner
</li><li>Acceptance Testing and New Feature Implementation
</li><li>Handling Customer Complaints
</li><li>Configuration Changes in IGW core nodes ( SOFTX3000, SBC)
</li><li>Trouble Ticket resolution within SLA
</li><li>Operations and maintenance of SBC and IGW
</li><li>Able to read, understand and analyses to the call flow and Telecom Protocol traces
</li>Have strong communication ability with customer and handle VIP care cases. 
<li>
</li></ul>Qualifications:
<ul><li>Bachelor degree in Electrical &amp; Electronic or Telecommunications or Computer engineering or equivalent.
</li></ul>Experience:
<ul><li>More than 6 to 7 years of experience in Mobile Core network (IP Nating, SIP, and SS7 Signalling) and telecom technologies with team management and analytical abilities.
</li></ul>Skills
<ul><li>Good Knowledge about the following is must: SS7 ISUP, SIGTRAN, SIP, IP network , International Call Setup Call flow.
</li><li>Good knowledge core protocols like H.248, SIP, SS7, and SS7 over IP SIGTRAN, SIP/SIP-I/SIP-T, A-interface through knowledge of configuration and troubleshooting.
</li><li>Time and resource management.
</li><li>Report analysis skills.
</li><li>Communication, Flexibility and Customer Service Orientation.
</li><li>Work under pressure an able to motivate and inspire the team.
</li><li>Strong troubleshooting skills.</li></ul></div>

Engineer IPTV Operations

<div>Key Accountabilities
<ul><li>Extracting report/data from EMS Analyzing Reports for performance anomalies/exceptions.
</li><li>Performance management for core NEs (MSS, MGW, USN, UGW, PCRF &amp; DPI)
</li><li>Capacities management for core NEs (MSS, MGW, USN, UGW, PCRF &amp; DPI)
</li><li>Root cause analysis for degradation in KPIs.
</li><li>Optimization plans to improve network efficiency.
</li><li>Pre and post check for network performance during critical activities.
</li><li>Impact analysis during network outages.
</li><li>Identifying potential capacity issues.
</li><li>Using statistics to forecast the future growth of Network and to identify the congested parts of the network.
</li><li>Investigating and escalating performance issues to concern department.
</li><li>Producing Performance Special Reports
</li><li>Provide recommendations for performance improvement and capacity contingency plans.
</li><li>Ability to work in multi-vendor environment.
</li><li>Prepare the needed reports whether occasionally or periodically
</li><li>Perform periodic network audits
</li><li>Understanding of different network protocols from end-to-end perspective
</li><li>Ability to create customized KPIs and reports based on probing system
</li></ul>Qualifications:
<ul><li>Bachelor of Science in Electrical, Electronics, or Telecommunication Engineering
</li></ul>Experience:
<ul><li>Minimum 2-5 years of experience in a role in Telecom industry, with involvement in Telecom Services Performance.
</li><li>Advanced understanding of all network nodes related to the core network, packet network, DPI.
</li><li>Experience on MSS, MGW, USN, UGW, PCRF, HSS, IMS and DPI system and KPIs.
</li><li>Understanding of different network protocols from end-to-end perspective
</li><li>Ability to create customized KPIs and reports based on probing system
</li></ul>Skills
<ul><li>Clear understanding of core network including CS, PS, IMS and DPI.
</li><li>Excellent written and verbal communication skills.
</li><li>Open approach to solving problems and dealing with new proposals.
</li><li>A thorough and methodical approach to work.
</li><li>High degree of analytical abilities.</li></ul></div>

Engineer Mobile Performance

<div>Key Accountabilities
<ul><li>Manage and ensure the daily operations of trouble tickets resolved and fixed within contractual SLA.
</li><li>Daily interaction with other stake holders (SOC transport, Core and IT) to eliminate any challenge on services stability
</li><li>Track monthly partner performance and ensure their adherence to agreed contractual targets and
</li><li>achievement of SLA targets, imposing penalties and deductions as needed in case of any degradation as per contract.
</li><li>Approve and review raised PR/PO/Invoices as needed in timely manner to ensure operations are running
</li><li>smoothly with no financial challenges to both du and partners to maximize deliverables
</li><li>Ensure the CSAT above 90% through FSA for all FSA trouble tickets.
</li><li>Improve NPS score by assuring the service continuity and stability to improve among other telecom operators
</li><li>Improve personal skills required for the job through specialized trainings
</li><li>Manage to train all staff on new systems and new products
</li>Setup training plans for Service Partners resources in coordination with HR training team in addition to retained organization to implement effective customer interactions, systems knowledge and technical knowledge across all staff 
<li>
</li></ul>Qualifications
<ul><li>Diploma or Bachelor Degree in Telecommunication
</li></ul>Experience
<ul><li>Minimum 5 years of experience in a managerial role of telecom industry
</li><li>Good understanding of Digital transformation
</li><li>Good knowledge of Telecom services and products
</li></ul>Skills
<ul><li>Excellent command of English and Arabic languages (written/spoken)
</li><li>Good communication skills with understanding of B2B telco business
</li><li>Excellent knowledge of Microsoft Office tools
</li><li>Analytical thinking and open for transformation
</li><li>Project management skills</li></ul></div>

Analyst Service Assurance

<div>Key Accountabilities:
Spectrum management and regulatory requirements:
<ul><li>Setup and update periodically a whole technology spectrum dashboard
</li></ul>To reflect the spectrum bands for mobile access and WiFi, transport links, fees and any temp or permanent request, considering all functions; Access, transport, WiFi &amp; broadcast, to provide 3G, 4G, 5G, FWA technologies, and point- to &ndash;point transmission links and broadcasting services. Spectrum Dashboard should feature:
<ul><li>Historical, existing and the strategic direction for our spectrum resources
</li><li>Avoidance of the redundant data, to maintain a central source for our data
</li><li>Easy to access and use, any concerned stakeholder can access and use
</li><li>Clean, informative, well-formatted and up to date
</li><li>Periodic strategy Assessment of spectrum resources [Spectrum roadmap &amp; strategy]
</li></ul>In order to determine the right action for its future use in case of spectrum Refarming.
3GPP [a technology standardization body] is introducing new technologies which required new spectrum resources to operate, this role needs to keep an eye on these updates and be proactive and ready to utilize, actions required could involve request new spectrum, reform or even return spectrum to regulatory; this practice will ensure that spectrum strategy for the company are always on track.
<ul><li>Facilitate the spectrum needs on temp basis
</li></ul>This task aims to support our Mobile planning &amp; Technology Access Design &amp; Evolution teams ; to execute the acquisition of required resources in terms of temporary allocations and secure all needed approvals
<ul><li>TDRA consultations
</li></ul>This task requires a vast collaborative effort among the whole technology department, many requests and consultations are received on periodic basis, such as:
<ul><li>Spectrum Fees
</li><li>5G Strategy
</li><li>WIFI Strategy
</li><li>IOT Strategy
</li><li>TDRA-EITC Closed Consultation on Future Outlook for IMT spectrum
</li><li>Future outlook for wireless services and spectrum utilization
</li></ul>This role aims to elevate the level of response to be more detailed and prompted, by: setting up an internal Time-Content SLA for our concerned topics to make sure each related stockholder within technology is fully aware of any such request and consultation and to practice our due diligent by referring to the original ITU sources, consulting with our vendor spectrum specialists
Once concluded with the concerned teams, this role needs to review and properly explain each consultation with technology head, highlighting benefits and impacts of our responses in order to obtain approval for the response, and then an agreed draft need to be set with regulatory team in order to respond officially to Telecom Authority Regulator, ultimate aim of this task is to reflect company needs into the country spectrum roadmap.
Become more proactive by initiating proposals and papers to TDRA, not necessarily in spectrum only but also in standardization such as 3GPP releases and features
<ul><li>Represent eitc in TDRA international technical events
</li></ul>TDRA is one of the most active telecom authority in the region, leading and participating in almost all of ITU events and its sub-groups. This role is to participate actively in World Radio Conference WRC-XX Agenda Items related to all technologies within EITC (not mobile only), participate in Arab Spectrum Management Group and relating Working Groups such 5D, and to update internally regarding any important outcome, the participation is mandated in order to reflect eitc interest and needs in all related agenda items.
<ul><li>Non-spectrum regulatory tasks/strategy
</li></ul>Collaborate internally within technology planning to execute certain non-spectrum TDRA requirements and mandates that defines the company strategy. In addition, this role report to TDRA all 5G interference cases, that affect our customers
Work and support on the following tasks: Technology planning RFPs, Change Requests on contract or amendments, new contract &amp; PO issuance
<ul><li>Technology planning RFPs &amp; trials
<ul><li>Participate in tendering process from technical point of view, starting from setting up Project initiating Document (PID) which involve technical evaluation for the requested project; which then submitted to related spending forum for approval, once approved; RFP process is initiated which include preparation of Technical Evaluation Report (TER) that evaluate bidders based on agreed schedules with sourcing; this process covers all 3G,4G &amp; 5G projects whether expansion, modernization or phasing out certain technology
</li><li>Develop detailed BOQ in-line with RFP outcomes, this process requires communications between various department to ensure proper and efficient planning for the scope, and assure alignment among all planning and implantation teams for all technical requirements in both CAPEX and OPEX services
</li><li>Study and compare different scenarios of the RAN evolution that is required spectrum input.
</li><li>Setting up in coordination with sourcing &amp; legal the trials agreements, which include the technical scope and assurance to protect EITC interest from any liabilities and cost and to deliver in coordination with planning team the full scope of trial to test, evaluate and report the outcome.
</li></ul></li><li>Contract amendments and change request
</li></ul>Execute all technical requirements to perform amendments or contract Change Requests, the format of this task could be summarized as following:
<ul><li>Prepare minimum of 6 contract amendments annually for the new scope of all related vendors and suppliers by including the Bill of Quantity (BoQ), Project Implementations plan (PIP) &amp; liquidate damages (LDs); these processes involve coordination with various stakeholders including mobile planning, implementation, vendor management, sourcing, legal &amp; finance.
</li><li>In addition to amendments, there are requirements of adding new service or resource line items to the approved BPO, which involve a negotiating process led by procurement team and supported by this role to provide the rightful price for that technical line item.
</li><li>Moreover, budget top ups are requested to meet the direction of expanding the scope or fulfilling the demand of new project; this role works directly with planning and commercial to proper dimension the requirements of the business case, liaise to governance and finance to support providing the required budget and finally start working on the amendment to serve and expedite the necessary approvals
</li></ul>Qualifications:
<ul><li>BSc. or higher in Telecommunication /Electrical Engineering
</li></ul>Experience:
<ul><li>10 to 12 years of experience in the Telecommunication networks, Spectrum managements and regulatory requirements
</li></ul>Skills:
<ul><li>Up to date Spectrum knowledge, knowing the spectrum hot trends and update
</li><li>Expert on handling Spectrum consultations to satisfy the company positions and strategy
</li><li>Expert knowledge of the Mobile networks and evolutions.
</li><li>Up-to-date Knowledge of 5G network and new technologies.
</li><li>Expert in vendor management in the field of RFPs, BPO and BOQ.
</li><li>Continuous knowledge and skills update.</li></ul></div>

Manager Spectrum Mgmt & Technology Regulatory Requirements ( UAE National )

<div>Key Accountabilities:
<ul><li>To do review of the demands for securing the du solution/platform from Managed Services, IT &amp; Network and build the appropriate data security controls as needed.
</li><li>Responsible to manage overall planning, design and implementation of data Security Services programs &amp; projects.
</li><li>Identify technical requirements resulting from contracted products and services and coordinate with Product Design &amp; Specification data security services technology solutions
</li><li>To work on internal TSRM security projects in accordance with the business objectives and requirements.
</li><li>To be the expert on Data Security &amp; Privacy projects and initiatives like DLP, Database Activity Monitoring (DAM), IRM, Classification, Encryption, Tokenization, MDM, IAM, Dashboard, PAM etc.
</li><li>To develop Security Design based on the assessment for services those are provided over the Telecom/IT infrastructure &amp; Managed Services.
</li><li>Plan and manage proper assessments of cloud security solutions based on the data Security Services plan to ensure that the requirements are designed &amp; implemented as per the agreed quality and timelines.
</li><li>To provide guidelines and ensure Security compliance of the solution to du Security requirements such as Vulnerability &amp; Patch management, Terminal Security, Operating System Hardening, High Availability of services and Infrastructure Administration Security.
</li><li>To lead the Acceptance Testing Plan (ATP) for security projects for the purpose of evaluating and validating the scope.
</li></ul>Qualifications:
<ul><li>Bachelors of engineering degree in electronics and communication or computers or electrical and electronic or similar
</li><li>Certifications such as Firewall Associate, ITIL, Systems Engineer
</li></ul>Experience:
<ul><li>Minimum 8-10 years of experience in a similar role in telecommunication industry
</li><li>Security Certification CISSP/CISM compared with experience (CISSP-CISM with 4 years / course completion with no certification requires 4-6 years of experience
</li><li>Must contain strong knowledge and experience in Security Planning of state-of-the-art technologies; data security &amp; privacy, Identity Manager, Secure Web Gateway, Firewall, SSL VPN, https inspection, Directory Services, OSS technologies
</li><li>ISO27001 Lead Auditor or CISM.
</li><li>In Depth knowledge and work experience in Large Data Center, Enterprise IT, Telecom Core network etc
</li><li>In Depth knowledge and work experience on Application and Data/Information Security
</li><li>Good understanding of technical aspects relating to the Telecom and Enterprise Security; Fixed Network, PS-Core, CS-Core, VAS, OSS, IN, IT/BSS
</li></ul>Skills
<ul><li>Strong skills and experience in a multi-cultural and multinational environment.
</li><li>Understanding of technical aspects relating to the entire Telecom including Enterprise IT systems like Active Directory, Exchange, DHCP, DNS, Citrix, ERP and BSS and OSS systems like CRM, BSCS, ACS, AAA, NTP, U 2000, M 2000 etc
</li><li>Very good knowledge of data security &amp; privacy, Identity Management solutions to manage user life cycle for Automated Provisioning and de-provisioning.
</li><li>Understanding of common security issues &amp; risks as well as knowledge of HIDS/HIPS, Secure Web Gateway, Secure Email Gateway, Network IPS, Forward Proxy, Reverse Proxy, WAF's, ACL management, remote access, VPN etc.
</li><li>Strong knowledge of enterprise remote access solution using Citrix technologies like Published App, SSL VPN, Netscaler, Virtual Desktop etc.
</li><li>Very good knowledge of telecom networks, change management process, firewall changes, network routing, transport security etc
</li><li>Extensive and wide technical expertise in technologies such as Content Security (WAF, Anti-X), Infrastructure Security (FW,VPN,IDS/IPS), 2-Factor Authentication, Single-Sign-On, One Time Password &hellip;), Endpoint Security, Data Leak Prevention, Security events monitoring, Vulnerability/Patch Management etc.</li></ul></div>

Manager Data Security & Privacy ( UAE National )

<div>Key Accountabilities:
<ul><li>Lead the Operations and maintenance of the organizations data center infrastructure, including servers, storage systems, networking equipment, and other IT infrastructure components as well as the facilities, including UPS, cooling, power, firefighting systems being well maintained and operated.
</li><li>Ensure the availability, reliability, and security of the organization&rsquo;s mission-critical systems, including monitoring and analyzing system performance metrics and implementing improvement plans as needed.
</li><li>Implement policies and procedures related to data center operations, ensuring compliance with industry standards and best practices.
</li><li>Successfully track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget).
</li><li>Ensure critical business continuity plans are adhered to, including implementation of disaster preparedness, detailed project management, and logistics coordination.
</li><li>Empowering a culture of safety, security, and compliance in all aspect of datacenter activities collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels.
</li><li>Own implement and drive efficiency across all sites.
</li><li>Primary Operations interface for all technical and engineering matters relating to Data Center site and solutions.
</li><li>Collaborating across departments to improve tools, processes and working practices.
</li></ul>Qualifications:
<ul><li>Bachelor Degree in Mechanical or Electrical Engineering
</li><li>Certifications such as VCP, CCNA, ITIL etc.
</li></ul>Experience:
<ul><li>Minimum 10 years of experience in a role in Data Center operations and management.
</li><li>Minimum 7 years&rsquo; experience in Data Center facilities, such as UPS, Cooling and Power supply for large and hyperscale infrastructure.
</li><li>Good project management and vendor/ contractor management skills on facilities replacement and upgrading.
</li><li>Demonstrated track record of datacenter/infrastructure operations management and maintenance or similar, leadership and cross functional management experience.
</li><li>Experienced in leading and operating in a matrix environment.
</li><li>Experience in growth and transformation of business.
</li></ul>Skills:
<ul><li>Leadership and strategic planning
</li><li>Risk management and compliance
</li><li>Budgeting and cost control
</li><li>Vendor and contract management</li></ul></div>

Datacentre Operations Manager

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