The Role

We are seeking a detail-oriented and proactive individual to support our marketing operations. This role involves performing a range of administrative and clerical tasks, acting as a key liaison for retail tenants, and assisting in leasing activities with local brands. The ideal candidate will possess strong communication skills, organizational abilities, and a collaborative mindset.

Key Responsibilities

Client Relationship Management and Communication

• Share tenant and third-party proposals and creatives across assigned tasks
• Provide recommendations on creative elements to support faster decision-making

Agency Management

• Prepare briefs for agency-led campaigns and related tasks
• Follow up with the agency to monitor timelines and deliverables in line with RFP requirements
• Review Arabic copy for accuracy and quality

Tenant Relationship Management

• Promote available marketing channels to tenants (e.g., LED screens, social media, mobile app)
• Support tenants in securing approvals for internal events
• Assist in organizing the annual tenant meeting

Third-Party Supplier Coordination

• Oversee timelines and deliverables from external suppliers
• Conduct quality control checks to ensure production and printed materials meet standards

Event & Activation Coordination

• Manage competition logistics, including registration, permit validation, draws, and prize distribution
• Coordinate involvement of third parties and tenants in events

Financial & Administrative Tasks

• Prepare and issue RFAs and LPOs
• Collect and submit invoices to the Finance department

Contracts and Agreements

• Draft and prepare NDA, marketing, display, and event-hosting agreements, ensuring all required checklists and documents (e.g., CRs, CPRs) are attached

Work Permits

• Obtain client approvals for work permits including photography, marketing events, and general permits
• Approve permits via email and mobile app as needed

Reporting

• Collect input from all stakeholders within the Marketing department
• Compile and prepare comprehensive monthly marketing reports

Storage and Inventory

• Maintain organized onsite storage and proper record keeping
• Oversee storage of IPADs, stamps, legal contracts, and supplier agreements
• Ensure upkeep of the marketing store and promotional equipment

App Management

• Update marketing-related tenant content on the app (e.g., latest news, ongoing campaigns)
• Coordinate with the support team to resolve app-related queries and implement updates

Ad Hoc Support

Carry out additional tasks as delegated by the Line Manager

Skills, Knowledge and Experience

Key Competencies:

• Exceptionally organized and methodical, with strong attention to detail
• Proactive and creative thinker with a problem-solving mindset
• Confident and outgoing, with excellent written and verbal communication skills
• Strong interpersonal skills, with the ability to build and maintain positive relationships with tenants, clients, and internal teams
• Skilled at managing multiple priorities in a fast-paced environment, while maintaining accuracy and efficiency

Qualifications & Experience:

• Minimum of three years’ experience in a similar role
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint, with experience in producing reports and presentations
• Demonstrated flexibility and adaptability to manage diverse responsibilities and work extended hours when required
• Fluent in both English and Arabic (spoken and written), with the ability to communicate effectively across both languages