Urwah Admin

<div>Key Accountabilities
<ul><li>Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take.
</li><li>Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues.
</li><li>Assist SM in planning, training schedule and annual leaves.
</li><li>Analyze and record personnel and operational data and write related activity reports.
</li><li>Support the SM in monitoring the achievement of quantitative targets improve Qualitative KPIs i.e., Waiting time, Mystery Shopper report, TT rejection, Document Rejection and Quiz results.
</li><li>Control cash handling and inventory management in the store ensuring no discrepancies by end of the day.
</li><li>Resolve customer complaints and collate feedback on the products and services.
</li><li>Provide On Job Training (OJT) for new joiners, conduct coaching session to staff that require further development and learning.
</li><li>Maintain store staff job results, Monitor Staff attendance and disciplining employees, planning, monitoring, and appraising job results.
</li><li>Ensure safety of cash and valuable inventory in the store
</li></ul>Qualifications, Experience And Skills
Experience:
<ul><li>Minimum 2 - 4 years of experience in as a sales executive
</li><li>Computer literacy (Word. Excel, Outlook)
</li><li>A passion for communications technology
</li><li>Strong evidence of delivering long term commercial results through a team as well as exceptional service
</li><li>Experience of working in a multi brand environment
</li><li>Evidence of academic success or equivalent
</li></ul>Qualifications:
<ul><li>Minimum bachelor's degree
</li></ul>Skills
<ul><li>Highly self-motivated and able to act on own abilities.
</li><li>Effective listening skills that deliver against customer needs
</li><li>Passion &amp; motivation for overachieving against KPI&rsquo;s
</li><li>Great at networking and building genuine and productive relationships.
</li><li>Interest in and awareness of technology
</li><li>Mobility within local area
</li><li>Evidence of attaining and exceeding service / sales related targets/goals
</li><li>Working collaboratively
</li><li>Influencing &amp; persuading
</li><li>Delivery of Results
</li><li>Focusing on the customer
</li><li>May be required to perform additional tasks and responsibilities in line with the needs of the business.
</li><li>Leadership
</li><li>Coaching &amp; Developing</li></ul></div>

Team Leader / Asst Store Manager - Ras Al Khaimah Retail Store (UAEN)

<div>Key Accountabilities
<ul><li>Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take.
</li><li>Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues.
</li><li>Assist SM in planning, training schedule and annual leaves.
</li><li>Analyze and record personnel and operational data and write related activity reports.
</li><li>Support the SM in monitoring the achievement of quantitative targets improve Qualitative KPIs i.e., Waiting time, Mystery Shopper report, TT rejection, Document Rejection and Quiz results.
</li><li>Control cash handling and inventory management in the store ensuring no discrepancies by end of the day.
</li><li>Resolve customer complaints and collate feedback on the products and services.
</li><li>Provide On Job Training (OJT) for new joiners, conduct coaching session to staff that require further development and learning.
</li><li>Maintain store staff job results, Monitor Staff attendance and disciplining employees, planning, monitoring, and appraising job results.
</li><li>Ensure safety of cash and valuable inventory in the store
</li></ul>Qualifications, Experience and Skills
Experience:
<ul><li>Minimum 2 - 4 years of experience in as a sales executive
</li><li>Computer literacy (Word. Excel, Outlook)
</li><li>A passion for communications technology
</li><li>Strong evidence of delivering long term commercial results through a team as well as exceptional service
</li><li>Experience of working in a multi brand environment
</li><li>Evidence of academic success or equivalent
</li></ul>Qualifications:
<ul><li>Minimum bachelor's degree
</li></ul>Skills
<ul><li>Highly self-motivated and able to act on own abilities.
</li><li>Effective listening skills that deliver against customer needs
</li><li>Passion &amp; motivation for overachieving against KPI&rsquo;s
</li><li>Great at networking and building genuine and productive relationships.
</li><li>Interest in and awareness of technology
</li><li>Mobility within local area
</li><li>Evidence of attaining and exceeding service / sales related targets/goals
</li><li>Working collaboratively
</li><li>Influencing &amp; persuading
</li><li>Delivery of Results
</li><li>Focusing on the customer
</li><li>May be required to perform additional tasks and responsibilities in line with the needs of the business.
</li><li>Leadership
</li><li>Coaching &amp; Developing</li></ul></div>

Team Leader / Asst Store Manager - Al Ain Retail Store (UAEN)

<div>Key Accountabilities
<ul><li>Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take.
</li><li>Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues.
</li><li>Assist SM in planning, training schedule and annual leaves.
</li><li>Analyze and record personnel and operational data and write related activity reports.
</li><li>Support the SM in monitoring the achievement of quantitative targets improve Qualitative KPIs i.e., Waiting time, Mystery Shopper report, TT rejection, Document Rejection and Quiz results.
</li><li>Control cash handling and inventory management in the store ensuring no discrepancies by end of the day.
</li><li>Resolve customer complaints and collate feedback on the products and services.
</li><li>Provide On Job Training (OJT) for new joiners, conduct coaching session to staff that require further development and learning.
</li><li>Maintain store staff job results, Monitor Staff attendance and disciplining employees, planning, monitoring, and appraising job results.
</li><li>Ensure safety of cash and valuable inventory in the store
</li></ul>Qualifications, Experience and Skills
Experience:
<ul><li>Minimum 2 - 4 years of experience in as a sales executive
</li><li>Computer literacy (Word. Excel, Outlook)
</li><li>A passion for communications technology
</li><li>Strong evidence of delivering long term commercial results through a team as well as exceptional service
</li><li>Experience of working in a multi brand environment
</li><li>Evidence of academic success or equivalent
</li></ul>Qualifications:
<ul><li>Minimum bachelor's degree
</li></ul>Skills
<ul><li>Highly self-motivated and able to act on own abilities.
</li><li>Effective listening skills that deliver against customer needs
</li><li>Passion &amp; motivation for overachieving against KPI&rsquo;s
</li><li>Great at networking and building genuine and productive relationships.
</li><li>Interest in and awareness of technology
</li><li>Mobility within local area
</li><li>Evidence of attaining and exceeding service / sales related targets/goals
</li><li>Working collaboratively
</li><li>Influencing &amp; persuading
</li><li>Delivery of Results
</li><li>Focusing on the customer
</li><li>May be required to perform additional tasks and responsibilities in line with the needs of the business.
</li><li>Leadership
</li><li>Coaching &amp; Developing</li></ul></div>

Team Leader / Asst Store Manager - Fujairah Retail Store (UAEN)

<div>Key Accountabilities
<ul><li>Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take.
</li><li>Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues.
</li><li>Assist SM in planning, training schedule and annual leaves.
</li><li>Analyze and record personnel and operational data and write related activity reports.
</li><li>Support the SM in monitoring the achievement of quantitative targets improve Qualitative KPIs i.e., Waiting time, Mystery Shopper report, TT rejection, Document Rejection and Quiz results.
</li><li>Control cash handling and inventory management in the store ensuring no discrepancies by end of the day.
</li><li>Resolve customer complaints and collate feedback on the products and services.
</li><li>Provide On Job Training (OJT) for new joiners, conduct coaching session to staff that require further development and learning.
</li><li>Maintain store staff job results, Monitor Staff attendance and disciplining employees, planning, monitoring, and appraising job results.
</li><li>Ensure safety of cash and valuable inventory in the store
</li></ul>Qualifications, Experience and Skills
Experience:
<ul><li>Minimum 2 - 4 years of experience in as a sales executiv
</li><li>Computer literacy (Word. Excel, Outlook)
</li><li>A passion for communications technology
</li><li>Strong evidence of delivering long term commercial results through a team as well as exceptional service
</li><li>Experience of working in a multi brand environment
</li><li>Evidence of academic success or equivalent
</li></ul>Qualifications:
<ul><li>Minimum bachelor's degree
</li></ul>Skills
<ul><li>Highly self-motivated and able to act on own abilities.
</li><li>Effective listening skills that deliver against customer needs
</li><li>Passion &amp; motivation for overachieving against KPI&rsquo;s
</li><li>Great at networking and building genuine and productive relationships.
</li><li>Interest in and awareness of technology
</li><li>Mobility within local area
</li><li>Evidence of attaining and exceeding service / sales related targets/goals
</li><li>Working collaboratively
</li><li>Influencing &amp; persuading
</li><li>Delivery of Results
</li><li>Focusing on the customer
</li><li>May be required to perform additional tasks and responsibilities in line with the needs of the business.
</li><li>Leadership
</li><li>Coaching &amp; Developing</li></ul></div>

Team Leader / Asst Store Manager - Ajman Retail Store (UAEN)

<div>*** This position is based in Abu Dhabi***
Key Accountabilities
<ul><li>Responsible for the delivery of individual and team targets for acquisition targets in consumer segment.
</li><li>Responsible for preparing route plan for team members and ensuring team&rsquo;s compliance to the plan.
</li><li>Increasing revenue by up-selling additional bundle &amp; plans.
</li><li>Ensuring Stock Availability
</li><li>Closing deals and maintaining dealer relationships
</li><li>Promoting new products and services through dealers&rsquo; outlets
</li><li>Achieving sales targets that meet or exceed expectations.
</li><li>Coordination with other departments as necessary to facilitate dealer satisfaction.
</li><li>Keeping the sales force engaged and motivated to get the best results.
</li><li>Expanding the reach
</li><li>Ensuring Compliance &ndash; RRMC &amp; TDRA
</li></ul>Qualifications
<ul><li>Pre-University (+2) or above
</li></ul>Experience
<ul><li>Minimum 3 years of experience in the similar field
</li></ul>Skills
<ul><li>Excellent selling/cross-selling/up-selling skills
</li><li>Strong analytical and strategic thinking abilities
</li><li>High standard of Telecommunication Products &amp; Service knowledge
</li><li>Exceptional communication and negotiation skills</li></ul></div>

Team Leader Door to Door SME

<div>Key Accountabilities:
<ul><li>Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take.
</li><li>Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues.
</li><li>Assist SM in planning, training schedule and annual leaves.
</li><li>Analyze and record personnel and operational data and write related activity reports.
</li><li>Support the SM in monitoring the achievement of quantitative targets improve Qualitative KPIs i.e., Waiting time, Mystery Shopper report, TT rejection, Document Rejection and Quiz results.
</li><li>Control cash handling and inventory management in the store ensuring no discrepancies by end of the day.
</li><li>Resolve customer complaints and collate feedback on the products and services.
</li><li>Provide On Job Training (OJT) for new joiners, conduct coaching session to staff that require further development and learning.
</li><li>Maintain store staff job results, Monitor Staff attendance and disciplining employees, planning, monitoring, and appraising job results.
</li><li>Ensure safety of cash and valuable inventory in the store
</li></ul>Qualifications, Experience and Skills:
Experience:
<ul><li>Minimum 2 - 4 years of experience
</li><li>Computer literacy (Word. Excel, Outlook)
</li><li>A passion for communications technology
</li><li>Strong evidence of delivering long term commercial results through a team as well as exceptional service
</li><li>Experience of working in a multi brand environment
</li><li>Evidence of academic success or equivalent
</li></ul>Qualifications:
<ul><li>Minimum bachelor's degree
</li></ul>Skills
<ul><li>Highly self-motivated and able to act on own abilities.
</li><li>Effective listening skills that deliver against customer needs
</li><li>Passion &amp; motivation for overachieving against KPI&rsquo;s
</li><li>Great at networking and building genuine and productive relationships.
</li><li>Interest in and awareness of technology
</li><li>Mobility within local area
</li><li>Evidence of attaining and exceeding service / sales related targets/goals
</li><li>Working collaboratively
</li><li>Influencing &amp; persuading
</li><li>Delivery of Results
</li><li>Focusing on the customer
</li><li>May be required to perform additional tasks and responsibilities in line with the needs of the business.
</li><li>Leadership
</li><li>Coaching &amp; Developing</li></ul></div>

Team Leader / Asst Store Manager - Dubai Retail Store (UAEN)

<div>About Us
We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile, fixed broadband, entertainment services and fintech solutions. Driven by the UAE&rsquo;s ambition to lead tomorrow&rsquo;s technologically driven world, we are heading the nation&rsquo;s digital transformation and paving the way for a more interconnected and innovative future.
With talented individuals from over 70 nationalities, we embrace our rich diversity of thought, skills and experience to continuously explore new horizons and rethink what&rsquo;s possible. We are dedicated to cultivating an inclusive environment and a culture where everyone feels a true sense of belonging.
Key Accountabilities
<ul><li>Mobility Products Core Accountabilities:
<ul><li>Support/Participate with segment business teams in designing and developing new products, services and offers, in addition to enhance the experience of existing products and services, moreover prioritizing propositions as per PLM guidelines including the provision of guidance based on insights in (expected) technology developments.
</li><li>Maintain the sync between the products specifications and technical feasibility to ensure that all business requirements are correctly translated to solution design terms, and into a final product.
</li><li>Lead agile sessions with all stakeholders to finalize macro and detailed products specifications as per the PLM process.
</li><li>Manage business requirements feasibility and solution design approval life cycle accordingly to the planned milestones, from demand submission to deployment in production.
</li><li>Conduct commercial post-production validation according to pre-defined user acceptance criteria.
</li><li>Participate in developing work instructions, FAQs for all products and services along with PCR validation.
</li><li>Validate all required PLM document inputs from Business Units. Clarify them, check completeness, and challenge the areas that must be challenged.
</li><li>Complete accountability of products &amp; services from ideation to GTM, post GTM until product decommissioning/retirement.
</li></ul></li><li>PLM &amp; Launch Management:
<ul><li>Lead the launch SPOCs (Project Team) to maintain the objective of the project is streamline and on-target.
</li><li>Align business requirements with various business stakeholders: Revenue Assurance, Finance, Pricing, Sales, Regulatory, IT, Infra and Customer Operations.
</li><li>Continues review to the PLM processes and suggest improvements as required to enhance the process and comply it with the reality.
</li><li>Manage the launch of products, services and offers in alignment with the PLM process through tracking the development of propositions and go-to-market end-to-end.
</li></ul></li><li>TDRA, Internal Audit &amp; Compliance:
<ul><li>Liaise with Regulatory affairs for any new policies, directives related to Mobility products and services.
</li><li>Manage Complaints related to own products, services &amp; offers.
</li><li>Liaison with IOC/Fraud for ways to minimize and contain mobility complaints and abuse.
</li><li>Responsible for all audits reports of mobility products, services &amp; offers related services in du.
</li><li>Ensure compliance with TRA, Government and company policies and practices in order to minimize risks.
</li></ul></li></ul>Qualifications, Experience and Skills
<ul><li>Minimum Bachelor Degree in telecom engineering, business, marketing or equivalent (Master&rsquo;s degree preferred)
</li><li>Certification in agile methodologies, project management, product management or digitalization (Will be added value)
</li><li>5+ years of experience in product management, marketing &amp; telecom business/technology in telecom industry or any related industry.
</li><li>Excellent understanding of telecom industry (mobile preferred) in both consumer &amp; enterprise (corporate) domains.
</li><li>Demonstrable flexibility in approach and attitude; with ability to change, effectively manage and communicate
</li><li>Innate quality of wanting to making a personal difference and add value to the organization
</li><li>Strong orientation for communicating for impact in a timely manner, demonstrating foresight, forethought, planning for operational efficiency, effectively managing and identifying potential risks to business
</li><li>Strong demonstrable organizational commitment
</li><li>Excellent analytical, sales, enterprise, strategic, financial, planning and risk management skills and attitude
</li><li>Strong presentation skills with effective time management
</li><li>Strong Excel and database management understanding
</li></ul>If this opportunity excites you and aligns with your passions, come embark on a transformative journey with us!</div>

Manager Mobility Products (UAE National Only)

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