Urwah Admin

<div>Key Accountabilities
<ul><li>Accurately forecasts annual, quarterly and monthly revenue streams.
</li><li>Develops specific plans to ensure revenue growth in all company's products.
</li><li>Directs professional account management activities.
</li><li>Sales of emerging products and multi-product sales.
</li><li>Improved seminar presentations.
</li><li>Pro-active competitive strategies and targeted sales campaigns.
</li><li>Proper use and level of sales support.
</li><li>Account manager is expected to be extremely hands-on in making sales efforts, including on-site and off-site meetings with sales leads, aggressively seeking new leads, and up sales, to ensure revenue and sales growth
</li><li>Resolve customer complaints regarding sales and service
</li><li>Contacting clients by phone to arrange meetings.
</li><li>Meeting with clients to gain a full understanding of their business and their Telecom and IT strategy
</li><li>Achieving Sales targets
</li>The ability to manage team of account executives 
<li>
</li></ul>Qualifications:
<ul><li>Bachelor's degree in IT, Telecom, or Sales and marketing
</li><li>MBA in business, sales, or marketing is an advantage
</li></ul>Experience:
<ul><li>Minimum eight to ten years of experience in IT and Telecom Services sales with an excellent track record in reaching targets and developing relationships with customers
</li><li>Past experience must include at least three years&rsquo; experience in selling to Key Accounts (Top 100 accounts)
</li></ul>Skills
<ul><li>Excellent selling skills
</li><li>Excellent time management, communications, decision making, human relations, presentation, self-motivated, work under pressure, team player, and organization skills
</li><li>Excellent analytical skills: able to understand customer requirements and drive the relevant solutions
</li><li>Professional appearance and presentation required.
</li><li>Excellent problem-solving skills
</li><li>Able to take initiative
</li><li>Able to &ldquo;think out of the box&rdquo;
</li><li>Able to understand the company&rsquo;s overall objectives and to relate them to the personal objectives/targets
</li><li>Capable of reaching and conversing with senior executives within Key Accounts
</li><li>Excellent ability to understand and implement Key Account Planning methodologies (e.g. ESP and TAS)
</li><li>Should have management and multitasking abilities
</li><li>Have a Can-Do attitude
</li><li>Ability to adapt to a changing environment</li></ul></div>

UAE National Role Senior Sales Account Manager

<div>About Us:
 
edara is committed to fostering a diverse and inclusive workplace. We are proud to support the UAE Vision by providing career opportunities for Emirati nationals. We are looking for passionate individuals to join our team and contribute to our growth and success.
Position Summary:
 
We are seeking a motivated and enthusiastic UAE national high school graduate to join our team in an entry-level position. The ideal candidate will be eager to learn, adaptable, and ready to embrace new challenges. 
 
<div>Key Responsibilities:
 
<ul><li>Provide excellent customer service and assist customers by addressing inquiries and resolving issues.
</li><li>Cross-sell products &amp; services and Inform customers about discounts and special offers
</li><li>Assist in day-to-day operations and administrative tasks.
</li><li>Collaborate with team members on various tasks/projects.
</li><li>Maintain accurate records and documentation related to projects, processes, or client interactions.
</li><li>Identify issues and proposing solutions, often with the mentorship of more experienced colleagues
</li><li>Preparing simple reports or summaries 
</li></ul></div><div>Qualifications, experience, skills and competencies:
 
<ul><li>High school graduates (UAE national).
</li><li>Strong communication skills in English.
</li><li>Basic computer skills (Microsoft Office Suite).
</li><li>A positive attitude and willingness to learn.
</li><li>Ability to work both independently and as part of a team.
</li><li>Flexibility to work various shifts 
</li></ul></div><div>Benefits:
 
<ul><li>Competitive salary
</li><li>Opportunities for professional growth and development.
</li><li>Health insurance and other employee benefits.
</li><li>A supportive and inclusive working environment.</li></ul></div></div>

UAE national-High School

<div>Key Accountabilities
<ul><li>Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take
</li><li>Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues
</li><li>Assist SM in planning weekly rota, training schedule and annual leaves
</li><li>Analyze and record personnel and operational data, and write related activity reports.
</li><li>Support the SM in monitoring the achievement of quantitative targets improve Qualitative KPIs i.e. Waiting time, Mystery Shopper report, TT rejection, Document Rejection and Quiz results
</li><li>Control cash handling and inventory management in the store ensuring no discrepancies by end of the day
</li><li>Resolve customer complaints and collate feedback on the products and services.
</li><li>Provide On Job Training (OJT) for new joiners, conduct coaching session to staff that require further development and learning
</li><li>Maintain store staff job results, Monitor Staff attendance and disciplining employees; planning, monitoring, and appraising job results
</li><li>Ensure safety of cash and valuable inventory in the store
</li></ul>Qualifications, experience &amp; skills
Experience:
<ul><li>Minimum 2 - 4 years of experience in as a sales executive and in charge position in the telecom industry
</li><li>Computer literacy (Word. Excel, Outlook)
</li><li>A passion for communications technology
</li><li>Strong evidence of delivering long term commercial results through a team as well as exceptional service
</li><li>Experience of working in a multi brand environment
</li><li>Evidence of academic success or equivalent
 </li></ul>Qualifications:
<ul><li>Minimum bachelor degree in IT, Telecom or Sales and Marketing.
</li></ul>Skills
<ul><li>Highly self-motivated and able to act on own abilities
</li><li>Effective listening skills that deliver against customer needs
</li><li>Passion &amp; motivation for over achieving against KPI&rsquo;s
</li><li>Great at networking and building genuine and productive relationships
</li><li>Interest in and awareness of technology
</li><li>Mobility within local area
</li><li>Evidence of attaining and exceeding service / sales related targets/goals
</li><li>Working collaboratively
</li><li>Influencing &amp; persuading
</li><li>Delivery of Results
</li><li>Focusing on the customer
</li><li>May be required to perform additional tasks and responsibilities in line with the needs of the business
</li><li>Leadership
</li><li>Coaching &amp; Developing</li></ul></div>

UAE National Role - Team Leader Retail

<div>Key Accountabilities
<ul><li>Explain features / benefits to do comparative selling, service recommendations and demonstrate products.
</li><li>Ensure workstation and the store is tidy and clean and relevant information is to hand and brochures/information leaflets are properly stacked.
</li><li>Achievement of sales targets.
</li><li>Issue payment and receipts for sales &amp;services, ensuring accuracy of transactions and data input.
</li><li>Maintain an up-to-date knowledge of all products, propositions and company communications to accurately and fully meet the needs of the customers that you serve.
</li><li>Ensure stock and cash assigned to without any discrepancies.
</li><li>To ensure effective completion of customer and process related tasks including:
<ul><li>Document verification
</li><li>Complete sales transaction
</li><li>Cx technical and service Onboarding
</li><li>Account changes, migration, upgrades, downgrades
</li><li>Technical &ldquo;usage&rdquo; support in the form of &ldquo;how to&rdquo;
</li><li>Self-care registration
</li><li>Self-serve assisted support.
</li><li>Pay bills, complete recharge.
</li><li>Resolve billing disputes or errors.
</li></ul></li></ul>Experience:
<ul><li>Ideally retail experience or customer service role in telecom industry.
</li><li>Good understanding of telecom and data products and services.
</li></ul>Qualifications:
<ul><li>Minimum high school certificate for UAE Nationals and diploma for Expats.
</li></ul>Skills:
<ul><li>Computer literacy (Word, Excel, Outlook)
</li><li>Highly self-motivated and able to act on own abilities.
</li><li>Effective listening skills that deliver against customer needs
</li><li>Passion and motivation for overachieving against KPIs without compromising customer service.
</li><li>Great at networking and building genuine and productive relationships.
</li><li>Interest in and awareness of technology mobility within local area
</li><li>Working collaboratively
</li><li>Influencing and persuading
</li><li>Delivery of results
</li><li>Focusing on the customer
</li><li>Strong communication skills (both written and spoken) in at least English and ideally Arabic/other languages.</li></ul></div>

Retail Sales Executive

<div>Key Accountabilities
<ul><li>Service Level Management
<ul><li>Manage customer service enquiries as per agreed service levels.
</li><li>Orchestrate the service across the cross-functional service teams and partners to drive performance and
</li><li>delivery of du service commitments.
</li><li>Analyze SLAs and highlight risks &amp; gaps.
</li></ul></li><li>Fulfillment Management
<ul><li>Ensure fulfillment of service commitments through contract lifetime.
</li><li>Work closely with internal teams to ensure all services are fulfilled and information are fed back to the
</li><li>customer.
</li><li>Maintain and track database contains customer information.
</li></ul></li><li>Billing Management
<ul><li>Perform periodic bill reviews.
</li><li>Manage billing in accordance with customer contract.
</li><li>Collaborate with other resources as needed to address any billing issues.
</li></ul></li><li>Service Portfolio Management
<ul><li>Assess, clarify, and validate customer business needs and drive continuous improvement of the end to end
</li><li>service, including infrastructure upgrades for capacity or security for more cost-effective service provision.
</li><li>Support the Account Manager in identifying new opportunities.
</li><li>Perform service reviews on a monthly basis with accounts responsible.
</li><li>Business Relationship Management
</li><li>Maintain relationship and act as trusted advisor to customer and maintain data &amp; information relevant to the
</li><li>account.
</li><li>Manage the contact matrix ensuring that all potential points of contacts are being served appropriately.
</li></ul></li><li>Incident Management
<ul><li>Own customer complaints and issues end to end and ensure resolution of the same and provide root cause
</li><li>analysis.
</li><li>Allocate a priority level to any unplanned interruption to a service or reduction in the quality of service.
</li><li>Troubleshoot, investigate and coordinate the incident and ensure it is assigned to the appropriate resolver
</li><li>groups.
</li><li>Monitor and track the incident until restoration of service and ensure service levels are met.
</li></ul></li></ul>Qualifications, experience, skills and competencies
Qualifications:
<ul><li>Minimum bachelor&rsquo;s degree in sales/marketing or a related field. Degree in business.
</li></ul>Experience:
<ul><li>2 years minimum experience in du enterprise
</li></ul>Skills
<ul><li>du enterprise Mobile/Fixed Products and Services Knowledge
</li><li>du System Knowledge
</li><li>Excellent Communication skill
</li><li>excellent knowledge of Microsoft tools
</li><li>Analytical Thinking skills
</li><li>Attention to details
</li><li>Reporting and Data Analysis skills
</li><li>Problem Solving Skills
</li><li>ability to work well under pressure
</li><li>organizational and planning skills to develop customer experience
</li><li>good personal presentation, especially when meeting with customers
</li><li>Highly results-driven and self-motivated team player
</li><li>very high email response rate
</li><li>able to be connected 24/7
</li><li>Understanding of business proactively approach</li></ul></div>

Junior Executive SME Telephone Account Management

<div>Key Accountabilities
<ul><li>Collect, analyze, and interpret data from multiple sources to identify trends, patterns and anomalies
</li><li>Develop and maintain automated reports and dashboards using tools such as Excel, Power BI, Tableau, Microsoft Strategy or equal
</li><li>Ensure all reports meet accuracy, timelines, and usability standards
</li><li>Translate data findings into actionable recommendations for business teams and management
</li><li>Support strategic planning by providing relevant analytical insights
</li><li>Perform ad-hoc data queries and analysis as requested
</li><li>Validate data accuracy, identify inconsistencies, and work with stakeholders to resolve data issues
</li><li>Maintain and update data models, KPIs, and metrics documentation
</li><li>Partner with internal departments to understand reporting needs and translate them into technical requirements
</li>Present findings and reports to stakeholders in a clear, concise manner. 
<li>
</li></ul>Qualifications
<ul><li>Bachelor&rsquo;s degree in Data analytics, Business intelligence, statistics, computer science, or a related field.
</li></ul>Experience
<ul><li>2-4 years of experience in reporting, analytics, or a related field.
</li></ul>Skills
<ul><li>Strong proficiency in Excel (including advance formulas, pivot tables, and macros)
</li><li>Experience with data visualization tools (Power BI, Tableau, Qlik, Microsoft Strategy, or similar)
</li><li>Familiarity with SQL and database querying
</li><li>Knowledge of statistical analysis and data modeling techniques
</li><li>Excellent analytical, problem-solving, and critical thinking skills
</li><li>Strong communication and presentation skills
</li><li>Ability to work with cross-functional teams and manage multiple priorities</li></ul></div>

Analyst Reporting & Performance - Service Channels

<div>Key Accountabilities:
<ul><li>Develop strong client relationships and build strong credibility with clients and in particular C-levels client representatives.
</li><li>Visualize the clients&rsquo; problem resolution and potential future business benefits through sales workshops and meetings.
</li><li>Work closely with the DC Solutions team to devise solutions as per client expectations and requirements.
</li><li>Build customer relationships for the purpose of business development and sales.
</li><li>Demonstrate commercial and technical expertise in the Datacentre industry.
</li><li>Work with other sales and account managers to identify and develop opportunities and drive growth.
</li><li>Set-up meetings to track updates with external clients as well as partnerships key stakeholders in order to effectively manage day-to-day interactions with key strategic partners.
</li><li>Review deal proposals, in conjunction with Senior Management in order to ensure profitable partnerships are clearly linked to value creation opportunities.
</li><li>Actively participate in projects and assignments in order to broaden exposure, build relationships and understand policies and practices at the work place.
</li><li>Work closely with Legal and develop contractual agreement terms and conditions with selected partners while negotiating the best terms for du across all contractual areas and vetting the content of contracts.
</li><li>Review deal proposals, in conjunction with Senior Management, to ensure profitable partnerships, linked to clear value creation opportunities.
</li><li>Develop and implement analytical, reporting and financial models related to operational and tactical execution of all work (e.g. due diligence requirements, processes, documentation, financial/statistical analysis) in support of commercial business models and profitability analysis to ensure operational efficiency.
</li></ul>Qualifications:
Bachelor's degree in Business Administration, Engineering or any relevant field 
<ul><li>
 
</li></ul>Experience:
<ul><li>Minimum 5 &ndash; 8 years&rsquo; experience in related work area, with strong track record on the Datacentre targeted market.
</li><li>Deep and up-to-date awareness of industry-wide hyperscale and retail colocation customer strategies, technology drivers, and SLA&rsquo;s will be essential.
</li><li>Proficiency in developing PowerPoint presentations and Excel models.
</li></ul>Skills:
<ul><li>Experience in working with senior management to lead Datacentre sales conversations.
</li><li>Must have experience of working in an ICT service focused environment with background ideally in a Datacentre background with focus on IT solutions, networking, infrastructure, and cloud/smart solutions.
</li><li>Demonstrate independent problem solving and decision-making skills.
</li><li>An excellent communicator with the ability to influence at a senior level.
</li><li>Commercially aware with solid business development and financial management skills.
</li><li>Proven capacity to effectively manage complex proposal development processes.
</li><li>Demonstrated achievement in the design and implementation of proposal documents.
</li><li>Strong organisational skills and ability to manage complex tenders, precise scheduling and multiple and shifting priorities.
</li><li>Sales hunter, able to build new business network from scratch and strong coordination and influencing skills.
</li><li>Customer-focused mindset with proven ability to respond quickly to customer needs.
</li><li>Language proficiency in English and Arabic preferable.</li></ul></div>

Manager Datacentre Sales

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