Qureos Mentor

Wyndham Hotels & Resorts EMEA

<div>
 <ul>
  <li>
   Ensure that all items received at the Hotel are in conformance with the LPO, Hotel Policies and Hygiene Standards.
  </li>
  <li>
   Prior to receiving, the goods must be physically inspected as necessary for count, weight and other visually identifiable product specifications.
  </li>
  <li>
   Ensure that the inspected goods are delivered to relevant department and necessary acknowledgements are obtained from Department Head or representative.
  </li>
  <li>
   Review supplier invoices and ensure that they are original with copy, numbered, itemised with clear description and free from clerical errors. Acknowledge satisfactory delivery with Hotel Seal and signature.
  </li>
  <li>
   Ensure that the Supplier invoices are processed in Jana as per standards and in a timely manner.
  </li>
  <li>
   Review and process the Deviations Report, Outstanding Order Report as per Hotel Standards.
  </li>
  <li>
   Review on a weekly basis Outgoing Records (OR) for serial control and completeness.
  </li>
  <li>
   Identify OR that is outstanding and highlight it to Department Heads in the Outstanding Outgoing Record Report as per Hotel Standards.
  </li>
  <li>
   Develop and maintain manual and computer filing system and ensure that the files are properly named, catalogued and access is restricted to authorised persons.
  </li>
  <li>
   Operate in a safe and environmentally friendly way to protect guests&rsquo; and employees&rsquo; health and safety, as well as protect and conserve the environment.
  </li>
  <li>
   Comply with the hotel environmental, health and safety policies and procedures.
  </li>
  <li>
   1-2 years' experience in store/receiving related.
  </li>
  <li>
   Energetic personality.
  </li>
  <li>
   Eager to learn.
  </li>
  <li>
   Good communication skills.
  </li>
 </ul>
</div>


Receiving Clerk

<div>
 <ul>
  <li>
   Consistently provides thoughtful, caring and sincere service to the guests.
  </li>
  <li>
   Obtains all necessary information when taking room reservations and follow up
  </li>
  <li>
   Reviews front office log and trace file daily.
  </li>
  <li>
   Monitors all VIPs and special guest requests.
  </li>
  <li>
   Fully comprehends and operates all relevant aspects of the Front Desk computer system.
  </li>
  <li>
   Ensures logging and deliveries of all messages, packages and mail in a timely and professional manner.
  </li>
  <li>
   A minimum of two years in a similar role in a branded hotel
  </li>
  <li>
   Diploma in hospitality management
  </li>
  <li>
   Computer literacy
  </li>
 </ul>
</div>


Front Office Supervisor / Local - GCC

<div>
 The MICE Manager is responsible achieving the Catering &amp; Events Budget in the Hotel by overseeing the daily Sales efforts for the Catering &amp; Events Department. You will also be responsible for maintaining the high standard of communication flow within the Hotel on all Events booked by your Department.
 <br/>
 <br/>
 <strong>
  Main tasks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor the Catering &amp; Events Production of the Hotel by weekly, monthly and yearly Reports to be submitted to the Director of Sales &amp; Marketing.
  </li>
  <li>
   Establish and maintain an active relationship with our main bookers to increase customer satisfaction.
  </li>
  <li>
   Determine Catering &amp; Events Selling Strategies and Promotions in conjunction with the Marketing, Sales and Marketing Team, ensure all Team Members of the Catering &amp; Events Department as well as the concerned Departments are aware of them.
  </li>
  <li>
   Ensure that the overall maintenance of all meeting rooms and related equipment is checked continuously in order to maintain the high standards of performance and Guest satisfaction.
  </li>
  <li>
   Ensure the communication and information flow is maintained on a daily basis by distributing Banquet Event Orders to all Departments as well as by daily briefings for your Team, Food &amp; Beverage Operations and Kitchen Department.
  </li>
  <li>
   Prepare the Annual Budget for Catering &amp; Events Department by evaluating market situation, past data and future outlook.
  </li>
  <li>
   Ensure the you and your Team is actively asking for Guest feedback during and after the event.
  </li>
  <li>
   Maintain detailed product knowledge of the property you work in, as well as a general product knowledge of all major Hotels and direct competitors in your city including competition checks and conduct quarterly checks
  </li>
  <li>
   Ensure that all incoming requests are handled jointly with the concerned Sales Person and as per the Wyndham Standards including an active follow up on sent offers.
  </li>
  <li>
   Supervision and communication with Banquet Operations during events and assuring guest satisfaction throughout the function.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintains a business environment based on the Code of Conduct and Company Mission.
  </li>
  <li>
   Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
  </li>
  <li>
   Responsible for People leadership of direct reports (recruitment and selection, performance management (Appraisal/PDP), associate development and motivation, counselling / disciplinary issues.
  </li>
  <li>
   Conduct regular coaching sessions/1:1s with direct reports.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Communication
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
  </li>
  <li>
   Conducted documented 121&rsquo;s with all direct reports.
  </li>
  <li>
   Share all relevant information with DOSM.
  </li>
  <li>
   Ideally 4+ years as a Director/Manager of Conference and Events in a branded hotel
  </li>
  <li>
   Strong leadership qualities, including influencing skills and people development.
  </li>
  <li>
   Expresses an entrepreneurial attitude to business development.
  </li>
  <li>
   Demonstrates authority and credibility with internal and external relationships, including hotel owners, general managers and corporate leadership.
  </li>
 </ul>
</div>


MICE Manager

<div>
 <ul>
  <li>
   Is responsible for doing all preparations before and during the service, e.g. preparing tables and polish cutlery.
  </li>
  <li>
   Keeps track of the stock and supplies in the restaurant and communication where there might be a shortage like linen, glasswork etc.
  </li>
  <li>
   Follows correct reporting procedures if faced with issues
  </li>
  <li>
   Ensures that Food and Beverage orders are of a consistently good standard and delivered in a timely manner.
  </li>
  <li>
   Complies with hotel security, fire regulations and all health and safety legislation
  </li>
  <li>
   Takes orders from the guests, explaining the menu and advising the guest on their decision making.
  </li>
  <li>
   Communicates with the kitchen about the orders and being very clear about special wishes of guests.
  </li>
  <li>
   Ideally a minimum of 2 years&rsquo; experience in similar role
  </li>
  <li>
   Knowledge of food hygiene regulations
  </li>
  <li>
   Previous experience of cash handling
  </li>
 </ul>
</div>


Waiter/Waitress / Local - GCC

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 As a
 <strong>
  Restaurant/F&amp;B Supervisor
 </strong>
 , you will play a key role in delivering exceptional dining experiences and maintaining operational excellence. Your responsibilities will include:
 <br/>
 <br/>
 <ul>
  <li>
   Operations Management:
  </li>
  <ul>
   <li>
    Oversee daily restaurant and F&amp;B operations, ensuring smooth and efficient service flow.
   </li>
   <li>
    Implement operational procedures to enhance service quality and efficiency.
   </li>
  </ul>
  <li>
   Team Leadership:
  </li>
  <ul>
   <li>
    Train, motivate, and supervise staff to deliver outstanding customer service.
   </li>
   <li>
    Conduct regular team briefings and performance evaluations to maintain high service standards.
   </li>
  </ul>
  <li>
   Inventory &amp; Stock Management:
  </li>
  <ul>
   <li>
    Monitor inventory levels, handle requisitions, and ensure accurate stock records.
   </li>
   <li>
    Work with suppliers and the purchasing team to manage inventory effectively.
   </li>
  </ul>
  <li>
   Compliance &amp; Standards:
  </li>
  <ul>
   <li>
    Ensure strict adherence to hygiene, safety, and quality standards in compliance with regulatory requirements.
   </li>
   <li>
    Conduct regular inspections to uphold the restaurant's cleanliness and operational standards.
   </li>
  </ul>
  <li>
   Guest Relations:
  </li>
  <ul>
   <li>
    Handle guest inquiries, special requests, and complaints professionally to ensure satisfaction.
   </li>
   <li>
    Act as a point of contact for VIP and regular guests, fostering strong relationships.
   </li>
  </ul>
  <li>
   Interdepartmental Coordination:
  </li>
  <ul>
   <li>
    Collaborate with the kitchen, housekeeping, and other departments to deliver seamless service.
   </li>
   <li>
    Facilitate communication between front-of-house and back-of-house teams.
   </li>
  </ul>
  <li>
   Language Proficiency:
  </li>
  <ul>
   <li>
    Utilize fluent Arabic and English communication skills to interact effectively with diverse guests and team members.
    <br/>
   </li>
  </ul>
 </ul>
 This role requires a dynamic individual with strong leadership abilities, excellent communication skills, and a passion for hospitality excellence.
 <br/>
 <br/>
 The ideal candidate should have a proven track record of supervising restaurant or F&amp;B operations, with at least 2-3 years of experience in a similar role. Strong leadership skills, expertise in inventory management, and a deep understanding of hygiene and safety standards are essential. Proficiency in Arabic and English communication is a must.
</div>


Food & Beverage Supervisor

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 The director of Sales and Marketing is responsible for developing and executing strategic sales and marketing initiatives to drive revenue growth, enhance the market share and presence. The incumbent will lead the sales and marketing team, managing marketing campaigns, and establishing strong relationships with clients and partners.
 <br/>
 <br/>
 The director of Sales and Marketing will be responsible for delivering upon the targeted business objectives on total revenue, GOP, market share, OSAT, and employee engagement within the sales and marketing team.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and implement comprehensive sales and marketing strategies to achieve commercial goals.
  </li>
  <li>
   Analyze market trends and competitor activities to identify growth opportunities.
  </li>
  <li>
   Lead, train, and motivate the sales team to meet and exceed revenue targets.
  </li>
  <li>
   Establish sales targets, monitor performance, and provide coaching and support.
  </li>
  <li>
   Oversee the creation and execution of marketing campaigns, including digital marketing, social media, and traditional advertising.
  </li>
  <li>
   Collaborate with the marketing team to develop promotional materials and content.
  </li>
  <li>
   Build and maintain relationships with key clients, corporate accounts, and industry partners.
  </li>
  <li>
   Conduct post meeting evaluations.
  </li>
  <li>
   Represent the hotel at industry events, trade shows, and networking opportunities.
  </li>
  <li>
   Collaborate with the revenue management team to optimize pricing and inventory strategies.
  </li>
  <li>
   Lead public relations efforts on behalf of the hotel, developing and implementing PR initiatives.
  </li>
  <li>
   Build relationships with local media across key segments and maintain database of journalists and other influencers.
  </li>
  <li>
   Develop activity schedule incorporating events, press releases and other announcements linked to key hotel events and activities.
  </li>
  <li>
   Respond to media enquiries and information requests.
  </li>
  <li>
   Organize and host incoming media, influencer groups and other individual visits to the hotel.
  </li>
  <li>
   Plan and manage internal communication and awareness of corporate direction, mission aims and activities.
  </li>
  <li>
   Support the implementation of ongoing, focused community relations programs, that are strategically planned to support and enhance the area marketing efforts.
  </li>
  <li>
   Monitor booking trends and adjust marketing efforts accordingly.
  </li>
  <li>
   Prepare regular reports on sales and marketing performance, including ROI analysis for campaigns.
  </li>
  <li>
   Use data-driven insights to refine strategies and improve results.
  </li>
  <li>
   Develop and manage the sales and marketing budget, ensuring effective allocation of resources.
  </li>
  <li>
   Make sure the hotel rates are updated in major distribution channels and of course to all travel agents and tour operators.
  </li>
  <li>
   Monitor expenses and ensure adherence to budgetary guidelines.
  </li>
  <li>
   Recruit, train, and develop sales and marketing staff to ensure high performance and professional growth.
  </li>
  <li>
   Foster a collaborative and results-oriented team environment.
  </li>
  <li>
   Training of hotel team to drive revenue.
  </li>
  <li>
   Ensure compliance with Wyndham&rsquo;s brand marketing guidelines.
   <br/>
   <br/>
  </li>
 </ul>
 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 <br/>
 <br/>
 <strong>
  KEY COMPETENCIES
  <br/>
  <br/>
 </strong>
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 <br/>
 <br/>
 <ul>
  <li>
   Leadership
  </li>
  <li>
   Commercial awareness
  </li>
  <li>
   Strategic mindset
  </li>
  <li>
   Communication
  </li>
  <li>
   Influence
  </li>
  <li>
   Negotiation
  </li>
  <li>
   Interpersonal skills
  </li>
  <li>
   Service excellence
  </li>
  <li>
   Building Trust
  </li>
  <li>
   Planning &amp; organization
  </li>
  <li>
   Driving results
  </li>
  <li>
   Flexibility
  </li>
  <li>
   Teamwork
  </li>
  <li>
   Agility
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  BACKGROUND
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Marketing, Business Administration, Hotel Management, or related field. MBA preferred.
  </li>
  <li>
   2 years of experience as a Director of Sales or Director of Marketing within a similar type of hotel.
  </li>
  <li>
   Proficiency in CRM software, digital marketing tools, and Microsoft Office Suite.
  </li>
  <li>
   Language requirement: &hellip;&hellip;&hellip;&hellip;&hellip;.(Basic / conversational / professional / native)
  </li>
  <li>
   Eligibility to work in &hellip;&hellip;&hellip;&hellip;&hellip;(Country) (Unless visa sponsorship is offered)
  </li>
 </ul>
</div>


Director of Sales and Marketing

<div>
 <ul>
  <li>
   Designing, managing, and evaluating marketing campaigns
  </li>
  <li>
   Create and design flyers, offers, advertisement posts.
  </li>
  <li>
   Directing social media engagement strategy
  </li>
  <li>
   Managing budgets for marketing campaigns
  </li>
  <li>
   Collaborating with advertising and creative departments
  </li>
  <li>
   Reviewing advertising material for print and digital media
  </li>
  <li>
   Preparing advertising contracts
  </li>
  <li>
   Performing market research to find new opportunities
  </li>
  <li>
   Managing marketing department employees
  </li>
  <li>
   Analysing market trends and conducting competitor research
  </li>
  <li>
   Design branded items for the hotel such as business cards, menus, flyers, wall posters, etc.
  </li>
  <li>
   Managing social media accounts.
  </li>
  <li>
   Respond the social media reviews and booking.com, TripAdvisor and Medallia.
  </li>
  <li>
   A minimum of 2-4 years&rsquo; experience in a similar capacity at international hotel.
  </li>
  <li>
   Preferably experience in a branded international hotel chain
  </li>
  <li>
   Assertive, organised and punctual
  </li>
  <li>
   Fluent in English, Arabic is plus
  </li>
  <li>
   Initiative, discretion and judgement of a high order with the ability to maintain confidentiality.
  </li>
  <li>
   Pleasant, tactful and approachable personality.
  </li>
  <li>
   Self-motivated, reliable and willing to work flexible hours.
  </li>
  <li>
   Demonstrated high level computer literacy skills, word processing packages and various computer applications.
  </li>
 </ul>
</div>


Marketing and Graphic Designer

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 The Sales Executive is primarily responsible for developing new business opportunities whilst assisting in the management of the existing Corporate and MICE accounts.
 <br/>
 <br/>
 As a Sales Executive, He /She is responsible for soliciting, selling, and contracting rooms within the assigned market.
 <br/>
 <br/>
 It is not the intent of this Jon Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To enhance the volume of corporate business levels, the Business group and MICE. By focusing on attracting new clients from both current and potential sources.
  </li>
  <li>
   To achieve established monthly performance goals &ndash; including appointments, account management calls, client meetings, and revenue objectives as determined by your supervisor.
  </li>
  <li>
   To operate efficiently throughout the RFP process to guarantee that all rate loading is finished by the designated dates.
  </li>
  <li>
   To suggest joining pertinent industry associations, sales excursions, and trade shows that will aid the hotel in meeting the established budget.
  </li>
  <li>
   Participate in and support internal marketing events, familiarization trips, client appreciation evenings, presentations, site visits, and promotional efforts.
  </li>
  <li>
   Stay informed about the hotel's primary competitors, their customer interactions, significant accounts, corresponding pricing, and any developments related to the properties.
  </li>
  <li>
   To meet various KPI's concerning appointments, client engagement, and account growth.
  </li>
  <li>
   To reach new business objectives and oversee an established portfolio of current accounts to maintain and grow the business.
  </li>
  <li>
   Participate in and support internal marketing events, familiarization tours, client hospitality nights, presentations, site tours, and promotional efforts.
  </li>
  <li>
   Generate necessary reports on finalized sales activities, encompassing information on in-person client meetings, presentations, familiarization trips, and any other pertinent client engagement.
  </li>
  <li>
   Revise and uphold sales contact directories and accounts.
  </li>
  <li>
   Aid office administration by ensuring all accounts possess the required documentation, contracts, contact forms, and current Account Development Plans on file. Every account must maintain a comprehensive and current ADP.
  </li>
  <li>
   Maintain ongoing awareness of the hotel&rsquo;s financial status and sales strategy in relation to the prior year and the current budget
  </li>
  <li>
   Bachelor&rsquo;s degree in business, marketing, communications, or a related field.
  </li>
  <li>
   A minimum of 3 years of advancing hotel sales experience is a high-end brands in the hospitality sector.
  </li>
  <li>
   Demonstrated skill in establishing and nurturing strong relationships with all guests and clients.
  </li>
  <li>
   Convey ideas, actions, and possibilities effectively with robust networking abilities.
  </li>
  <li>
   Capacity to demonstrate leadership through actions, foster a robust team culture, and create an environment conducive to exceptional performance.
  </li>
  <li>
   Proficient in computer skills with expertise in MS Office Suite, knowledge of Opera is a plus
  </li>
  <li>
   Knowledge of virtual tools for sales and customer interaction.
  </li>
  <li>
   Outstanding abilities in communication and negotiation.
  </li>
  <li>
   Excellent skills in interpersonal relations and problem-solving.
  </li>
  <li>
   Eager, resilient under pressure, and proficient communication abilities
  </li>
  <li>
   Strong proficiency in English; proficiency in additional languages would be beneficial.
  </li>
 </ul>
</div>


Sales Executive

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. The Sales Manager is responsible for an increase in transient room revenue by increasing production of existing accounts. He/she is also responsible for month-end reporting and tracking of account production.
 <br/>
 <br/>
 <strong>
  Main tasks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
  </li>
  <li>
   Develop a complete knowledge of company sales policies and SOP&rsquo;s, and ensure knowledge of and adherence to those policies by the sales team.
  </li>
  <li>
   Meet or exceed set goals.
  </li>
  <li>
   Operate the Sales Department within established sales expense budget.
  </li>
  <li>
   Participate in required M.O.D. and Saturday office coverage as scheduled.
  </li>
  <li>
   Initiate and follow up on leads.
  </li>
  <li>
   Maintain and participate in an active sales solicitation program.
  </li>
  <li>
   Monitor production of all top accounts and evaluate trends within your market.
  </li>
  <li>
   Regularly contact existing accounts based on the tracing frequencies of the account coverage requirements.
  </li>
  <li>
   Meet or exceed sales solicitation call goals as assigned by the Director of Sales &amp; Marketing.
  </li>
  <li>
   Identify knowledge gaps within the team and develop plans for filling them
  </li>
  <li>
   Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress.
  </li>
  <li>
   Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
  </li>
  <li>
   Meet with potential clients and grow long-lasting relationships that address their needs
  </li>
  <li>
   Invite clients to the hotel for entertainment, lunches, tours and site inspections.
  </li>
  <li>
   Assist in implementing special promotions relating to direct sales segments.
  </li>
  <li>
   Assist in the preparation of required reports in a timely manner.
  </li>
  <li>
   Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
  </li>
  <li>
   Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
  </li>
  <li>
   Use your property&rsquo;s computerized sales management system to manage the hotel&rsquo;s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
  </li>
  <li>
   Meet and greet onsite contacts.
  </li>
  <li>
   Develop networking opportunities through active participation in community and professional associations, activities and events.
  </li>
  <li>
   Review meeting planner evaluations with the Director of Sales &amp; Marketing to ensure that issues receive follow-up.
  </li>
  <li>
   Entertain clients.
  </li>
  <li>
   Handle inquiries.
  </li>
  <li>
   Conduct research on client room nights/revenue performance, prepare account performance reports quarterly and annually, conduct semi-annual account review meetings with account representatives.
  </li>
  <li>
   Prospect for new transient business. Track all transient leads (lost and turndown). Participate in transient, group and catering lead referral.
  </li>
  <li>
   Develop and implement specific account marketing plans for appropriate accounts. Monitor production compliance.
  </li>
  <li>
   Maintain regular communication with all special corporate/preferred corporate accounts and send quarterly production reports to all clients. Communication to be property defined may include newsletters, client receptions/recognition functions, etc.
  </li>
  <li>
   Respond to customer inquiries and request for pricing
  </li>
  <li>
   Maintain in-depth files on all accounts; via hard files and/or automated account management system
  </li>
  <li>
   Assist in updating Brand national Transient database, if applicable. Coordinate local transient sales initiative and activities with Brand National Transient Sales for national and regional transient accounts, if applicable.
  </li>
  <li>
   Participate in trade shows, community &amp; professional organizations to maintain high visibility.
  </li>
  <li>
   3-5 years of experience in sales or a related role.
  </li>
  <li>
   Proven track record of achieving sales targets.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Strong leadership and team management skills.
  </li>
 </ul>
</div>


Sales Manager

<div>
 <strong>
  Scope And General Purpose Of Job
  <br/>
  <br/>
 </strong>
 Reporting to the Cluster Director of Sales &amp; Marketing, this position is responsible for maximizing Rooms / F&amp;B and Banqueting business from a defined account base for two properties. All work will be in line with the hotel&rsquo;s business plan and in accordance with Wyndham Hotel &amp; Resorts corporate policies and procedures, as well as local requirements and regulations.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinates the activities of the Hotel Sales (under the direction of the DOSM), to ensure the efficient day to day operation of the Sales Department. This position will require regular liaison with DOSM on sales related issues to ensure continuity of the operation
  </li>
  <li>
   Proactively manage number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives. Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
  </li>
  <li>
   Proactively prospecting new accounts for the Hotel properties and following the sales process through to convert into &lsquo;producing&rsquo; accounts
  </li>
  <li>
   Maintain up-to-date activity and rate information for each account. To understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to Events Teams.
  </li>
  <li>
   Secure payment and follow up on pending invoices.
  </li>
  <li>
   Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
  </li>
  <li>
   Re-negotiation of agreements within budgetary guidelines of all corporate accounts within agreed time frames. Ensuring accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client. Ensure property rates sheets are accurate at all times.
  </li>
  <li>
   Proactively respond to any Group/banqueting requests, checking space/rates in coordination with the Meetings Coordinator.
   <br/>
   <br/>
  </li>
 </ul>
 Minimum 2 years in similar role
 <br/>
 <br/>
 Local Experience
</div>


Cluster Sales Manager

<div>
 <ul>
  <li>
   Establish and maintain an active relationship with our main bookers to increase customer satisfaction and business to our Hotel.
  </li>
  <li>
   Ensure that the overall maintenance of all meeting rooms and related equipment is checked continuously and any fall back is reported to the Director of Conference and Events in order to maintain the high standards of performance and Guest satisfaction.
  </li>
  <li>
   Attend daily briefings for the Conference and Events Department, Food &amp; Beverage Operations and Kitchen Department.
  </li>
  <li>
   Ensure that all incoming requests are handled jointly with the concerned Sales Person and as per the Company Standards including an active follow up on sent offers.
  </li>
  <ul>
   <li>
    Satisfy the need of the clients whilst optimizing Hotel revenue through strategic yield management and up selling of Hotel facilities and services.
   </li>
   <li>
    Supervise and assist with Banquet Operations before, during and after events and assure Guest satisfaction throughout the event.
   </li>
  </ul>
  <li>
   Actively ask for Guest feedback during and after the event and encourage the Guest to submit the Guest Satisfaction Survey.
  </li>
  <li>
   Promote efficiency, confidence, courtesy and an extremely high standard of social skills and live by example towards your Colleagues of Wyndham Hotels &amp; Resorts.
  </li>
  <li>
   Maintain detailed product knowledge of the property you work in, as well as general product knowledge of all major Hotels and direct competitors in your city.
  </li>
  <li>
   Ensure to forward all irregularities that you encounter in your Department or any other Department of your Area to the Director of Catering &amp; Events in order to maintaining Company Standards &amp; Policies and to maximize Customer Satisfaction.
  </li>
  <li>
   Operate in a safe and environmentally friendly way to protect guests&rsquo; and employees&rsquo; health and safety, as well as protect and conserve the environment.
  </li>
  <li>
   Comply with the hotel environmental, health and safety policies and procedures.
  </li>
  <li>
   Degree in Hospitality Management or Tourism.
  </li>
  <li>
   Two years&rsquo; experience in same job role.
  </li>
 </ul>
</div>


Event Sales Executive

<div>
 <ul>
  <li>
   Is responsible for team key account management and an assigned account ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.
  </li>
  <li>
   Is responsible for prospecting new accounts locally and assigned geographical markets.
  </li>
  <li>
   Contributes and Involves in annual sales budget by providing statistics and forecasts of account productions.
  </li>
  <li>
   Contributes the annual and rolling 3 monthly sales and marketing action plan and execute set actions accordingly.
  </li>
  <li>
   Experience working in a 4/5 start branded hotel in a similar role
  </li>
  <li>
   BS/BA required
  </li>
  <li>
   English (Fluent), Arabic is plus
  </li>
  <li>
   Strong sales experience in the hospitality industry
  </li>
 </ul>
</div>


Sales Executive / Local - GCC

<div>
 As an AC Technician, you will be responsible for installing, maintaining, and repairing various air conditioning systems, ensuring optimal performance and customer satisfaction in our challenging desert climate.
 <br/>
 <br/>
 <ul>
  <li>
   Diagnose and repair electrical and mechanical faults in HVAC systems promptly and efficiently.
  </li>
  <li>
   Conduct regular preventive maintenance to minimize breakdowns and extend equipment lifespan.
  </li>
  <li>
   Respond quickly to customer complaints and emergency service requests, providing excellent customer service.
  </li>
  <li>
   Troubleshoot complex HVAC issues, identifying root causes and implementing effective solutions.
  </li>
  <li>
   Minimum of 2-3 years of experience as an AC Technician, preferably in a similar climate.
  </li>
  <li>
   Proficiency in conducting preventive maintenance and servicing of HVAC equipment.
  </li>
  <li>
   Proven expertise in installing, maintaining, and repairing various AC systems, including chillers, split ACs, and VRF/VRV systems.
  </li>
  <li>
   Familiarity with safety regulations and environmental policies related to HVAC systems.
  </li>
  <li>
   Ability to work flexible hours and respond to emergency calls when necessary.
  </li>
 </ul>
</div>


HVAC TECHNICIAN

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 To assist the IT Manager in implementing an effective, efficient and uninterrupted day-to-day operation of the Information Systems in all areas of the hotel. To ensure an effective administration, reporting system and transfer of skills in all related areas. Must demonstrate excellent technical and team skills. To provide Technical Assistance, advice all associates how to minimize overhead expenses and maximize productivity in all areas.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To provide a courteous, professional, efficient and flexible service at all times, following WHG Standards of Performance and clear understanding of set IT policy and procedure.
  </li>
  <li>
   Involved in day-to-day operation/audit and advise the IT Manager for any abnormal happenings.
  </li>
  <li>
   To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
  </li>
  <li>
   To be entirely flexible and adapt to rotate within the different sub departments of the Information Technology Division or any other Department of the hotel as assigned.
  </li>
  <li>
   To be fully conversant with all Information Technology services and facilities offered by the hotel.
  </li>
  <li>
   To assist authorized users in relation to operation of the hotel&rsquo;s I.T. system hardware/Software, various modules and supporting personal computers.
  </li>
  <li>
   Ensure that preventive maintenance required by any I.T. equipment in the hotel carried out appropriately.
  </li>
  <li>
   Coordinate the timely repair and return to service of any faulty systems or items of equipment.
  </li>
  <li>
   Establish and implement procedures to ensure the backup of data in any I.T. system.
  </li>
  <li>
   To rebuild/restore data corrupted by either hardware or software faults.
  </li>
  <li>
   To coordinate the investigation and timely handling of any software fault reports or enhancement requests.
  </li>
  <li>
   Set up/follow emergency procedures to continue the operation of the hotel in the event of system failure.
  </li>
  <li>
   Provide/follow manuals on the use of any I.T. systems and incorporate those manuals into the relevant operating procedures of the hotel.
  </li>
  <li>
   Arrange/automate the distribution of Night Audit and other regularly system-produced reports.
  </li>
  <li>
   To establish necessary security measures to prevent unauthorized access to the I.T. systems.
  </li>
  <li>
   To provide technical assistance to internal or external Audit staff.
  </li>
  <li>
   To work with the Rooms, Sales &amp; Marketing, F&amp;B Department and Operational Departments to set up and maintain clean relevant databases for management purpose.
  </li>
  <li>
   Identify and resolve problems associated with operating system malfunctions.
  </li>
  <li>
   Knowledge of Firewall, Switches, Routers Network Environment
  </li>
  <li>
   Overall, Knowledge of Domain, Active Directory and Domain/Organizational Unit Policy.
  </li>
  <li>
   Maintain Hardware/Software, Network and data communication services.
  </li>
  <li>
   Work under stressful conditions.
  </li>
  <li>
   Able to respond to any changes in the I.T. function as dictated by the industry, company and hotel.
  </li>
  <li>
   Project at all times a positive and motivated attitude and exercise self-control.
  </li>
  <li>
   Should have a complete understanding of the Night Audit, month ending, and year ending process for all hotel modules section in the Operations Manual and Policies &amp; Procedures.
  </li>
  <li>
   Should be able to handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to IT Manager if no immediate solution can be found and assure follow up with guests.
   <br/>
   <br/>
  </li>
 </ul>
 Responsible to carry out quarterly, bi-yearly, yearly inventory of operating equipment.
 <br/>
 <br/>
 COMMUNICATION
 <br/>
 <br/>
 <ul>
  <li>
   Assist the IT Manager in the continuous availability of a hierarchy to deal with an emergency in any essential I.T. system.
  </li>
  <li>
   Maintain a good rapport and working relationship with staff in the outlet and all other departments.
  </li>
  <li>
   Provide a courteous and professional service at all times.
  </li>
  <li>
   Supervise the training of users in the basic operation and maintenance of desktops, printers and other related components.
  </li>
  <li>
   Conduct basic training and informational sessions.
  </li>
  <li>
   Follow associate/IT policies and procedures.
  </li>
  <li>
   Communicate effectively and maintain favorable public relations.
  </li>
  <li>
   Bachelor's degree in computer science, information technology, or a similar area.
  </li>
  <li>
   Prior experience in an IT support or systems administration position, ideally within the hospitality sector.
  </li>
  <li>
   Skilled in using Microsoft Office programs.
  </li>
  <li>
   Outstanding skills in resolving issues and diagnosing problems.
  </li>
  <li>
   Capability to convey technical details to non-technical personnel successfully.
  </li>
  <li>
   Excellent organizational abilities and focus on details
  </li>
 </ul>
</div>


IT Executive

<div>
 The Front Desk Agent is responsible for greeting and registering guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations, hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy.
 <br/>
 <br/>
 <strong>
  Main tasks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
  </li>
  <li>
   Being able to perform all Front Office duties like check-in and checkout of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
  </li>
  <li>
   Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  </li>
  <li>
   Coordinates guest room maintenance work with the engineering and maintenance division.
  </li>
  <li>
   Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
  </li>
  <li>
   Manages and resolves all guest complaints in a professional and courteous manner
  </li>
  <li>
   Be familiar with all the Front Office software required for the Front Office Attendant.
  </li>
  <li>
   Ensure that all hotel standards are met when serving the guests and handling information.
  </li>
  <li>
   Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
  </li>
  <li>
   Review Front Office log and Trace File daily.
  </li>
  <li>
   Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  </li>
  <li>
   Be aware of closed out and restricted dates.
  </li>
  <li>
   Be familiar with hospitality terminology.
  </li>
  <li>
   Have knowledge of emergency procedures and assist as needed.
  </li>
  <li>
   Use proper etiquette at all times when communicating with guests and associates.
  </li>
  <li>
   Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  </li>
  <li>
   Balances cash drawer by counting cash at beginning and end of work shift.
  </li>
  <li>
   Collaborating and communicating with other internal departments to ensure guest satisfaction.
  </li>
  <li>
   Performing duties on a daily checklist.
  </li>
  <li>
   Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security.
  </li>
  <li>
   Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
  </li>
  <li>
   High School diploma or equivalent required.
  </li>
  <li>
   A minimum of 2 to 3 years of progressively responsible experience in a hotel or related field is required, with knowledge of Opera being highly preferred.
  </li>
 </ul>
</div>


Front Desk Agent

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 The F&amp;B Associate is responsible for providing outstanding service to restaurant guests. This includes presenting menu options, offering recommendations when needed, serving food and beverages, and addressing any guest inquiries.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and seat guests as they enter the restaurant.
  </li>
  <li>
   Present menus, answer questions about menu items, and offer recommendations.
  </li>
  <li>
   Take accurate food and drink orders using a POS system (Micros).
  </li>
  <li>
   Communicates with the kitchen about the orders and being very clear about special wishes of guests.
  </li>
  <li>
   Ensure timely delivery of meals and drinks.
  </li>
  <li>
   Check in with guests to ensure satisfaction with their meal and provide additional assistance as needed.
  </li>
  <li>
   Process payments, issue receipts, and handle cash or card transactions.
  </li>
  <li>
   Keep tables clean and ensure the dining area is tidy at all times.
  </li>
  <li>
   Follow all health &amp; safety, food safety and hygiene regulations and hotel procedures.
  </li>
  <li>
   Keeps track of the stock and supplies in the restaurant and communication where there might be a shortage like linen, glasswork etc.
  </li>
  <li>
   Support with opening and closure procedures.
  </li>
  <li>
   Takes reservations, in corporation with the supervisor and hostess/host, if necessary, because of special requests of the guest.
  </li>
  <li>
   Monitors operating supplies, equipment and reduces spoilage and wastage successfully.
  </li>
  <li>
   Ensures that Food and Beverage orders are of a consistently good standard and delivered in a timely manner.
  </li>
  <li>
   Any other reasonable duties assigned by hotel management.
   <br/>
   <br/>
  </li>
 </ul>
 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 <br/>
 <br/>
 <strong>
  KEY COMPETENCIES
  <br/>
  <br/>
 </strong>
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 <br/>
 <br/>
 <ul>
  <li>
   Exceptional service delivery
  </li>
  <li>
   Efficiency of service
  </li>
  <li>
   Complaint resolution
  </li>
  <li>
   Teamwork
  </li>
  <li>
   Flexibility
  </li>
  <li>
   Reliability
  </li>
  <li>
   Positive body language
  </li>
  <li>
   &ldquo;Can do&rdquo; attitude
  </li>
  <li>
   Excellent grooming standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  BACKGROUND
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We hire for attitude and competencies, and train for skills!
  </li>
  <li>
   Language requirement: English, Arabic will be an added advantage
  </li>
 </ul>
</div>


Food & Beverage Associate

<div>
 The Sales Executive is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.
 <br/>
 <br/>
 <ul>
  <li>
   At least 3 years of progressive hotel sales experience; or a 4 year college degree and at least 2 year of related experience; or a 2 year college degree and 3 or more years of related experience.
  </li>
  <li>
   Must have a valid driver&rsquo;s license for Kingdom of Bahrain.
  </li>
  <li>
   Must be skilled in Opera, Windows, Company approved spreadsheets and word processing.
  </li>
  <li>
   Arabic speaker will be an advantage.
  </li>
 </ul>
</div>


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