Qureos Mentor

Wyndham Hotels & Resorts EMEA

<div>
 
 Summary
 
 
 
 The Sales Executive support the Sales Manager Sales Executive with driving revenue by identifying new business opportunities, promoting the hotel&rsquo;s services and managing relationships with International Corporate, Long Stay (projects ), and Government and Leisure packages.
 
 
 The role focuses on proactive sales, account development, and delivering a seamless client experience aligned with the hotel&rsquo;s standards.
 
 
 The Sales Executive is key to supporting the overall sales strategy, facilitating seamless communication between clients and the hotel.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist the sales team in generating proposals, contracts, and agreements for clients.
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 Prepare and organize sales kits, presentations, and marketing materials for client meetings and events.
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 Maintain accurate records of sales activities, leads, and bookings in the CRM or hotel sales system.
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 Serve as the first point of contact for incoming client inquiries, providing information about the hotel&rsquo;s services, room rates, and event spaces.
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 Coordinate communication between the sales team and clients, ensuring prompt responses to inquiries, changes, and requests.
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 Assist with group reservations and room blocks, ensuring client needs and preferences are met.
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 Collaborate with event planners, catering, and operations teams to ensure smooth execution of group bookings, meetings, and special events.
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 Confirm and update room blocks, meeting space bookings, and event details with clients and internal teams.
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 Coordinate rooming lists, group arrivals, and VIP requests with the front desk and housekeeping departments.
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 Maintain accurate and up-to-date records of sales activities, client interactions, and bookings.
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 Generate regular sales reports for the sales team and management, providing insights into occupancy, revenue, and client activity.
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 Monitor sales performance against targets and assist with preparing performance analysis for senior management.
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 Assist with the organization and promotion of special events, site tours, and client presentations.
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 Support the sales and marketing teams with collateral creation, including brochures, promotional materials, and email campaigns.
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 Help coordinate hotel participation in trade shows, sales missions, and networking events.
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 Liaise with various hotel departments (e.g., front office, housekeeping, catering, and operations) to ensure the smooth delivery of services for sales clients.
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 Ensure that all departments are aware of client requirements, including room setups, catering needs, and special guest requests.
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 Communicate special promotions, packages, or events to all relevant hotel teams.
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 Follow up with clients post-event or booking to ensure satisfaction and gather feedback.
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 Assist in resolving client issues or concerns, ensuring timely and effective solutions.
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 Maintain relationships with existing clients to encourage repeat business and referrals.
 
 
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 </ul>
 
 KEY COMPETENCIES
 
 
 
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 
 
 <ul>
 <li>
 Communication
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 Attention to detail
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 Organisation
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 Interpersonal skills
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 Teamwork
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 Service excellence
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 Flexibility
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 Accountability
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 &ldquo;Can do&rdquo; attitude
 
 
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 </ul>
 
 BACKGROUND
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality, Business Administration, Sales, or a related field (preferred but not required).
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 Previous experience working in sales, event coordination, or administrative support will be an advantage.
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 </ul>
</div>

Sales Executive - International Market

<div>
 <ul>
 <li>
 Manage and update applications received and update the current data based on our recruitment channels.
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 Schedules candidates for interviews as advised by the DOHR
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 Conducts interviews as and when required for non-management position
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 Contacts unsuccessful candidates via telephone, letter or e mail to offer "Regrets"
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 Maintains accurate files of all applications for employment received, clearing out on a monthly basis.
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 Prepares and sends out "Reference Check" requests, actively following up to ensure all are received back in a timely fashion
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 Prepares offer letters based on candidates Grading Status and package details, maintaining soft copies until employee commences employment.
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 Opens "New Starters File" for each recruit following up with Immigration Liaison Officer in regards to work permit and visa requirements, ensuring all are in hand prior to start date
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 Follows up on CPR and CID report (if deemed necessary) for local candidates
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 Liases with Accounts Department to arrange flights for incoming employees as well as airport pick up ensuring Immigration Liaison Officer is aware of the arrival date for original visas to be ready
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 Communicates with new recruits on a regular basis to ensure they are updated on recruitment process status.
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 Liases with HR Manager for House allocations.
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 Update Department Heads/ concerned departments on recruitment status of new hires and confirm when new joiners should report.
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 Upon receipt of recruitment request form from Head of Department, prepare summary of all vacant positions forwarding to DOHR on a monthly basis.
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 Update head count report weekly for HR and twice a month for hotel.
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 Ensures all required documentation is prepared and available on new hires start day - Associate Handbook, Uniform request, locker assignment, punch card, GMs personalized Welcome Letter, Name Badge, GOSI application form, position&rsquo;s job description, Personal Induction schedule and CPR form.
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 Ensure Welcome package is ready
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 Enters new associate into Manning list
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 Ensures all required documents are received by effective use of "Employee Documentation Checklist
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 Liaises with HR Manager to ensure &ldquo;Change Of Advice" is prepared with all correct information, following up to ensure speedy submission to Accounts Department and follows up on return.
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 Prepares employee contract based on employees Grading Status and benefits package, meeting with employee to review and sign within three days of hire.
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 Coordinates with Government Relations Officer to ensure Government medical check is carried out within first week of employment.
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 Coordinates with Government Relations Officer to have Residence Permit issued within 4 weeks of associate&rsquo;s start date.
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 Take minutes on monthly staff committee meetings.
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 </ul>
</div>

HR Coordinator

<div>
 As a waiter/waitress your main job is to deliver exceptional food and beverage service. The Job incumbent works in line with the hotels guidelines and business plan, and Wyndham Corporate policies and procedures, and according to local requirements and regulations.
 
 
 
 Operational
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Issue, open, and serve wine/champagne bottles.
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 To work as a team with associates in all departments, to ensure timely service and a smooth running operation.
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 To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
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 Check out with your Supervisor before leaving your station or the floor for any reason
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 To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
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 Follow all safety policies to ensure a safe work area
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 Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
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 Maintain your station in accordance with standards at all times
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 Develop a complete knowledge of menus
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 Learn and correctly use the Point of Sale equipment and follow procedures
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 To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.
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 Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
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 Check corridors for trays when returning from taking orders (Room Service)
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 Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt &amp; pepper, etc.
 </li>
 </ul>
</div>

Waitress

<div>
 
 Job Summary
 
 
 
 The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. The Sales Manager is responsible for an increase in transient room revenue by increasing production of existing accounts. He/she is also responsible for month-end reporting and tracking of account production.
 
 
 
 Main tasks
 
 
 
 <ul>
 <li>
 Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
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 Develop a complete knowledge of company sales policies and SOP&rsquo;s, and ensure knowledge of and adherence to those policies by the sales team.
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 Meet or exceed set goals.
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 Operate the Sales Department within established sales expense budget.
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 Participate in required M.O.D. and Saturday office coverage as scheduled.
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 Initiate and follow up on leads.
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 Maintain and participate in an active sales solicitation program.
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 Monitor production of all top accounts and evaluate trends within your market.
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 Regularly contact existing accounts based on the tracing frequencies of the account coverage requirements.
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 Meet or exceed sales solicitation call goals as assigned by the Director of Sales &amp; Marketing.
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 Identify knowledge gaps within the team and develop plans for filling them
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 Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress.
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 Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
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 Meet with potential clients and grow long-lasting relationships that address their needs
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 Invite clients to the hotel for entertainment, lunches, tours and site inspections.
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 Assist in implementing special promotions relating to direct sales segments.
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 Assist in the preparation of required reports in a timely manner.
 </li>
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 Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
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 Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
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 Use your property&rsquo;s computerized sales management system to manage the hotel&rsquo;s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
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 Meet and greet onsite contacts.
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 Develop networking opportunities through active participation in community and professional associations, activities and events.
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 Review meeting planner evaluations with the Director of Sales &amp; Marketing to ensure that issues receive follow-up.
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 Entertain clients.
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 Handle inquiries.
 </li>
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 Conduct research on client room nights/revenue performance, prepare account performance reports quarterly and annually, conduct semi-annual account review meetings with account representatives.
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 Prospect for new transient business. Track all transient leads (lost and turndown). Participate in transient, group and catering lead referral.
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 Develop and implement specific account marketing plans for appropriate accounts. Monitor production compliance.
 </li>
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 Maintain regular communication with all special corporate/preferred corporate accounts and send quarterly production reports to all clients. Communication to be property defined may include newsletters, client receptions/recognition functions, etc.
 </li>
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 Respond to customer inquiries and request for pricing
 </li>
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 Maintain in-depth files on all accounts; via hard files and/or automated account management system
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 Assist in updating Brand national Transient database, if applicable. Coordinate local transient sales initiative and activities with Brand National Transient Sales for national and regional transient accounts, if applicable.
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 Participate in trade shows, community &amp; professional organizations to maintain high visibility.
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 <li>
 3-5 years of experience in sales or a related role.
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 Proven track record of achieving sales targets.
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 Excellent communication and interpersonal skills.
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 Strong leadership and team management skills.
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 </ul>
</div>

Sales Manager

<div>
 
 Scope And General Purpose Of Job
 
 
 
 In consultation with Restaurant Manager, is responsible for all aspects of managing the outlet, supervises, train and inspect the performance of personnel, ensuring that all procedures are met to deliver service in accordance with standards. Control the expenses/labor cost without compromising the standards.
 
 
 To achieve revenues, profitability and quality goals for the Food and Beverage Department by developing and following through with business strategies, controlling costs, developing personnel and providing guest satisfaction in all Food and Beverage revenue centers. The Job incumbent works in line with the hotels guidelines and business plan, and Wyndham Corporate policies and procedures, and according to local requirements and regulations.
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 Operational: (In consultation with Restaurant Manager)
 
 
 
 <ul>
 <li>
 Creates and follows through with a comprehensive annual F&amp;B Department Business Plan
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 Responsible for all Outlets, Conference and Banquets and Room Service
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 Responsible for proper coordination other operations departments
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 Monitors achievement of department goals and objectives
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 Manages department strategic planning
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 Institutes and monitors suitable processes to allow for the efficient and effective utilization of the departmental resources
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 Institutes suitable processes to allow for introduction of managed change within the department
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 Coordinates the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff and personnel
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 Coordinates the selection, purchasing, storage, inventorying, maintenance and usage of all related food and beverage supplies and equipment.
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 Handles all guest complaints in the food and beverage area and is charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develops new techniques of service towards maximum guest satisfaction at minimum operating costs.
 </li>
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 Maintains current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts.
 </li>
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 Develops and analyzes new and existing procedures and special promotions that will improve guest patronage under the guidelines of the Ramada policies.
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 To be hands-on and involved 100% in day to day Operations in the Food &amp; Beverage departments.
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 To ensure that the various outlets and banquets adhere to the Company and Hotel Policies and Procedures and minimum standards.
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 To ensure that all Departmental Operations Manual are prepared and updated.
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 To ensure a high quality in service and food and beverage standards in all outlets and banquets. To work with the Outlet Managers and respective Chefs to take corrective action with the Executive Chef where necessary.
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 To share daily operational responsibilities with the Executive Chef
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 </ul>
</div>

Assistant Restaurant Manager - Filipino Restaurant

<div>
 Reporting to the Cluster Director of S&amp;M , this position is responsible for maximizing rooms / F&amp;B / Conference and Banqueting business from a defined account base. All work will be in line with the hotel&rsquo;s business plan and in accordance with Wyndham corporate policies and procedures, as well as local requirements and regulations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Coordinates the activities of the Hotel Sales (under the direction of the DOSM), to ensure the efficient day to day operation of the Sales Department. This position will require regular liaison with DOSM on sales related issues to ensure continuity of the operation
 </li>
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 Proactively manage number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives. Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
 </li>
 <li>
 Proactively prospecting new accounts for the Hotel property and following the sales process through to convert into &lsquo;producing&rsquo; accounts
 </li>
 <li>
 To ensure that Standards are maintained.
 </li>
 <li>
 Maintain up-to-date activity and rate information for each account. To understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to Events Teams.
 </li>
 <li>
 Secure payment and follow up on pending invoices.
 </li>
 <li>
 To actively support the Assistant Sales Manager and the Sales Co-ordinator to assist them to carry out their roles effectively.
 </li>
 <li>
 Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
 </li>
 <li>
 Re-negotiation of agreements within budgetary guidelines of all corporate accounts within agreed time frames. Ensuring accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client. Ensure property rates sheets are accurate at all times.
 </li>
 <li>
 Proactively respond to any Group/banqueting requests, checking space/rates in coordination with the Meetings Coordinator.
 </li>
 </ul>
</div>

Assistant Sales Manager

<div>
 <ul>
 <li>
 Achievement of Total Hotel revenue goals as set forth by the Cluster Director of Sales &amp; Marketing.
 </li>
 <li>
 Direct and manage all activities related to the Sales within his/her area of responsibility and ensuring all standards (procedural and Brand) are followed.
 </li>
 <li>
 Direct all promotional and marketing initiatives for the hotels
 </li>
 <li>
 Provide guidance and direction in the development of segment and key account action plans and strategies
 </li>
 <li>
 Achieve individual room revenue and/or room night goals, ensure the achievement of sales objectives on a monthly, quarterly and yearly basis and manage the Sales Incentive Programs
 </li>
 <li>
 Supports Global Sales Offices and monitors the working relationship and production
 </li>
 <li>
 Assisting S&amp;M associates&rsquo; achievement of individual goals and quotas on an annual basis
 </li>
 <li>
 Maintain an efficient and effective office environment through daily briefings, weekly ( or bi-weekly) one-on-one sessions, weekly revenue and sales meetings and monthly departmental meeting under the guidance of the Cluster Director of Sales &amp; Marketing.
 </li>
 <li>
 Review sales contracts, ensure the integrity of key accounts, the key prospect data base and monitoring of the sales software programs for accuracy and thoroughness and provides suggestions for improvement to Cluster Director of Sales &amp; Marketing.
 </li>
 <li>
 Insure the maintenance and operational efficiency of in-house sales technology and systems management.
 </li>
 <li>
 Coordinates the hotel's participation in multiple property and company-wide campaigns.
 </li>
 <li>
 Knowledgeable about the competitive set and will be on top of market-share statistics.
 </li>
 <li>
 Participate in select sales and promotional activities both on and off property as directed by the Cluster Director of Sales &amp; Marketing.
 </li>
 <li>
 Prepare on an annual basis - strategic plan, Sales and Marketing Plan and Budget for approval
 </li>
 <li>
 Balance operational, administrative and Associate needs
 </li>
 <li>
 Follow departmental policies and procedures
 </li>
 <li>
 Follow all safety policies
 </li>
 <li>
 Other duties as assigned
 </li>
 </ul>
</div>

Assistant Director of Sales

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