Urwah Admin

<div>Key Accountabilities
<ul><li>Define the north star experience for shop, onboard, manage, care, and rewards across app and web
</li><li>Lead cross team initiatives such as a universal plan advisor, a bundles and rewards platform, and omnichannel care
</li><li>Establish design system strategy including tokens, theming, motion, accessibility, and partner readiness
</li><li>Design critical flows and high-fidelity prototypes that unblock ambiguity and set the quality bar
</li><li>Set the operating cadence for critiques, design reviews, decision logs, and a lightweight request for comment process
</li><li>Co-own quarterly sequencing and scope tradeoffs across squads with a focus on customer value and delivery risk
</li><li>Choose and govern tools, file hygiene, branching, and the contribution model for the design system
</li><li>Mentor, set growth plans, give calibrated feedback, and support performance reviews without direct line management
</li></ul>Qualifications
<ul><li>Minimum education level: Bachelor&rsquo;s in design, HCI, Human Factors, or related field
</li><li>Portfolio demonstrating complex systems and cross journey outcomes
</li><li>Depth in design systems strategy including tokens, theming, motion, and accessibility
</li><li>Executive ready storytelling and stakeholder alignment
</li></ul>Experience
<ul><li>8+; years in product design with multiple portfolio scale launches
</li><li>Led 0 to 1 initiatives and scaled 1 to n systems across squads or surfaces
</li><li>Set or evolved an org level design system with governance and adoption
</li><li>Orchestrated multi stakeholder programs across product, engineering, data and machine learning, marketing, and care
</li><li>Regular participation in executive reviews with clear narratives and option framing
</li><li>Mentored seniors, ran critique cadences, and influenced hiring bars and interview loops
</li><li>Operated in regulated or privacy sensitive contexts with consent and data handling constraints
</li><li>Worked across multi market and multi language products including MENA and Arabic
</li><li>Managed vendor or partner design workstreams with consistency to internal systems
</li></ul>Skills
<ul><li>Systems thinking and orchestration across journeys and channels
</li><li>High leverage IC work on critical flows, prototypes, and UI polish
</li><li>Sequencing and trade off framing that balances speed, risk, and customer value
</li><li>Coaching, calibrated feedback, and mechanisms that scale quality without heavy process
</li><li>Clear org narratives for executives and cross functional alignment
</li></ul>Competencies
Please provide the level of competency as per the grade: Level 1 for Band 6, Level 2 for Band 5, level 3 for Band 4, level 4 for Band 3. 
<ul><li>Think strategically (Level 4 of 5)
</li><li>Achieve tangible results (Level 4 of 5)
</li><li>Lead breakthrough change (Level 4 of 5)
</li><li>Exceed customer expectations (Level 4 of 5)
</li><li>Nurture, Inspire and Motivate (Level 4 of 5)
</li><li>Target win-win outcomes (Level 4 of 5)</li></ul></div>

UX & Creative Lead

<div>Key Accountabilities
<ul><li>Lead discovery in all key journeys such as SIM and eSIM onboarding, plan management, care, or bundles
</li><li>Map jobs, flows, information architecture, and states for first release and near- term iterations
</li><li>Design high fidelity UI across app and web and validate with quick user sessions
</li><li>Prototype AI powered moments such as a plan advisor, conversational support, and proactive tips with clear disclosure and safe fallbacks
</li><li>Translate lifestyle partnerships into usable bundles including eligibility, pricing display, redemption, and lifecycle
</li><li>Contribute foundations for the design system including tokens, components, and usage notes
</li><li>Ensure accessibility, performance, and localization in English and Arabic
</li></ul>Qualifications
<ul><li>Minimum education level: Bachelor&rsquo;s in design, HCI, Human Factors, or related field
</li><li>Portfolio of shipped consumer products with strong interaction and visual craft
</li><li>Fluency in Figma and rapid prototyping with design tokens and components
</li><li>Clear written and spoken communication and ability to influence without authority
</li><li>Awareness of accessibility, performance, and English and Arabic localization
</li></ul>Experience
<ul><li>5+; years in product design with at least two notable mobile app launches
</li><li>Repeated 0 to 1 and 1 to n cycles from MVP to post launch iterations
</li><li>Work within lean cross functional squads through delivery
</li><li>Built or extended a design system adopted across features
</li><li>Hands on evaluative research or close partnership with research for quick tests
</li><li>Shipped across iOS, Android, and responsive web with platform guideline fluency
</li><li>Localization and accessibility exposure including right to left languages such as Arabic
</li><li>Basic instrumentation and experimentation to learn from usage without heavy process
</li><li>Domain familiarity in telco is a plus
</li></ul>Skills
<ul><li>Interaction design, visual design, and motion craft with attention to detail
</li><li>Rapid prototyping, usability testing, and iteration based on evidence
</li><li>Inclusive design practices and strong edge case thinking
</li><li>Cross team alignment, scope shaping, and clear decision logging
</li><li>Strong storytelling with live demos and crisp specs that reduce rework
</li></ul>Competencies
Please provide the level of competency as per the grade: Level 1 for Band 6, Level 2 for Band 5, level 3 for Band 4, level 4 for Band 3.
<ul><li>Think strategically (Level 3 of 5)
</li><li>Achieve tangible results (Level 4 of 5)
</li><li>Lead breakthrough change (Level 3 of 5)
</li><li>Exceed customer expectations (Level 3 of 5)
</li><li>Nurture, Inspire and Motivate (Level 3 of 5)
</li><li>Target win-win outcomes (Level 4 of 5)</li></ul></div>

UI Design Lead

<div>Key Accountabilities
<ul><li>Deliver end to end project plan for all important projects in commercial which includes inputs from all key areas with all activities captured and all key timings and costs incorporated. These projects include (1) set up of the Vendor platform and integration into EITC IT systems, (2) set up of the commercial project on the platform, (3) build of the customer facing app (4) the customer migration
</li><li>Responsible for the update of the project plans for all projects at all times including third-party partners and vendors tasks
</li><li>Manage a project change register which captures scope, cost, or timing changes.
</li><li>Responsible for monitoring and managing allocated program budget and targeted efficiency savings.
</li><li>Recommend and enhance the project/delivery governance model for the SBU.
</li><li>Manage all key project meetings, escalating to the Head of Commercial any concerns around scope creep, scope change, timing or cost risks or impacts.
</li><li>Ensure project team is motivated and aligned around the project purpose and work with any individuals or teams who are falling behind to get the activities back on the agreed project plan schedule
</li><li>Manage all project team activities keeping the pressure on delivery with no compromise on quality, escalating any people delivery concerns along the way
</li><li>Manage the risks and opportunities register, ensuring its availability to the head whenever required, with possible mitigation strategies for all risks identified
</li></ul>Qualifications
<ul><li>Graduate / Master&rsquo;s degree.
</li></ul>Experience:
<ul><li>A minimum of 10 years project/programme management responsibility.
</li><li>Minimum of 5 years&rsquo; experience in IT/telecommunications.
</li><li>Experience in Telco digital transformation is strongly appreciated.
</li></ul>Skills:
<ul><li>Excellent project/program management skills
</li><li>Possess a strong performance and results orientation
</li><li>Proven ability to influence stakeholders across various levels/departments of the organization
</li><li>Able to apply high level analytical and creative problem-solving skills
</li><li>Understanding of Engineering and Product work and its background
</li><li>Excellent communication at CxO level
</li><li>Creative, flexible, resilient, and fun to work with
</li><li>Decision making and leadership
</li><li>Strong time management skills and attention to details
</li><li>Fluent in English, Arabic is a plus
</li></ul>Competencies
Please provide the level of competency as per the grade: Level 1 for Band 6, Level 2 for Band 5, level 3 for Band 4, level 4 for Band 3.
<ul><li>Think strategically (Level 4 of 5)
</li><li>Achieve tangible results (Level 4 of 5)
</li><li>Lead breakthrough change (Level 4 of 5)
</li><li>Exceed customer expectations (Level 4 of 5)
</li><li>Nurture, Inspire and Motivate (Level 4 of 5)
</li><li>Target win-win outcomes (Level 4 of 5)</li></ul></div>

Transformation PMO

<div>Key Accountabilities
<ul><li>Explain features / benefits to do comparative selling, service recommendations and demonstrate products.
</li><li>Ensure workstation and the store is tidy and clean and relevant information is to hand and brochures/information leaflets are properly stacked.
</li><li>Achievement of sales targets.
</li><li>Issue payment and receipts for sales &amp;services, ensuring accuracy of transactions and data input.
</li><li>Maintain an up-to-date knowledge of all products, propositions and company communications to accurately and fully meet the needs of the customers that you serve.
</li><li>Ensure stock and cash assigned to without any discrepancies.
</li><li>To ensure effective completion of customer and process related tasks including:
<ul><li>Document verification
</li><li>Complete sales transaction
</li><li>Cx technical and service Onboarding
</li><li>Account changes, migration, upgrades, downgrades
</li><li>Technical &ldquo;usage&rdquo; support in the form of &ldquo;how to&rdquo;
</li><li>Self-care registration
</li><li>Self-serve assisted support.
</li><li>Pay bills, complete recharge.
</li><li>Resolve billing disputes or errors.
</li></ul></li></ul>Experience:
<ul><li>Ideally retail experience or customer service role in telecom industry.
</li><li>Good understanding of telecom and data products and services.
</li></ul>Qualifications :
<ul><li>Minimum high school certificate for UAE Nationals and diploma for Expats.
</li></ul>Skills:
<ul><li>Computer literacy (Word, Excel, Outlook)
</li><li>Highly self-motivated and able to act on own abilities.
</li><li>Effective listening skills that deliver against customer needs
</li><li>Passion and motivation for overachieving against KPIs without compromising customer service.
</li><li>Great at networking and building genuine and productive relationships.
</li><li>Interest in and awareness of technology mobility within local area
</li><li>Working collaboratively
</li><li>Influencing and persuading
</li><li>Delivery of results
</li><li>Focusing on the customer
</li><li>Strong communication skills (both written and spoken) in at least English and ideally Arabic/other languages.</li></ul></div>

Retail Sales Executive

<div>Key Accountabilities
<ul><li>Maintain a high level of retail system, process, product, and regulatory knowledge across all segments to identify gaps, ensure TDRA compliance, and support stakeholders in closing quality and knowledge gaps.
</li><li>Implement and enforce standardized Quality Assurance frameworks across Retail Eye and Consumer Sales channels, monitoring and evaluating transactions against defined criteria to ensure consistency, fairness, and accuracy in scoring and performance tracking on a weekly and monthly basis.
</li><li>Conduct structured compliance audits as per the approved plan to identify process, system, behavioral, and control gaps impacting customer experience, sales governance, or regulatory adherence.
</li><li>Proactively identify and escalate fraud risks, unethical practices, critical control failures, and compliance breaches observed during transaction evaluations and retail audits.
</li><li>Provide structured feedback and actionable insights based on transaction evaluations, customer complaints, and NPS drivers to enhance service quality and sales effectiveness.
</li><li>Maintain strong expertise in du retail systems and digital tools, partnering with IT to identify system gaps and recommend enhancements that strengthen controls and customer experience.
</li></ul>Qualifications
<ul><li>Bachelor degree in Operations Research/ Business
</li></ul>Experience
<ul><li>Minimum 4-5years of experience in du Retail or Customer care, preferable as
</li></ul>Skills
<ul><li>Full knowledge of all the segments, system process, product knowledge.
</li><li>Excellent knowledge of all du&rsquo;s internal processes.
</li><li>Good communication skills both verbal &amp; written.
</li><li>Good analytical skills.</li></ul></div>

Quality Assurance Analyst - Retail

<div>Key Accountabilities
<ul><li>Digital Product Vision and Strategy: Develop and articulate a clear and compelling digital product vision and strategy that aligns with the overall business objectives of the. This includes defining the target audience, value proposition, and competitive positioning.
</li><li>Product Roadmap and Lifecycle Management : Create and manage a data-driven product roadmap, prioritizing features and initiatives based on customer needs, business value, and technical feasibility. Oversee the entire product lifecycle from ideation and development to launch, growth, and eventual retirement.
</li><li>Customer Experience and Journey Mapping: Champion a customer-first mindset, utilizing user research, A/B testing, and data analytics to deeply understand customer behaviors and pain points. Design and optimize seamless and intuitive digital customer journeys across all touchpoints (app, web, etc.).
</li><li>Agile Product Development and Delivery: Lead agile development teams (including designers, engineers, and QAs) to ensure the timely and high-quality delivery of digital products and features. Author detailed user stories, define acceptance criteria, and manage the product backlog.
</li><li>Go-to-Market Strategy and Launch: Collaborate with marketing, sales, and communication teams to develop and execute a comprehensive go-to-market strategy for new digital products and features, ensuring a successful launch and rapid customer adoption.
</li><li>Performance Monitoring and Optimization: Define and analyze key product metrics (e.g., user engagement, conversion rates, churn) to measure performance and identify areas for improvement. Drive a culture of continuous data-informed optimization.
</li><li>Stakeholder Management and Communication: Effectively communicate the product strategy, roadmap, and performance to senior leadership and other key stakeholders across the organization to ensure alignment and secure necessary resources.
</li><li>Market and Competitor Analysis: Stay abreast of the latest trends and innovations in the telecom and digital product space. Conduct regular competitor analysis to identify opportunities and threats, ensuring the digital product offering remains competitive.
</li></ul>Qualifications
<ul><li>Bachelor&rsquo;s degree in business, Marketing, Computer Science, Engineering, or a related field. An MBA or equivalent postgraduate qualification is a plus.
</li></ul>Experience
<ul><li>5-7 years of experience in digital product management, with a proven track record of successfully launching and managing digital products, preferably in the telecommunications tech, or a related B2C industry.
</li><li>Experience working in an agile development environment and leading cross-functional teams.
</li><li>Strong experience in a startup or new business launch environment is highly desirable.
</li></ul>Skills
<ul><li>Product Management: Proficient in product roadmap creation, backlog management, user story writing, and A/B testing.
</li><li>Analytical and Data-Driven: Strong analytical skills with the ability to interpret data and user feedback to make informed product decisions. Experience with analytics tools (e.g., Google Analytics, MicroStrategy, Tableau etc.)
</li><li>UX/UI Principles: A solid understanding of user-centered design principles and the ability to work effectively with design teams.
</li><li>Technical Acumen: Familiarity with mobile and web technologies. While not a coding role, the ability to engage in technical discussions with engineers is crucial.
</li><li>Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to influence and align stakeholders at all levels.
</li><li>Agile Methodologies: In-depth knowledge of agile frameworks such as Scrum and Kanban
</li></ul>Competencies
Please provide the level of competency as per the grade: Level 1 for Band 6, Level 2 for Band 5, level 3 for Band 4, level 4 for Band 3.
<ul><li>Think strategically (Level 4 of 5)
</li><li>Achieve tangible results (Level 4 of 5)
</li><li>Lead breakthrough change (Level 4 of 5)
</li><li>Exceed customer expectations (Level 4 of 5)
</li><li>Nurture, Inspire and Motivate (Level 4 of 5)
</li><li>Target win-win outcomes (Level 4 of 5)</li></ul></div>

Product Lead

<div>Key Accountabilities:
<ul><li>Demand Intake &amp; Governance
<ul><li>Own and manage the end-to-end demand lifecycle from intake to closure across BAU, projects, and strategic initiatives.
</li><li>Ensure all demands meet entry criteria (business case, scope clarity, dependencies, and priority alignment).
</li><li>Enforce standardized demand artefacts (BRDs, epics, CRs) in collaboration with Product, Architecture, and Delivery teams.
</li><li>Act as the single point of orchestration for Business demands impacting IT systems.
</li><li>Cultivate strong relationships and communication channels with Business [Commercial &amp; Customer and Channels], IT [design, delivery and development. etc], Technology [Architecture, Service Operation, Network, TSRM], and Support Functions [Finance, HR, Procurement, etc].
</li><li>Key contributor for Product simplification and rationalization, MVP focus, embedding digital first components as applicable for fastest TTM and highest value.
</li></ul></li><li>Portfolio Prioritization &amp; Planning
<ul><li>Drive portfolio prioritization aligned to business strategy, regulatory needs, and IT roadmap.
</li><li>Balance short-term BAU, revenue-generating initiatives, and long-term strategic investments.
</li><li>Facilitate prioritization forums with senior Business and IT stakeholders.
</li><li>Maintain a single version of truth for the demand and project portfolio.
</li></ul></li><li>Capacity &amp; Financial Alignment
<ul><li>Partner with Capacity &amp; Planning teams to align demand forecasts with available capacity (internal teams and strategic vendors).
</li><li>Ensure demand plans are feasible within budget, MD capacity, and delivery constraints.
</li><li>Highlight capacity bottlenecks, funding gaps, and trade-off options to leadership.
</li><li>Support budget planning, forecast accuracy, and portfolio-level financial transparency.
</li></ul></li><li>Agile &amp; Waterfall Portfolio Oversight
<ul><li>Manage demand flow across Agile squads and Waterfall delivery streams, ensuring clarity on execution model.
</li><li>Ensure Agile backlogs are sufficiently refined and aligned with PI/quarterly planning.
</li><li>Track execution progress, dependencies, and risks across both models.
</li></ul></li><li>Stakeholder Management &amp; Communication
<ul><li>Act as a trusted advisor to senior Business stakeholders on demand feasibility and sequencing.
</li><li>Provide clear, data-driven portfolio insights to IT leadership (status, risks, trade-offs, value).
</li><li>Resolve cross-functional conflicts related to priority, capacity, and delivery ownership.
</li></ul></li><li>Reporting, Metrics &amp; Continuous Improvement
<ul><li>Define and track portfolio KPIs (e.g., demand throughput, execution predictability, scope stability, time-to-market).
</li><li>Provide executive-level dashboards and insights for decision-making.
</li><li>Continuously improve demand management processes, tools, and governance frameworks.
</li></ul></li></ul>Qualifications, Experience And Skills:
Qualifications
<ul><li>Minimum Bachelor in Information Technology/ Information Services/ Computer Science
</li><li>Certifications such as Project Management, Agile Methodologies is preferred
</li><li>Master&rsquo;s degree is a plus
</li></ul>Experience
<ul><li>10 years of experience in IT demand, portfolio, program, or delivery management
</li><li>Prior experience working with large transformation programs and BAU portfolios
</li><li>Exposure to multi-vendor delivery environments
</li><li>Bachelor&rsquo;s degree in Engineering, IT, or Business (MBA preferred)
</li></ul>Skills
<ul><li>Strong portfolio and demand management expertise in large IT environments
</li><li>Excellent stakeholder management and executive communication skills
</li><li>Ability to make trade-off decisions balancing value, cost, risk, and capacity
</li><li>Structured, data-driven, and outcome-oriented mindset
</li><li>Experience in telecom IT environments (BSS/OSS preferred)
</li><li>Strong understanding of Agile, SAFe, and Waterfall delivery models
</li><li>Solid grasp of capacity planning, MD-based delivery models, and vendor governance
</li><li>Proficiency with Jira, Confluence, and portfolio reporting tools
</li></ul>Success Measures
<ul><li>Improved demand predictability and on-time delivery
</li><li>Reduced unplanned work and scope volatility
</li><li>Higher portfolio throughput and business satisfaction
</li><li>Clear alignment between strategy, funding, capacity, and execution</li></ul></div>

Manager Portfolio Demand Management (Emirati Talent)

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