We are looking for a friendly, reliable, and professional Customer Service Representative to join our growing
support team. In this role, you will be responsible for handling customer inquiries, resolving issues, and
ensuring a high level of satisfaction across all touchpoints. Fluency in both English and Arabic is preferred to
support our diverse client base. Candidates must be available to work on a rotational shift schedule, including
day and night shifts.

Key Responsibilities:

• Handle customer inquiries via phone, email, live chat, or social platforms promptly and professionally.
• Resolve product or service problems by clarifying the customer’s complaint and determining the best
• solution.
• Document customer interactions and update account information in the system.
• Follow up with customers to ensure issue resolution and satisfaction.
• Maintain deep knowledge of products, services, policies, and systems.
• Work collaboratively with internal teams to address escalated or complex issues.
• Provide support in both English and Arabic, ensuring clear and effective communication across regions.
• Maintain a courteous, empathetic, and solution-focused attitude across all customer interactions.

Qualifications:

• Bachelor’s degree OR Equivalent is preferred.
• 2+ years of experience in customer service, preferably in a fast-paced environment.
• Fluency in English and Arabic (spoken and written) is required or strongly preferred.
• Strong communication, active listening, and problem-solving skills.
• Familiarity with CRM and customer service tools.
• Ability to work on a rotational shift schedule, including day, night, weekends, and holidays.
• Positive attitude and team-oriented mindset.

Job Types: Full-time, Permanent, Contract

Education:

• Diploma (Preferred)

Language:

• Arabic (Preferred)
• English (Preferred)