Urwah Admin

<div>Key Accountabilities:
<ul><li>Demand Intake &amp; Governance
<ul><li>Own and manage the end-to-end demand lifecycle from intake to closure across BAU, projects, and strategic initiatives.
</li><li>Ensure all demands meet entry criteria (business case, scope clarity, dependencies, and priority alignment).
</li><li>Enforce standardized demand artefacts (BRDs, epics, CRs) in collaboration with Product, Architecture, and Delivery teams.
</li><li>Act as the single point of orchestration for Business demands impacting IT systems.
</li><li>Cultivate strong relationships and communication channels with Business [Commercial &amp; Customer and Channels], IT [design, delivery and development. etc], Technology [Architecture, Service Operation, Network, TSRM], and Support Functions [Finance, HR, Procurement, etc].
</li><li>Key contributor for Product simplification and rationalization, MVP focus, embedding digital first components as applicable for fastest TTM and highest value.
</li></ul></li><li>Portfolio Prioritization &amp; Planning
<ul><li>Drive portfolio prioritization aligned to business strategy, regulatory needs, and IT roadmap.
</li><li>Balance short-term BAU, revenue-generating initiatives, and long-term strategic investments.
</li><li>Facilitate prioritization forums with senior Business and IT stakeholders.
</li><li>Maintain a single version of truth for the demand and project portfolio.
</li></ul></li><li>Capacity &amp; Financial Alignment
<ul><li>Partner with Capacity &amp; Planning teams to align demand forecasts with available capacity (internal teams and strategic vendors).
</li><li>Ensure demand plans are feasible within budget, MD capacity, and delivery constraints.
</li><li>Highlight capacity bottlenecks, funding gaps, and trade-off options to leadership.
</li><li>Support budget planning, forecast accuracy, and portfolio-level financial transparency.
</li></ul></li><li>Agile &amp; Waterfall Portfolio Oversight
<ul><li>Manage demand flow across Agile squads and Waterfall delivery streams, ensuring clarity on execution model.
</li><li>Ensure Agile backlogs are sufficiently refined and aligned with PI/quarterly planning.
</li><li>Track execution progress, dependencies, and risks across both models.
</li></ul></li><li>Stakeholder Management &amp; Communication
<ul><li>Act as a trusted advisor to senior Business stakeholders on demand feasibility and sequencing.
</li><li>Provide clear, data-driven portfolio insights to IT leadership (status, risks, trade-offs, value).
</li><li>Resolve cross-functional conflicts related to priority, capacity, and delivery ownership.
</li></ul></li><li>Reporting, Metrics &amp; Continuous Improvement
<ul><li>Define and track portfolio KPIs (e.g., demand throughput, execution predictability, scope stability, time-to-market).
</li><li>Provide executive-level dashboards and insights for decision-making.
</li>Continuously improve demand management processes, tools, and governance frameworks. 
<li>
</li></ul></li></ul>Qualifications:
<ul><li>Minimum Bachelor in Information Technology/ Information Services/ Computer Science
</li><li>Certifications such as Project Management, Agile Methodologies is a Must
</li>Master&rsquo;s degree is a plus 
<li>
</li></ul>Experience:
<ul><li>10&ndash;15 years of experience in IT demand, portfolio, program, or delivery management
</li><li>Experience in telecom IT environments (BSS/OSS preferred)
</li><li>Prior experience working with large transformation programs and BAU portfolios
</li><li>Exposure to multi-vendor delivery environments
</li>Must have exposure to the Netcarcker stack 
<li>
</li></ul>Skills:
<ul><li>Strong portfolio and demand management expertise in large IT environments
</li><li>Excellent stakeholder management and executive communication skills
</li><li>Ability to make trade-off decisions balancing value, cost, risk, and capacity
</li><li>Structured, data-driven, and outcome-oriented mindset
</li><li>Strong understanding of Agile, SAFe, and Waterfall delivery models
</li><li>Solid grasp of capacity planning, MD-based delivery models, and vendor governance
</li>Proficiency with Jira, Confluence, and portfolio reporting tools 
<li>
</li></ul>Success Measures:
<ul><li>Improved demand predictability and on-time delivery
</li><li>Reduced unplanned work and scope volatility
</li><li>Higher portfolio throughput and business satisfaction
</li><li>Clear alignment between strategy, funding, capacity, and execution</li></ul></div>

Manager – Demand & Portfolio Management

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Manager – Demand & Portfolio Management