Urwah Admin

Samsung Electronics

<div><div>Position Summary</div><div></div>
Why Join Us?<br>
<br>
Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, and become recognized as one of the top 10 global brands, managing more than 200 subsidiaries around the world. At Samsung MENA Office, we believe in empowering people to lead and drive progress. If you are ready to grow with a global leader, we want you on our team.<br>
<br>
A Snapshot of Your Day:<br>
<br>
Drive and boost Samsung online sales growth through Samsung.com across the MENA region. Being part of the MENA Office D2C team puts you in a leading position at the centre of excellence responsible for maximizing customer experience, brand presence and sales growth across online channels. We are searching for a Senior Strategy Manager who is experienced in managing and developing direct-to-consumer eCommerce platforms and will be responsible for building channel, country and region specific plans to level-up the end-to-end experience and performance of Samsung.com. Further you will support with building customer-centric sellout enablers, value propositions and support the D2C Head with overall business development.<div></div><div>
Role and Responsibilities</div><div></div><div>
How You Will Make An Impact:</div><ul><li>
Work with the D2C Team and regional D2C Head to develop the level-up strategy focussing on both sales expansion and customer experience improvements with strategic focus on category development, premium experience along with customer loyalty and retention</li><li>
Align global direction, regional strategy and local subsidiaries&rsquo; plans and operations to meet deadlines and schedules for strategic short-term and long-term initiatives</li><li>
Ideate and lead on new projects (incl. fintech, channel optimization, CX, UX, sellout platforms) targeting sales growth for D2C</li><li>
Optimize sales performance on the eStores, collaborating across Key Account Management, Sales, Site Merchandising, Product Marketing and technical teams</li><li>
Share best practices from regional and global insights and work closely with cross-functional teams to roll out innovative initiatives</li><li>
Provide direction to subsidiaries&rsquo; D2C and project teams, proactively leading on the timely execution and ensure alignment/compliance with quality and brand standards/guidelines</li><li>
Continuously analyse Samsung's performance and the market ecosystem (end consumer, Samsung and other competitors) to formulate new ideas and strategies for Samsung&rsquo;s future success utilizing internal and external data</li><li>
Lead on performance analysis on regional and market level and derive strategies, insights and action plans to ramp up sales, overcome operational bottlenecks and enhance customer experience</li><li>
Compile weekly &amp; monthly reports &ndash; feeding back to senior management team advising on strategy</li><li>
Identify opportunities and risks for Samsung vs. competition within D2C environments</li><li>
Being an effective, assertive and professional member of the project delivery team by developing consensus across different stakeholders internal and external</li><li>
Support markets with building infrastructure &amp; framework to drive D2C sales &amp; strategic projects</li><li>
Support subsidiaries with promotion and sales planning and drive regional events across all markets</li><li>
Manage Suwon counterparts, attain and deliver best practices improving MENA markets&rsquo; execution</li></ul><div></div><div>
Skills and Qualifications</div><div></div><div>
What You&rsquo;ll Need:</div><ul><li>
12 years of relevant work experience within a fast growing eCommerce environment</li><li>
Strong understanding of D2C sales business cycle and customer behavior within MENA region</li><li>
Strong grasp of end-to-end and eCommerce operations, covering sales, supply chain, P&amp;L, digital marketing, payment method, analytics and customer experience</li><li>
Proven experience in eCommerce sales and project management, with deep knowledge of eCommerce trends, competitive landscape and digital customer experience</li><li>
Strong problem solving skills (can&#8208;do approach) to identify areas of issues and opportunities, evaluate options and provide clear recommendations/strategic plans for business growth</li><li>
Comfortable in a cross-functional environment; flexible and open to ideas from all areas and levels of the organization, while also confident and decisive in a matrix organization</li><li>
Outstanding stakeholder management on different levels and geographies</li><li>
Excellent analytical, problem-solving, commercial and technical skills</li><li>
Strong experience in designing, conducting, and analyzing secondary and/or primary research</li><li>
Conceptual and strategic, and must embrace being an owner; getting involved in business details</li><li>
Proficiency in building clear and concise presentations to be used with C-Level management</li><li>
Must possess interpersonal skills in order to build strong positive people relationships</li><li>
High attention to detail and proven ability to manage multiple, competing priorities simultaneously</li><li>
Excellent time management to work on tight deadlines &amp; handle the pressure of ad-hoc requests</li><li>
Ability to operate comfortably and optimally in a fast-paced and highly dynamic environment</li><li>
Strong ability to synthesize complex data and insights into clear, actionable strategies</li><li>
Demonstrated ability to learn quickly, and manage change effectively</li><li>
Fluent in English, Arabic and French are a plus</li></ul></div><div></div>

Job Id: QFeyu5ZC44A+IXedHXIOBIXTBY5dLIZFGJMQdDpwXyRynUuD6fD4ViNI24FuVMmQ/DrpszadVgUVx633MGt3XBnCZT80pcWusf/UVfojr/0LdNegN4KC+88g/V3Z9bseInfpe05iIPflc3Ed4Fag0//WMBp4UqyiCePlZ/TkqbRdVOsPKtWKkS13zJlpSxRCEEV0nGnoHJFBWh9HdIU7L7fY0MZIVMhPBOd6yVQ4dm9YE+Y=

Senior Manager - D2C Strategy

<div><div>Position Summary</div><div></div>
Job Description Summary<br>
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We&rsquo;ve grown into one of THE most recognized global brands. We consider ourselves &ldquo;relentless pioneers&rdquo; that push boundaries and defy barriers. The company pushes beyond the limits of today&rsquo;s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA&rsquo;s ENERGY STAR&reg; Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.<br>
<br>
People | Excellence | Change | Integrity | Co-prosperity<br>
<br>
This position will manage assigned categories in the NC/ME (Tablet, PC, Watch, True Wireless (TWS), Ring, and Mobile Accessories) supply planning for MX business including: Demand vs. Supply simulation, Factory PO confirmation, Packaging/rework operation, Aging Management<div></div><div>
Role and Responsibilities</div><div></div><ul><li>
Oversee end-to-end supply plan and take ownership of assigned category. Manage key planning activities in adherence to the weekly cadence, which involves inventory flow vs. aggregate demand simulation.</li><li>
Cultivate partnership with internal stakeholders (Account Teams, Product Teams, etc), and work closely with Global Operations Center (GOC), and points of contact from the factory. Organize information into palatable insights to relevant parties</li><li>
Collect and validate feedback from Account Teams and consolidate into SKU-level list for Purchase Order Confirmation and Exceptional Change of Plan (ECP). Issue/adjust purchase orders to the factory</li><li>
Analyze weekly Purchase Sales Inventory (PSI) and generate tools/files to simulate changes in supply, inventory changes, and demand; Identify root cause of Return to Forecast (RTF) changes especially within locked production window.</li><li>
Monitor product arrival schedule from the factory; Follow-up shipment delays/arrival issues from the factory, and communicate any expedite requests. Coordinate with LPS (Inbound), Account and DF teams to meet sell-in plan</li><li>
Manage New Launch products on NC/ME<ul><li>
Manage priority supply including FAI (c/o Product), Display (c/o Retail Ops team), Advocacy &amp; Samples (Marketing), and Initial Order Qty (c/o Account &amp; Product)</li><li>
Ensure demand loading for priority supply and coordinate potential packaging schedule and delivery on time for successful launch</li><li>
Track and manage new product launch supply and provide key updates major milestone and mitigate if any risks factors that could impact the launch</li><li>
Facilitate allocation discussions by providing supply visibility</li></ul></li></ul><ul><li>
Provide weekly update on NCME status and support weekly SCM day meeting content. Publish weekly reports, assist with projects, and perform adhoc analyses as business need arises</li><li>
Support NCME Inventory Optimization and Aging Management; Monitor EOH across the subsidiary; initiate stock transfers, reduce shortages, and help prevent future aging inventory</li><li>
Collaborate with team and provide backup when necessary</li></ul><div></div><div>
Skills and Qualifications</div><div></div><ul><li>
Preferred degree in Supply Chain / Business Management / Operations Management or related field</li><li>
At least 5+ years of experience</li><li>
Strong Analytical, Data Management, and Computer Skills High proficiency in Microsoft Excel, Outlook, and Office Suite</li><li>
SAP experience helpful</li><li>
Excellent Communications &amp; Interpersonal skills (written, verbal)</li><li>
Must be comfortable communicating to and promoting consensus-building with different levels in the organization</li><li>
Excellent Attention to Detail</li><li>
Must be comfortable working in a multi-cultural business environment</li><li>
Must be available to consistently work overtime and have flexible weekends</li><li>
Ability to work either independently or in a team environment to achieve personal and team goals.</li></ul><div></div><div><br>
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.</div><div></div><ul><li>Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.</li></ul><div></div><div>
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process</div><div>
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.</div></div>

Job Id: fi4vwuipn5j2KZDaHoBzq/jbEu/HpXgkkMCKn+8AOPfvl7ntkeeMmjW6QtQ5Aq9q8/DUOGdMFJFrPlosH2AElQB4D1tytx74ZI3GI5Vxx4UKOhu9CwqppudC4vCSoXtAl8py4ZKXukLN/8tKl/TpYYxCD35Hk/BrsIaOJfoeMvckA2q3CLR9nogAi68q3aFvuMtSV3iG

SCM Senior Specialist

<div><div>Position Summary</div><div></div>
Why Join Us?<br>
Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, and become recognized as one of the top 10 global brands, managing more than 200 subsidiaries around the world. Samsung Gulf Electronics, established in 1996, serves as the regional hub for Samsung Electronics in the Middle East, headquartered in Dubai, UAE. Over the years, it has played a pivotal role in delivering innovative technologies across the GCC region, including smartphones, home appliances, displays, air-conditioning and enterprise solutions. At Samsung Gulf, we believe in empowering people to lead and drive progress. If you are ready to grow with a global leader, we want you on our team.<div></div><div>
Role and Responsibilities</div><div></div><div>
A Snapshot of Your Day</div><div>
We are seeking a talented Procurement Senior Specialist in our finance team who will be responsible to Implement and maintain a structured approach to current and prospective procurement management including management of a centralized vendor database, sourcing process, E-Procurement (BQMS, VERS), and set up of vendor performance evaluation.</div><div>
They will also manage an effective and efficient end-to-end procurement management process.</div><div></div><div>
Skills and Qualifications</div><div></div><div>
How You Will Make An Impact</div><ul><li>
Daily/Weekly/Monthly Procurement Operation &amp; Management</li><li>
Enhance operational excellence such as Procurement database implementation to develop analysis tools</li><li>
Procurement system regular training for internal customers and vendors</li><li>
Process guidance and communication with stakeholders</li><li>
Cheil Procurement process management</li><li>
Vendor qualification process management for new vendors and regular clearing/mapping for existing vendors</li><li>
Regular Procurement Internal Audit</li><li>
Regular reporting and business analysis</li></ul><div></div><div>
What You&rsquo;ll Need</div><ul><li>
Bachelor&rsquo;s Degree in Business management, CIPS certificate is preferred</li><li>
2 - 4 years of working experience in Procurement Management</li><li>
Ability to perform and work under different conditions and a team player</li><li>
Demonstrated ability to manage multiple projects</li><li>
Self-motivated and being able to work under minimum supervision</li><li>
Ability to work under time pressure</li><li>
Have good reporting and data analysis skills</li><li>
Ability to read, analyse, and interpret reports, data and studies.</li><li>
Ability to effectively present information to top management.</li><li>
Excel &amp; MS Office knowledge</li></ul><div></div><div>
Why You&rsquo;ll Love Working with Us</div><ul><li>
Competitive salary and performance-based incentive plan for all levels</li><li>
Flexible working hours schedule</li><li>
Visa, Top-Tier medical insurance plan and life insurance</li><li>
22 days of paid annual leave plus public holidays</li><li>
An additional day off for your birthday!</li><li>
Yearly air ticket allowance &amp; monthly parking allowance (if applicable)</li><li>
Free Employee Social Clubs (Paddle, Korean &amp; Arabic Language Clubs)</li><li>
Access to discounts on a wide range of Samsung products</li><li>
On-site Cafeteria with free coffee and fruits</li><li>
1 Volunteering Day per year</li><li>
Employee Referral Program - We want great talents like you!</li><li>
24/7 access to the Samsung Learning Platform</li><li>
A creative, collaborative, and inclusive company culture</li></ul></div><div></div>

Job Id: HygfRjDt9F6IROmA1pOv2Hni5VdNvhnFvoc+an34V4S4fkK+gQIowMtsuJYrRGjEMHk4KkJL5OjBQNOq6slBf+G1Bru0vS/LNlmJHd684/I/cCHlpXSrBTqfN/YDQo952EluoXe7g6/15hwylYUemVLK2HWcG2TukoOi7fxhoVBcBSQ6kI0pKQrptU12Rf9mnwIM/28bbMQf0mQm+WekUNf4S7k7aR0Y/AAqr7ypE97MnCkJuS1AD9v6Mfg=

Procurement Senior Specialist, Finance

<div><div>Position Summary</div><div></div>
Why Join Us?<br>
Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, and become recognized as one of the top 10 global brands, managing more than 200 subsidiaries around the world. At Samsung MENA Office, we believe in empowering people to lead and drive progress. If you are ready to grow with a global leader, we want you on our team.<br>
<br>
A Snapshot of Your Day:<br>
This role requires an agile, detail-oriented digital marketer to support the direction and execution of our strategic efforts to boost Samsung online sales growth through best-in-class performance marketing activities across MENA. The position requires an experienced candidate who is capable of efficiently analyze performance, plan and guide subsidiaries to efficiently utilize their budget to deliver high-ROI campaigns across mid and lower funnel. The Performance Marketing Manager will play a pivotal role in measuring performance across paid marketing and SEO channels, overseeing subsidiary governance and driving strategic initiatives within the regional headquarter. This position will focus on ensuring operational excellence, optimizing paid media performance and enhancing digital visibility through SEO strategies.<div></div><div>
Role and Responsibilities</div><div></div><div>
How You Will Make An Impact:</div><div>
Support Regional Strategy for Paid Media &amp; Performance Marketing:</div><ul><li>
Assist in developing and executing the regional strategy for paid media and performance marketing across D2C digital channels.</li></ul><div></div><div>
Strategic Guidance and Execution:</div><ul><li>
Support regional offices to develop their media plans, campaign activation and campaign performance analysis in alignment with global and regional directions.</li><li>
Provide strategic guidance to the agencies to achieve exceptional results and drive business objectives.</li></ul><div></div><div>
Campaign Development and Optimization:</div><ul><li>
Oversee the end-to-end development of campaigns across multiple channels, leveraging data-driven insights to optimize performance and maximize ROI with a strong focus on Paid Search optimization and Affiliate Marketing</li><li>
Conduct A/B testing to refine messaging, creative assets, and targeting strategies to improve conversion rates.</li></ul><div></div><div>
Subsidiary Governance:</div><ul><li>
Conduct weekly business reviews of media performance across subsidiaries to identify areas for optimization.</li><li>
Collaborate with subsidiary teams to implement best practices and ensure alignment with regional objectives.</li></ul><div></div><div>
SEO Strategy and Execution:</div><ul><li>
Act as a regional center of excellence for SEO managing regional SEO agencies to ensure regular optimizations and adherence to strategic goals.</li><li>
Lead and execute strategic natural search projects to enhance organic search visibility &amp; drive traffic.</li></ul><div></div><div>
Data Analysis and Insights:</div><ul><li>
Track and report on KPIs across the regional markets and by channels</li><li>
Produce and manage reporting of KPIs and present analysis and insights of media and e-commerce activities to key stakeholders</li><li>
Analyze campaign data and generate actionable insights to continuously optimize campaigns for better efficiency and effectiveness.</li><li>
Test and analyze ad creatives, targeting, and landing pages to improve performance and provide recommendations for improvement.</li></ul><div></div><div>
Stakeholder Communication:</div><ul><li>
Present campaign strategies, performance reports, and actionable insights to stakeholders on a regular basis.</li><li>
Provide regular performance updates with clear insights and improvement strategies to support decision-making.</li></ul><div></div><div>
Vendor and Agency Management:</div><ul><li>
Collaborate with external agencies and vendors to ensure high-quality and timely delivery of campaigns.</li><li>
Manage relationships with agencies and platforms across Meta Ads, Google Ads, and others to ensure efficient execution and maximum performance.</li></ul><div></div><div>
Cross-Functional Collaboration:</div><ul><li>
Work closely with tech teams to ensure seamless tracking and attribution across all campaigns.</li><li>
Collaborate with product, sales, and brand marketing teams to develop strategies for new product launches</li></ul><div></div><div>
Skills and Qualifications</div><div></div><div>
What You&rsquo;ll Need:</div><ul><li>
Bachelor Degree with 8 years of eCommerce/ Paid Media experience /6 years with Master degree</li><li>
Strong understanding of market dynamics and technology</li><li>
Expertise in managing paid media/ performance marketing campaigns across all major platforms including Affiliate Networks, Paid Search and SEO for a D2C eCommerce brand</li><li>
Advanced Excel skills for data analysis and reporting</li><li>
Decent knowledge of technology tools and platforms related to marketing and e-commerce.</li><li>
Familiarity with website analytics tools like Google Analytics, Hotjar, or similar platforms</li><li>
Minimum of 8 years of related work experience within a fast growing eCommerce environment</li><li>
Must possess interpersonal skills in order to build strong positive people relationships</li><li>
Comfortable in a collaborative environment; flexible and open to ideas from all areas and levels of the organization</li><li>
Ability to multitask efficiently, while being well organized and maintaining high attention to detail</li><li>
Excellent time management to work on tight deadlines and handle the pressure of timely requests</li><li>
Ability to operate comfortably and optimally in a fast-paced and highly dynamic environment</li><li>
Knowledge of e-commerce trends, competitive landscape and digital customer experience</li><li>
Strong analytical skills to be able to track and generate data based insights on a weekly basis</li><li>
Strong understanding of data reporting and digital advertising best practices</li><li>
Possess an innovative and solutions-oriented mindset</li><li>
Demonstrated ability to learn quickly, and manage change effectively</li></ul></div><div></div>

Job Id: olydivVgyjiMrFwPLQHqLnrPgQy1lPJxs4XKisCZ7ONqlo4XG+Lts2Ny9vSGW5KWN/U492f00ZpIihceLeP/DV34Xn7ZVGPpwLCJyN+IgbMhlXkj8jdZ/GuZ7zwv/djZfekmgZhMwcoL8+aCs2sBTYE9iP8/tYae34pcera2mEVpUvm6T7rrVoMejZLMkmvxBtNAgW/sLIQmJ2EjrKINJsDsYCC+xTe3o/AmBGXwUiHSO6/P

Manager- Performance Marketing

<div><div>Position Summary</div><div></div>
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We&rsquo;ve grown into one of THE most recognized global brands. We consider ourselves &ldquo;relentless pioneers&rdquo; that push boundaries and defy barriers. The company pushes beyond the limits of today&rsquo;s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA&rsquo;s ENERGY STAR&reg; Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.<br>
<br>
People | Excellence | Change | Integrity | Co-prosperity<br>
<br>
The Samsung Direct-to-Consumer eCommerce organization is seeking Manager of Category Management to lead the Laundry and Vacuum in Home Appliance Categories. This role will have P&amp;L responsibility, driving strategies, plans, and execution to deliver daily, weekly, quarterly, and annual targets. A successful candidate will be able to define plans to deliver financial targets, drive cross-functional execution, work with data and merchandising teams to create a streamlined consumer journey, work with marketing teams to track traffic and conversion on daily basis and provide direction on adjustments to manage to overall revenue goals, track competitor activities and changes and adjust plans accordingly, and prepare monthly presentations for senior leadership with data-driven learnings and action plans.<div></div><div>
Role and Responsibilities</div><div></div><ul><li>
Lead and manage the bottoms-up planning and forecasting based on individual category promotional and marketing plans.</li><li>
Collaborate with category management, performance marketing, product and finance teams for the Quarterly Commercial Deal (QCD) planning process and manage all program approvals from key internal stakeholders.</li><li>
Drive the growth of the Laundry and Vacuum categories, developing monthly and quarterly business plans, and managing day-to-day execution on-site.</li><li>
Work with Home Appliance teams to develop joint business plans with associated investment to reach sales targets.</li><li>
Analyze daily, weekly, and monthly performance to understand conversion and traffic drivers including conversion funnel, promotional lift, and marketing activities.</li><li>
Work closely with Channel Marketing to develop campaigns and improve content and messaging to customers to improve traffic and qualified lands.</li><li>
Analyze promotion performance by customer cohorts to understand drivers of performance and to create targeted offer strategies.</li><li>
Lead cross-functional initiatives to increase collaboration and investment from carriers to drive overall connected phone sales.</li><li>
Prepare executive presentations to share business strategies, plans, and deep dives into specific topics as needed / requested.</li><li>
Monitor model level profitability and identify optimizations to improve overall profit rate.</li><li>
Have a thorough understanding of the industry, seasonality and business trends/events, and continually monitor competitor/industry developments</li><li>
Conducting financial analysis to meet or exceed revenue and profitability targets.</li><li>
Create promo copy, aligning with legal, and drive execution on site and across marketing channels.</li><li>
Continuously monitor the customer experience journey and provide direction to supporting teams to optimize and maximize conversion.</li></ul><div></div><div>
Skills and Qualifications</div><div></div><ul><li>
Typically requires at least 6+ years of related experience and a Bachelor's degree</li><li>
Experience of working with Telecom, Technology, Consumer Electronics and/or Retail industry is strongly preferred</li><li>
Analytical and can use professional concepts and company objectives to resolve complex issues in creative and effective ways</li><li>
Works on complex issues where analyzing situations or data requires an in-depth evaluation of variables.</li><li>
Exercises judgement in selecting methods, techniques and evaluation criteria to obtain results.</li><li>
Determines methods and procedures on new assignments and coordinates other's tasks</li><li>
Experience with Financial analysis to build business cases and to create P&amp;L analysis</li><li>
Exceptional presentation skills with good Microsoft PowerPoint capabilities</li></ul><div></div><div><br>
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.</div><div></div><ul><li>Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.</li></ul><div></div><div>
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process</div><div>
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.</div></div>

Job Id: 27oVtgtacjF6EuzywLymjYrmtUu4wYWVBel+iYvquZhBvLFEHPY2OLvcKCmRngLV1rhCtO7OxdnFxUisIXNeJklqvkacouzIzrWj4uK/dBskYD2Zf0chWueZvfYIbykacuoSwp5ZZATfHuATK7Vcsr7GWKsWo7rM0CBchPO3iVDRAg9+KByrh1/IfA6SNg2ycZO8BLSUCqXWhCLeeE6pffUcVvyjGQ==

Manager of Category Management

<div><div>Position Summary</div><div></div>
Why Join Us?<br>
Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, and become recognized as one of the top 10 global brands, managing more than 200 subsidiaries around the world. At Samsung MENA Office, we believe in empowering people to lead and drive progress. If you are ready to grow with a global leader, we want you on our team.<br>
<br>
A Snapshot of Your Day:<br>
For this role we are looking for someone who is eager to learn and take on new challenges. You will be required to check emails to review requests from business partners or teams and manage adhoc requests from the HOD. You will be required to attend meetings with the HOD as well as Senior Lawyers while also independently managing your workload. The ideal candidate will have a &lsquo;can do&rsquo; attitude and will be able to learn and grow within a fast paced environment.<div></div><div>
Role and Responsibilities</div><div></div><div>
How You Will Make An Impact</div><ul><li>
Provide Legal admin support.</li><li>
Review terms and conditions related to Sales and promotions.</li><li>
Experience in Contract reviews, NDA&rsquo;s, Distribution agreements, marketing and service agreements</li><li>
Business Partnering for Marketing and E-store teams</li><li>
Data Privacy Advising &amp; Compliance Advising</li><li>
Support on projects including corporate and commercial</li><li>
Strong PowerPoint skills</li><li>
Support members of the legal function on a daily basis.</li><li>
Budgeting and excel sheet knowledge</li></ul><div></div><div>
Skills and Qualifications</div><div></div><div>
What You&rsquo;ll Need:</div><ul><li>
Law school training required or legal background, admission to bar is a plus</li><li>
5 years' of related experience either in-house or private practice or both.</li><li>
Experience as a legal assistant or junior lawyer would be helpful to understand legal admin requirements</li><li>
Experience reviewing legal documents and agreements and amending/drafting legal clauses</li><li>
Understanding of Data Privacy Laws (assessment may be conducted)</li><li>
Experience in negotiating agreements.</li><li>
Excellent English language skills</li><li>
Arabic and/or French fluency is a bonus</li><li>
Strong Microsoft skills, including PowerPoint</li><li>
Excellent problem solving skills with impeccable attention to detail</li><li>
Significant ad hoc project experience.</li><li>
Ethical, on-time, dedicated and committed (overall a good wok ethic)</li><li>
Ability to work under pressure and to manage different stakeholders</li><li>
Ability to adjust to new working environment and culture</li></ul></div><div></div>

Job Id: WCOgGLJ4XmGlw9HVXStnfo981dRdUJL+lFwvHHc35MuOwLDDIMmA/J2ju/Uc4ZueSrxQQMbvdqVaBUvyBKaDDX2N3o/REFxC8SspivVSDxihyMbc3vjwJsqhDbLSxkixFiPRddpMqb87VQlMxR5SaycGOT5N/PdpFFDq3m1LTyCBGRtPlBtDQpgFV8AjBMjJclSSfrEFm33m5g+EFdebJaDemw==

Legal Counsel

<div><div>Position Summary</div><div></div>
Why Join Us?<br>
Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, and become recognized as one of the top 10 global brands, managing more than 200 subsidiaries around the world. Samsung Gulf Electronics, established in 1996, serves as the regional hub for Samsung Electronics in the Middle East, headquartered in Dubai, UAE. Over the years, it has played a pivotal role in delivering innovative technologies across the GCC region, including smartphones, home appliances, displays, air-conditioning and enterprise solutions. At Samsung Gulf, we believe in empowering people to lead and drive progress. If you are ready to grow with a global leader, we want you on our team.<div></div><div>
Role and Responsibilities</div><div></div><div>
A Snapshot of Your Day</div><div>
We are seeking a talented Key Assistant Manager in our AC Team who will be responsible to develop new, and strengthen existing business relationships with all levels of management within the HVAC industry in the UAE market, as well as distributors&rsquo; management. They will be responsible for achieving the required sales revenue and market penetration/share in the assigned Market. They will be responsible for all activities related to product sales and marketing and report the same to the Head of Department. The successful applicant is responsible for developing and maintaining SAC relationships with major HVAC companies across the designated country/region and SAC Partners with clear objectives as set by management of achieving the company targets in quantity &amp; revenue across SAC products. He will also be responsible for in-country SAC business development, engaging with Developers, Government bodies, Contractors &amp; Consultants.</div><div></div><div>
Skills and Qualifications</div><div></div><div>
How You Will Make An Impact</div><ul><li>
Working in the Abu Dhabi &amp; Al Ain markets.</li><li>
Strong understanding of VRF, Ducted Split and RAC systems &ndash; Technical and Commercial aspects.</li><li>
Identify Customers&rsquo; needs and develop strategies and action plans to increase market share within the assigned territory.</li><li>
Create and sustain strategic relationships with existing &amp; potential HVAC Specialist firms.</li><li>
Ability to engage in Spec-in activity with Consultants and create pull-demand via key project stakeholders.</li><li>
Analyse consultant&rsquo;s requirements and promote company products, achieving and increasing all targeted revenue and profit goals.</li><li>
Target driven and able to forecast up to n+2 projects billing cycle.</li><li>
Selection of the most appropriate HVAC consultant &amp; contractor channels.</li><li>
Defining major consulting &amp; design companies as Samsung&rsquo;s customers and continuous communication and presentation to market Samsung products</li><li>
Building and maintaining networks through differentiated activities</li><li>
Maintaining customer relationships by regular visits/communication.</li><li>
Identify &amp; develop Business Opportunities (BO&rsquo;s) from early to closing stages</li><li>
Manage and lead Samsung SAC distributors in the assigned territory.</li></ul><div></div><div>
What You&rsquo;ll Need</div><ul><li>
Bachelor's degree in Mechanical Engineering, or a related field.</li><li>
5-8 years&rsquo; experience in the UAE market within the HVAC industry, handling HVAC sales is mandatory.</li><li>
Arabic speaking is an advantage</li><li>
Ability to perform and work under different conditions and a team player.</li><li>
Good networking with the local industry.</li><li>
Strong accounts management skills.</li><li>
Demonstrated ability to manage multiple projects.</li><li>
Ability to work under minimal supervision.</li></ul><div></div><div>
Why You&rsquo;ll Love Working with Us</div><ul><li>
Competitive salary and performance-based incentive plan for all levels</li><li>
Flexible working hours schedule</li><li>
Visa, Top-Tier medical insurance plan and life insurance</li><li>
22 days of paid annual leave plus public holidays</li><li>
An additional day off for your birthday!</li><li>
Yearly air ticket allowance &amp; monthly parking allowance (if applicable)</li><li>
Free Employee Social Clubs (Paddle, Korean &amp; Arabic Language Clubs)</li><li>
Access to discounts on a wide range of Samsung products</li><li>
On-site Cafeteria with free coffee and fruits</li><li>
1 Volunteering Day per year</li><li>
Employee Referral Program - We want great talents like you!</li><li>
24/7 access to the Samsung Learning Platform</li><li>
A creative, collaborative, and inclusive company culture</li></ul></div><div></div>

Job Id: av3x+u7rZQ+z4FbjPxOLZIWwNDbDKjhJ7lbcNuqWF1MDdRikFW3Gq+pH1Aj+7+3pizXK5CpRgeJKHthhffTY9yDdl8YAHqOF42HJwggkFACSg99xK2IjtpZkxhEuyzP+Kfg0GooCZpRajkaHuquaaoWAIKza0OKvZ8t8JPD4V31L9zmVeUY5ceqoEncbFPWbXiBNs4hNaXPfEkqv/71F6KIv8DMqn8cNT1PZsALI2JHMesYNXeWyOFTP2L5MUmO0Fc+wjw==

Key Account Assistant Manager, AC Sales (HVAC)

<div><div>Position Summary</div><div></div>
Why Join Us?<br>
Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, and become recognized as one of the top 10 global brands, managing more than 200 subsidiaries around the world. Samsung Gulf Electronics, established in 1996, serves as the regional hub for Samsung Electronics in the Middle East, headquartered in Dubai, UAE. Over the years, it has played a pivotal role in delivering innovative technologies across the GCC region, including smartphones, home appliances, displays, air-conditioning and enterprise solutions. At Samsung Gulf, we believe in empowering people to lead and drive progress. If you are ready to grow with a global leader, we want you on our team.<div></div><div>
Role and Responsibilities</div><div></div><div>
A Snapshot of Your Day</div><div>
We are seeking a talented Head of Product Management in Home Appliances who will be responsible for the end-to-end management of the product life cycle for the home appliances portfolio. This includes developing, monitoring, and expanding the business in the market as well as supporting the Head department in various aspects of Product Management. The Senior Product Manager creates and executes product marketing plans for the business, including go-to-market schedules, demand generation campaigns, and launch materials. They are accountable for the achievement of product KPIs such as revenue, margin, profitability, and market share.</div><div></div><div>
Skills and Qualifications</div><div></div><div>
How You Will Make An Impact</div><ul><li>
P&amp;L responsibility for assigned product category.</li><li>
Manage the month-over-month promotions and discounts for assigned products to drive sales and market share objectives, and to ensure that market forecasts are achieved. Assesses the impact of missed forecast on inventory and manufacturing, and takes corrective actions.</li><li>
Formulate and direct the go-to-market strategy in conjunction with cross-functional partners in Demand Generation and Sales.</li><li>
Overall product strategy and management of the product life cycle.</li><li>
Lead new product innovation roadmaps in partnership with global HQ.</li><li>
Product introductions and model launches in conjunction with the Sales team, Demand Generation team and other cross-functional partners.</li><li>
Category expert in terms of industry and technology trends, and competitive benchmarking.</li><li>
Monitors forecast-to-actuals and works with sales, supply chain, and customer stakeholders to optimise inventory levels.</li><li>
Develop customer-specific strategies, programs and pricing. Ongoing customer engagement and presentations.</li><li>
Works with the Training team to create training material for sales associates.</li><li>
Lead &amp; develop a team of product specialists &amp; managers while ensuring to foster a collaborative team environment</li><li>
Ensure optimal ROIs for marketing activities.</li></ul><div></div><div>
What You&rsquo;ll Need</div><ul><li>
Must hold a minimum of a Bachelor&rsquo;s Degree in a related field. MBA is a plus</li><li>
12-13 years of experience in a Product Management role, preferably in home appliances or consumer electronics sector</li><li>
Understanding of the Consumer Electronics market dynamics and technology</li><li>
Strong interpersonal and communication skills</li><li>
Ability to effectively present information to top management, public group and or client</li><li>
Computer literate and advanced user of MS Office applications (Word, Excel, PowerPoint, Outlook)</li><li>
Demonstrates a high level of multitasking efficiency &amp; priority setting</li><li>
Ability to read, analyse and interpret data studies</li><li>
Ability to respond to common inquiries or complaints from customers, distributors</li><li>
Excellent communication skills and the ability to clearly articulate marketing initiatives</li><li>
Ability to work under minimal supervision</li><li>
Initiative and ability to work in a multi-cultural environment</li></ul><div></div><div>
Why You&rsquo;ll Love Working with Us</div><ul><li>
Competitive salary and performance-based incentive plan for all levels</li><li>
Flexible working hours schedule</li><li>
Visa, Top-Tier medical insurance plan and life insurance</li><li>
22 days of paid annual leave plus public holidays</li><li>
An additional day off for your birthday!</li><li>
Yearly air ticket allowance &amp; monthly parking allowance (if applicable)</li><li>
Free Employee Social Clubs (Paddle, Korean &amp; Arabic Language Clubs)</li><li>
Access to discounts on a wide range of Samsung products</li><li>
On-site Cafeteria with free coffee and fruits</li><li>
1 Volunteering Day per year</li><li>
Employee Referral Program - We want great talents like you!</li><li>
24/7 access to the Samsung Learning Platform</li><li>
A creative, collaborative, and inclusive company culture</li></ul></div><div></div>

Job Id: DDwFdy8my9mhNmPaq1erFQnhh89XMXJxLl6/Sl2ofKjFMMwxblAvT+qmZBbmcckykZLx3Fw+le62MZMguPQT4e+azKzXSUV88McstWUpXQICTBt+etWoPFB5m8LTxUPYFJEdO/EAQovIpnmhkSY9tF8edyI4nETI+ezD2r5mNfEVb7jE2PAlClSO/W4UhWicKEraC4oiIP3RDGMVL9PvC9p1pm7fwjw1lE1+U6mTKHRjK+GnxP0FaJ/0+uKww6I=

Head of Product Management, Home Appliances

<div><div>Position Summary</div><div></div>
Why Join Us?<br>
<br>
Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, and become recognized as one of the top 10 global brands, managing more than 200 subsidiaries around the world. Samsung Gulf Electronics, established in 1996, serves as the regional hub for Samsung Electronics in the Middle East, headquartered in Dubai, UAE. Over the years, it has played a pivotal role in delivering innovative technologies across the GCC region, including smartphones, home appliances, displays, air-conditioning and enterprise solutions. At Samsung Gulf, we believe in empowering people to lead and drive progress. If you are ready to grow with a global leader, we want you on our team.<div></div><div>
Role and Responsibilities</div><div></div><div>
A Snapshot of Your Day</div><div>
We are seeking a talented GCC IR Sales Assistant Manager who will be responsible for developing and managing the Smartphone, Tablet &amp; APS segments in the GCC IR (Independent Retail) channel. They are responsible for supporting the local GCC Key Account Managers (KAMs) in the planning and execution of trade marketing and KPI management and reporting to internal stakeholders, which will lead to sales target achievement, M/S improvement and PSI optimization.</div><div></div><div>
Skills and Qualifications</div><div></div><div>
How You Will Make An Impact</div><ul><li>
Plan and execute strategies to deliver targets for Market share, Turnover and Profitability with IR channel partners.</li><li>
Develop and sustain sales strategies with an objective of Maximizing Sell-Out and enhancing Brand Equity.</li><li>
Liaise with the local GCC KAMs on a daily basis to ensure direct communication on all key aspects of the business, which includes Sell-In management, Sell-out management and Promotion planning.</li><li>
Forecast management - Ensure weekly Sell-In, Sell-Out planning, forecasting, and replenish cycle is properly managed in alignment with the corporate strategy and Product planning.</li><li>
Conduct market trend analysis and work closely with the local GCC KAMs to develop plans to expand business.</li><li>
Reports and Presentations - Ability to deliver high-quality reports and presentations to management on business trends, internal reports, etc.</li></ul><div></div><div>
What You&rsquo;ll Need</div><ul><li>
5-8 years of extensive experience in Sales Management in reputed Consumer Electronic brands preferably with Mobile products knowledge</li><li>
Postgraduate degree in business management is an advantage.</li><li>
Ability to perform and work under different conditions and as a team player.</li><li>
Understand IR Mobile market dynamics and derive quick solutions.</li><li>
Good networking within the local industry.</li><li>
Extensive sales thinking and pro-activeness.</li><li>
Demonstrated ability to manage multiple projects.</li><li>
Self-starter being able to work under minimum supervision.</li><li>
Ability to travel to GCC countries (except KSA) is a must.</li><li>
Ability to read, analyse, and interpret sales/financial reports, data and studies.</li><li>
Ability to respond to common inquiries or complaints from customers, distributors, or members of the business community.</li><li>
Ability to effectively present information to top management, public groups and/or clients.</li><li>
Market knowledge in either Qatar, UAE, Oman, Bahrain or Kuwait</li><li>
Computer literate and advanced user of MS office applications (Word, Excel and PowerPoint)</li><li>
Strong knowledge in Sell-in, Sell-thru, Sell-out</li><li>
Strong stakeholders management skills</li></ul><div></div><div>
Why You&rsquo;ll Love Working with Us</div><ul><li>
Competitive salary and performance-based incentive plan for all levels</li><li>
Flexible working hours schedule</li><li>
Visa, Top-Tier medical insurance plan and life insurance</li><li>
22 days of paid annual leave plus public holidays</li><li>
An additional day off for your birthday!</li><li>
Yearly air ticket allowance &amp; monthly parking allowance (if applicable)</li><li>
Free Employee Social Clubs (Paddle, Korean &amp; Arabic Language Clubs)</li><li>
Access to discounts on a wide range of Samsung products</li><li>
On-site Cafeteria with free coffee and fruits</li><li>
1 Volunteering Day per year</li><li>
Employee Referral Program - We want great talents like you!</li><li>
24/7 access to Samsung Learning Platform</li><li>
A creative, collaborative, and inclusive company culture</li></ul></div><div></div>

Job Id: j1R/Zl+c6XKDCpuQOOUsvBLDpI641TxDksT8sV+7Pisi8ZuZ53lCWoxaDQUmeFH3qY/jc85mPEcWa8lb0kkhFzGNgAWU3134ffxxpq1LAs3XkGYnJL9xtXLABnxgWSEHjHhwTmT4SOc7oa3dAYH1Tre4uW3zGNAzySBAXX8Ahg2e8Z1KVZTFKwMTEj1r6tPudUrK2fbS6Jv/V9s3L7PLWH7AcOsutf53

GCC IR Sales Assistant Manager (Qatar)

<div><div>Position Summary</div><div></div>
Samsung Electronics Home Appliances is seeking a qualified Electrical Engineer (1st/2nd shift rotation). This position is responsible for maintaining the production machinery equipment and operating press-stamping tools.<div></div><div>
Role and Responsibilities</div><div></div><ul><li><div>
Maintain machinery equipment in good working order.</div></li><li><div>
Support FE leaders to develop quality management plans of production facilities in order to produce high quality products.</div></li><li><div>
Generate reports to record equipment downtime, maintenance repair, and preventive maintenance on a regular basis to comply with regulations and internal policies.</div></li><li><div>
Repair and develop preventive maintenance programs through monitoring system.</div></li><li><div>
Inspect existing facilities and prepare reports on the condition, deficiencies observed, designs necessary for repairs and estimated cost of repairs.</div></li><li><div>
Perform EHS chemical training to new hires and ensure compliance by conducting yearly refresher trainings for team.</div></li><li><div>
All other duties as assigned.</div></li></ul><div>
#LI-ONSITE</div><div></div><div>
Skills and Qualifications</div><div></div><ul><li><div>
Must be able to work on second shift.</div></li><li><div>
Bi-lingual Korean-English (preferred).</div></li><li><div>
Education:</div><ul><li><div>
Minimum High School Diploma/GED required with a technical emphasis in engineering or other related field is required.</div></li><li><div>
Bachelor's degree in Electrical Engineering preferred.</div></li></ul></li><li><div>
Experience:</div><ul><li><div>
10 years of machine maintenance experience in a manufacturing work environment with a High School Diploma/GED is required; OR</div></li><li><div>
5-6 years of machine maintenance experience with a Technical College Degree is preferred; OR</div></li><li><div>
2-3 years of relevant work experience with a Bachelor's degree in Electrical Engineering or other related field is preferred.</div></li><li><div>
Experience in operating robot programs and Troubleshooting (ABB Robot, Yukawa Robot, KUKA Robot) is preferred.</div></li></ul></li><li><div>
Knowledge:</div><ul><li><div>
PLC, Touch Program and Troubleshooting (Mitsubishi PLC, Siemens PLC, Allen-Bradley etc.) required.</div></li><li><div>
Understanding of production equipment and operation, and safety requirements related to the facilities and production equipment.</div></li><li><div>
Understanding of Electric Control: Understanding of system improvement, system movement sequence, and electric parts.</div></li><li><div>
Understanding of Hydraulic systems and relevant safety regulations.</div></li></ul></li><li><div>
Skills:</div><ul><li><div>
Bi-lingual Korean-English (preferred)</div></li><li><div>
Communication (High proficiency and linguistic command in English (speaking and writing))</div></li><li><div>
Proficient Microsoft office</div></li><li><div>
Project Management</div></li><li><div>
Problem Solving</div></li><li><div>
Collaboration</div></li><li><div>
Attention to detail</div></li></ul></li><li><div>
Domestic role. Some direct interaction with Korean HQ or region.</div></li></ul><div></div><ul><li><br>
Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.</li></ul></div>

Job Id: 1oiB4w1hv5Btobl7oFnkV49upCiCu2c4Z3ruCvemFj992LaWwGOA74JCW1iO9GTZdqgw3LnsdOFJhH8h5YxA0dMpwZMFoo1AtbesSAvF5Nr4Cf2qaleo1io4SHXEr1pQtGvr4MmMfu7tA7gyXIRDTJiN4zXwnjJrg2GrQ1CJDOtQu2a4Imbz78vpgb1z/LtuujNt/1SE5XGNw89vDaoOoqyL

FE (Facility Engineering) Engineer

<div><div>Position Summary</div><div></div>
We are looking for a dynamic and detail-oriented Service Operation Executive for our Consumer Electronics (CE) Service division. The ideal candidate will be responsible for end-to-end coordination with service partners, ensuring timely closure of service requests, and generating high-quality performance reports. This role demands strong analytical skills, hands-on experience in Excel automation, and data visualization using Tableau and PowerPoint.<div></div><div>
Role and Responsibilities</div><div></div><ul><li>
Coordinate with multiple service partners to ensure timely execution and closure of all service requests.</li><li>
Daily tracking and follow-up with field teams/technicians/partners to meet SLA timelines.</li><li>
Maintain and update the service operations tracker with accuracy.</li><li>
Develop and automate daily, weekly, and monthly reports using advanced Excel functions (Pivot Tables, Power Query, Macros, etc.).</li><li>
Design and maintain dashboards in Tableau for real-time monitoring of KPIs and performance metrics.</li><li>
Analyze large datasets to identify trends, gaps, and actionable insights to improve service efficiency.</li><li>
Prepare structured and visually impactful PowerPoint presentations for leadership reporting.</li><li>
Maintain detailed documentation of service KPIs, issue trends, and partner performance.</li><li>
Collaborate with internal departments such as logistics, call centers, and technical support for seamless service flow.</li><li>
Support in driving initiatives for service quality improvement and process optimization.</li></ul><div></div><div>
Skills and Qualifications</div><div></div><ul><li>
Graduate in any stream; preference will be given to candidates with technical or data-related background.</li><li>
2+ years of experience in service operations, preferably in the consumer electronics or appliance industry.</li><li>
Proficient in MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, Macros, Data Validation, VBA Script, Power Query).</li><li>
Strong knowledge of Tableau dashboard creation and maintenance.</li><li>
Experience in preparing PowerPoint presentations based on big data and service reports.</li><li>
Familiarity with data handling, cleaning, and analysis techniques.</li><li>
Excellent communication and coordination skills.</li><li>
Ability to work under pressure and meet tight deadlines.</li><li>
Strong problem-solving mindset and attention to detail.</li><li>
Experience with service CRM systems (e.g., Salesforce, SAP, Service max, etc.)</li><li>
Knowledge of SQL or Python for data extraction and processing.</li><li>
Understanding of field service operations and service partner management.</li></ul></div><div></div>

Job Id: 5OTmNtKHydPHo91YJPC1BhMJfjDuivA8abrI1Cxpeq2HVoDw+rQYSy63YYBgFhYxJa5Da6lb2wbKmBC0KgiPdFQ7FSjyidsMWUoeZSZFWuNjNnPWbznQqKILUtA1NcMtRGPy+cnHql5Yy52+zuZNVMLvwdfWp6rJmHpxSDh0VAILOyzYVwq+3iQ8VLmLMpq38uHTC0J4HyqQZsP9VKI=

CE Service Operation Executive

<div><div>Position Summary</div><div></div>
Why Join Us?<br>
Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, and become recognized as one of the top 10 global brands, managing more than 200 subsidiaries around the world. Samsung Gulf Electronics, established in 1996, serves as the regional hub for Samsung Electronics in the Middle East, headquartered in Dubai, UAE. Over the years, it has played a pivotal role in delivering innovative technologies across the GCC region, including smartphones, home appliances, displays, air-conditioning and enterprise solutions. At Samsung Gulf, we believe in empowering people to lead and drive progress. If you are ready to grow with a global leader, we want you on our team.<div></div><div>
Role and Responsibilities</div><div></div><div>
A Snapshot of Your Day</div><div>
We are seeking a talented Call Center Assistant Manager in our Customer Support Team who will be responsible for managing the Call Center Network Infra Structure to deliver seamless connectivity to customers. They will be overseeing the procurement, maintenance, and lifecycle management of Network infrastructure (SW &amp; HW) within the contact center and will be defining Key KPIs &amp; SLAs for network, hardware &amp; related systems based on availability (Uptime/ Downtime). The assistant manager will be responsible for ensuring all Network systems are operational, secure, and aligned with organisational needs, while optimising costs and improving efficiency. They will also provide training and share &ldquo;know-how&rdquo; to relevant support teams on Call center hardware, as well as managing key aspects of hardware related to periodic maintenance, contracts with external vendors. They will add value to customers&rsquo; experience through driving internal improvements on overall Call center systems.</div><div></div><div>
Skills and Qualifications</div><div></div><div>
How You Will Make An Impact</div><ul><li>
Network &amp; Hardware Understanding, Procurement and Inventory Management:<ul><li>
Identify and procure network solutions (SW &amp; HW) that meet the contact center's operational requirements.</li><li>
Manage inventory levels to ensure availability of critical hardware components.</li><li>
Negotiate contracts with vendors and suppliers to secure favourable terms and pricing.</li></ul></li></ul><div></div><ul><li>
Lifecycle Management:<ul><li>
Oversee the deployment, maintenance, and life cycle of network assets.</li><li>
Develop and implement network upgrade plans to keep systems current and efficient.</li><li>
Ensure compliance with company policies and industry standards for hardware usage.</li></ul></li></ul><div><br>
</div><ul><li>Performance Monitoring and Optimisation:<ul><li>
Monitor network performance metrics to identify potential issues and optimise system efficiency.</li><li>
Collaborate with relevant teams to troubleshoot and resolve network-related problems.</li><li>
Conduct regular audits to assess the health and security of hardware infrastructure.</li></ul></li></ul><div><br>
</div><ul><li>Budget Management:<ul><li>
Prepare and manage the network budget, ensuring cost-effective solutions without compromising quality.</li><li>
Analyse cost-benefit scenarios for network investments and upgrades.</li></ul></li></ul><div><br>
</div><ul><li>Vendor Management:<ul><li>
Build and maintain strong relationships with network vendors and suppliers.</li><li>
Evaluate vendor performance and ensure adherence to service level agreements (SLAs).</li></ul></li></ul><div><br>
</div><ul><li>Compliance and Security:<ul><li>
Ensure all network systems comply with data protection regulations and security standards.</li><li>
Implement best practices for data security and disaster recovery planning.</li></ul></li></ul><div></div><div>
What You&rsquo;ll Need</div><ul><li>
Bachelor's degree in Electronics, Information Technology, Computer Science, or a related field.</li><li>
5-7 years of experience in Network &amp; hardware management or IT operations of a Call Center</li><li>
Strong understanding of contact center technologies and hardware infrastructure &ndash; Call Clouds, Agent UI Software, MPLS, VOIPs, Call Related Hardware, SIP Trunks, Gateways, Firewalls, Voice Related Codecs</li><li>
Proven experience in vendor management and contract negotiation.</li><li>
Excellent leadership, communication, and problem-solving skills.</li><li>
Familiarity with project management methodologies.</li></ul><div></div><div>
Why You&rsquo;ll Love Working with Us</div><ul><li>
Competitive salary and performance-based incentive plan for all levels</li><li>
Flexible working hours schedule</li><li>
Visa, Top-Tier medical insurance plan and life insurance</li><li>
22 days of paid annual leave plus public holidays</li><li>
An additional day off for your birthday!</li><li>
Yearly air ticket allowance &amp; monthly parking allowance (if applicable)</li><li>
Free Employee Social Clubs (Paddle, Korean &amp; Arabic Language Clubs)</li><li>
Access to discounts on a wide range of Samsung products</li><li>
On-site Cafeteria with free coffee and fruits</li><li>
1 Volunteering Day per year</li><li>
Employee Referral Program - We want great talents like you!</li><li>
24/7 access to the Samsung Learning Platform</li><li>
A creative, collaborative, and inclusive company culture</li></ul></div><div></div>

Job Id: 0w2HqRb8OVvvFRl+gZtD+iGjeLGvB9a00HWg3zzn1EQ+jQICEFk6rAF2DsmbdvCKsMYBmYgHRMxVFQwIpgGgyLWnmxWAKl3FuIc1ZojKPiO6Z8e3eqcz/S6WyF05YkBYoTg2QhU8JRaETKGdH/+cUEQj7KdrFTzEUN/tUSSH+6r+8Kxy//Wh4zqMLVdPm2ijauxodvT1TI6E3Z0U6IjCHQkpBa8hsHveVfTUDApKIMy27OtsJGHHV4CaTp39ZhYDAsg7RZbf2sW6HPjQo81R

Assistant Manager, Call Center Network (Customer Service)

Join Samsung Electronics and explore 12 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.