Mandarin Oriental Downtown, Dubai is looking for a Concierge Supervisor to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Concierge Supervisor is responsible to help the Chief Concierge to supervise the Concierge team who provides luxury services to all guests and colleagues. The Concierge Supervisor will have the best knowledge of Dubai, providing personalized recommendations and arrangements that enhance the overall guest experience. Concierge Supervisor reports to Chief Concierge.

As a Concierge Supervisor, you will be responsible for the following duties:

• Lead, train, and supervise the Concierge team, managing daily operations, schedules, performance, and adherence to FLHSS&E standards.
• Provide a warm and personalized welcome to guests, engaging in meaningful conversations to capture preferences and enhance guest profiles.
• Assist guests with directions within the hotel and provide accurate travel information for destinations outside the property.
• Respond promptly to all guest requests and needs, coordinating services such as transportation, deliveries, and reservations.
• Monitor valet parking and contracted limousine services, ensuring quality control and suggesting improvements as needed.
• Maintain accurate records of guest activities, stay informed on hotel events and local happenings, and collaborate closely with the Front Office and PBX teams.

As a Concierge Supervisor, we expect from you:

• High School Diploma or equivalent, with a minimum of 3 years' experience in a 5-star hotel and at least 2 years in a Concierge role within a luxury environment.
• Strong knowledge of MS Office, GoConcierge, and Hotsos; pre-opening experience is a plus, and prior work in Dubai is essential.
• Excellent English communication skills, both verbal and written; Arabic language skills are an added advantage.
• Proven ability to understand and anticipate guest needs, delivering superior customer service with professionalism and care.
• Strong leadership and motivational skills, with a track record of effectively managing and inspiring a team.
• Highly organized and detail-oriented, able to multitask and adapt in a fast-paced setting, with the physical ability to stand for extended periods and work varied shifts.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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