Job Summary:

We are seeking a motivated and skilled Customer Retention Specialist to join our dynamic team in the design and development sector. The ideal candidate will have strong communication and client-handling skills, with a focus on building lasting relationships and ensuring client satisfaction to boost retention.

Key Responsibilities:

• Engage with existing clients to ensure satisfaction with design and development services.
• Manage client accounts to ensure timely follow-ups, renewals, and upselling opportunities.
• Identify and resolve client concerns effectively and efficiently.
• Collaborate closely with the design and development teams to meet client expectations.
• Monitor client activity and usage patterns to detect churn risks and proactively address them.
• Maintain accurate client records using CRM tools.
• Gather client feedback and share insights with relevant departments for continuous improvement.

Requirements:

• Proven experience in client servicing, preferably in a design, creative, or tech-based industry.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently during night shift hours.
• Familiarity with CRM software is a plus.

Preferred Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 1–2 years of experience in a similar role, especially in the design or development industry.

What We Offer:

• Competitive salary and performance-based bonuses
• Growth opportunities within the company
• A collaborative and creative work environment

Location:

PECHS Block 2, Karachi

Work Timings:

6:30 PM – 2:30 AM (Night Shift)

Job Type:

Full-Time / On-site

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person