Urwah Admin

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Kids Club Animator to join our Kids Palace team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Beach Club Department, the Kids Club Animator is responsible for ensuring an enjoyable and safe experience for children visiting our hotel. Your role will involve organizing and leading a variety of engaging activities, games, and educational programs that cater to the needs and interests of our young guests. The Kids Club Animator reports to the Assistant Director of Leisure and Activities.

As a Kids Club Animator, you will be responsible for the following duties:
<ul>
<li>Plan and execute a diverse range of fun and age-appropriate activities for children, including seasonal camps activities and arts and crafts, games, sports, and interactive learning experiences.</li>
<li>Create a welcoming and friendly atmosphere within the Kids Club to ensure children feel comfortable and excited to participate in activities.</li>
<li>Foster positive and nurturing relationships with children, promoting a sense of trust and security while providing emotional support when needed.</li>
<li>Monitor and supervise children during activities, ensuring their safety and well-being at all times, and addressing any safety concerns promptly.</li>
<li>Maintain a clean and organized Kids Club area, including setting up and cleaning up after activities, sanitizing toys and equipment, and ensuring a safe environment.</li>
<li>Adhere to the daily schedule and routines of the Kids Club, including snack times, rest periods, and transition times.</li>
<li>Communicate effectively with parents or guardians, providing updates on their children's participation, daily activities, and any important information or concerns.</li>
<li>Implement positive behaviour management techniques to address challenging behaviours and encourage a respectful and cooperative atmosphere among children.</li>
<li>Collaborate with other Kids Club Animators and staff to coordinate activities, share ideas, and create memorable experiences for children.</li>
<li>Attend training sessions and professional development opportunities related to childcare, safety, and program enhancements.</li>
</ul>
As a Kids Club Animator, we expect from you:
<ul>
<li>Previous experience in the same role in luxury property, resort experience is a plus</li>
<li>Excellent interpersonal and communication skills, problem solving, customer service and professional attitude</li>
<li>Proficiency in spoken and written English is preferred.</li>
<li>Basic first aid knowledge preferred</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Kids Club Animator

<div>Mandarin Oriental Muscat is looking for a People and Culture Supervisor to join our People and Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

As People &amp; Culture Supervisor, you will be responsible for the following duties:
<ul>
<li>Responsible for recruitment activities, including coordinating interviews, preparing offers/ contracts, and facilitating the hiring process.</li>
<li>Execute seamless onboarding, offboarding, and employee lifecycle processes.</li>
<li>Foster positive employee relations and support initiatives that enhance engagement, productivity, and morale.</li>
<li>Administer and ensure compliance with People &amp; Culture policies and procedures.</li>
<li>Maintain accurate and up-to-date employee records and documentation.</li>
<li>Manage colleague communication channels, including noticeboards and internal engagement platforms.</li>
<li>Plan, coordinate, and support colleague engagement activities and events.</li>
<li>Oversee the upkeep of colleague facilities, including locker rooms, colleague cafeteria, rest areas, and notice boards.</li>
<li>Perform any other reasonable duties as assigned by the manager.</li>
</ul>
As People &amp; Culture Supervisor, we expect you to have:
<ul>
<li>Diploma or Degree in Business Management, Human Resources Management, or a related field.</li>
<li>Minimum 1 year of experience in a similar role.</li>
<li>Previous experience in the hospitality, hotel, or tourism industry is preferred.</li>
<li>Excellent verbal and written communication skills in English.</li>
<li>Strong interpersonal and relationship-building skills.</li>
<li>Proficiency in Microsoft Office applications.</li>
<li>A proactive, people-oriented, and service-driven approach.</li>
<li>Strong initiative, eagerness to learn, and attention to detail.</li>
<li>Commitment to professional ethics and values.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li></ul></div>

People and Culture Supervisor - Omani National

<div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Finance Department in Riyadh, the Director of Finance is responsible for the supervision of all members of the Finance &amp; Purchasing Department, for the determination of optimum control objectives and for the installation and maintenance of appropriate internal control systems over income, expenditure, assets and liabilities within the hotel, budget and forecast process and finance meetings with Corporate MOHG finance and Owners. The Director of Finance reports to the General Manager.

As Director of Finance, you will be responsible for the following duties:
<ul>
<li>Ensure the colleagues&rsquo; career path and development needs are being prioritised and documented in accordance with the MO Profile online system.</li>
<li>Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.</li>
<li>You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
</ul><ul><li>To direct, manage and support the development, implementation, maintenance, and administration if all financial controls and accounting procedures, based upon a maximization of internal control techniques consistent with Group corporate management established policy and generally accepted accounting principles, as adapted to the requirements of the hotel&rsquo;s management contract and other local legal requirements.</li>
<li>To play an active role in the management of the hotel and to exercise a responsive attitude to the needs of the General Manager and other members of the hotel management team.</li>
<li>Identify and regularly review the classification levels of all your information with your department.</li>
<li>Ensure that the information and information security equipment assets under your control are secured as effectively as practically possible to ensure the confidentiality, integrity, and availability of the information assets.</li>
</ul>
As Director of Finance, we expect from you:
<ul>
<li>Authorize user access to information under your control and remove access when it is no longer required.</li>
<li>Communicate access control requirements to Information Security management and the information users.</li>
</ul><ul><li>Monitor Information Policy compliance within your scope of authority.</li>
<li>Detect and report Information Security incidents to the Information Security Officer and respond to any incidents that are reported.</li>
<li>Safeguard the security of the company's information and computing assets and comply with the implemented Information Security Policy and all practices and supporting procedures designed in accordance with the policy.</li>
<li>To ensure adequate controls are installed and maintained for the protection of the hotel&rsquo;s assets against loss or misappropriation.</li>
<li>To ensure adequate insurance coverage is maintained to protect the assets of the hotel regarding the requirements contained in the hotel&rsquo;s management contract.</li>
<li>Assume full responsibility for the proper control of all cash funds and other assets for subordinates.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
 Benefits:
<ul><li>A competitive salary.</li>
<li>A competitive incentive.</li>
<li>VIP Health insurance.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Director of Finance

<div><h2 class="jobSectionHeader">Scope of Position</h2>
The Waiter will carry out all required operational tasks and duties in the outlet under the guidance of the respective managers and supervisors, with the overall objective to serve food in a timely manner and delight and satisfy each and every guest.
Responsibilities
General:
<ul><li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul>
Departmental:<ul>
<li>
Have a good understanding of the outlet&rsquo;s concept and food and beverage offerings and be able to verbally explain those to guests.</li>
<li>Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.</li>
<li>Be able to operate the required steps on the point of sales system in order to process food and beverage orders.</li>
<li>Be able to deliver service by understanding the guest requirements.</li>
<li>Carry out all tasks in a friendly, courteous and efficient manner.</li>
<li>Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.</li>
<li>Be able to process MOHG Gift cards and other non-cash methods of payment.</li>
<li>Perform any tasks relating to billing according to hotel standards and cashiering policies.</li>
<li>Ensure all dishes are presented in compliance with hotel standards and food &amp; beverage specifications.</li>
<li>Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.</li>
<li>Assist in picking up all required stocks, including linen, beverage, dried goods and</li>
</ul>
others and arrange them accordingly.<ul>
<li>
Ensure product knowledge is up to date.</li>
<li>Support as required other outlets as assigned by the restaurant manager.</li>
<li>Any other reasonable tasks as assigned by the restaurant manager.</li>
</ul>
Colleague Relations:<ul>
<li>
Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.</li>
<li>Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.</li>
</ul>
Guest Relations:<ul>
<li>
Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.</li>
<li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
<li>Have a natural, warm smile and a friendly and passionate approach towards guests.</li>
<li>Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.</li>
<li>Report guest&rsquo;s preference to superiors and act upon them whenever known.</li>
</ul>
Preferable Mandarin/Chinese Speaker</div>

Waiter

<div>The Hotel
Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the &quot;Barahat,&quot; an open-air square surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.
Our Mission
Our mission is to completely delight and satisfy our guests. We are committed to continual improvement, to making a difference every day and to being the best.
Guiding Principles
Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility<h2 class="jobSectionHeader">
Scope of Position</h2>
Fitness Instructor is responsible for, but not limited to, conducting fitness &amp; wellness classes and the tidiness of the Fitness &amp; Wellness area.
Responsibilities
General:
<ul><li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>Ensure that all standards of LQE, MOQA and Forbes are followed consistently.</li>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>Act as a hotel ambassador at all times.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul>
Departmental:<ul>
<li>
Conduct fitness &amp; wellness classes in a professional manner and according to the Standard Operating Procedures(SOPs) of the department.</li>
<li>Will be responsible for maintaining the fitness classes and programmes schedules accurately.</li>
<li>Will be responsible for maintaining the cleanliness of the entire Fitness &amp; Wellness areas in particular the studios and changing facilities.</li>
<li>Ensure that all areas are in a neat, tidy and sanitary manner in accordance with the FLHSS&amp;E guidelines.</li>
<li>Assist in the smooth flow of the guests&rsquo; journey throughout the day.</li>
</ul>
Customer Focus:<ul><li>
Will greet each guest with a smile and acknowledge guest even in passing.</li></ul><ul><li>
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Fitness &amp; Wellness Manager.</li></ul><ul>
<li>Will proactively offer assistance to all guests when necessary.</li>
<li>Maintain a good rapport will all the members. Ensure that their records are kept up to date.</li>
</ul>
Colleague Relations:<ul><li>
Must attend all training courses as deemed necessary, and must adhere to training as set down by the Fitness &amp; Wellness Manager.</li></ul>
Administrative Duties:<ul>
<li>
Maintain inventory of supplies for the fitness &amp; wellness areas.</li>
<li>Follow up on HOTSOS work orders and ensure that all issues are addressed accordingly.</li></ul></div>

Fitness Instructor

<div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental is expanding its presence in Egypt with the upcoming Mandarin Oriental, Luxor and Mandarin Oriental, Aswan &mdash; two luxury resort destinations set along the Nile in some of Egypt&rsquo;s most historically and culturally significant locations. Located in Upper Egypt, Luxor and Aswan are internationally renowned for their ancient temples, archaeological landmarks, and rich cultural heritage, attracting luxury leisure travellers from around the world.

These landmark properties will bring Mandarin Oriental&rsquo;s legendary service, wellness, and luxury hospitality standards to the Nile region, offering elevated resort experiences rooted in local culture, heritage, and destination storytelling. The resorts are expected to feature luxurious accommodations, destination dining experiences, wellness and spa facilities, leisure offerings, and curated cultural experiences designed to connect guests with the history, beauty, and authenticity of Upper Egypt.

About the job

We are looking for an insightful and commercially minded Cluster Director of Finance who will provide leadership and strategic financial guidance across both Mandarin Oriental, Luxor and Mandarin Oriental, Aswan.

The Cluster Director of Finance will oversee all aspects of financial operations across the two resorts, ensuring robust financial controls, operational efficiency, regulatory compliance, and timely reporting while supporting the successful development, pre-opening, and ongoing operations of both properties.

This role will partner closely with Hotel Management, Ownership, and MOHG Corporate teams to drive financial performance, safeguard assets, support strategic decision-making, and maintain compliance with MOHG policies and local statutory requirements.

As Cluster Director of Finance, you will be responsible for the following duties:
<ul>
<li>Oversee and manage the development, implementation, and maintenance of financial controls, accounting procedures, and reporting standards across both properties, ensuring alignment with MOHG policies, generally accepted accounting principles (GAAP), management agreements, and local regulatory requirements.</li>
<li>Support the pre-opening financial strategy, setup, budgeting, systems implementation, and operational readiness for both resorts.</li>
<li>Drive innovation and continuous improvement initiatives to optimise financial systems, reporting processes, controls, and operational efficiencies.</li>
<li>Provide accurate, timely, and insightful financial information and analysis to Hotel Management teams to support effective operational and strategic decision-making.</li>
<li>Actively contribute as a member of the Executive Committee and support the needs of the General Managers and senior leadership teams across both properties.</li>
<li>Identify opportunities to improve profitability, operational performance, cost efficiencies, and revenue optimisation across the cluster.</li>
<li>Prepare and analyse financial forecasts, budgets, business plans, variance reports, cash flow projections, and monthly management reports, providing recommendations and action plans where required.</li>
<li>Review and challenge forecasts and budgets to ensure realistic, achievable, and commercially sound financial targets.</li>
<li>Lead and develop the Finance teams across both resorts, including recruitment, succession planning, coaching, performance management, and colleague development initiatives.</li>
<li>Implement and maintain robust controls and procedures to safeguard hotel assets against loss, fraud, or misappropriation.</li>
<li>Ensure all insurance coverage requirements are maintained in line with management agreements and operational risks.</li>
<li>Maintain responsibility for the management of cash flow, banking relationships, treasury activities, and working capital management across the cluster.</li>
<li>Develop and enforce credit control, accounts receivable, and collection policies in accordance with MOHG standards and industry best practices.</li>
<li>Oversee procurement controls, inventory management, and financial governance processes to ensure operational integrity and compliance.</li>
<li>Manage and oversee all internal and external audits, including coordination of statutory accounts preparation and filings for all legal entities associated with the cluster.</li>
<li>Ensure compliance with local tax regulations, statutory reporting obligations, and corporate governance requirements.</li>
<li>Act as Data Protection Officer where required and oversee compliance with data privacy regulations and annual GDPR-related audit requirements.</li>
<li>Collaborate closely with operational departments including Rooms, F&amp;B, Spa, Sales &amp; Marketing, Engineering, and IT to support business performance and operational excellence.</li>
<li>Prepare and manage annual departmental operating budgets, CAPEX plans, cash flow planning, and manpower budgets for the Finance function across both resorts.</li>
<li>Support ownership reporting requirements, investment reviews, and pre-opening financial governance activities.</li>
<li>Perform any other duties as required by the General Managers or MOHG Corporate Management.</li>
</ul>
As Cluster Director of Finance, we expect from you:

Experience and education
<ul>
<li>Extensive Financial Controller or Director of Finance experience within hospitality finance operations, ideally within luxury hotels or resorts.</li>
<li>Previous cluster or multi-property finance leadership experience is highly preferred.</li>
<li>Pre-opening experience within luxury hospitality environments is strongly advantageous.</li>
<li>Proven experience managing budgeting, forecasting, financial reporting, compliance, cash flow management, audit processes, and operational finance.</li>
<li>Strong commercial and operational understanding of luxury resort environments.</li>
<li>Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or a related discipline.</li>
<li>Professional accounting qualification (CPA, ACCA, CIMA, CA or equivalent) is preferred.</li>
<li>Master&rsquo;s degree in Finance, Accounting, or MBA is advantageous.</li>
<li>Continuing education in financial management, compliance, and hospitality finance best practices is an advantage.</li>
</ul>
Technical skills
<ul>
<li>Strong knowledge of financial regulations, compliance requirements, internal controls, and audit practices.</li>
<li>Ability to develop and implement financial strategies aligned with broader business and operational objectives.</li>
<li>Excellent leadership and people management skills, with experience developing and mentoring finance teams.</li>
<li>Strong analytical, organisational, and problem-solving capabilities.</li>
<li>Proven ability to generate and interpret complex financial reports, including P&amp;L statements, cash flow forecasts, variance analysis, and investment analysis.</li>
<li>Ability to assemble, analyse, and interpret integrated spreadsheets and complex financial information.</li>
<li>Excellent communication, presentation, and stakeholder management skills.</li>
<li>Strong prioritisation and time management skills with the ability to meet deadlines in a fast-paced environment.</li>
<li>Advanced proficiency in Microsoft Excel and strong working knowledge of hospitality finance systems such as SUN, Opera, Hyperion, Micros, Delphi, or similar platforms preferred.</li>
<li>High level of integrity, professionalism, discretion, and confidentiality.</li>
<li>Fluency in English is required; Arabic is highly preferred. Additional languages are advantageous.</li>
</ul>
Our commitment to you:

Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.

MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Health &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues globally.

We&rsquo;re Fans. Are you?</div>

Cluster Director of Finance

<div>Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
As Guest Services Agent, you will be responsible for the following duties:<ul>
<li>
Greet, check-in, and escort guests promptly to their rooms</li>
<li>Address special guest preferences recorded in guest history profiles</li>
<li>Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy</li>
<li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct</li>
<li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience</li>
<li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues</li>
<li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports</li>
<li>Communicate clearly with the Night Duty Manager and Accounting Department</li>
<li>Establish a good working knowledge of the Hotel outlets and products</li>
</ul>
As Guest Services Agent, we expect from you:<ul>
<li>
Friendly, enthusiastic, passionate, Sociable</li>
<li>Engaging, Genuine, Organised</li>
<li>Minimum of 1 year of Front Office experience</li>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Services - Agent

Join Mandarin Oriental Hotel Group and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.