Urwah Admin

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Kids Club Animator to join our Kids Club team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Beach Club Department, the Kids Club Animator is responsible for ensuring an enjoyable and safe experience for children visiting our hotel. Your role will involve organizing and leading a variety of engaging activities, games, and educational programs that cater to the needs and interests of our young guests. The Kids Club Animator reports to the Assistant Director of Leisure and Activities.

As Kids Club Animator, you will be responsible for the following duties:
<ul>
<li>Plan and execute a diverse range of fun and age-appropriate activities for children, including seasonal camps activities and arts and crafts, games, sports, and interactive learning experiences.</li>
<li>Create a welcoming and friendly atmosphere within the Kids Club to ensure children feel comfortable and excited to participate in activities.</li>
<li>Foster positive and nurturing relationships with children, promoting a sense of trust and security while providing emotional support when needed.</li>
<li>Monitor and supervise children during activities, ensuring their safety and well-being at all times, and addressing any safety concerns promptly.</li>
<li>Maintain a clean and organized Kids Club area, including setting up and cleaning up after activities, sanitizing toys and equipment, and ensuring a safe environment.</li>
<li>Adhere to the daily schedule and routines of the Kids Club, including snack times, rest periods, and transition times.</li>
<li>Communicate effectively with parents or guardians, providing updates on their children's participation, daily activities, and any important information or concerns.</li>
<li>Implement positive behaviour management techniques to address challenging behaviours and encourage a respectful and cooperative atmosphere among children.</li>
<li>Collaborate with other Kids Club Animators and staff to coordinate activities, share ideas, and create memorable experiences for children.</li>
<li>Attend training sessions and professional development opportunities related to childcare, safety, and program enhancements.</li>
</ul>
As Kids Club Animator, we expect from you:
<ul>
<li>Previous experience in the same role in luxury property, resort experience is a plus</li>
<li>Excellent interpersonal and communication skills, problem solving, customer service and professional attitude</li>
<li>Basic first aid knowledge preferred</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Kids Club Animator

<div>Mandarin Oriental Downtown, Dubai is looking for a Laundry Attendant to join our Laundry team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Laundry Department in Dubai, the Laundry Attendant is responsible for delivering high-quality laundry services to guests and colleagues. This role ensures that all garments, uniforms, and linens are cleaned, pressed, and presented according to the highest standards of Mandarin Oriental Downtown, Dubai. Laundry Attendant reports to Laundry Supervisor.

As a Laundry Attendant, you will be responsible for the following duties:
<ul>
<li>Manage guest laundry services by collecting, sorting, cleaning, pressing, and inspecting garments per care labels and hotel standards.</li>
<li>Oversee uniform and linen care, including sorting, cleaning, distributing, repairing, and conducting inventory checks to ensure quality and hygiene.</li>
<li>Operate laundry machinery safely and effectively, adhering to maintenance and operational guidelines.</li>
<li>Maintain accurate inventory records and ensure proper storage of uniforms and linens in a clean, organized environment.</li>
<li>Collaborate with team members and other departments to ensure smooth laundry operations, especially during high-demand periods.</li>
<li>Respond promptly to guest laundry requests, deliver items on time, handle complaints professionally, and create memorable experiences aligned with MOHG standards.</li>
</ul>
As a Laundry Attendant, we expect from you:
<ul>
<li>Senior High School Diploma or equivalent required; Vocational training in Textiles, Fabric Care, or Hospitality is a plus.</li>
<li>At least 1 year of laundry or housekeeping experience in a luxury hotel, with Middle East or pre-opening experience considered an advantage.</li>
<li>Skilled in operating laundry machinery and using cleaning chemicals safely, with solid knowledge of fabric types and their care.</li>
<li>Effective verbal and written communication in English is essential; Arabic language proficiency is an asset.</li>
<li>Strong attention to detail, problem-solving ability, and capacity to manage multiple tasks independently.</li>
<li>Physically fit to perform demanding tasks, with flexibility to work overnight shifts and maintain a professional appearance.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Laundry Attendant

<div>Duty Technician

Mandarin Oriental Muscat is looking for a Duty Technician to join our Engineering team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. 


For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views. 


About the job

The Duty Technician reports to the Duty Engineer.

As Duty Technician you will be responsible for the following duties:
<ul>
<li>Maintain proper and safe condition of all Plant, Plant Rooms, Equipment and Work areas.</li>
<li>Comply with all Fire, Life, Health, and Safety Standards.</li>
<li>To be conversant with the Hotel Emergency Procedures.</li>
<li>Perform Emergency Response Team duties as required.</li>
<li>Personal presentation will be clean, neat, and tidy always.</li>
<li>Be courteous, professional, and service orientated when dealing with Guest, Patrons, and Fellow Staff Members.</li>
<li>Assist Guests, Patrons, and Fellow Staff Members as and when appropriate.</li>
<li>Undertake specific duties and projects when assigned.</li>
<li>Activity support Training Programs.</li>
<li>To carry out work in accordance with The Hotel Planned Maintenance Program.</li>
</ul>
As Duty Technician, we expect from you:
<ul>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Excellent interpersonal skills</li>
<li>Perform job with attention to details and the ability to organize and handle multiple tasks effectively</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul> 


We&rsquo;re Fans. Are you?</div>

Duty Technician - Omani National

<div>Responsibilities
<div><ul><li>General:
</li></ul></div><ul><li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
</ul><ul><li>Ensure that all standards of LQE, MOQA and Forbes are followed consistently.</li>
</ul><ul><li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG social media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Riyadh has zero tolerance on all forms of harassment or discrimination, i.e., it is strictly forbidden to discriminate based on gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>Act as a hotel ambassador at all times.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul><div><ul><li>Departmental:</li></ul>
</div><ul><li>Follow all Standards Operating Procedures (SOPs) as taught by Spa Treatments Manager/ Spa Manager.</li>
<li>Keep work area clean, neat and hygienic at all times.</li>
<li>Ensure that a high standard of service is maintained throughout the Spa.</li>
<li>Assist in the operations of all spa &amp; wellness department as required:</li>
<li>Spa Treatment Rooms</li>
<li>Spa Reception</li>
<li>Spa Retail</li>
<li>Spa Pantry</li>
<li>Consultation Lounge</li>
<li>Spa Thermal &amp; Changing Facilities</li>
<li>Tea Lounges</li></ul> 

<ul>
<li>Maintain cleanliness and attention to detail in spa treatment rooms throughout your shift.</li>
<li>Will be expected to assist and perform various demonstrations and events.</li>
<li>Arrive 15 minutes before the start of your shift to allow sufficient time to prepare for your workday.</li>
<li>Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa Treatments Manager/Spa Manager.</li>
</ul><div><ul><li>Customer Focus:</li></ul>
<ul><li>Colleague Relations:</li></ul>
<ul><li>Administrative Duties:
<ul><li>Perform all assigned spa therapist tasks.</li>
<li>Report any dysfunctional equipment to Spa Concierge or Spa Treatments Manager.</li>
<li>Maintain inventory of supplies for the operations of the treatment rooms.</li>
</ul></li></ul><ul><li>Training:
<ul><li>Attend all training courses as deemed necessary and must adhere to training as set down by the Treatment Manger/ Spa Manager.</li>
</ul></li></ul><ul><li>Sales and Marketing:
<ul><li>To recognize the importance of &ldquo;sales&rdquo; in every aspect of their role and responsible for achieving sales targets as set by the Spa Director.</li>
</ul></li></ul><ul><li>Health and Safety:</li></ul>
</div><ul><li>Maintain all spa Suites to the Health and Safety Standards</li>
</ul>
SPA
<ul>
<li>To be fully part of the Spa team</li>
<li>To be familiar with all spa treatments/operations of spa for promotion to guests</li>
<li>To understand and be able to verbalize the vision of the spa</li>
</ul>
Additional Core Competencies
<ul>
<li><ul><li>Reading, writing and oral proficiency in the English language</li>
<li>Must possess appropriate licenses in massage and beauty therapy</li>
<li>Must be willing to work a flexible schedule in order to accomplish all major responsibilities and task.</li>
<li>Must be self-motivated</li>
<li>Must work in a safe, prudent, and organized manner</li>
<li>Must have mathematical skills, technical aptitude, and spa operational knowledge</li>
<li>Must be a graduate from an accredited school with a massage, face and manicure/pedicure license or a combination license</li>
<li>Knowledge of specific spa industry applications is desirable, such as spa soft</li>
<li>Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel</li>
<li>Must have knowledge of current spa trends in the industry</li>
<li>Must be able to relate to all levels of management and colleagues</li>
<li>Must have excellent interpersonal and communication skills, able to network with contacts relevant to the Spa</li>
<li>Must have technical awareness and knowledge of a wide variety of treatments particularly for the face and body</li>
<li>Must have knowledge of holistic concepts that relate to the wellbeing of all guests in a spa environment.</li>
<li>Must be open to learning about treatments and concepts that derive from other cultures.</li>
<li>To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues.</li>
<li>To be adaptable and accountable for all actions.</li>
<li>Must understand the current legislation regarding State and local laws for therapists</li>
<li>Consistently strive for a higher level of achievement both personally and professionally</li>
<li>Must be comfortable performing treatments for at least 8 hours</li>
<li>Must have good time management skills in regard to treatments</li></ul></li></ul></div>

Masseur

<div>Responsibilities:
<div>
<ul><li>General:
</li></ul></div><ul><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to your colleagues.</li>
<li>The MOHG Code of Conduct requires that all business activities and decisions comply with the general law and with all rules, regulations, and other requirements.</li>
<li>It is part of your strategy to fully understand and support the Mandarin Oriental Al Faisaliah Hotel Human Resources Strategic Policy in all its aspects.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>On The Job trainers and trainings.</li>
<li>Group Training Technique trainers and trainings.</li>
<li>Update and maintain a complete Training Matrix for your department.</li>
<li>Update and maintain the job description and job specification matrix for your department.</li>
<li>Ensure the colleagues&rsquo; career paths and development needs are being prioritized and documented by the MO Profile online system.</li>
</ul><ul><li>Hold monthly meetings with all colleagues to ensure they have a forum to voice any concerns or challenges and share departmental and hotel information.</li>
</ul><ul><li>You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers, or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers, or internet access that is in the hotel&rsquo;s view unreasonable or inappropriate, for example, gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to safety, soundness, and sustainability at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e., to be fully responsible for the content you publish on any social media platform, including your site.</li>
<li>Mandarin Oriental Al Faisaliah Hotel has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>Act as a hotel ambassador at all times.</li>
<li>To carry out any additional duties requested by management related to hotel operational activities</li>
</ul><ul><li>Follow the principle of the 5Ps &lsquo;Proper Planning Prevents Poor Performance&rsquo; at all times and for all activities.</li></ul> 

<div>
<ul><li>Departmental:</li></ul></div> 


Managerial Duties:
<ul><li>Assisting the Sous Chef/Chef de Chef to oversee all operational and administrative aspects of the banquet production kitchen as appropriate and be able to prioritize the required level of engagement in all areas depending on business volumes and other related parameters.</li>
<li>Create and maintain a great synergy between the outlets and banquet production kitchen and any related outlets kitchen to ensure maximum efficiency.</li>
<li>Assist the Sous Chef/Chef de Cuisine in planning menus, prices, and promotional events for the banquet and all restaurants in order to maximize revenue-generating opportunities in line with market demands.</li>
<li>Work closely with the banquet service manager in the presentation of the hot/cold items and the packaging of related items in their respective outlets.</li>
<li>Assisting the Sous Chef/Chef de Cuisine to review menus regarding popularity of dishes, food cost, and seasonality with the respective restaurant managers and suggest new menu proposals to the Executive Chef.</li>
<li>Ensure plating guides and standard setup guides are up to date and distributed appropriately.</li>
<li>Ensure plating guides and standard setup guides are followed according to the set dish description, cooking method, and presentation image.</li>
<li>Ensure that all hot /cold items are prepared in the most authentic way as standards set by the Chef de Cuisine.</li>
<li>Regularly inspect the quality of the ingredients and measure them for specific recipes.</li>
<li>To support the outlet chefs in identifying areas for improvement in banquet kitchen food quality by reviewing various quality audit reports, guest comment cards, and guest incident reports and formulating action plans accordingly.</li>
<li>Encourage proactive, efficient, and effective inter-departmental communication within and beyond the Food and Beverage division in order to promote a climate of teamwork and enthusiasm.</li>
<li>Provide leadership, direction, and support to all colleagues at any time.</li>
<li>Prepare a weekly roster to schedule all colleagues effectively to maintain the standards of Mandarin Oriental while operating within budgeted labor cost guidelines and headcounts, depending on the business volume.</li>
<li>Observe all aspects of the business forecasts and plan effectively to make the most efficient arrangements for manpower, equipment, and supplies accordingly.</li>
<li>Support the Chief Steward in creating the cleaning and side duty schedules for all positions and ensure compliance and follow-through.</li>
<li>Oversee and follow through the food safety standards set by Mandarin Oriental Al Faisaliah Hotel Safe &amp; Sound and through the local Riyadh Municipality rules and regulations.</li>
<li>Supervise the maintenance and cleanliness of the Kitchens and stewarding area at all times and support carrying out daily checks and monthly walk-throughs with the respective stewarding and engineering colleagues.</li>
<li>Ensure that all Banquet food items displays are food safe, creative, clean, and with attention to detail as per set standards by the Chef de cuisine.</li>
<li>Ensure that Mandarin Oriental Al Faisaliah Hotel&rsquo;s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.</li></ul> 


Customer focus and colleague relations:
<ul>
<li>Assist the restaurant manager where possible to accommodate special requests as required, including dietary requirements.</li>
<li>Ensure customer satisfaction by the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.</li>
<li>Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants in cooperation with the restaurant managers.</li>
</ul><ul><li>Communicate rules &amp; regulations to all colleagues by using the colleague handbook and any other appropriate documents.</li>
<li>Conduct counseling and disciplinary action as appropriate according to the Mandarin Oriental Al Faisaliah Hotel&rsquo;s procedures.</li>
<li>Conduct daily meetings with the team and provide a regular forum for two-way communication with the whole team.</li>
</ul><ul><li>Conduct weekly hands-on dish training to ensure food knowledge and cooking methods are always up-to-date.</li>
<li>Share the specific knowledge and recipes on banquet kitchen food items with all related colleagues.</li></ul> 


Administrative Duties:
<ul>
<li>Assist the Sous Chef/Chef de Cuisine to ensure the recipe costings for Banquet Kitchen are up to date and in line with selling prices.</li>
<li>Oversee and take full responsibility for all banquet kitchen food items and food safety-related administration.</li>
<li>Ensure support is given to the commissary for the daily market list and inventory control.</li>
<li>Maintain solid records of all holiday and PH clearance and ensure none are accumulated within the banquet kitchen.</li>
<li>Assisting the Chef de Cuisine to monitor food costs and carry out a regular detailed analysis of outlet-related financial information, including menu engineering.</li>
<li>Follow all procedures, policies, and practices about the Jardine accounting-related requirements for the culinary department</li></ul> 


Additional Duties:
<ul>
<li>Support other outlets for any events or outside catering events with manpower or with actual dishes as requested.</li>
<li>To be updated with the latest food trends in the food &amp; beverage industry to ensure that all pastries are in line with or ahead of international standards.</li>
<li>Assisting the Chef de Cuisine in planning and executing special promotional activities for the outlets and festive season events related to the outlet.</li>
<li>Perform any other reasonable duties as required by the Sous Chef/Chef de Cuisine.</li></ul> 


Requirement:
<ul>
<li>Previous experience with a 5-star hotel.</li>
<li>Strong communication skills.</li>
<li>Local transfer/visa available.</li></ul></div>

Junior Sous Chef

<div>Chief Accountant

Mandarin Oriental Muscat is looking for a Chief Accountant to join our Finance team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views. 


About the job

Chief Accountant reports to the Assistant Director of Finance.

As Chief Accountant, you will be responsible for the following duties:
<ul>
<li>Assisting the Assistant Director of Finance and Director of Finance in order to ensure that all of the accounting colleagues understands and follows the applicable policies and procedures that are outlined in the company&rsquo;s accounting policies &amp; procedures manual.</li>
<li>Monitoring and supervising the accounting department&rsquo;s daily routines to ensure smooth, effective, and efficient daily work practices.</li>
<li>Preparing and supervising the account reconciliation&rsquo;s, account analysis, and closing procedures at month end.</li>
<li>Verifying the accuracy and timeliness of all night audit/ hotel revenue transactions and monitoring adherence to established procedures. Also, the Chief Accountant is responsible for the accuracy of all internal reporting.</li>
<li> Supervising the filling and maintenance of all accounting related documents and records in accordance with the document retention policy.</li>
<li>Ensuring the accuracy and timeliness of municipality fees and licenses reporting and payment.</li>
<li>Verifying daily bank balances through review of the bank statements for all bank transactions and prepare the bank reconciliations to be submitted to the Assistant Director of Finance and Director of Finance for approval.</li>
<li>Verifying the accuracy of the general cashier report and revenue receipts are daily deposited into the bank by the general cashier.</li>
<li>Conducting a productive monthly departmental meeting together with Assistant Director of Finance to communicate pertinent departmental, hotel and company information.</li>
<li>Verifying that journals and journal vouchers are properly recorded and accurate and posted timely.</li>
<li>Verifying that the general ledger (GL) and sub-ledger (SL) postings are accurate, ensure that GL and SL balances correspond and all contra/ clearance accounts are cleared at month-end.</li>
<li>Preparing financial statements, accruals and journal entries, and maintain reconciliations for all balance sheet accounts in established corporate formats and in accordance with generally accepted accounting principles.</li>
<li>Ensuring timely and accurate submission of all related reports both to management and owning companies and compliance to all policy &amp; procedures.</li>
<li>Maintain an updated and accurate Chart of Accounts in the Accounting System.</li>
<li>Maintain close communication with the public auditors and communicate instructions for the preparation of internal and external audits, preparing all necessary data and documents, in conjunction with the Assistant Director of Finance and Director of Finance.</li>
<li>Working with the Assistant Director of Finance and Director of Finance to plan, recruit, and hire departmental staff. Also, the Chief accountant must oversee the training, and development of the departmental colleagues.</li>
<li>Performing related tasks and duties as assigned by the Assistant Director of Finance and Director of Finance such as assisting with forecasting, budgeting, internal control, and completing account analysis.</li>
<li>Monthly preparation and filing of the business taxes of the Hotel on a timely manner.</li>
<li>Ensure that all tax matters are treated in a proper manner and in compliance with related legislation.</li>
<li>Follow-up on any tax changes and other legislations.</li>
<li>Attend seminars for tax updates.</li>
<li>Maintain a working knowledge of the accounting regulations of the region where the hotel is located.</li>
<li>Have a thorough knowledge of the contents of all Hotel Policies &amp; Procedures.</li>
<li>Ensure full compliance with internal controls as listed in the Control Self-Assessment Questionnaires (CSAQ).</li>
<li>Supervise the day-to-day functions of all Accounting Colleagues including assisting them when necessary to stay current.</li>
<li>Assist/ perform in Assistant Director of Finance, Paymaster and Credit Manager functions as required/ needed..</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul> 


We&rsquo;re Fans. Are you?</div>

Chief Accountant

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Financial Accountant to join our Finance team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Finance Department, the Financial Accountant will play a key role in maintaining and improving financial processes, analysing financial data, and to assist the Director of Finance/ Assistant Financial Controller in all areas. The Financial Accountant reports to the Director of Finance/ Assistant Financial Controller.

As Financial Accountant, you will be responsible for the following duties:
<ul>
<li>Oversee and manage the day-to-day accounting functions, including accounts payable, accounts receivable, and general ledger activities</li>
<li>Prepare and review financial statements, including monthly, quarterly, and annual reports, ensuring accuracy and compliance with accounting standards</li>
<li>Investigate and input bank statement data</li>
<li>Prepare bank reconciliations such as agency imprest and replacement reserve</li>
<li>Review accounts payable monthly inventory reconciliations</li>
<li>Review accounts payable purchase journal</li>
<li>Review and prepare input in the general ledger from various sources</li>
<li>Review food and beverage control reconciliations and journal</li>
<li>Review accounts payable / inventory interface</li>
<li>Prepare balance sheet record and identify and reconcile all items therein</li>
<li>Manage Payroll Audit</li>
<li>Assist with the annual budgeting and forecasting process, working closely with department heads to develop comprehensive financial plans</li>
<li>Coordinate and participate in the year-end audit process, ensuring timely and accurate completion of all audit requirements</li>
<li>Controls all balance sheet accounts by preparation of monthly account reconciliations and actions accordingly</li>
<li>Prepares monthly Financial Statements for distribution to Department Heads and Executives, as directed by the Director of Finance</li>
<li>Prepares all journal vouchers related to for month-end closing and to ensure that all JV&rsquo;s are recorded in the system</li>
<li>Responsible for uploading / input of Hyperion records and generating of Hyperion reports</li>
<li>Responsible for updating and maintenance of reports in Sun System version 6.04</li>
<li>Responsible in assisting during the month-end closing preparing journal entries and balance sheet reconciliations</li>
</ul>
As Financial Accountant, we expect from you:
<ul>
<li>Degree or Higher National Diploma in Accounting/Finance.</li>
<li>Previous experience in a luxury hotel is preferred, resort experience will be a plus</li>
<li>Outstanding written and verbal communication skills</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Financial Accountant

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Accounts Payable Accountant to join our Finance team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Finance Department, the Accounts Payable Accountant is responsible conducting continuous verification of invoices, statements, and credits received, resolving any discrepancies with invoices, statements, credits and/or vendors, travel agents or any departments within the hotel. Additional duties include creating and maintaining computerized records of expenses and payments, assisting in the preparation of various reports produced by the department and assisting in the month end closing process. The Accounts Payable Accountant reports to the Assistant Director of Finance/ Director of Finance.

As Accounts Payable Accountant, you will be responsible for the following duties:
<ul>
<li>Reviews open purchase order file, checks on past due invoices weekly, investigates and resolves any outstanding issues.</li>
<li>To obtain, all invoices through store or mail supported with authorized Purchase Order/Purchase Request and signed by Receiving Department, Head of Department and legitimate purchases.</li>
<li>To prepare payments and submit them, with their support attached, for final approval and signatures.</li>
<li>Verifies receipt of all materials listed on invoices and statements received from vendors and suppliers.</li>
<li>Performs accuracy verification of items received, general ledger account &amp; department charged and invoice extensions.</li>
<li>Reports deviations from established purchasing/receiving procedures to Assistant Director of Finance and Director of Purchasing.</li>
<li>Posts and inputs invoice data into accounting software on a daily basis; verifies data is accurate.</li>
<li>Answer Creditors queries relating to invoices / payments promptly and professionally.</li>
<li>Prepare accruals monthly and as well yearly.</li>
<li>Advance payments to be reconciled and ensure all cleared monthly basis.</li>
<li>Support in External and Internal Audits.</li>
<li>Ensure that all department employees are accurately paid in accordance with statutory requirements and as per contractual agreement.</li>
<li>Arranging staff vacation dues in time as per the hotel&rsquo;s policy and to answer employees&rsquo; queries.</li>
<li>Prepares approved and signed payment requests for releasing.</li>
<li>Performs file maintenance activities for purchase orders, receiving documents, signed check copies, computer print outs and other documentation pertaining to accounts payable operations.</li>
<li>Assists in end of month closing process, including payments, reversals, and accruals</li>
<li>Verifies and processes payment of Travel Agent commissions.</li>
<li>Assists in the performance of annual review and purge of files.</li>
<li>Prepare Accounts reconciliations in a Monthly basis and keep them in a good shape.</li>
<li>Assists in the monthly VAT filing process.</li>
<li>Assists in the Cash Flow statement updating.</li>
<li>To be courteous and professional when in contact with outside companies/suppliers and to maintain good working relationships with all colleagues throughout the hotel.</li>
</ul>
As Accounts Payable Accountant, we expect from you:
<ul>
<li>Bachelor&rsquo;s degree in accounting, Finance or Hospitality Management.</li>
<li>Minimum of 5 years&rsquo; experience in accounting, with a thorough understanding of Accounts Payable Section, resort experience will be a plus.</li>
<li>Working knowledge of accounting software to include SUN Systems, Moreton Bay Systems &amp; all windows applications.</li>
<li>Strong Level of Proficiency in Microsoft Office Suite &ndash; Specifically Excel and PowerPoint.</li>
<li>Strong organizational and communication skills.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Accounts Payable Accountant

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Talent Acquisition Coordinator to join our People &amp; Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the People &amp; Culture Department, the Talent Acquisition Coordinator is responsible for supporting the talent acquisition team and its functions and other assigned areas when necessary. The Talent Acquisition Coordinator reports to the Talent Acquisition Manager.

As Talent Acquisition Coordinator, you will be responsible for the following duties:
<ul>
<li>Employment requests are acknowledged within 48 hours.</li>
<li>Every applicant receives a personalized response to their application.</li>
<li>Applicant correspondence is handled in a timely and professional manner.</li>
<li>Screening in careers website / CVs shared are followed up with the hiring manager of the department.</li>
<li>Every applicant receives a final response as part of the talent acquisition process.</li>
<li>All vacancies are advertised in the career websites.</li>
<li>The hotel page of the career&rsquo;s website is up-to-date and well maintained.</li>
<li>All new joiners are personally welcomed, and necessary paperwork completed in an organized and efficient manner.</li>
<li>New joiner starting dates are communicated and coordinated with the respective HODs and the Learning &amp; Development department.</li>
<li>Every new joiner has a complete colleague&rsquo;s file.</li>
<li>All declined / regret applications are filed.</li>
<li>Colleagues are welcomed to the People &amp; Culture office in a warm and friendly manner.</li>
</ul>
As Talent Acquisition Coordinator, we expect from you:
<ul>
<li>Previous experience in the same role in luxury property and resort experience is a plus.</li>
<li>A bachelor's degree in technical or Human Resources or a related field is required.</li>
<li>Experience in and knowledge of the recruitment process.</li>
<li>Excellent written and verbal communication skills and interpersonal skills.</li>
<li>Knowledge of People &amp; Culture resources and tools.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Talent Acquisition Coordinator

<div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Commercial Department in Riyadh, the Conference &amp; Events Coordinator is responsible to assist the fundamental set-up, organization and development of systems within the department. This position will create all forms, scheduling systems, and correspondence venues and devise accurate internal sales procedures for addressing daily requests.

The Events Coordinator will be responsible for providing information, assisting in the daily operation of the department as well as the maintenance of all sales records. This individual will also maintain and update the Delphi system and communicate related information to colleagues. The administrative requirements of this position will not be limited to assisting with administrative needs, training, client relations, and general office projects under the direction of Director of Commercial Strategy.

As Conference &amp; Events Coordinator, you will be responsible for the following duties:

It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
<ul>
<li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>Assist the Team in all upcoming tasks within Commercial Strategy but also beyond.</li>
<li>To ensure that Mandarin Oriental, Riyadh&rsquo;s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.</li>
<li>Ensures all requests are handled in the time frame set by the company.</li>
<li>Updates all activities related to company account management in the system and adheres to MOHG standards.</li>
<li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li>
<li>Services our customers to grow share of the account.</li>
<li>Ensures an excellent working relationship with all colleagues within the hotel.</li>
<li>Effectively communicating with all other hotel departments, especially Reservations, Front Office and Banquets.</li>
<li>Establishing and maintaining files, data base of all accounts and assisting the team in maintaining the account management system.</li>
</ul>
 As Conference &amp; Events Coordinator, we expect from you:
<ul>
<li>This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.</li>
<li>Knowledge of waste sorting and recycling procedures. Energy Conservation: Water Conservation.</li>
<li>Supporting sustainability initiative.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
 Benefits:
<ul><li>A competitive salary.</li>
<li>A competitive incentive.</li>
<li>Health insurance.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Conference & Events Coordinator

<div>Mandarin Oriental Jumeira, Dubai is looking for a Head Chef to join our Casa Amor team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at theMandarin Oriental Jumeira, Dubai within the Casa Amor Team, the Head Chef is responsible for all related operational, administrative and financial aspects for the culinary operation of the restaurant

As Head Chef, you will be responsible for the following duties:
<ul>
<li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.</li>
<li>It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<ul><li>On the Job trainers and trainings.</li>
<li>Group Training Technique trainers and trainings.</li>
<li>Update and maintain a complete Training Matrix for your department.</li>
<li>Update and maintain Job Description and Job Specification Matrix for your department.</li>
</ul><li>Ensure the colleagues&rsquo; career path and development needs are being prioritised and documented in accordance with the MO Profile online system.</li>
</ul><ul><li>Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.</li>
</ul><ul><li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>Act as a hotel ambassador at all times.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities</li>
</ul><ul><li>Follow the principle of the 5Ps &lsquo;Proper Planning Prevents Poor Performance&rsquo; at all times and for all activities.</li>
<li>Oversee all operational and administrative culinary aspects of the restaurant as appropriate and be able to prioritise the required level of engagement in both areas depending on business volumes and other related parameters.</li>
</ul><ul><li>Create and maintain a great synergy between the restaurant and Main Production Kitchen to assure maximum efficiency.</li>
<li>Work closely with the respective restaurant manager and executive sous chef to plan menus, prices and promotional events for the Restaurants to maximize revenue generating opportunities in line with market demands.</li>
<li>Regularly review menus in regard to popularity of dishes, food cost and seasonality with the respective Restaurant Manager and suggest new menu proposals to the Executive Chef.</li>
<li>Ensure plating guides are up to date and distributed appropriately.</li>
<li>Ensure that all plating guides are followed according to set dish description, cooking method and presentation image.</li>
<li>Ensure that all the restaurant cuisines are prepared in the most authentic way as standards set by the Executive Chef.</li>
<li>Support Restaurant Manager in overview of all IG point of sales related set ups and carry out regular check on accuracy of all items.</li>
<li>Constantly identify areas for improvement in food and beverage quality by reviewing various quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Restaurant Manager.</li>
<li>Encourage proactive, efficient and effective inter-departmental communication within and beyond the Food and Beverage division to promote a climate of teamwork and enthusiasm.</li>
<li>Provide leadership, direction and support to all colleagues at any time.</li>
<li>Train, evaluate and schedule all colleagues in accordance with the applicable standards, policies and as per the overall business requirements.</li>
<li>Liaise with the Learning &amp; Development Manager on departmental learning and development needs for all colleagues of the restaurants and oversee the overall training activities of the outlets including a heavy involvement in class room training, role plays and on the job trainings.</li>
<li>Prepare a weekly roster to schedule all colleagues effectively to maintain the standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume.</li>
<li>Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly.</li>
<li>Support the Back of House Manager in creating the cleaning and side duty schedules for all positions and ensure compliance and follow through.</li>
<li>Oversee and follow through the food safety standards set by Mandarin Oriental Jumeira Dubai, Safe &amp; Sound and through the local UAE Municipality rules and regulation.</li>
<li>Always Supervise the maintenance and cleanliness of the restaurant Kitchens and Stewarding area and carry out daily checks and monthly walk-throughs with the respective stewarding and engineering colleagues. Follow up accordingly on the produced reports to achieve an immaculate environment.</li>
<li>Ensure proper care, security and maintenance of all hotel equipment through attentive supervision.</li>
<li>Ensure that all buffet displays are food safe, creative, clean and with attention to detail as per set standards by the Executive Chef.</li>
<li>Ensure that Mandarin Oriental, Jumeira Dubai&rsquo;s grooming and appearance standards are always implemented and maintained to reflect an image of professionalism and care.</li>
<li>Personally follow up with guests where possible or required and show presence in the dining area regularly.</li>
</ul><ul><li>Personally monitor and follow through on any requirements of VIP guests who are dining in the Restaurants as well as for special dietary requirements.</li>
<li>Ensure customer satisfaction in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
<li>Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the Restaurants in cooperation with the Restaurant manager.</li>
</ul><ul><li>Communicate rules &amp; regulations to all colleagues by using the Colleague Handbook and any other appropriate documents.</li>
<li>Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental Jumeira, Dubai&rsquo;s procedures.</li>
<li>Conduct daily meetings with the team and provide a regular forum for two-way communication with the whole team.</li>
<li>Conduct weekly hands on dish training to ensure food knowledge and cooking methods are always up to date.</li>
<li>Ensure recipe costings are up to date and in line with selling prices.</li>
<li>Oversee and take full responsibility of all food safety related administration.</li>
<li>Ensure support is given to the Commissary and Butchery for the daily market list and inventory control.</li>
<li>Maintain solid records of all holiday and PH clearance and assure none are accumulated within the Kitchen.</li>
<li>Monitor the monthly P&amp;L and food cost and carry out regular detailed analysis of outlet related financial information including menu engineering.</li>
<li>Follow all procedures, policies and practices with regard to the Jardine audit related requirements for the Culinary department</li>
<li>To be updated with the latest food trends in the F&amp;B industry to ensure the outlet Cuisine are in line or ahead of international standards.</li>
<li>Plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet.</li>
<li>Attend and participate in all required meetings as scheduled.</li>
<li>Perform any other reasonable duties as required by the Executive Chef.</li>
</ul>
As Head Chef, we expect from you:
<ul>
<li>Experience of Dubai market</li>
<li>Experience in mediterranean cuisine</li>
<li>Standalone experience in a fast-paced environment (hotel experience not mandatory but preferred)</li>
<li>Great interpersonal skills</li>
<li>Leadership and business mindset</li>
<li>Team builder and motivator</li>
<li>Act as a brand ambassador</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Head Chef, Casa Amor

<div>Concierge

Mandarin Oriental Muscat is looking for a Concierge to join our Residences team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

Concierge reports to the Director of Residences.

As Concierge, you will be responsible for the following duties:
<ul>
<li>Working efficiently with all departments as one team to ensure the full satisfaction of both guests and residents at all times, whether they are in-house or elsewhere by providing services and information that meet or exceed their expectations.</li>
<li>To ensure you are performing your daily tasks in accordance with Mandarin Oriental Standard Operating Procedures. This includes responsibility for dealing with all desk-based procedures and processes.</li>
<li>Assisting residents with obtaining services related to their apartments, in accordance with the lease, and other contractual arrangements</li>
<li>Providing detailed information regarding any services required, such as dining reservations, concert, sports and theatre tickets, travel arrangements, reservations, maintenance, personal trainers, massage therapists.</li>
<li>To maintain accurate and timely records of guests and residents&rsquo; requests and other work tasks, ensuring that relevant information is communicated to colleagues and/or management, as required.</li>
<li>To be acquainted with all guests, residents and visitors, and to greet them by name whenever possible, in a polite, professional and personable manner. To announce visitors to residents and management.</li>
<li>To keep all informational databases updated and current at all times.</li>
<li>To assist the Door and Bell teams to perform their duties when necessary to ensure consistency in delivering service.</li>
<li>To prepare daily reports, updating arrival and departure, handovers, move ins, works and delivers, as well handover of daily operations.</li>
<li>Working with HMS and building link system, updating Resident&rsquo;s details and following requirements of Resident&rsquo;s accounts</li>
<li>To greet our guests, residents and visitors on both arrival and departure courteously and professionally.</li>
<li>To ensure the safe keeping, collection and drop of master key and ERT key</li>
<li>To ensure the safe keeping and issuing of pass keys.</li>
<li>To ensure the safe keeping and issuing of radios.</li>
<li>To ensure access to the Resident&rsquo;s units is properly handled and logged.</li>
<li>To coordinate and overlook safe parking of resident&rsquo;s cars in our parking bays as per dedicated parking slots.</li>
<li>To assist with directions and gate access for residents&rsquo; guests and resident&rsquo;s deliveries</li>
<li>To send notice letters of upcoming tasks and activities planned in Residences to the Owners and Tenants as to insure a good communication.</li>
<li>To receive and send facsimiles, mail, packages on behalf of our residents and guests in a prompt and efficient manner.</li>
<li>To cover Doorman duties when required.</li>
<li>To ensure prompt and safe luggage and deliveries handling.</li>
<li>To attend briefings at the beginning and end of shift to ensure continuity of service.</li>
<li>To perform any other reasonable requests as directed by Director of Residences.
</li></ul>Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul> 


We&rsquo;re Fans. Are you?</div>

Concierge - Omani National (Residences)

<div>Guest Relations Agent &ndash; Russian Speaker

Mandarin Oriental Muscat is looking for a Guest Relation Agent to join our Guest Relations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

Guest Relations Agent reports to the Guest Relations Manager.

As Guest Relation Agent, you will be responsible for the following duties:
<ul>
<li>Creates MOWow Moments that surprise and inspire our guests.</li>
<li>Being able, and regularly performing, duties of all functions within the Front Office such as check-in, check-out, credit card handling, complaint handling, corresponding with our guests and guest relation tasks.</li>
<li>Be the first point of contact in terms of guest relations, feedback and services.</li>
<li>Assisting in billing and invoice preparation.</li>
<li>Preparing reports according to MOHG standards.</li>
<li>Updating registration cards according to MOHG standards.</li>
<li>Be present at the Front Office at the designated shifts and support the Team operationally.</li>
<li>Being an ambassador of the hotel, both being actively engaging with guests and with colleagues.</li>
<li>Understands and follows all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules.</li>
<li>Develops and supports Trainees and Interns at the Front Office.</li>
<li>Handling and updating Guest360 and Fans of MO profile data.</li>
<li>Actively advertises our Fans of MO guest recognition program to our guests.</li>
<li>Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards.</li>
<li>Handle all guest complaints and comments tactfully and escalate them in a reasonable and sensitive manner.</li>
<li>Cooperate and coordinate teamwork with other departments.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programs for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay program offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programs are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Relations Agent - Russian Speaker

<div>Mandarin Oriental Downtown, Dubai is looking for a Doorman to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Doorman is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering, and storing of guests&rsquo; luggage, communication of information and handling guest requests. Doorman reports to Assistant Guest Services Manager.

As a Doorman, you will be responsible for the following duties:
<ul>
<li>Greet guests upon arrival and departure, assist with luggage, open car and hotel doors, help with taxis, and escort guests to express elevators.</li>
<li>Oversee street traffic outside the hotel, maintain cleanliness and order at the entrance, and ensure proper alignment of equipment and supplies.</li>
<li>Handle department keys, radios, and phones securely; remain in assigned post; and communicate effectively with the front office team.</li>
<li>Adhere to hotel policies, safety standards (FLHSS&amp;E), and maintain professional posture and demeanor at all times.</li>
<li>Promote a positive team environment, engage in regular communication with other departments, and participate in staff meetings to support operational goals.</li>
<li>Engage guests warmly, collect preferences, resolve complaints or refer them appropriately, and create memorable experiences aligned with MOHG Legendary Quality Experiences.</li>
</ul>
As a Doorman, we expect from you:
<ul>
<li>Senior School qualification or equivalent, with at least 3 years of experience in a 5-star hotel and a minimum of 2 years in a Door or Bell role.</li>
<li>Prior experience in the Middle East hospitality sector is considered an advantage.</li>
<li>Excellent verbal and written communication skills in English; additional language skills, particularly Arabic, are preferred.</li>
<li>Proven ability to understand guest needs and deliver high-level customer service independently.</li>
<li>Strong interpersonal, organizational, and multitasking skills, with attention to detail in a fast-paced environment.</li>
<li>Physically capable of standing for extended periods and available to work flexible shifts, including evenings, weekends, and holidays.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Doorman

<div>Mandarin Oriental Jumeira, Dubai is looking for a Hostess to join our Noor Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at the Mandarin Oriental Jumeira Dubai within the Noor Lounge Team, the Hostess will take reservations for the outlet and if required for any other outlets and manage and maintain the reservation system, including the database with respective guest preferences. Furthermore, the hostess welcomes and escorts visitors with the overall objective to delight and satisfy each and every guest. If necessary, she will help and carry out all required operational tasks and duties in the outlet under the guidance of the respective managers.

As Hostess Noor Lounge, you will be responsible for the following duties:
<ul>
<li>Have a very good understanding of the outlet&rsquo;s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.</li>
<li>Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.</li>
<li>Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.</li>
<li>To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.</li>
<li>Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.</li>
<li>Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.</li>
<li>Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.</li>
<li>Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.</li>
<li>Perform any tasks related to billing according to hotel standards and cashiering policies if required.</li>
<li>Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.</li>
<li>To bid friendly farewell to guests and sincerely thank them for their visit.</li>
<li>Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state.</li>
<li>Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests.</li>
<li>Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets.</li>
<li>Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues.</li>
<li>Ensure that superiors and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies.</li>
<li>Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table, or serving food if required.</li>
<li>Ensure that Mandarin Oriental Jumeira&rsquo;s grooming, and appearance standards are implemented and always maintained to reflect an image of professionalism and care.</li>
<li>Listen to every guest and observe body language carefully to be able to understand guest needs and expectations and consistently delight and satisfy every guest.</li>
<li>Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately.</li>
<li>Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest.</li>
<li>Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.</li>
<li>Create WOW moments to surprise and delight guests in the outlet through gestures and other actions.</li>
<li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
<li>Proactively gather and record guest&rsquo;s preference to superiors and act upon them whenever known and maintain the database.</li>
</ul>
As Hostess Noor Lounge, we expect from you:
<ul>
<li>High School qualification or equivalent is preferred.</li>
<li>Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.</li>
<li>Experience as Hostess in a high-volume restaurant with highest levels of service is preferred.</li>
<li>Minimum 2 years&rsquo; experience working as Hostess in a luxury hotel environment.</li>
<li>Ability to understand guest needs and to deliver superior customer service.</li>
<li>Ability to work long hours with a strong focus on operational excellence.</li>
<li>Familiar with Table Management System procedures is preferred.</li>
<li>Knowledge of bar service procedures and standards is preferred.</li>
<li>Ability to understand the flow of service and handle multiple tasks effectively is preferred.</li>
<li>Ability to handle telephone calls and written correspondence properly.</li>
<li>Basic computer skills including MS Office.</li>
<li>Ability to understand effective approaches of communication with different individuals.</li>
<li>Able to communicate clearly with peers and superiors.</li>
<li>Very good verbal and written communication skills in English.</li>
<li>Verbal and written communication skills in Arabic or other languages are preferred.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Hostess, Noor Lounge (Russian Speaking)

<div>Bartender

Mandarin Oriental Muscat is looking for a Bartender to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

The Bartender reports to the Food and Beverage.

As Bartender you will be responsible for the following duties:
<ul>
<li>To always following the production sequence of all beverage products and bar sequence of service.</li>
<li>To always achieve the service and product delivery standards with a high degree of client care and service.</li>
<li>To responsible the set-up and operation of a bar station/section.</li>
<li>Provide services for guest such as order taking, promoting restaurant food and beverage offerings.</li>
<li>Provide recommendation and prepare wine and creative cocktail choice for the guest.</li>
<li>To co-ordinate the service of food and beverage efficiently and accurately.</li>
<li>To report and follow up all maintenance defaults affecting efficient and professional delivery of service.</li>
<li>To respond proactively to guest queries, followed by effective communication.</li>
<li>To perform all duties related to restaurant opening/closing check list.</li>
<li>Perform any other reasonable duties as required by the Bar Supervisor/ Assistant Manager</li>
<li>To carry out daily, weekly, and monthly inventory</li>
<li>Responsible for cash float and cashiering</li>
<li>To maintain and order all the store requisition.</li>
<li>To maintain the stocks rotation.</li>
</ul>
As Bartender, we expect from you:
<ul>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>A minimum of 1 year of Bartender experience</li>
<li>Excellent interpersonal skills</li>
<li>Ability to understand guest needs and expectations and to deliver superior customer service with little input from others</li>
<li>Perform job with attention to details and the ability to organize and handle multiple tasks effectively</li>
<li>Clear communication; effective verbal communication skills in English.</li></ul> 


Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul> 


We&rsquo;re Fans. Are you?</div>

Bartender

<div>Mandarin Oriental Downtown, Dubai is looking for a Guest Relations Supervisor to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Guest Relations Supervisor is responsible to support and execute the operations in the Guest Relations section, elevate guest experience and ensure all VIP guests and club guests are provided with high quality service. Guest Relations Supervisor reports to Guest Relations Manager.

As a Guest Relations Supervisor, you will be responsible for the following duties:
<ul>
<li>Ensures VIP rooms are prepared to guest preferences, attends to special requests, and anticipates needs throughout the stay, including handling luggage, amenities, and suite orientation.</li>
<li>Collaborates with various departments (e.g., Housekeeping, Spa, Concierge) to fulfill guest needs and ensure seamless service, including proper shift handovers and using systems like Alice App.</li>
<li>Engages warmly with guests, manages expectations, addresses complaints, and consistently strives to deliver memorable and personalized &ldquo;WOW&rdquo; experiences.</li>
<li>Conducts check-ins/check-outs, maintains inventory of guest supplies and amenities, and upholds hotel policies, ensuring full knowledge of all resort services and standards.</li>
<li>Fosters teamwork, provides coaching and feedback, handles conflicts, and actively participates in meetings to drive continuous service improvement.</li>
<li>Demonstrates humility, empathy, and integrity while promoting a culture of excellence aligned with the hotel&rsquo;s Legendary Quality Experiences (LQEs).</li>
</ul>
As a Guest Relations Supervisor, we expect from you:
<ul>
<li>Senior School qualification with at least 2 years of experience in a 5-star hotel, including a minimum of 1 year in Guest Relations or Butler services.</li>
<li>Advantageous to have prior experience in hotel pre-opening and working in the Middle East region.</li>
<li>Proficient in Microsoft Office, PSMS, and other relevant front office software.</li>
<li>Strong verbal and written communication, problem-solving, and interpersonal skills for engaging with guests and colleagues at all levels.</li>
<li>Excellent organizational abilities with keen attention to detail; able to multitask and prioritize in a dynamic environment.</li>
<li>Physically capable of standing for extended periods and flexible to work various shifts, including evenings, weekends, and holidays.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Relations Supervisor

<div>Mandarin Oriental, Doha is looking for a Housekeeping Coordinator to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

As Housekeeping Coordinator, you will be responsible for the following duties
<ul>
<li>Answer all telephone calls coming into the Housekeeping office</li>
<li>Ensure that all colleagues log in and out their used devices</li>
<li>Keep track of any incoming requests in log book and make sure to follow up accordingly</li>
<li>Coordinate and distribute guest requests and ensure they are addressed</li>
<li>Manage early arrivals/VIPs&rsquo; special requests by continuously providing update for Housekeeping Supervisors on priority of rooms needed</li>
<li>Update additional credits/rollaway beds and baby cots</li>
<li>Inform Executive Housekeeper of all requests coming in from the Serviced Apartments</li>
<li>Enter any maintenance requests into HotSOS system</li>
<li>Log and store all lost&amp;found items together with the Housekeeping Manager</li>
</ul>
As Housekeeping Coordinator, we expect from you:
<ul>
<li>Senior School qualifications or equivalent is mandatory</li>
<li>Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is beneficial</li>
<li>Minimum 1 year of experience working in a 5-star hotel environment.</li>
<li>A minimum of 1 year of housekeeping experience</li>
<li>Previous working experience in the Middle East is beneficial</li>
<li>Good housekeeping, chemical, linen and machinery knowledge is mandatory</li>
<li>Positive attitude and problem solving skills</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li></ul> 


We&rsquo;re Fans. Are you?</div>

Housekeeping Coordinator

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Waiter/Waitress to join our Food &amp; Beverage - Talea team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food &amp; Beverage Department, the Waiter/Waitress is responsible for ensuring that guests are served food and beverage according to the standards of Emirates Palace Mandarin Oriental. The Waiter/Waitress reports to the Assistant Restaurant Manager.

As Waiter/Waitress, you will be responsible for the following duties:
<ul>
<li>Set up stations and tables according to set standards</li>
<li>Greet the guest according to the standards set by Emirates Palace Mandarin Oriental</li>
<li>Communicate with the guest according to the standards set by Emirates Palace Mandarin Oriental</li>
<li>Assist the captain in presenting the menu, making recommendations, and taking orders</li>
<li>Serving food and beverage items and ensuring prompt service</li>
<li>Follow up on billing and checking procedures</li>
<li>Coordinate and assist in the clearing of tables</li>
<li>Coordinate and assist in the clearing of station</li>
<li>Coordinate and supervise the return of dirty linen</li>
<li>To be present in the restaurant during service hours</li>
<li>Ensure that the captain is kept informed of all guest comments and complaints</li>
<li>Attend communication meetings, briefings, and training sessions as required by the restaurant manager, training manager, and food and beverage manager</li>
<li>To keep uniform neat and clean and ensure good personal grooming and hygiene in accordance with the standards of Emirates Palace Mandarin Oriental, Abu Dhabi</li>
</ul>
As Waiter/Waitress, we expect from you:
<ul>
<li>Certification or Diploma in Hospitality Management is preferred</li>
<li>Previous experience in a luxury hotel is preferred, resort experience will be a plus</li>
<li>Passionate about guest service with an engaging personality</li>
<li>Italian language will be an advantage</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Waiter/Waitress - Talea

<div>Mandarin Oriental Downtown, Dubai is looking for a Concierge Supervisor to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Concierge Supervisor is responsible to help the Chief Concierge to supervise the Concierge team who provides luxury services to all guests and colleagues. The Concierge Supervisor will have the best knowledge of Dubai, providing personalized recommendations and arrangements that enhance the overall guest experience. Concierge Supervisor reports to Chief Concierge.

As a Concierge Supervisor, you will be responsible for the following duties:
<ul>
<li>Lead, train, and supervise the Concierge team, managing daily operations, schedules, performance, and adherence to FLHSS&amp;E standards.</li>
<li>Provide a warm and personalized welcome to guests, engaging in meaningful conversations to capture preferences and enhance guest profiles.</li>
<li>Assist guests with directions within the hotel and provide accurate travel information for destinations outside the property.</li>
<li>Respond promptly to all guest requests and needs, coordinating services such as transportation, deliveries, and reservations.</li>
<li>Monitor valet parking and contracted limousine services, ensuring quality control and suggesting improvements as needed.</li>
<li>Maintain accurate records of guest activities, stay informed on hotel events and local happenings, and collaborate closely with the Front Office and PBX teams.</li>
</ul>
As a Concierge Supervisor, we expect from you:
<ul>
<li>High School Diploma or equivalent, with a minimum of 3 years' experience in a 5-star hotel and at least 2 years in a Concierge role within a luxury environment.</li>
<li>Strong knowledge of MS Office, GoConcierge, and Hotsos; pre-opening experience is a plus, and prior work in Dubai is essential.</li>
<li>Excellent English communication skills, both verbal and written; Arabic language skills are an added advantage.</li>
<li>Proven ability to understand and anticipate guest needs, delivering superior customer service with professionalism and care.</li>
<li>Strong leadership and motivational skills, with a track record of effectively managing and inspiring a team.</li>
<li>Highly organized and detail-oriented, able to multitask and adapt in a fast-paced setting, with the physical ability to stand for extended periods and work varied shifts.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Concierge Supervisor

Join Mandarin Oriental Hotel Group and explore 49 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.