Qureos Mentor

Wyndham Hotels & Resorts EMEA

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   Install, maintain, and repair HVAC systems and equipment.
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   Inspect and troubleshoot air conditioning and ventilation systems.
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   Perform routine preventive maintenance.
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   Replace defective components and parts.
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   Monitor system performance and ensure energy efficiency.
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   Follow safety standards and maintenance procedures.
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   Maintain records of maintenance and repairs.
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   Knowledge of HVAC systems and components
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   Troubleshooting and problem-solving skills
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   Ability to read technical manuals and diagrams
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   Attention to detail
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   Time management
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   Ability to work independently and in a team
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   Knowledge of safety standards
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HVAC Technician

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   Install, inspect, and maintain air conditioning systems, including refrigeration, ventilation, and heating systems.
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   Diagnose and troubleshoot malfunctions in AC systems and provide timely repairs.
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   Perform routine maintenance to ensure AC systems operate efficiently and comply with safety regulations.
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   Monitor and control daily operations of cooling and heating equipment to maintain desired temperature levels.
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   Ensure that all work is performed in accordance with safety standards and hotel policies.
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   Record and report any issues or concerns related to the AC systems to the engineering team.
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   Work closely with other departments to ensure minimal disruption to hotel operations during repairs and maintenance.
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   Proven experience as an AC Technician, preferably in a hospitality or commercial setting.
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   Strong knowledge of HVAC systems, including air conditioning, heating, and refrigeration.
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   Ability to diagnose issues, perform repairs, and complete preventive maintenance.
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   Certification or diploma in HVAC or a related field (preferred).
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   Excellent troubleshooting and problem-solving skills.
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   Strong attention to detail and commitment to ensuring a safe and comfortable environment for guests.
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   Ability to work independently and as part of a team in a fast-paced environment
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AC Technician

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   Handle hotel reception duties, including check-in, check-out, and guest inquiries.
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   Proficient in Opera Cloud PMS and VICAS System for efficient front desk operations.
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   Excellent communication skills in Arabic and English.
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   Ability to provide exceptional customer service to hotel guests.
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   Collaborate with other departments to ensure a smooth guest experience.
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   Immediate joiners preferred.
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   QID &amp; NOC required.
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Receptionist

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 <strong>
  Summary
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 The Front Desk Agent serves as the first point of contact for guests, providing a warm welcome and ensuring a seamless check-in and check-out experience. This role involves managing guest reservations, addressing inquiries, and coordinating with other hotel departments to deliver exceptional customer service. The front desk agent plays a critical role in creating a positive first impression and maintaining guest satisfaction throughout their stay.
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  Key Responsibilities
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   Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
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   Provide the guests information regarding the services of hotel, the type of rooms available.
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   Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
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   To handle the inquiries and make reservations as per the instructions given by the customers.
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   Attend to guest complaints and resolve in the most satisfying and professional manner.
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   Register guests and assigns rooms. Accommodates special requests whenever possible.
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   Understands room status and room status tracking.
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   Be familiar with all the Front Office software required for the Front Office Receptionist.
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   Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
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   Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange etc.
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   Knowledgeable about room locations, types of rooms available, and room rates.
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   Knowledgeable about Wyndham Rewards program and promotions, actively introducing to guests and reaching the monthly enrolment target.
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   Providing superior service to Wyndham Rewards guests and able to identify their level with accordant benefits.
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   Ensure that all hotel standards are met when serving the guests and handling information.
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   Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
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   Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
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   Use suggestive selling techniques to (up)sell rooms and to promote other services of the hotel.
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   Maintain and market promotions.
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   Ensure constant update of guest profiles/history regarding preferences, complaints etc.
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   Review Front Office log and Trace File daily.
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   Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
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   Be familiar with all in-house groups, VIP, Wyndham Rewards, long stay/return guests arrivals.
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   Be aware of closed out and restricted dates.
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   Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
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   Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
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   Assist Guest Service Manager in performing duties.
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   Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
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   Be familiar with all daily events in the hotel.
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   Have knowledge of emergency procedures and assist as needed.
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   Use proper etiquette at all times when communicating with guests and associates and on the telephone.
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   Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
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   Maintains the cleanliness and neatness of the front desk area.
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  Experience, Certification &amp; Education
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   At least one year experience in same role in an international 5 star hotel brand
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   High school diploma or higher
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   Diploma in Hospitality or related courses an asset
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   First aid certificate or other emergency related training certificates an asset
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 </ul>
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Front Desk Agent

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 <strong>
  Summary
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 </strong>
 The Executive Housekeeper, reporting directly to the General Manager, is responsible for the hotel&rsquo;s commercial, quality and people performance in Housekeeping department. The incumbent will combine strategic thought and planning which will enhance the growth and profitability of the department.
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 The Executive Housekeeper will ensure to deliver the following business objectives subject to the budget and annual targets: departmental cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health &amp; Safety audit compliance.
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  Key Responsibilities
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   Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.
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   Ensured 100% compliance with brand standards.
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   Managing the payroll, linen and other departmental costs in accordance of business demand and departmental budget.
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   Carries out monthly linen inventory.
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   Continuously evolve / improve departmental SOPs and productivity of the department.
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   Schedule&rsquo;s routine inspections of all housekeeping areas (rooms and public) by/with the Assistant Executive Housekeeper and Housekeeping Supervisors to ensure that the furnishing, facilities and equipment are clean and in good repair.
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   Supervises outside contractors to ensure contractual compliance.
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   Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and 3rd party inspection standards.
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   Ensures departmental health and safety compliance.
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   Maintains appropriate standards for dress, hygiene, uniforms, appearance, and conduct of housekeeping team members.
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   Is responsible for all flower arrangements placed in the public areas and rooms.
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   Ensures that all daily VIP rooms, special request rooms long stay guest for arrivals are inspected personally.
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   Implementing assigned task during emergencies such as fire, power failure and natural disaster.
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   Liaises with the hotels contracted company for pest control to ensure that an effective program is instituted and supervised.
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   Ensure all guests and internal stakeholders receive prompt and courteous service.
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   Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.
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   Manages spring cleaning schedules and follow up on all machinery linked to Housekeeping/Laundry.
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   Makes recommendations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.
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   Informs other departments of the housekeeping matters that concern them, particularly the Engineering, Front Office, and the Food and Beverage Department. Maintains open channels of communication with other Department Heads and the Operations Manager/Director of Operations/ Executive Assistant Manager/General Manager.
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   Responsible for effective People leadership of the housekeeping team, involving recruitment and onboarding of new team members, driving team member engagement, coaching, training, continuous performance management (regular 1:1 conversations), and managing employee relations in conjunction with HR.
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   To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
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   Acting as a role model for the Count On me Service culture.
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 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
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  KEY COMPETENCIES
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 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
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   Excellent communication
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   Operations Management
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   Leadership
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   Business Acumen
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   Exceptional service delivery
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   Attention to detail
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   Planning &amp; organisation
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   Teamwork
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   Ability to work in a multi-tasking and multi-cultural environment
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   Self-motivation
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   Flexibility
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  BACKGROUND
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   Minimum 1.5 years&rsquo; experience as an Assistant Housekeeper Manager/ Executive Housekeeper within a similar-sized hotel
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   Experience from a international hotel brand is an advantage
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   Proficiency in Opera Cloud
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   Language requirement:&hellip;&hellip;..(Basic / conversational / professional / native)
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   Eligibility to work in &hellip;&hellip;&hellip;&hellip;&hellip;(Country) (Unless visa sponsorship is offered)
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   Diploma or vocational training in hospitality is an advantage
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Executive Housekeeper