About Contour

has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

Job Summary
Cayenta is looking for a “Technical Consultant” to join our dynamic Cloud and Managed Services team. The role is to play a role in progressing our cloud and managed services strategy.

Job Relationships
Reports to: Manager, Cloud & Managed Services

Job Duties & Responsibilities

• Manage multiple ERP/CIS systems simultaneously as the primary or secondary consultant (on-prem and on Azure)
• Co-lead or support complex implementation projects on Azure
• Maintain highly available cloud infrastructure solutions on Azure (AKS, Linux VM, Database Services, Securing NSGs)
• Maintain Microsoft Azure virtual machines and services (SSO, Storage, key vault)
• Help ensure all Cloud infrastructure is administered with emphasis on availability, reliability, security and scalability
• Be proactive and help develop automation tools and scripts for deployment, monitoring and maintenance on Azure
• Azure Active Directory management
• Configure, maintain, monitor and administer Windows Server/Desktop Operating Systems
• Co-lead or support DR systems for Azure and on-premises customers
• Manage user permissions, SSO/password management, AD Group policy/MS Azure Policies (i.e., conditional access)
• Be part of 24x7 on-call rotation, when required
• Perform weekend activities, when required
• Ensure customer environment uptime is maintained through proactive management and maintenance of the customer environment
• Troubleshooting/ad-hoc support (issue triage/resolution, tracking via ticketing system, etc.) and regular administration tasks (product releases, patching, updates, etc.).
• Build productive, long-term relationships with customers and ensure customer satisfaction levels are maintained
• System and Database Administration (SQL Server), some Oracle
• Deliver monthly reports containing key and relevant details about the system, when required
• Create, update, and improve internal documentation and guides
• Attend daily team calls for delivery, deployment, and improvement of services
• Prepare and participate in knowledge transfer and training sessions with other team members and staff.
• Work with other members of the Managed Services team, Cayenta support, BI, and development groups to identify and resolve problems.
• Contribute to internal projects as needed

Job Requirements
To meet this challenge, you must possess a high level of initiative and energy and have a great consultant-minded work ethic.

• Team player, capable of working as part of a team and alone with minimal supervision.
• Flexibility to work on weekends (either Tuesday to Saturday or Sunday to Thursday), when required
• Passion for providing excellent customer service and experience
• Desire to look for opportunities to continually improve
• Takes initiative and enjoys learning via self-study and with a team
• Strong analytical skills and technical acumen.
• Experience or solid knowledge of Microsoft SQL Server
• Experience or solid knowledge of Azure
• Experience of Apache Tomcat, Tomcat hardening, Nginx and SSL certificates.
• 3+ years of technical support, business analysis, system administration, cloud infrastructure, and/or managed services experience or education.
• Excellent written and verbal communication skills.
• Strong time-management skills to meet competing deadlines.
• Experience using Jira, TeamSupport or equivalent.

What makes you standout

• Certifications such as Comptia+, Network+, Security+, AZ-104, AZ-305
• Experience with cloud services and virtualization technologies.
• Strong communication skills and ability to explain technical concepts to non-technical users
• Experience with scripting and automation (Python, PowerShell, Shell, Azure CLI, etc.)
• Experience with TCP/IP networking in general.
• Experience with both MSSQL & Oracle Administration
• Experience with Managed Services
• Experience with Docker.
• Project delivery on Azure
• Previous working experience in the utility industry is desirable

Exciting Benefits we offer: