Why Join Us?

Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands, managing more than 200 subsidiaries around the world. At Samsung MENA Office, we believe in empowering people to lead and drive progress. If you are ready to grow with a global leader, we want you on our team.

A Snapshot of Your Day:

Drive and boost Samsung online sales growth through Samsung.com across the MENA region. Being part of the MENA Office D2C team puts you in a leading position at the centre of excellence responsible for maximizing customer experience, brand presence and sales growth across online channels. We are searching for a Senior Strategy Manager who is experienced in managing and developing direct-to-consumer eCommerce platforms and will be responsible for building channel, country and region specific plans to level-up the end-to-end experience and performance of Samsung.com. Further you will support with building customer-centric sellout enablers, value propositions and support the D2C Head with overall business development.

• Work with the D2C Team and regional D2C Head to develop the level-up strategy focussing on both sales expansion and customer experience improvements with strategic focus on category development, premium experience along with customer loyalty and retention
• Align global direction, regional strategy and local subsidiaries’ plans and operations to meet deadlines and schedules for strategic short-term and long-term initiatives
• Ideate and lead on new projects (incl. fintech, channel optimization, CX, UX, sellout platforms) targeting sales growth for D2C
• Optimize sales performance on the eStores, collaborating across Key Account Management, Sales, Site Merchandising, Product Marketing and technical teams
• Share best practices from regional and global insights and work closely with cross-functional teams to roll out innovative initiatives
• Provide direction to subsidiaries’ D2C and project teams, proactively leading on the timely execution and ensure alignment/compliance with quality and brand standards/guidelines
• Continuously analyse Samsung's performance and the market ecosystem (end consumer, Samsung and other competitors) to formulate new ideas and strategies for Samsung’s future success utilizing internal and external data
• Lead on performance analysis on regional and market level and derive strategies, insights and action plans to ramp up sales, overcome operational bottlenecks and enhance customer experience
• Compile weekly & monthly reports – feeding back to senior management team advising on strategy
• Identify opportunities and risks for Samsung vs. competition within D2C environments
• Being an effective, assertive and professional member of the project delivery team by developing consensus across different stakeholders internal and external
• Support markets with building infrastructure & framework to drive D2C sales & strategic projects
• Support subsidiaries with promotion and sales planning and drive regional events across all markets
• Manage Suwon counterparts, attain and deliver best practices improving MENA markets’ execution

• 12 years of relevant work experience within a fast growing eCommerce environment
• Strong understanding of D2C sales business cycle and customer behavior within MENA region
• Strong grasp of end-to-end and eCommerce operations, covering sales, supply chain, P&L, digital marketing, payment method, analytics and customer experience
• Proven experience in eCommerce sales and project management, with deep knowledge of eCommerce trends, competitive landscape and digital customer experience
• Strong problem solving skills (can‐do approach) to identify areas of issues and opportunities, evaluate options and provide clear recommendations/strategic plans for business growth
• Comfortable in a cross-functional environment; flexible and open to ideas from all areas and levels of the organization, while also confident and decisive in a matrix organization
• Outstanding stakeholder management on different levels and geographies
• Excellent analytical, problem-solving, commercial and technical skills
• Strong experience in designing, conducting, and analyzing secondary and/or primary research
• Conceptual and strategic, and must embrace being an owner; getting involved in business details
• Proficiency in building clear and concise presentations to be used with C-Level management
• Must possess interpersonal skills in order to build strong positive people relationships
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Excellent time management to work on tight deadlines & handle the pressure of ad-hoc requests
• Ability to operate comfortably and optimally in a fast-paced and highly dynamic environment
• Strong ability to synthesize complex data and insights into clear, actionable strategies
• Demonstrated ability to learn quickly, and manage change effectively
• Fluent in English, Arabic and French are a plus