• Manage and grow a portfolio of high-value traders, acting as the main point of contact and advocate for each client.
• Deliver concierge-level support and guidance, offering proactive outreach and rapid response to client needs.
• Provide personalized insights, market intelligence, and platform tips to drive engagement and deepen client loyalty.

• Identify and execute on cross-sell and upsell opportunities that align with client needs and behaviors.
• Monitor client usage and AUM to uncover growth opportunities and retention risks.
• Drive product adoption and trading frequency by surfacing relevant features and tools.

• Track client satisfaction through NPS and qualitative feedback loops, driving continuous improvement in service delivery.
• Work closely with Product, Marketing, Risk, and Compliance to deliver a seamless client experience and elevate the voice of the customer internally.
• Help grow the business through referrals, network expansion, and deep relationship-building.

Requirements

• 4+ years of experience in client-facing roles such as account management, relationship management, sales, or customer success—ideally in crypto, fintech, trading, or financial services.
• Proven ability to manage high-value/HNW clients with exceptional service standards.
• Deep understanding of crypto markets and trader behaviors (or strong eagerness to learn quickly).
• Fluent in one or more languages relevant to your regional market i.e.. Arabic; strong cultural awareness and appreciation required.
• Highly organized, data-driven, and performance-oriented.
• Confident communicator and trusted advisor with strong interpersonal skills.
• Ability to thrive in a dynamic, fast-paced, and compliance-conscious environment.