Urwah Admin

QUICK PLUS FOR CORPORATE SERVICES PROVIDERS EST.

We are looking for a Quality Assurance Assistant to lead our Quality team and drive continuous improvement in customer experience.Job Description for Quality Assurance AssistantThe Assistant Manager &ndash; Quality Assurance is responsible for managing and improving the quality assurance function within the organisation. This includes overseeing QA staff, monitoring team performance, ensuring adherence to service standards, and contributing to customer satisfaction through process enhancements. The role requires strong leadership, analytical, and communication skills to drive quality initiatives and partner with training and operations for continuous improvement.Key Responsibilities:Team Leadership &amp; Supervision:Supervise QA Analysts and Executives, ensuring effective call evaluations, coaching, and feedback delivery.Call Quality Monitoring &amp; Evaluation:Oversee evaluation of live/recorded calls, ensuring scoring is fair, consistent, and in alignment with the organization&rsquo;s quality framework.Quality Calibration &amp; Standardization:Lead regular calibration sessions with QA, Operations, and Training teams to ensure alignment in scoring and expectations.Performance Reporting &amp; Analysis:Develop and review QA reports, dashboards, and KPIs to assess agent and campaign performance trends.Process &amp; Compliance Oversight:Ensure agents are adhering to company scripts, compliance regulations, and customer service standards.Training &amp; Development Support:Identify training gaps from QA findings and work closely with the Training Team to enhance onboarding and refreshers.Customer Experience Improvement:Analyze customer feedback and QA scores to recommend and implement strategies for improving the overall customer journey.Documentation &amp; SOP Maintenance:Update QA evaluation forms, scorecards, SOPs, and audit checklists in collaboration with the Quality Manager.Department Communication:Collaborate with Operations Managers, Team Leaders, and Trainers to resolve quality issues and align on improvement plans.Qualifications &amp; Skills:<ul><li>3&ndash;5 years of experience in Quality Assurance in the call center industry, with at least 1 year in a supervisory or assistant role.</li><li>Strong leadership and people management skills.</li><li>Proficient in QA tools, CRM systems, and MS Office (especially Excel and PowerPoint).</li><li>Excellent analytical and problem-solving abilities.</li><li>Strong verbal and written communication skills.</li><li>High attention to detail with a process-oriented mindset.</li></ul>Job Type: Full-timePay: AED4,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Have you previously worked in a Call Center or Customer Service?</li></ul>Experience:<ul><li>Quality Assurance: 1 year (Required)</li></ul>

Quality Assurance Assistant

Quick Plus Group is seeking an experienced Digital Growth Specialist to lead our SEO, AEO (Answer Engine Optimization), and GEO (Generative AI Optimization) strategies across all company websites. This role requires strong expertise in traditional SEO as well as adaptability to emerging AI-powered search platforms (Google SGE, ChatGPT, Perplexity, Gemini, and voice assistants).Key Responsibilities:<ul><li>Develop and execute SEO + AEO + GEO strategies to improve visibility and lead generation.</li><li>Optimize content for traditional search engines and AI-driven platforms.</li><li>Implement structured data and schema markup (FAQ, HowTo, LocalBusiness, Reviews).</li><li>Create FAQ-driven, AI-friendly content (guides, comparisons, short answers).</li><li>Enhance local SEO for UAE typing centres and Amer services (Google Maps, voice search).</li><li>Audit backlinks, remove toxic links, and build high-quality local/regional backlinks.</li><li>Monitor and analyze performance using SEMrush, GA4, GSC, and AI analytics tools.</li><li>Stay up to date on Google SGE and AI search algorithms.</li><li>Collaborate with content, marketing, and design teams on unified growth initiatives.</li></ul>Requirements:<ul><li>3&ndash;5 years of proven experience in SEO and digital growth.</li><li>Strong knowledge of AEO and Generative AI optimization (GEO/AIO).</li><li>Technical SEO expertise, including schema markup.</li><li>Solid understanding of UAE market and local SEO dynamics.</li><li>Proficiency in SEMrush, Ahrefs, GA4, GSC.</li><li>Ability to create AI-optimized content.</li><li>Analytical, adaptable, and results-driven mindset.</li><li>Prior UAE/GCC experience in business setup, immigration, or typing services is a plus.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Have you worked with Answer Engine Optimization (AEO) or Generative AI Optimization (GEO/AIO)? If yes, give an example.</li><li>Have you done local SEO campaigns for UAE or GCC markets? Please share an example.</li></ul>Experience:<ul><li> SEO + AEO + GEO : 3 years (Required)</li></ul>

Digital Growth Specialist (SEO + AEO + GEO)

Join QUICK PLUS FOR CORPORATE SERVICES PROVIDERS EST. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

QUICK PLUS FOR CORPORATE SERVICES PROVIDERS EST.

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Quality Assurance Assistant

Digital Growth Specialist (SEO + AEO + GEO)