Urwah Admin

Contour Software

Contour Software is a wholly owned subsidiary of Constellation Software Inc. (CSI), specializing in the development of industry-specific, mission-critical enterprise solutions for both public and private sectors. With a global presence and a commitment to software development, quality assurance, and customer support, Contour Software operates across multiple departments to enhance enterprise systems for medium and large businesses worldwide. The company emphasizes learning, growth, and community engagement, making significant contributions to the tech ecosystem.

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 Our Digital Marketing Analyst leverages both quantitative analysis and creative problem-solving skills to meet and exceed performance goals for network businesses of all sizes in many different verticals. Digital Marketing Analysts understand that our business needs to deliver strong, quantifiable marketing performance to our clients and balances that with exceptional communication skills while messaging performance trends and optimizations to people of all experience levels. As a member of the Performance team, you can join an organization with explosive growth projections and a strong commitment to result driven client satisfaction.
 <br/>
 <br/>
 <strong>
  Essential Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage aspects of PPC campaign setup and optimization, including: keyword/campaign selection and modification, targeting analysis, account setup (anywhere from 1-500 accounts) and network performance analysis.
  </li>
  <li>
   Find, research and handle performance and account setup issues across client accounts to ensure strong PPC performance.
  </li>
  <li>
   Understand and strive to improve our nuanced product set that is leveraged to create/maintain uniform PPC campaigns for our clients at scale.
  </li>
  <li>
   Partner with senior analyst to deliver both account and relationship level performance insights.
  </li>
  <li>
   Keep abreast of latest PPC and SEO products, services, information and trends.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications/Experience Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1 or more years of paid search marketing (PPC, Display, etc.).
  </li>
  <li>
   Bachelor's degree preferred.
  </li>
  <li>
   Certified Google Advertising Professional (basic and advanced) is a strong plus.
  </li>
  <li>
   Strong Excel skills: formula creation, pivot tables, graphing/charts.
  </li>
  <li>
   Organized self-starter who can work independently, execute quickly and move to the next task.
  </li>
  <li>
   Strong project management and prioritization skills.
  </li>
  <li>
   Attention to detail.
  </li>
  <li>
   Ability to drive consistently high-quality work under tight timeframes.
  </li>
  <li>
   Strong interpersonal, written and verbal communication skills.
   <br/>
   <br/>
  </li>
 </ul>
 This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
 <br/>
 <br/>
 <strong>
  Job Timings:
 </strong>
 4:00 PM - 1:00 AM Pakistan Time
 <br/>
 <br/>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Digital Marketing Analyst

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
The Division:</b></p></div><div><p>
RazorSync, a division of Harris Computer Systems (an operating group of Constellation Software Inc.), offers cloud-based Field Service Management (FSM) software designed for small-to-mid-sized businesses. It provides a mobile and desktop platform to streamline operations for industries like HVAC, plumbing, electrical, and landscaping.</p></div><div><ul><li><p>
Key Features: Scheduling and dispatching, route optimization, automated invoicing, customer management (CRM), and mobile payment processing.</p></li></ul></div><div><ul><li><p>
Target Market: SMBs in the service industry looking to eliminate paperwork and improve field-to-office communication.</p></li></ul></div><div><ul><li><p>
Integration: Primarily integrates with QuickBooks for accounting and bookkeeping.</p></li></ul></div><p></p><div><p><b><br>
The Position</b><br>
We are looking to hire a strong <b>Junior</b><b> </b><b>SQA Analyst</b> who will be responsible for defining, implementing, executing, and maintaining test plans, test cases and test automation tools/scripts to ensure software is delivered with high quality. The hired individual is required to have good communication with the team and customers, and a strong technical background in terms of successfully developing, managing and implementing product test script libraries.</p></div><div><p>
In addition, you will be responsible for collaborating with key stakeholders to gather input and feedback, reviews requirement specifications and design documents, to better understand the features and make the efficient design of suitable test cases. In our dynamic, agile environment, you&rsquo;ll be encouraged to have ownership over your own work, with ample opportunity for career development and advancement.</p></div><p></p><div><p><br>
The successful hire will be located and work out of the Contour Software <b>Karachi/Lahore/Islamabad</b> office, working as part of the resource-center team, as an extension of the division-based R&amp;D department.</p></div><div><p><br>
<br>
 <b>Responsibilities:</b></p></div><div><ul><li><p>
Responsible in managing all forms of testing &ndash; functional/feature, integration, load, regression, browser and device scenarios.</p></li></ul></div><div><ul><li><p>
Build and take ownership of automation test frameworks and tools.</p></li></ul></div><div><ul><li><p>
Responsible for designing and implementing end-to-end test scripts from User-Interface through back-office technology.</p></li></ul></div><div><ul><li><p>
Responsible for continuously building and improving the product test library, ensuring it is up to date with all scenarios and test cases.</p></li></ul></div></div><div><div><ul><li><p>
Responsible for supporting the Product and Delivery Manager in the investigation, ticketing, prioritizing, and regression testing for all queue items.</p></li></ul></div><div><ul><li><p>
Ensures compliance with general programming best practices, accepted web standards and RazorSync specific coding standards.</p></li></ul></div><div><ul><li><p>
Accountable to monitor performance and benchmarking test results.</p></li></ul></div><div><ul><li><p>
Conducts manual testing for web-based, Android, and iOS applications to ensure</p></li></ul></div><div><ul><li><p>
quality and functionality.</p></li></ul></div><p></p><div><p><b><br>
Required Qualifications &amp; Skills</b></p></div><div><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.</p></div><div><ul><li><p>
University degree in Computer Science, Information Technology, and/or related discipline.</p></li></ul></div><div><ul><li><p>
1-2 years of experience in software QA, with expertise in both manual and automated software testing.</p></li></ul></div><div><ul><li><p>
Good understanding in performing functional, load, cross browser, responsive design, security and integration tests for clients, web and mobile applications on iOS and Android platforms.</p></li></ul></div><div><ul><li><p>
Good programming concepts, experience with test automation framework, tool development and scripting.</p></li></ul></div><div><ul><li><p>
Familiarity with at least one automation tool such as Selenium and/or Playwright automated testing tools.</p></li></ul></div><div><ul><li><p>
Awareness of OOP concepts with Java and/or C#.</p></li></ul></div><div><ul><li><p>
Familiarity with version control (Git) and basic CI/CD concepts (Azure DevOps exposure is a plus).</p></li></ul></div><div><ul><li><p>
Hands-on with automated API testing with tools like Postman, SoapUI, Rest Assured etc.</p></li></ul></div><div><ul><li><p>
Experience with database queries (SQL) and the construction of test databases.</p></li></ul></div><div><ul><li><p>
Understanding with load, stress, volume testing in .NET based infrastructure.</p></li></ul></div><div><ul><li><p>
Good analytical thinking and problem-solving mindset.</p></li></ul></div><div><ul><li><p>
Understanding of <b>SDLC/STLC</b> and defect lifecycle.</p></li></ul></div></div><div><div><ul><li><p>
Excellent communication and collaboration skills, working effectively with cross-functional teams.</p></li></ul></div><div><ul><li><p>
Strong willingness to learn automation, performance, and security testing over time.</p></li></ul></div><p></p><div><p><br>
 <b>C</b><b>ompetencies:</b></p></div><div><ul><li><p>
Analytical thinking and problem solving</p></li></ul></div><div><ul><li><p>
Tools and Techniques</p></li></ul></div><div><ul><li><p>
Creativity</p></li></ul></div><div><ul><li><p>
Ownership</p></li></ul></div><div><ul><li><p>
Innovation</p></li></ul></div><div><ul><li><p>
Collaboration</p></li></ul></div><div><ul><li><p>
Perseverance</p></li></ul></div><div><ul><li><p>
Planning and monitoring</p></li></ul></div><div><ul><li><p>
Presentation</p></li></ul></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Junior SQA Analyst

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  About Contour:
 </strong>
 Contour Software is a global delivery hub for Constellation Software Inc. (CSI), one of the world&rsquo;s top 10 software companies. In just 14 years, Contour has grown to over 2,000 employees across Karachi, Lahore, and Islamabad, supporting CSI&rsquo;s 100+ vertical market software businesses around the world. From its origins in R&amp;D and finance, Contour now provides full-service support across functions&mdash;from customer experience to product development&mdash;for CSI&rsquo;s global operations.
 <br/>
 <br/>
 <strong>
  Division:
 </strong>
 Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.
 <br/>
 <br/>
 Division Link: https://www.jonasclub.com/
 <br/>
 <br/>
 <strong>
  About Position:
 </strong>
 We are looking for a service-driven, customer-focused Product Support Associate to join our Contour team supporting Jonas Club Management software. This role is the first point of contact for our customers and plays a critical role in delivering a professional, empathetic, and reliable support experience.
 <br/>
 <br/>
 You will guide customers through system usage, resolve application-related questions, and ensure a positive experience across phone, email, chat, and ticketing platforms.
 <br/>
 <br/>
 Success comes from strong communication skills, attention to detail, willingness to learn, and a genuine desire to help customers.
 <br/>
 <br/>
 This role includes structured virtual training, ongoing coaching, and opportunities to gain experience within a global software organization. The selected resource would work from Contour&rsquo;s Lahore resource office.
 <br/>
 <br/>
 <strong>
  What Success Looks Like
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customers feel heard, supported, and confident using the software
  </li>
  <li>
   Issues are resolved accurately and efficiently
  </li>
  <li>
   Escalations are handled smoothly and with proper documentation
  </li>
  <li>
   Team members collaborate respectfully and support one another
  </li>
  <li>
   Learning and improvement are continuous
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities:
 </strong>
 Customer Support &amp; Issue Resolution
 <br/>
 <br/>
 <ul>
  <li>
   Respond to client inquiries via phone, email, and chat.
  </li>
  <li>
   Diagnose and resolve application-related issues.
  </li>
  <li>
   Maintain a calm, professional, and respectful tone in all client interactions.
  </li>
  <li>
   Escalate issues appropriately to Tier 2 technical teams when required.
   <br/>
   <br/>
  </li>
 </ul>
 Product Knowledge &amp; Customer Guidance
 <br/>
 <br/>
 <ul>
  <li>
   Help clients understand system functionality and day-to-day usage.
  </li>
  <li>
   Explain features in a clear, non-technical manner.
  </li>
  <li>
   Share best practices to help customers get maximum value from the software.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process, Documentation &amp; Quality
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Accurately document all customer interactions in Salesforce.
  </li>
  <li>
   Follow defined workflows, escalation criteria, and service standards.
  </li>
  <li>
   Contribute to and reference knowledge base articles as needed.
   <br/>
   <br/>
  </li>
 </ul>
 Service Support &amp; Member Experience
 <br/>
 <br/>
 <ul>
  <li>
   Assist with member-related inquiries such as tee times, reservations, billing, and account questions.
  </li>
  <li>
   Ensure a smooth and respectful experience for club members and staff.
  </li>
  <li>
   Represent Jonas and Contour professionally at all times.
   <br/>
   <br/>
  </li>
 </ul>
 Collaboration &amp; Learning
 <br/>
 <br/>
 <ul>
  <li>
   Work closely with peers and senior support teams to resolve issues.
  </li>
  <li>
   Participate actively in training, coaching, and quality improvement initiatives.
  </li>
  <li>
   Remain open to feedback and focused on continuous learning.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications: Core Competencies (Must Have)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent Communication Skills - Clear, professional spoken and written English, with strong listening skills.
  </li>
  <li>
   Learning Agility &ndash; Demonstrated ability to learn new systems, workflows, and product concepts quickly and apply them effectively in day-to-day support work.
  </li>
  <li>
   Customer Service Mindset
   <br/>
   <br/>
  </li>
 </ul>
 Experience supporting customers with patience, empathy, and accountability.
 <br/>
 <br/>
 <ul>
  <li>
   Organizational Skills
   <br/>
   <br/>
  </li>
 </ul>
 Ability to manage multiple tasks, prioritize effectively, and follow through.
 <br/>
 <br/>
 <ul>
  <li>
   Adaptability &amp; Resilience
   <br/>
   <br/>
  </li>
 </ul>
 Comfortable working in a fast-paced, evolving environment and open to feedback.
 <br/>
 <br/>
 <ul>
  <li>
   Professional Conduct
   <br/>
   <br/>
  </li>
 </ul>
 Respectful, dependable, and able to work well within a team-based culture.
 <br/>
 <br/>
 <strong>
  Education &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4+ years of experience in product support, customer service, helpdesk, or contact centre roles
  </li>
  <li>
   Experience in product support, hospitality, club operations, or service-based industries is preferred
  </li>
  <li>
   Bachelor&rsquo;s degree in business administration (or related discipline) from an accredited university
  </li>
  <li>
   Basic understanding of accounting or finance concepts is an asset
  </li>
  <li>
   Experience with Microsoft Office; familiarity with Salesforce is an advantage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A strong sense of responsibility and customer care
  </li>
  <li>
   Willingness to learn and grow in a global support environment
  </li>
  <li>
   Respect for processes, quality standards, and teamwork
  </li>
  <li>
   Professional communication and a positive attitude
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Schedule &amp; Availability
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Training Schedule: 9:00 AM &ndash; 5:00 PM EST (6:00 PM &ndash; 3:00 AM PKT)
  </li>
  <li>
   Post-Training Schedule:
   <br/>
   <br/>
  </li>
 </ul>
 Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require
 <br/>
 <br/>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Product Support Associate

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><p><b>
The Division</b><br>
Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.<br>
<br>
<b>Division Profile:</b> https://www.discorp.com/<br>
<br>
<b>The Position</b><br>
We are seeking Customer Services Consultant, with exceptional communication skills - both verbal and written - to fulfill Level-1 support duties, from the Contour-Lahore office, as part of the North America region Customer Support team serving DIS clients. The hired individuals shall be mainly responsible to manage inbound calls and create tickets in the ticketing system and follow a well-defined step-by-step process.<br>
<br>
<b>Job Responsibilities</b><br>
Reporting to the Customer Services Consultant in Lahore, the core responsibilities of this position are:</p><ul><li>
Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management.</li><li>
Create tickets in our ticketing system following process.
</li><li>Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.</li><li>
Monitor incidents, prioritize and respond as appropriate.</li><li>
Trouble shoot tickets for level 1 support.</li><li>
Customer facing via email and phone with an ability to identify and able to walkthrough trouble shooting steps.
</li><li>Constantly gather product knowledge to enhance support experience and share with team.
</li><li>Ensure ongoing customer satisfaction through timely response and resolution.</li><li>
Complete training sessions, videos, knowledge base, to stay up to date on the latest technologies and methods.</li><li>
Promote and maintain a high quality, professional, service-oriented company image with customers and internal staff.</li></ul><p></p><p><b>
Required Qualification &amp; Skills</b></p><ul><li>
Bachelor's degree or diploma in IT or a related field.</li><li>
Excellent verbal and written English communication skills.</li><li>
Experience of managing inbound calls (North American region).</li><li>
Strong technical investigation and follow-up skills.</li><li>
Experience with standard business environment software, such as Operating Systems (e.g. Windows), office word processing and spreadsheet software (e.g. Word, Excel).</li><li>
Service Minded. You deliver customer and partner support like you expect to receive it, with excellence.</li><li>
Trained with using support management tools like Service Cloud, Service Now, TeamSupport, Infor, Jira is a plus.
</li></ul><p></p><p><b>Work Timings: Monday to Friday: 5 am &ndash; 5pm Pacific Standard Time (Individual shifts will vary in this window)
</b></p></div><p><b>Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Customer Services Consultant L1

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
The Division:</b></p><p>
Jonas Club Software is an industry-leading, club-first management platform built exclusively for private and member-driven clubs. Designed to serve as the single source of truth for club operations, Jonas Club has supported thousands of clubs across five continents for more than 35 years.</p></div><div><p>
The platform combines hospitality-grade performance with the expertise of a global team of more than 6,000 professionals focused on service, security, and continuous improvement. It is purpose-built for hospitality operations, compliant with SOC 2 and PCI requirements, and supports extensibility through APIs and partner integrations.</p></div><div><p>
Our unified, contextual activity timeline brings together reservations, point of sale, food and beverage, billing and finance, events, member services, and reporting in one secure platform, enabling seamless interactions among members, staff, and the broader club community.</p></div><p></p><div><p><b>
Position Summary</b><br>
We are seeking a detail-oriented and analytical Business Operations Associate to support and optimize our day-to-day operations. This role helps keeps the company running efficiently by analyzing processes, supporting projects, and using data to improve how the business operates.</p></div><div><p>
You will work across different teams to streamline workflows, track performance, and solve operational problems. The role is a mix of analytics, coordination, and process improvement focused on making the organization more effective and scalable.</p></div><div><p>
This role is critical in driving efficiency, improving processes, and supporting cross-functional initiatives that enable business growth.</p></div><p></p><div><p><br>
 <b>Key Responsibilities</b></p></div><div><ul><li><p>
Analyze business processes and identify opportunities for operational improvement</p></li></ul></div><div><ul><li><p>
Assist in monitoring financial performance, including revenue, costs, and profitability</p></li></ul></div><div><ul><li><p>
Support the execution of strategic initiatives</p></li></ul></div><div><ul><li><p>
Build and maintain reports, dashboards, and performance metrics</p></li></ul></div><div><ul><li><p>
Assist with forecasting, planning, and operational tracking</p></li></ul></div></div><div><div><ul><li><p>
Collaborate with teams such as Sales, Marketing, Finance, and Product to streamline workflows</p></li></ul></div><div><ul><li><p>
Conduct data analysis to inform decision-making and identify trends</p></li></ul></div><div><ul><li><p>
Help implement new tools, systems, and process enhancements</p></li></ul></div><div><ul><li><p>
Document standard operating procedures and ensure operational consistency</p></li></ul></div><div><ul><li><p>
Support leadership with ad hoc analysis and special projects</p></li></ul></div><p></p><div><p><b>
Qualifications</b></p></div><div><ul><li><p>
Bachelor&rsquo;s degree in Business, Economics, Finance, or a related field</p></li></ul></div><div><ul><li><p>
1&ndash;3 years of experience in operations, consulting, analytics, or a related role</p></li></ul></div><div><ul><li><p>
Strong analytical and problem-solving skills</p></li></ul></div><div><ul><li><p>
Proficiency in Excel/Google Sheets and Salesforce; experience with AI tools is a plus</p></li></ul></div><div><ul><li><p>
Excellent communication and organizational skills</p></li></ul></div><div><ul><li><p>
Ability to manage multiple priorities in a fast-paced environment</p></li></ul></div><div><ul><li><p>
Detail-oriented with a proactive, ownership mindset</p></li></ul></div><p></p><div><p><b>
Job Requirements</b></p></div><div><ul><li><p>
Strong business acumen, with knowledge of business strategies, tactics, competition, and competitive advantage.</p></li></ul></div><div><ul><li><p>
Organizational agility, with the ability to understand how organizations work and to get things done through both formal channels and informal networks.</p></li></ul></div><div><ul><li><p>
Strong organizational skills, including the ability to use resources effectively and efficiently and arrange information and files in a useful manner.</p></li></ul></div><div><ul><li><p>
Action-oriented and energized by challenging opportunities; able to act decisively with limited planning when appropriate.</p></li></ul></div><div><ul><li><p>
Strong problem-solving skills, using rigorous logic and effective methods to solve difficult problems and look beyond obvious answers.</p></li></ul></div><div><p><b>
What Success Looks Like</b></p></div></div><div><div><ul><li><p>
Improved operational efficiency and reduced process bottlenecks</p></li></ul></div><div><ul><li><p>
Clear, actionable insights from data analysis</p></li></ul></div><div><ul><li><p>
Strong cross-functional collaboration and project execution</p></li></ul></div><div><p><b>
Work Shift</b><b>:</b></p></div><div><ul><li><p>
7:30 AM EST to 4:30 PM EST (4:30 PM to 1:30 AM Pakistan Time)</p></li></ul></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Business Operations Associate

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 Jonas Software is the leading provider of enterprise management software solutions to the Club, Foodservice, Construction, Leisure Fitness &amp; Sports, Attractions, Metal Service Centers, Moving &amp; Storage, Education, Radiology/Laboratory Information Systems, Salon &amp; Spa and Consumer Product Licensing industries. Within these vertical markets, Jonas boasts 58 distinct brands, all of which are respected and longstanding leaders within their own domain.
 <br/>
 <br/>
 Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.
 <br/>
 <br/>
 Jonas Software is the valued technology partner of over 50,000 customers worldwide in more than 30 countries. Jonas employs over 1,600 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&amp;P/TSX 60.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 Reporting to the Collections Manager, the core responsibilities of the position are as follows:
 <br/>
 <br/>
 <ul>
  <li>
   Download bank statements from RBC, Wells Fargo and Nat West &ndash; Daily (30+ bank accounts)
  </li>
  <li>
   Post and apply incoming payments (as assigned) to the customer accounts within GP - Daily
  </li>
  <li>
   Enter GL payments as required from Cash receipts
  </li>
  <li>
   Maintain internal filing system online
  </li>
  <li>
   Other duties as required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have excellent organizational and communication skills
  </li>
  <li>
   Proficient with Microsoft Office &ndash; Intermediate in Excel
  </li>
  <li>
   Microsoft Great Plains knowledge a plus
  </li>
  <li>
   Strong overall computer skills
  </li>
  <li>
   Maintain a high level of professionalism while working with clients (external and internal)
  </li>
  <li>
   Highly proficient at multitasking
  </li>
  <li>
   Willing to work in a very fast paced, high volume environment
  </li>
  <li>
   Must be comfortable taking initiative and be able to work with minimal supervision
  </li>
  <li>
   Proven ability to work as part of a team
  </li>
  <li>
   Must be detail oriented
  </li>
  <li>
   Flexibility to work overtime at critical periods when required
  </li>
  <li>
   Ability to work under tight deadlines and meet performance targets as established by management
  </li>
  <li>
   Solid administrative and organizational skills a must with ability to adjust and respond professionally to changing priorities and ad hoc issues
  </li>
  <li>
   Excellent analytical and problem-solving skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competency
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Functional/Technical Skills
  </li>
  <li>
   Technical Learning
  </li>
  <li>
   Priority Setting
  </li>
  <li>
   Organizing
  </li>
  <li>
   Time Management
  </li>
  <li>
   Listening
  </li>
  <li>
   Problem Solving
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


AR Application Specialist

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><b>
The Division:</b><br>
<br>
<b>Constellation Data Labs</b><b> </b>is seeking a detail-oriented and customer-focused <b>Technical Support Representative</b><b> </b>to join our team. This role serves as the first line of support for customers who rely on our real estate data services including MLS listings, tax, mortgage, and other real estate/property adjacent datasets. You&rsquo;ll be responsible for resolving technical and operational issues, managing support tickets, collaborating with internal teams, and ensuring an exceptional customer experience.<br>
<br>
<b>Division Profile:</b> https://www.cdatalabs.com/<br>
<br>
<b>Key Responsibilities:</b><br>
<ul><li>Act as the primary point of contact for customer inquiries, delivering timely and professional support.</li><li>Troubleshoot technical issues and guide customers through resolution steps; escalate complex cases when necessary.</li><li>Conduct research and analysis within our data platforms to support issue resolution.</li><li>Provide clear, accurate, and thorough responses to customer questions&mdash;both verbally and in writing.</li><li>Manage support and feature requests using our integrated support system.</li><li>Collaborate with the MLS data compliance and R&amp;D teams to resolve issues and implement solutions.</li><li>Contribute to customer satisfaction efforts and help improve Net Promoter Score (NPS) metrics.</li><li>Support administrative tasks such as report generation, documentation, and data entry.</li></ul>
<br>
<b>Required Competencies:</b><br>
<ul><li>Understanding of API concepts and experience using tools like Postman.</li><li>Strong written and verbal communication skills with a friendly and professional tone.</li><li>Excellent problem-solving skills and ability to stay composed under pressure.</li><li>High attention to detail and commitment to accuracy in administrative tasks.</li><li> Proficiency with CRM systems and customer support tools.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Flexibility to occasionally work evenings or weekends as needed.</li></ul>
Preferred Qualifications<br>
<ul><li> Previous experience in customer service or administrative support (preferred but not required).</li><li>Familiarity with the North American real estate and mortgage industries is a strong asset.</li></ul>
<br>
<b>Workshift</b><b> </b><b>(Job Timings):</b><br>
9 AM to 6 PM Eastern Standard Time ( 6 PM to 3 AM Pakistan Standard Time)<br>
Weekend Availability: Must be willing to work on weekends when required.<br>
Willingness to provide support outside standard business hours as needed.</div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Technical Support Representative

Join Contour Software and explore 53   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.