The MICE Manager is responsible achieving the Catering & Events Budget in the Hotel by overseeing the daily Sales efforts for the Catering & Events Department. You will also be responsible for maintaining the high standard of communication flow within the Hotel on all Events booked by your Department.

Main tasks

• Monitor the Catering & Events Production of the Hotel by weekly, monthly and yearly Reports to be submitted to the Director of Sales & Marketing.
• Establish and maintain an active relationship with our main bookers to increase customer satisfaction.
• Determine Catering & Events Selling Strategies and Promotions in conjunction with the Marketing, Sales and Marketing Team, ensure all Team Members of the Catering & Events Department as well as the concerned Departments are aware of them.
• Ensure that the overall maintenance of all meeting rooms and related equipment is checked continuously in order to maintain the high standards of performance and Guest satisfaction.
• Ensure the communication and information flow is maintained on a daily basis by distributing Banquet Event Orders to all Departments as well as by daily briefings for your Team, Food & Beverage Operations and Kitchen Department.
• Prepare the Annual Budget for Catering & Events Department by evaluating market situation, past data and future outlook.
• Ensure the you and your Team is actively asking for Guest feedback during and after the event.
• Maintain detailed product knowledge of the property you work in, as well as a general product knowledge of all major Hotels and direct competitors in your city including competition checks and conduct quarterly checks
• Ensure that all incoming requests are handled jointly with the concerned Sales Person and as per the Wyndham Standards including an active follow up on sent offers.
• Supervision and communication with Banquet Operations during events and assuring guest satisfaction throughout the function.
  
  

Leadership

• Maintains a business environment based on the Code of Conduct and Company Mission.
• Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
• Responsible for People leadership of direct reports (recruitment and selection, performance management (Appraisal/PDP), associate development and motivation, counselling / disciplinary issues.
• Conduct regular coaching sessions/1:1s with direct reports.
  
  

Communication

• To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
• Conducted documented 121’s with all direct reports.
• Share all relevant information with DOSM.
• Ideally 4+ years as a Director/Manager of Conference and Events in a branded hotel
• Strong leadership qualities, including influencing skills and people development.
• Expresses an entrepreneurial attitude to business development.
• Demonstrates authority and credibility with internal and external relationships, including hotel owners, general managers and corporate leadership.