Job Title: Call Center Team Leader – Hindi Speaker

Location: Dubai
Job Type: Full-Time

Join Our Growing Team as a Call Center Team Leader (Hindi Speaker)!

Are you a natural leader with a passion for delivering top-notch customer service? We are looking for an experienced and motivated Call Center Team Leader who is fluent in Hindi to oversee a dynamic team of customer service representatives. If you thrive in a fast-paced environment and are eager to grow your leadership career, this could be the perfect opportunity for you!

What You’ll Do:

• Lead and inspire: Manage and mentor a team of call center agents to meet and exceed performance targets.
• Monitor and improve: Track KPIs such as customer satisfaction, first-call resolution, and response time.
• Coach and develop: Provide hands-on training, support, and regular feedback to team members.
• Resolve escalations: Handle complex or escalated customer issues with professionalism and empathy.
• Ensure quality: Oversee call quality and compliance with internal standards and procedures.
• Analyze and report: Prepare and present regular performance reports to the Call Center Manager.
• Drive efficiency: Recommend process improvements for better performance and customer experience.
• Manage schedules: Oversee team shifts and attendance to ensure smooth operations.
• Foster a culture of excellence: Create a positive and productive work environment for your team.

What We’re Looking For:

• Fluency in Hindi (spoken and written) is mandatory.
• At least 3 years of experience in a call center, with 1+ year in a supervisory role.
• Proven ability to lead, motivate, and manage teams.
• Strong communication skills in both Hindi and English.
• Problem-solving mindset with strong analytical skills.
• Ability to handle pressure, multitask, and meet deadlines.
• Proficiency with call center systems and tools (CRM, MS Office, etc.).
• A customer-first attitude and a passion for continuous improvement.

What We Offer:

• Competitive salary package
• Health insurance coverage
• Attractive performance-based bonuses
• Clear career advancement and professional development opportunities
• A collaborative and supportive work environment

Take the next step in your career and become a part of a company that values leadership, innovation, and customer excellence.

Apply Now!

Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month