Urwah Admin

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Wings Butler Supervisor to join our Butler Services Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Rooms Division Department, the Wings Bulter Supervisor is responsible to supervise and directs all aspects of the butler department as outlined in the Rooms division manual. The Wings Bulter Supervisor reports to the Assistant Manager - Butler Services.

As a Wings Butler Supervisor, you will be responsible for the following duties:
<ul>
<li>Understand and implement all company policies, procedures, standards, specifications, and training programs</li>
<li>Ensure all food products are consistently prepared and served in accordance with established recipes, portion sizes, cooking methods, and presentation standards</li>
<li>Provide warm, friendly, and courteous service to all guests, ensuring they always feel welcome</li>
<li>Achieve company objectives in sales, service quality, and facility presentation</li>
<li>Continuously develop team members through coaching, training, and professional development opportunities</li>
<li>Prepare and maintain all required documentation, reports, and forms accurately and on time</li>
<li>Ensure all equipment is properly maintained, clean, and in good working conditions through regular inspections and participation in preventive maintenance programs</li>
<li>Oversee employee performance appraisals, ensuring they are conducted accurately and within set timelines</li>
<li>Compile and submit the monthly regional training report</li>
<li>Ensure smooth daily operations while maintaining the highest standards of guest service</li>
<li>Support cost-effective operations and assist in the efficient organization of departmental activities</li>
<li>Maximize departmental profitability through effective cost control and resource management</li>
<li>Identify and address service or operational issues based on guest feedback, in coordination with the Assistant Manager &ndash; Butler Services</li>
<li>Maintain an organized and efficient departmental structure and workflow</li>
<li>Perform additional duties as assigned by the Assistant Manager &ndash; Butler Services</li>
<li>Uphold the company&rsquo;s image through proper grooming, uniform standards, and adherence to personal hygiene policies</li>
<li>Organize staff schedules, manage overtime, and ensure adequate coverage to meet operational needs</li>
<li>Coordinate closely with the Front Office regarding arrivals, departures, VIP guests, and special requests</li>
</ul>
As Wings Butler Supervisor, we expect from you:
<ul>
<li>Previous experience in the same role in a luxury hotel is required, resort experience is a plus</li>
<li>Strong interpersonal, leadership, and communication skills with a proven ability to deliver personalized guest services</li>
<li>Proficient in Hotel Property Management Systems (PMS), Microsoft Office applications, and guest history databases</li>
<li>Fluent in English; proficiency in additional languages will be considered an advantage</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Wings Butler Supervisor

<div>Mandarin Oriental Downtown, Dubai is looking for a Waiter/ess to join our Lobby Lounge team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Food and Beverage Department in Dubai, as a Waiter/ess in our Lobby Lounge, you play a critical role in providing an exceptional dining experience for our guests. This includes taking orders, serving food and beverages, and ensuring that every aspect of the dining experience meets our standards. The Waiter/ess will report to the F&amp;B Supervisor.
As a Waiter/ess, you will be responsible for the following duties:<ul>
<li>
Maintain comprehensive knowledge of the Lounge menu, including light meals, beverages, and signature drinks. Offer suggestions and answer questions to enhance the guest experience.</li>
<li>Take accurate food and beverage orders from guests, communicate clearly to the kitchen and bar staff, and ensure all orders are delivered promptly and according to guest specifications.</li>
<li>Address special requests or dietary needs professionally and carefully, ensuring management and kitchen colleagues are informed of guest preferences or allergies.</li>
<li>Provide attentive and personalized service to guests, ensuring their needs are met efficiently and gracefully. Properly upsell services and products to guests, enhancing service and generating increased revenue.</li>
<li>Operated the POS system to process food and beverage orders, performed billing tasks according to hotel and cashiering policies, and set up and cleared tables according to restaurant standards.</li>
<li>Create WOW moments to surprise and delight guests, ensuring customer satisfaction from arrival to departure, following MOHG Legendary Quality Experiences (LQES).</li>
</ul>
As a Waiter/ess, we expect from you:<ul>
<li>
A High School qualification or equivalent is preferred, and a Degree or higher national diploma in Hospitality/Hotel/Business Management is advantageous.</li>
<li>Minimum 2 years&rsquo; experience working as a Waiter/ess, preferably in a high-volume restaurant or luxury hotel.</li>
<li>Strong verbal and written communication skills in English, with additional languages such as Arabic being a plus.</li>
<li>Knowledge of acceptable dining service procedures and standards, and familiarity with restaurant point of sales and cashiering procedures.</li>
<li>Strong interpersonal and communication skills, ability to interact effectively with guests and colleagues, and understanding of the service flow.</li>
<li>Demonstrates the physical ability to stand for extended periods and the flexibility to work a variety of shifts, including evenings, weekends, and holidays, in accordance with business requirements.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, taking time off is important. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Waiter/ Waitress

<div>Food and Beverage Supervisor

Mandarin Oriental Muscat is looking for a Food and Beverage Supervisor to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Responsibilities
<ul>
<li>Display full knowledge of food and beverage and dining venue offering.</li>
<li>Ensure colleagues start and finish shifts at the correct time.</li>
<li>Assist in setting up tables for all meal periods.</li>
<li>Assist colleagues in setting up service stations according to MEP standards.</li>
<li>Be familiar with all billing procedures.</li>
<li>To handle all banqueting area relevant equipment.</li>
<li>Attend daily meetings.</li>
<li>Attend all mandatory training sessions arranged by MO.</li>
<li>Ensure correct quality, presentation and delivery of all dishes and drinks.</li>
<li>Perform all administrative tasks designated to him/her by management.</li>
</ul><ul><li>Supervise F&amp;B service by directing and supporting his/her subordinates</li>
<li>Ensure that the restaurant area is adequately staffed during his/her shift and to notify his/her superior of any shortages.</li>
</ul><ul><li>Identify and carry out any specific training and development needs among the team.</li>
</ul><ul><li>Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.</li>
<li>Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.</li>
<li>Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
</ul><ul><li>Taking reservations accurately where necessary while keeping track of guest&rsquo;s preferences.</li>
<li>Greeting and seating guests according to MO standards.</li>
<li>Presenting the menu correctly to each guest.</li>
<li>Taking orders from all guests in line with event policy.</li>
<li>Offering suggested up-selling based on outlet policy.</li>
<li>Serving food and beverages according to MO standards.</li>
<li>Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.</li>
<li>Presenting the bill and handle payment procedures.</li>
<li>Ensure guest satisfaction at all times and proactively seek feedback.</li>
<li>Handling special requests from guests and VIPs.</li>
<li>Implement service recovery actions and follow up.</li>
<li>Bidding guests farewell when leaving the venue.</li>
<li>Anticipating the guests&rsquo; needs by keeping control of service flow and identify potential bottle necks.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Food and Beverage Supervisor - Seasonal Contract

<div>Mandarin Oriental Downtown, Dubai is looking for a Commis to join our Pastry team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Pastry section in Dubai, the Commis will assist in the preparation and presentation of high-quality pastries, ensuring consistency, precision, and attention to detail. This role supports timely production while maintaining exceptional standards of hygiene, quality, and presentation in line with the hotel&rsquo;s culinary excellence. The Commis reports to Chef de Partie.
As a Commis, you will be responsible for the following duties:<ul>
<li>
Assist in the preparation of a wide variety of pastries, breads, and other baked goods, ensuring adherence to established recipes and presentation standards.</li>
<li>
Maintain consistency, quality, and portion control in all pastry production to meet luxury brand expectations.</li>
<li>
Support the Pastry Chef and Demi Chef de Partie in daily operations, including mise en place, station setup, and timely execution during service periods.</li>
<li>
Ensure proper storage and labelling of all ingredients and finished products to maintain freshness and comply with food safety standards.</li>
<li>
Uphold and comply with all health, food safety, and hygiene standards in line with hotel policies, HACCP requirements, including those mandated by UAE Municipality.</li>
</ul>
As a Commis, we expect from you:<ul>
<li>
High School qualification or equivalent is required.</li>
<li>
 A Degree or Higher National Diploma in Hospitality or Culinary Arts is preferred.</li>
<li>
Minimum of 1 year of culinary experience as a Commis -Pastry in a high-volume hotel or restaurant is preferred.</li>
<li>
Basic skills in food handling, preparation, and kitchen operations.</li>
<li>
Familiarity with basic food hygiene and safety standards is an advantage.</li>
<li>
Passion for bakery and willingness to learn and grow within the culinary team.</li>
</ul>
Our commitment to you<ul>
<li>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Commis - Pastry

<div>Mandarin Oriental Jumeira, Dubai is looking for an Assistant Revenue Manager &ndash; Rooms to join our Revenue Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
About the job
The Assistant Revenue Manager &ndash; Rooms supports the Director of Revenue Management in driving the hotel&rsquo;s rooms revenue strategy to ensure maximum profitability and optimal market share. The role assists in implementing the MOHG revenue management systems, supporting the forecasting, budgeting, and pricing processes, and ensuring the consistent application of the hotel&rsquo;s yield strategy across all segments and channels.
This position bridges analytical work and practical execution &mdash; providing daily oversight on pricing, distribution, and demand analysis while collaborating closely with Sales, Reservations, and Marketing to ensure that business decisions align with the overall commercial strategy of Mandarin Oriental Jumeira, Dubai.
The Assistant Revenue Manager acts as a deputy to the Director of Revenue Management and plays an active role in mentoring junior team members, contributing to weekly revenue meetings, and supporting tactical decision-making.
As an Assistant Revenue Manager - Rooms, you will be responsible for the following duties:
General:
<ul><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li>
<li>
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.</li>
<li>
It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.</li>
<li>
It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>
On The Job trainers and trainings.</li>
<li>
Group Training Technique trainers and trainings.</li>
<li>
Update and maintain a complete Training Matrix for your department.</li>
<li>
Update and maintain Job Description and Job Specification Matrix for your department.</li>
<li>
Ensure the colleagues&rsquo; career path and development needs are being prioritised and documented in accordance with the MO Profile online system.</li>
<li>
Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.</li>
<li>
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>
Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>
Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>
Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>
Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>
Act as a hotel ambassador at all times.</li>
<li>
To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul>
Managerial Duties:<ul>
<li>
Assist in the development and implementation of room revenue management strategies to maximize RevPAR and profitability.</li>
<li>
Prepare and present data for weekly Revenue Strategy Meetings, supporting decision-making with accurate analysis.</li>
<li>
Support monitoring of market trends, competitor rates, and demand patterns to recommend tactical actions.</li>
<li>
Oversee daily pricing and inventory management in coordination with Reservations and Distribution.</li>
<li>
Ensure all pricing decisions align with the hotel&rsquo;s positioning, rate parity standards, and MOHG guidelines.</li>
<li>
Maintain regular communication with the Sales and Marketing teams to align strategies across all business segments.</li>
<li>
Contribute to accurate monthly forecasts and assist in the annual budget process.</li>
<li>
Support in tracking and analysing denied, lost, and cancelled business.</li>
<li>
Ensure the Revenue Management systems and PMS are maintained accurately and efficiently.</li>
</ul>
Departmental Duties:<ul>
<li>
Support daily inventory control, rate loading, and restriction management.</li>
<li>
Review pickup, pace, and channel performance reports to identify trends and opportunities.</li>
<li>
Assist in ensuring pricing logic and room type hierarchy is maintained across all systems.</li>
<li>
Collaborate with the Sales and Reservations teams to ensure negotiated contracts and promotions are accurately loaded.</li>
<li>
Support forecast preparation (3-day, 10-day, 30-day, 90-day) for transient and group segments.</li>
<li>
Monitor performance of key distribution channels and online partners, ensuring rate integrity.</li>
<li>
Support the development of the rooms budget and marketing plan components related to pricing and segmentation.</li>
<li>
Assist in evaluating daily, weekly, and monthly STR performance and recommend actions to maintain competitive positioning.</li>
<li>
Ensure systems (IDeaS, PMS, SynXis, etc.) are used effectively to manage demand and pricing controls.</li>
<li>
Maintain a detailed understanding of market segmentation, lead times, and booking behavior to guide strategy.</li>
<li>
Provide analytical support for promotional planning, rate testing, and displacement analysis.</li>
</ul>
4. Customer Focus:<ul>
<li>
Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience</li>
<li>
Services our customers in order to grow market share</li>
<li>
Build strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively</li>
<li>
Sets a positive example for the Reservations Service Department</li>
</ul>
5. Colleague Relations:<ul>
<li>
Develops, implements and maintains a departmental orientation program for colleagues to receive the appropriate new hire training to successfully perform their job</li>
<li>
Manages team performance through developments plans, monitoring progress on a monthly basis</li>
<li>
Utilizes all available on the job training tools for colleagues</li>
<li>
Ensures an excellent working relationship with all colleagues within hotel</li>
<li>
Administrative Duties:</li>
<li>
Prepares weekly and monthly forecasts</li>
<li>
Ensures that all booking systems are maintained to achieve optimal results, liaises with Marketing team to ensure content is up to date</li>
<li>
Completes and analyses month-end reports</li>
<li>
Maintains accurate records of room type selling and sets targets for the team</li>
</ul>
Additional Duties:<ul>
<li>
Participate in departmental and inter-departmental meetings as required.</li>
<li>
Support ad-hoc analysis and projects assigned by the Director of Revenue Management or Director of Commercial Strategy.</li>
</ul>
As an Assistant Revenue Manager - Rooms, we expect from you to have:<ul>
<li>
Degree or Higher National Diploma in Hospitality/Hotel/Business Management.</li>
<li>
Minimum of 4 years&rsquo; experience in Revenue Management in a luxury hotel environment.</li>
<li>
Experience with revenue management systems (IDeaS preferred) and property management systems.</li>
<li>
Strong analytical and numerical skills, with attention to detail.</li>
<li>
Proficiency in MS Office, particularly Excel and PowerPoint.</li>
<li>
Excellent interpersonal, verbal, and written communication skills in English.</li>
<li>
Ability to manage multiple priorities in a fast-paced environment.</li>
<li>
Previous experience in the GCC preferred.</li>
</ul>
Our commitment to you:
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Assistant Revenue Manager - Rooms

<div><h2 class="jobSectionHeader">Scope of Position</h2>
The Waiter will carry out all required operational tasks and duties in the outlet under the guidance of the respective managers and supervisors, with the overall objective to serve food in a timely manner and delight and satisfy each and every guest.
Responsibilities
General:
<ul><li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul>
Departmental:<ul>
<li>
Have a good understanding of the outlet&rsquo;s concept and food and beverage offerings and be able to verbally explain those to guests.</li>
<li>Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.</li>
<li>Be able to operate the required steps on the point of sales system in order to process food and beverage orders.</li>
<li>Be able to deliver service by understanding the guest requirements.</li>
<li>Carry out all tasks in a friendly, courteous and efficient manner.</li>
<li>Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.</li>
<li>Be able to process MOHG Gift cards and other non-cash methods of payment.</li>
<li>Perform any tasks relating to billing according to hotel standards and cashiering policies.</li>
<li>Ensure all dishes are presented in compliance with hotel standards and food &amp; beverage specifications.</li>
<li>Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.</li>
<li>Assist in picking up all required stocks, including linen, beverage, dried goods and</li>
</ul>
others and arrange them accordingly.<ul>
<li>
Ensure product knowledge is up to date.</li>
<li>Support as required other outlets as assigned by the restaurant manager.</li>
<li>Any other reasonable tasks as assigned by the restaurant manager.</li>
</ul>
Colleague Relations:<ul>
<li>
Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.</li>
<li>Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.</li>
</ul>
Guest Relations:<ul>
<li>
Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.</li>
<li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
<li>Have a natural, warm smile and a friendly and passionate approach towards guests.</li>
<li>Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.</li>
<li>Report guest&rsquo;s preference to superiors and act upon them whenever known.</li>
</ul>
Preferable Mandarin/Chinese Speaker</div>

Waiter

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Duty Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Duty Manager is responsible for supervising all areas and activities pertaining to the guest services operation and all-around hotel activities. Direct and manage Front Office in absence of the Front Office Manager and assist the Assistant Front Office Manager. The Duty Manager reports to the Front Office Manager.

As a Duty Manager, you will be responsible for the following duties:
<ul>
<li>Support and assist all Front Office sections.</li>
<li>Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.</li>
<li>Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li>
<li>Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li>
<li>Control room availability for walk-ins and establish accountability for guests departure dates and times.</li>
<li>Follow up with Housekeeping for any unresolved room discrepancies.</li>
<li>Maintain reservation procedures and same day arrivals.</li>
<li>Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li>
<li>Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.</li>
<li>Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li>
<li>Ensures that all departmental information is kept accurately and up to date.</li>
<li>Promotes in house sales and facilities to maximize hotel revenues.</li>
<li>Understand and carries out duties in line with Hotel Emergency Procedures.</li>
<li>Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li>
<li>Inspect guestrooms on a daily basis.</li>
<li>Co-ordinate/Assist security personnel in all related matters.</li>
<li>Respond promptly to any operational requests from Front Office and other hotel departments.</li>
<li>Attends to referred and unsolved problematic situations.</li>
<li>Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.</li>
<li>Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li>
<li>Conduct efficient hand-over during shift changes.</li>
</ul>
As a Duty Manager, we expect from you:
<ul>
<li>High school diploma or suitable equivalent</li>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus</li>
<li>Well-groomed, professional appearance</li>
<li>Outstanding written and verbal communication skills in English</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Duty Manager

Join Mandarin Oriental Hotel Group and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.