Urwah Admin

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Waiter to join our Food &amp; Beverage team.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

As Waiter, you will be responsible for the following duties:
<ul>
<li>Have a good understanding of the outlet&rsquo;s concept and food and beverage offerings and be able to verbally explain those to guests</li>
<li>Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment</li>
<li>Be able to operate the required steps on the point of sales system in order to process food and beverage orders</li>
<li>Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue</li>
<li>Perform any tasks relating to billing according to hotel standards and cashiering policies</li>
<li>Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned</li>
<li>Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly</li>
<li>Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions</li>
</ul>
As Waiter, we expect from you:
<ul>
<li>Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred</li>
<li>Experience as server in a high volume restaurant with highest levels of service is preferred</li>
<li>A minimum of 1 year of experience working as server</li>
<li>Ability to understand guest needs and to deliver superior customer service</li>
<li>Basic computer skills including MS Office is preferred</li>
<li>Ability to understand effective approaches of communication with different individuals</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li></ul></div> <div id='job-id'>Job Id: 6Lw3FfzLzJhgMmrak4z5VIOd7iT+maXeop/XlvfS2FjrQ4E60A5DZxVPdH6rZiDni9h61ICrM/2cQiAzWXH+hrYti69xL/kAwnI0+s9BmS+4OXLaoaRRxNaRtAHN1g8ory+C</div>

Waitress

<div>Mandarin Oriental, Doha is looking for a Tea Master to join our Food &amp; Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

As Tea Master, you will be responsible for the following duties:
<ul>
<li>Have a good understanding of the outlets concept, menus and all other facilities the hotel offers in order to recommend and verbally explain those to the guests.</li>
<li>Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times.</li>
<li>Extensive knowledge of teas, particularly details about tea varieties, harvest times, origin of the tea, structure, aroma, flavour and fermentation process.</li>
</ul><ul><li>Support the Assistant Manager and Supervisors in taking tea orders, recommending tea and performing tea ceremony while if necessary, assisting in the service.</li>
<li>Provide adequate tea suggestions depending on the guest preferences and give recommendation in a positive and friendly manner, by promoting and up selling tea, if appropriate.</li>
<li>Assist the Restaurant Manager to maintain and organize appropriate stock levels and sufficient inventory for daily usage and monitor the tea storage.</li>
<li>Ensure all equipment, inventory and utensils needed for tea service are in proper conditions at all time and list all broken items into the outlet breakage list and follow up all maintenance defaults affecting service.</li>
</ul>
As Tea Master, we expect from you:
<ul>
<li>Experience as Tea Master in a high volume restaurant or bar with highest levels of service.</li>
<li>International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East.</li>
<li>Ability to understand guest needs and to deliver superior customer service.</li>
<li>Excellent verbal and written communication skills in Mandarin.</li>
<li>Verbal and written communication skills in English/Arabic or other languages are preferred.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li></ul></div> <div id='job-id'>Job Id: i+7Rp0silKKpAzI53Ag9kDlM9IB0KwvognkUDbemZfjQudeA77v9jSnBeivlp/u5Ou8oCzqu+L2iV2E5fdh3hNdVMERLhb2N/pjOlD4Iiu+l/dEvKg1mISlteHHuJkRz4+e0bm9EWZMBSijhlMB8ALLLHM0QHT+10velSVPRarKJeTv+cbsUGya5</div>

Tea Master

<div>Mandarin Oriental, Doha is looking for a Senior Banquet Supervisor to join our Food &amp; Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

As Senior Banquet Supervisor, you will be responsible for the following duties:
<ul>
<li>Support the Assistant Banquet Manager/Manager in all operational and administrative aspects of Banqueting Operations to assure a smooth day to day operation and take charge of the department in his absence.</li>
<li>Maintain a great synergy between Banqueting operations and all other F&amp;B outlets.</li>
<li>Work closely with the respective Culinary team members on coordinating service flow, timings and set ups of all events, including coffee breaks, buffet, set menus, cocktail receptions and any others as required.</li>
<li>Constantly update the file with detailed overview of all banquet venues and work closely with the Assistant Banquet Manager and the Director of Banquets together to determine possible lay outs, set ups and floor plans.</li>
<li>Ensure all venues will be fully set, including lighting music, decoration and other details at least thirty minutes&rsquo; prior the scheduled start time.</li>
<li>Responsible that all audio-visual equipment will function perfectly, and organisers will be asked about optimal sound and visual effects; a IP deck or cell phone number will be given to the meeting organizer with which the audio visual technician can be summoned throughout the meeting.</li>
<li>Ensure accuracy of all printed material, menus and buffet tags for every event: current, spelled correctly, clean and presentable.</li>
</ul>
As Senior Banquet Supervisor, we expect from you:
<ul>
<li>Experience as Supervisor in a banquet operation with highest levels of service is preferred</li>
<li>A minimum of 2 years of experience working in a 5-star hotel environment</li>
<li>Ability to understand guest needs and to deliver superior customer service</li>
<li>Familiar with point of sales and cashiering procedures is preferred</li>
<li>Perform job with attention to details and the ability to organize and handle multiple tasks</li>
<li>Knowledge of Banquet service procedures and standards</li>
<li>Ability to understand the flow of service and support colleagues</li>
<li>Proven ability to successfully support the management to motivate and lead a diverse team</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li></ul></div> <div id='job-id'>Job Id: uKdlM+36VOR+JOky0iNH1tLwPqCo8Kx9XQK20ACyEXPw9cCQsUtKACEcg2BC+f6lgnJR261td97HSOyW3Bs+G1otIQbepBuvDmkoDPOsEdZ18fsBqHdgpe+zCJmTTJyXc/oHJfV+GmLM0fjThaTJdBd8xaA=</div>

Senior Banquet Supervisor

<div>Sales Manager - Conferences &amp; Events

Mandarin Oriental Muscat is looking for a Sales Manager - Conferences &amp; Events

to join our Sales and Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job
<ul>
<li>Satisfies the needs of the clients whilst optimizing hotel revenue through strategic yield management and up selling of hotel facilities and services.</li>
<li>Works closely with the hotel sales team to achieve monthly sales targets.</li>
<li>Works closely with the Banqueting Operations team to ensure customer satisfaction and return business.</li>
<li>Send all correspondence to clients regarding banquet events, such as proposals, confirmations, contracts and amendments.</li>
<li>Conducts site inspections, client entertainment and familiarization visits.</li>
<li>Establish and maintain files of major accounts and bookings and ensure all maintained in the accounts management system.</li>
<li>Establishes parameters, quotes and negotiates prices with customers for group business.</li>
<li>Ensures that selling strategies are adhered to during negotiations and maximizes selling opportunities whenever possible.</li>
<li>Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.</li>
<li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concern to offer better business solutions.</li>
<li>Ensure all requests are handled in the time frame set by the company.</li>
<li>Ensure that the information and information security assets are secured as effectively as possible to ensure the confidentiality, integrity and availability of the information assets.</li>
<li>Supports customer loyalty and brand standards by delivering service excellence throughout each customer experience.</li>
<li>Services our customers in order to grow share of the account.</li>
<li>Build strong relationships with customers, guests and colleagues in order to gain a full understanding of their needs and work to serve them effectively.</li>
<li>Sets a positive example for Sales, Reservations and Conference Sales colleagues.</li>
<li>Handles guest complaints and disputes.</li>
<li>Meets with guests during pre- and post-convention meetings to obtain feedback on the quality of products (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li>
<li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li>
<li>Ensures an excellent working relationship with all colleagues within the hotel.</li>
<li>Utilizes all available on the job training tools for colleagues.</li>
<li>Attends weekly Conference &amp; Events meeting with Operational team to communicate all new events and existing ones.</li>
<li>Attends weekly and monthly department meetings and prepares account performance accordingly.</li>
<li>Ensure all files are up to date with all the latest booking information and all inputs in the system are entered into compliance with company standards.</li>
<li>Conducts sites visits as required by hotel operation.</li>
<li>Participating in Client Entertainment with Sales Department as required.</li>
<li>Joint Sales calls with team as required.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div> <div id='job-id'>Job Id: 7Bm82WyRbPLSnkFbPOLMtQonw9+N+fZQNPDVtuismkzTgoyMOy3XXKBU9HmHNy1EQN7A8eZl/abVBaQrvSX81VE3G9lCp+2R/FDHJgNl1ud4Dkkbvu24jD2VPAg9MKlvcHqz9RMG+iClhzn8rwHKP+azqWAGXDr279ssci8PB9TG6KuYqA==</div>

Sales Manager - Conferences & Events

<div>Mandarin Oriental, Doha is looking for a Sales Manager to join our Commercial Strategy team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

As Sales Manager, you will be responsible for the following duties:
<ul>
<li>Satisfies the needs of the clients whilst optimizing hotel revenue through strategic yield management and up selling of hotel facilities and services.</li>
<li>Works closely with the hotel sales team to achieve monthly sales target.</li>
<li>Works closely with Banqueting Operations team to ensure customer satisfaction and return business.</li>
<li>Sends all correspondence to clients regarding banquet events, such as proposals, confirmations, contracts and amendments.</li>
<li>Conducts site inspections, client entertainment and familiarization visits.</li>
<li>Establishes and maintains files of major accounts and bookings and ensures all maintained in the accounts management system.</li>
</ul>
As Sales Manager, we expect from you:
<ul>
<li>Minimum 2 years of experience working in a 5-star hotel environment within Sales with proven records of closing sales</li>
<li>Previous work experience in Conference and Events and or Sales in Managerial position. Local market experience is preferred</li>
<li>Strong network with local Ministries and Corporate accounts</li>
<li>Must be excellent in using computer and well versed in all computer applications</li>
<li>Clear communication; effective verbal and written communication skills in English and Arabic</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li></ul> 


We&rsquo;re Fans. Are you?</div> <div id='job-id'>Job Id: 1tgaWtajdy/7td5jCIL8nwkHWZrPIrPddD7j2Gn9MFYFl0CUPpdWpG5vh79AcjOS+LBABYwehmfCWEkerc9KIgVbCN2HDZ0iqI2y6pVNn3EHUgLCH1k4b7fN0so5exxxe+gwKs7uz5wt9l+OIhvN9ADThCDUMICShrLesOyWcEmXPcOUT9FmorM=</div>

Sales Manager - Conference & Events (Arabic Speaker)

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Sales Coordinator to join our Sales Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Sales Department, the Sales Coordinator is responsible for the office organization and assisting in all administrative matters related to the Sales department. The Sales Coordinator reports to the Director of Sales.

As a Sales Coordinator, you will be responsible for the following duties:
<ul>
<li>Support the Director of Sales, Director of Sales &amp; Marketing and the Sales Managers in their day to day activities and to assist them in achieving their personal and team objectives.</li>
<li>Determine and implement the procedures and standards of an effective filing system.</li>
<li>Provide adequate supplies of stationary and ensures that the following forms are used and kept updated at all times:</li>
</ul><ul><ul><li>Timesheets</li>
<li>Purchase orders</li>
<li>Travel authorizations for business trips</li>
<li>Collateral reprint orders</li>
<li>Brochure supplies (office)</li>
<li>Holiday and sick leave</li>
<li>Expense forms</li>
</ul><li>Managing and maximizing revenues from existing and potential Groups and Events by handling inquiries that come from various channels.</li>
<li>Assist with creating contracts/proposals including submission of documents</li>
<li>Maintain and update inventory: control of all gifts and giveaways.</li>
<li>Assist with the marketing presentations and promotional tools, templates and flyers related to Group Sales actions for local and international markets, including but not limited to Weddings, Incentives &amp; more.</li>
<li>Proactively handle new Group &amp; Events Sales enquiries, distributes, if needed, to the right Salesperson based on Market and sells the resort&rsquo;s facilities.</li>
<li>Conduct show rounds to travel trade industry partners, VIP customers interested in familiarizing themselves with the property and support the Director of Sales, Sales Manager and Director of Commercial Strategy in show rounds, Familiarisation trips and other customer engagement activities.</li>
<li>Manage the Groups &amp; Events system, support the Sales Team in the creation of Groups &amp; Events Contracts, update Billing and oversee the Group&rsquo;s pre-arrival rooming list and post departure processes including but not limited to payments&rsquo; closures and feedback collection.</li>
<li>Data entry of sales inquiries</li>
<li>Send out requested information from sales team to clients</li>
<li>Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations.</li>
<li>Compile monthly reports to be completed by 5th of each month.</li>
<li>Compile statistics.</li>
<li>Assist with the co-ordination of direct mail campaigns on behalf of sales and marketing, labelling, data collection and distribution of mail items.</li>
<li>Ensure the efficient liaison between the sales office and other sales offices in sister hotels, including the distribution of our sales correspondence and collateral to other hotels.</li>
<li>Annual contracting administration for MICE, corporate and leisure business.</li>
<li>Ensure that store requisitions are submitted monthly.</li>
<li>Ensure ordering of business cards.</li>
<li>Ensure sensible and effective use of the telephone &ndash; all incoming calls promptly answered in an agreed manner.</li>
<li>Ensure that calls are screened and dealt with in an appropriate way.</li>
<li>All enquiries to be dealt with within 24 hours.</li>
<li>Assist tele sales research of existing/new clients within guidelines of Director of Sales / Director of Sales &amp; Marketing.</li>
<li>Sort all incoming mail for the attention of the Director of Sales and Marketing and Sales Department.</li>
<li>Ensure the strict confidentiality of information passing though the office.</li>
<li>Record minutes of all meetings conducted by the Director of Sales and Marketing and any others as when directed by the Sales and Marketing team from time to time.</li>
<li>Maintain the highest standards of professional, ethics, and attitude toward all hotel guests, clients, and colleagues.</li>
<li>Coordinate and assist in organizing sales trips.</li>
<li>Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.</li>
</ul>
As a Sales Coordinator, we expect from you:
<ul>
<li>Minimum 2-3 years of previous experience in the same role in a luxury hotel is required, resort experience is a plus</li>
<li>Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management.</li>
<li>Experience in representing hotel at trade shows and sales missions.</li>
<li>Analytical approach to problem solving using data to make conclusions.</li>
<li>Ability to plan and organize large projects.</li>
<li>Effective time management, communication and presentation skills.</li>
<li>Strong strategic, analytical and forecasting skills.</li>
<li>Able to solve problems.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div> <div id='job-id'>Job Id: HW9/HjdYc8t+JDmGCLzuMATo8ccDloA7pulSLv5MrYqgoHC/aVGAGiQCw7mjtzJ1saL8lCprenPWe24U8aQHA/Vt2+I/2fWmyBTK3FLFBXyjcSFjKXFa7Z7BRXBvhIgV9B2USlDL3m+t1iVijXcx/ovKdpJaayFQ1h46FOCoqeBwtKCAp+x1k0h37Nmp9AoyFSXW/6hlUktJS7c=</div>

Sales Coordinator

<div>Mandarin Oriental, Doha is looking for a Revenue Analyst to join our Revenue Management team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

About the job 
Based at Mandarin Oriental, Doha within the Revenue Management Department in Doha, the Revenue Analyst is responsible for successfully supporting Revenue Management efforts for the Hotel, proactive analysis and decision making. Will be working together with the Director of Revenue. The Revenue Analyst is responsible for both strategic and tactical initiatives related to revenue maximization. As a member of the Revenue team, you will have the opportunity to support strategic direction, determine pricing, create promotions, and explore new distribution opportunities. You will support implementation of the business plan and product strategy. You will have exposure to senior management and work closely with Sales, Marketing, Reservations, Front Office F&amp;B and Spa. The Revenue Analyst reports to the Director of Revenue Strategy.

As Revenue Analyst, you will be responsible for the following duties
<ul>
<li>To hold a daily briefing meeting with the reservations team and duty manager to communicate daily business performance, changes to trend and selling strategies and all other relevant information such as new packages or promotions</li>
<li>To support the day to day running of the Reservations office answering revenue related queries from the Reservations Manager / Reservations team</li>
<li>To ensure all incoming enquiries are dealt with on the same day, and that all office administration, in-tray, emails, filing and correspondence is cleared on a daily basis</li>
<li>To ensure that assigned all tasks and queries are responded to on a daily basis to ensure a smooth efficient running department</li>
<li>To support the Reservations team in resolving queries generated from the arrival checks prior to arrival, on a daily basis</li>
<li>To ensure all commission and accounts queries are dealt with effectively</li>
<li>To communicate daily with the Guest Relations and Front of House departments</li>
<li>To support the Reservations Manger ensuring that all reservations are accurately recorded with correct market segments, source codes and phone in codes</li>
<li>To ensure training is carried out on an ongoing basis and standards are monitored to continually increase the performance and effectiveness of the team</li>
</ul>
As Revenue Analyst, we expect from you
<ul>
<li>Graduate with a minimum of a Bachelor Degree with a minimum of 4 years study in Hospitality or related field</li>
<li>Previous work experience in Reservations or Revenue Analyst or similar position</li>
<li>Previous work experience in a 5-star hotel environment</li>
<li>Excellent knowledge on computer systems i.e. Excel and MS Office applications</li>
<li>Prior experience with PMS, TravelClick and a Rate shopper is a plus</li>
<li>Organised, strong follow up and time management stills</li>
<li>Ability to quickly understand figures and adapt to new situations</li>
</ul>
If you are interested in joining our team apply today!</div> <div id='job-id'>Job Id: PoHETKM69mfyMoWhKdxhzHB3Nfg/l/Sc+XHFwphF/iRQxFobSjaVQK5cMwxErsoE2OK+NLUfQPRGdPwPslnkgSlRURTHfNdkUj/DJxPkiyZ5Dkymxx2YYSRtvuDYUmOD9p/VOyEjICm4snwT25hcHvJqvtjeN7Q5wKesZBLEID52kTryZj6z48w4/0bpL7o=</div>

Revenue Analyst

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Restaurant Manager to join our Food &amp; Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food &amp; Beverage Department, the Restaurant Manager will assume full responsibility of all related operational, administrative and financial aspects of the designated restaurant, Broadway. The Restaurant Manager reports to the Assistant Director of Food &amp; Beverage.

As Restaurant Manager, you will be responsible for the following duties:
<ul>
<li>Oversee all operational and administrative aspects of the restaurant as appropriate and be able to prioritize the required level of engagement in both areas depending on business volumes and other related parameters.</li>
<li>Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times.</li>
<li>Work closely with the respective Chef de Cuisine to plan menus, prices and promotional events for the restaurants in order to maximize revenue generating opportunities in line with market demands.</li>
<li>Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the Chef de Cuisine.</li>
<li>Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly</li>
<li>Plan and execute special promotional activities for the outlet and plan for festive season events related to the outlet.</li>
<li>The Restaurant Manager must be fully conversant with the local laws and customs regarding the serving of alcohol and in particular the variations regarding the license under which his/her restaurant operates</li>
<li>Maintain a clear overview of all POS - point of sales related set ups and carry out regular check on accuracy of all items</li>
<li>Monitor the monthly P&amp;L and carry out regular detailed analysis of outlet related financial information</li>
<li>Provide leadership, direction and support to all Restaurant colleagues at any time</li>
<li>Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&amp;B division in order to promote a climate of teamwork and enthusiasm</li>
</ul>
As Restaurant Manager, we expect from you:
<ul>
<li>Previous experience in the same role minimum of two years in a luxury property, resort experience is a plus</li>
<li>Bachelor's degree in Hotel Management is preferred</li>
<li>Commercial awareness</li>
<li>Must have full knowledge of sanitation requirements in handling food</li>
<li>Strong leadership quality, training techniques, excellent communication and organizational skills</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div> <div id='job-id'>Job Id: VDKbEeSqqkZrOkMe14QjtOlYle28S8ZEJ8kEorSkFz7I1MuOL4i5dDyy5gh+vBGaoriW7NlGaFBU5+3B5UtO8q3sa3OQ4EIK/IsYwOgwJNIgY6m0teLEFSUSJjnDhHHeml7wU58MLqYPsxio+EQFl3JxQXEQK3diAhUjRsXd6h+IoEtuvOMJfldQRTcNJAN1Wt72Kri++UvxyQSo4AIF8OpF3cJY</div>

Restaurant Manager - Broadway

<div>Mandarin Oriental, Doha is looking for a Reservations Services Agent to join our Commercial Strategy team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

Based at Mandarin Oriental, Doha within the Commercial Strategy Department in Doha. As a Reservations Services Agent you will be responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice, recognizing and anticipating individual guest needs while ensuring a complete follow up. Reservations Services Agent will assist our guests and colleagues in emergency by distributing our emails, alerts, and messages in timely manner. You will be responsible to maintain effective communication on all reservations made (including Rooms, Food and Beverage and Spa) to ensure smooth and efficient service delivery. The Reservations Services Agent reports to the Reservations Manager.

As Reservations Services Agent, you will be responsible for the following duties:
<ul>
<li>Answer hotel&rsquo;s main telephone number and connect guest and colleagues to the correct telephone extension</li>
<li>Greet all callers with warm and sincere greeting</li>
<li>Process and confirm guest reservations made by clients for Rooms, F&amp;B and Spa</li>
<li>Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers</li>
<li>Accommodate and document special requests</li>
<li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li>
<li>Ensure information provided to Guests is accurate and individualized</li>
<li>Show complete product knowledge, understand rate structure and apply rate management</li>
<li>Maintain established filing system for all correspondence and collate reports as required by Revenue &amp; Reservations Manager or Assistant Manager</li>
</ul>
As Reservations Services Agent, we expect from you:
<ul>
<li>Senior School qualification or equivalent</li>
<li>Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management</li>
<li>A minimum 2-year experience in a hotel and or administrative position selling in hospitality</li>
<li>Previous work experience in Reservations or Front Office</li>
<li>Previous experience working in a 5-star hotel environment</li>
<li>Good knowledge on computer systems i.e MS Office applications</li>
<li>Prior experience with PMS system</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul>
We&rsquo;re Fans. Are you?</div> <div id='job-id'>Job Id: BJwNV/Vf/TzzWpT0FHflD7P6Y9XuoORu9dC5di7g/zaC0nisaEWv4MZMxm4bSHimCeBUrh1AvfO4oIyC78N33ONWGqINQg/0XO/iykOV7WdSd0hUn4CGWhJ7ty4uVqWACcDpt3g1fylFbvoPLx3TRh/GBVkuLPaWEhaK71vW7V7z32vu3/AqfG0sAxJUUGKZEVm57eFBEO8Npo0=</div>

Reservations Services Agent

<div>Mandarin Oriental Downtown, Dubai is looking for a Reservations Sales Agent to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Reservations department in Dubai, the Reservations Sales Agent is responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery. Reservations Sales Agent reports to the Reservations Supervisor.

As a Reservations Sales Agent, you will be responsible for the following duties:
<ul>
<li>Manage guest room reservations by confirming details, verifying availability, and explaining rates, guarantees, and cancellation policies.</li>
<li>Handle guest inquiries, special requests, complaints, and visa arrangements while ensuring timely and accurate communication.</li>
<li>Maintain up-to-date knowledge of hotel promotions, facilities, and rate structures, ensuring proper application of rate management and reservation standards.</li>
<li>Support departmental goals by adhering to brand standards (LQE, MOQA, Forbes) and delivering service excellence to enhance customer satisfaction and loyalty.</li>
<li>Coordinate closely with departments such as Sales, Front Office, and Banqueting; participate in site visits, client entertainment, and joint sales calls.</li>
<li>Maintain accurate records and systems, ensure booking data is correct, and attend regular departmental meetings and training sessions.</li>
</ul>
As a Reservations Sales Agent, we expect from you:
<ul>
<li>Strong ability to understand guest needs and deliver exceptional service independently.</li>
<li>Clear and effective communication skills in English.</li>
<li>Friendly, detail-oriented, and professional with a positive, can-do attitude.</li>
<li>At least 1 year of experience in hospitality or administrative roles, preferably in Reservations or Front Office.</li>
<li>Previous experience in 5-star hotels, ideally in the GCC, with knowledge of PMS systems and MS Office.</li>
<li>Educational background in hospitality or business management; hotel pre-opening experience is an advantage.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div> <div id='job-id'>Job Id: Mvl8LlpemqlH3mCvxPF9YsDL1y79wwdIelq4vqWgWkwKvLL3RgtTdB1OGbW4JwrRFfWhUeP/08MO9kLZ1hTqNGV6mWWuZsOT346dbLyHQCmarnj/qtt+xnsvwBzvqGmfVMFb8vI4nDjXfSh51hRcHpd5kANH2XGZ2ujkDBn0vNO4mb3kVgpbkJ8MoJzX5RjnOOQ1eECb/anEbIzuTIU=</div>

Reservations Sales Agent

<div>Responsibilities
<div>
<ul><li>General:
</li></ul></div><ul><li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Riyadh has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul><div><ul><li>Departmental Duties:</li></ul>
</div><ul><li>Answer hotel&rsquo;s main telephone number and connect guest and colleagues to the correct telephone extension.</li>
<li>Greet all callers with warm and sincere greeting.</li>
<li>Process and confirm guest reservations made by clients for Rooms, F&amp;B and Spa.</li>
<li>Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.</li>
<li>Accommodate and document special requests.</li>
<li>Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.</li>
<li>Maintain complete knowledge of;</li>
<li>All hotel features/services, hours of operations.</li>
<li>All hotel restaurant food concepts, dress code and ambiance.</li>
<li>All hotel room types, number /names, amenities and locations.</li>
<li>Scheduled daily group activities, names and locations of meeting/banquet rooms.</li>
<li>Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.</li>
<li>Show complete product knowledge, understand rate structure and apply rate management.</li>
<li>Maintain an established filing system for all correspondence and collate reports as required by Revenue Manager or Assistant Manager.</li>
<li>Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.</li>
<li>Communicate with security as necessary in the event of an emergency.</li>
<li>Ensures all requests are handled in the time frame set by the company.</li>
<li>Ensure to apply required departmental standards in LQE, MOQA, Forbes and ResMax.</li>
</ul><div><ul><li>Customer Focus:</li></ul>
</div><ul><li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li>
<li>Ensure information provided to Guests is accurate and individualized.</li>
<li>Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.</li>
<li>Services our customers in order to grow share of the account.</li>
<li>Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively.</li>
<li>Handles guest complaints and disputes.</li>
</ul><div><ul><li>Colleague Relations:</li></ul>
</div><ul><li>Ensures an excellent working relationship with all colleagues within the hotel.</li>
<li>Leads by example in fostering positive employee relations and demonstrating values.</li>
<li>Effectively communicates with other departments, especially Sales, Front Office and Banqueting.</li>
<li>Utilizes all available on the job training tools for employees.</li>
</ul><div><ul><li>Administrative Duties</li></ul>
</div><ul><li>Maintain the System, ensure all the bookings, rates and market codes are up to date, ensure all key accounts are in profile track, and accurate.</li>
<li>Ensure all Policies and Procedures are understood and adhered to.</li>
<li>Attends weekly and monthly department meetings and prepares accordingly.</li>
</ul><div><ul><li>Additional Duties:</li></ul>
</div><ul><li>Conducts sites visits as required by hotel operation.</li>
<li>Participates in Client Entertainment with Sales Department as required.</li>
<li>Joint Sales calls with team as required.</li>
</ul>
Sustainable Responsibilities:
<ul>
<li>This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.</li>
<li>Knowledge of waste sorting and recycling procedures. Energy Conservation: Water Conservation.</li>
<li>Supporting sustainability initiative.</li></ul></div> <div id='job-id'>Job Id: Wfy/3smVMcnc9GBYPeWyd12wkJVIQXHAiy3zej+zyOz+mK+rhjjVFKovOgmFx+tj6q6yTsSBGKI2fXQY12tNX0oTyL1J3iE16wkI83KQIHV0SbzzpT44z0rIin6JSw1JvUNMLE6SnIoFo4gwJJY48xmGPbPr</div>

Reservations Agent

<div>Pastry Chef

Mandarin Oriental Muscat is looking for a Pastry Chef to join our Kitchen team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

The Pastry Chef will assume full responsibility of all related operational, administrative, and financial aspects of the Main Pastry &amp; Bakery Production Kitchens (including Banquet, In-Room Dining, Mandarin Cake Shop &amp; Lounges) related to Mandarin Oriental, Muscat. The Pastry Chef reports to the Executive Chef.

As Pastry Chef, you will be responsible for the following duties:
<ul>
<li>Ensure strong coordination between Outlets and Main Production Pastry/Bakery kitchens for smooth operations and efficiency.</li>
<li>Collaborate with Restaurant Managers and Executive Chef on menu planning, pricing, promotions, and seasonal updates to meet market demand and boost revenue.</li>
<li>Maintain high standards in recipe accuracy, presentation, and authentic preparation per Executive Chef guidelines.</li>
<li>Monitor ingredient quality and recipe consistency; support POS accuracy and menu setup.</li>
<li>Review guest feedback and audit reports to drive food quality improvements in coordination with Restaurant Managers.</li>
<li>Lead, train, and schedule the team effectively, ensuring alignment with labour budgets and business volume.</li>
<li>Support training efforts with Learning &amp; Development, including hands-on and classroom sessions.</li>
<li>Plan manpower, equipment, and supply needs based on forecasts; maintain cleaning schedules and food safety compliance.</li>
<li>Conduct regular kitchen checks and ensure equipment maintenance, hygiene, and buffet display standards.</li>
<li>Uphold grooming standards and guest service excellence, personally handling special requests and dietary needs.</li>
<li>Foster teamwork, open communication, and a culture of WOW guest moments in collaboration with Restaurant Managers.</li>
<li>Manage team performance, disciplinary actions, and maintain accurate leave and public holiday records.</li>
<li>Keep recipe costings updated and aligned with selling prices; support inventory and market list management.</li>
<li>Analyze P&amp;L, food costs, and menu performance; apply improvements as needed.</li>
<li>Follow accounting procedures; assist Banquets and outside catering when required.</li>
<li>Stay current with global pastry trends and lead festive or promotional event planning.</li>
<li>Perform other duties as assigned by the Executive Chef.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div> <div id='job-id'>Job Id: K38k7rplumZxrLTNuKPoTnLjvEEhxVgNQlbVuluUKeyuUT/aGhCxuz6ODXEWS4HE2bBa3lw5yhcJIisLL8JemROSbNv7HBJVpBbPWQU/D/iYTZD8f6drcvRGGKGiUkvjxw6TLewoDSe2kzB+AHcR3Iz93vbs2RGEFJWaiLaWhaaJLBEAXYne06cnYsEe/pUqdb4GOz7eZJVJ2Q==</div>

Pastry Chef

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Painter to join our Engineering Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centers. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Engineering Department, the Painter is responsible for maintaining and repairing all aspects of the hotel&rsquo;s painting works in accordance with Emirates Palace Mandarin Oriental standards to achieve optimum product quality. The Painter reports to the Assistant Manager - Maintenance.

As a Painter, you will be responsible for the following duties:
<ul>
<li>Providing guidance and assistance to the painting team</li>
<li>Providing necessary training, arranging tools and materials for the team</li>
<li>Estimate and plan the works requirements based on priority and operational needs</li>
<li>Painting / Polishing of various types of furniture, wooden or gypsum panels and false ceilings</li>
<li>Decorative painting / polishing wooden doors</li>
<li>Repair and re-painting of HOH metal doors and frames</li>
<li>Inspection and periodical maintenance of public areas</li>
<li>Maintaining the gold leaf and decorative works in the lobby / guest areas</li>
<li>Ensures that the supplied uniform is clean and in good repair. Always maintain a clean and tidy appearance before entering a guestroom or public areas</li>
<li>Ensures that the plant room, workshop, and related areas are kept clean and tidy</li>
<li>Observers prescribed safety standards. Helping maintain safe conditions for self and others</li>
<li>Performs related duties and special projects as assigned</li>
<li>Interacts with other Departments when necessary to provide additional or specialized services for functions and festivities</li>
</ul>
As a Painter, we expect from you:
<ul>
<li>Minimum two years of previous experience in the same role in a luxury hotel is required, resort experience is a plus</li>
<li>Secondary school certificate and/or vocational training in painting &amp; decorating</li>
<li>Knowledge of various construction materials and their appropriate usage</li>
<li>Knowledge of various paints and their application for specific jobs</li>
<li>Skills to adapt paint mixture to match existing surface</li>
<li>Knowledge of spray painting</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div> <div id='job-id'>Job Id: J36U00bt4jUaWtmHRN0T3IOKmsu026ubuWS4UICMaD/6Q+IYnNVqA3shzTWXlU6hWmGkBBZvYkdR/nE9OShJoNEPzxxjuMjIC9KVrOQPXqzAYbr2Whlo1Nv22Nh3tFs5eBmAmk6xaY9nluFK</div>

Painter

<div>Responsibilities
<div><ul><li>General:
</li></ul></div><ul><li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
</ul><ul><li>Ensure that all standards of LQE, MOQA and Forbes are followed consistently.</li>
</ul><ul><li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG social media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Riyadh has zero tolerance on all forms of harassment or discrimination, i.e., it is strictly forbidden to discriminate based on gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>Act as a hotel ambassador at all times.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul><div><ul><li>Departmental:</li></ul>
</div><ul><li>Follow all Standards Operating Procedures (SOPs) as taught by Spa Treatments Manager/ Spa Manager.</li>
<li>Keep work area clean, neat and hygienic at all times.</li>
<li>Ensure that a high standard of service is maintained throughout the Spa.</li>
<li>Assist in the operations of all spa &amp; wellness department as required:</li>
<li>Spa Treatment Rooms</li>
<li>Spa Reception</li>
<li>Spa Retail</li>
<li>Spa Pantry</li>
<li>Consultation Lounge</li>
<li>Spa Thermal &amp; Changing Facilities</li>
<li>Tea Lounges</li></ul> 

<ul>
<li>Maintain cleanliness and attention to detail in spa treatment rooms throughout your shift.</li>
<li>Will be expected to assist and perform various demonstrations and events.</li>
<li>Arrive 15 minutes before the start of your shift to allow sufficient time to prepare for your workday.</li>
<li>Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa Treatments Manager/Spa Manager.</li>
</ul><div><ul><li>Customer Focus:</li></ul>
<ul><li>Colleague Relations:</li></ul>
<ul><li>Administrative Duties:
<ul><li>Perform all assigned spa therapist tasks.</li>
<li>Report any dysfunctional equipment to Spa Concierge or Spa Treatments Manager.</li>
<li>Maintain inventory of supplies for the operations of the treatment rooms.</li>
</ul></li></ul><ul><li>Training:
<ul><li>Attend all training courses as deemed necessary and must adhere to training as set down by the Treatment Manger/ Spa Manager.</li>
</ul></li></ul><ul><li>Sales and Marketing:
<ul><li>To recognize the importance of &ldquo;sales&rdquo; in every aspect of their role and responsible for achieving sales targets as set by the Spa Director.</li>
</ul></li></ul><ul><li>Health and Safety:</li></ul>
</div><ul><li>Maintain all spa Suites to the Health and Safety Standards</li>
</ul>
SPA
<ul>
<li>To be fully part of the Spa team</li>
<li>To be familiar with all spa treatments/operations of spa for promotion to guests</li>
<li>To understand and be able to verbalize the vision of the spa</li>
</ul>
Additional Core Competencies
<ul>
<li><ul><li>Reading, writing and oral proficiency in the English language</li>
<li>Must possess appropriate licenses in massage and beauty therapy</li>
<li>Must be willing to work a flexible schedule in order to accomplish all major responsibilities and task.</li>
<li>Must be self-motivated</li>
<li>Must work in a safe, prudent, and organized manner</li>
<li>Must have mathematical skills, technical aptitude, and spa operational knowledge</li>
<li>Must be a graduate from an accredited school with a massage, face and manicure/pedicure license or a combination license</li>
<li>Knowledge of specific spa industry applications is desirable, such as spa soft</li>
<li>Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel</li>
<li>Must have knowledge of current spa trends in the industry</li>
<li>Must be able to relate to all levels of management and colleagues</li>
<li>Must have excellent interpersonal and communication skills, able to network with contacts relevant to the Spa</li>
<li>Must have technical awareness and knowledge of a wide variety of treatments particularly for the face and body</li>
<li>Must have knowledge of holistic concepts that relate to the wellbeing of all guests in a spa environment.</li>
<li>Must be open to learning about treatments and concepts that derive from other cultures.</li>
<li>To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues.</li>
<li>To be adaptable and accountable for all actions.</li>
<li>Must understand the current legislation regarding State and local laws for therapists</li>
<li>Consistently strive for a higher level of achievement both personally and professionally</li>
<li>Must be comfortable performing treatments for at least 8 hours</li>
<li>Must have good time management skills in regard to treatments</li></ul></li></ul></div> <div id='job-id'>Job Id: QI1LsITSrZQ/WItGY5LusbcSXL2+rz/TC7CUrptiR3OAl7b/RPpY8Cx+TrGZRRmkalhF1H7OqwVj4YYfdY0aYKZlD4Vg3hZV/vxPGLFDjcg4khx4e5IzOeAmoNsUaJO3prR2v0AjgBDxJg==</div>

Masseur

<div>Lobby Ambassador &ndash; Omani Culture

Mandarin Oriental Muscat is looking for a Lobby Ambassador &ndash; Omani Culture to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

The Lobby Ambassador &ndash; Omani Culture at Mandarin Oriental, Muscat, serves as the cultural face of the hotel and the symbolic gateway to Oman. As the first point of contact for guests entering the hotel, this role blends Mandarin Oriental&rsquo;s legendary hospitality with the warmth, heritage, and traditions of the Sultanate of Oman. Positioned in the heart of the lobby, the Ambassador ensures every guest encounter reflects a deep sense of place and pride in Omani identity.

Key Responsibilities:
<ul>
<li>Guest Interaction &amp; Cultural Representation.</li>
<li>Greet all guests in traditional Omani attire with warmth and professionalism.</li>
<li>Share insights into Omani customs, traditions, and etiquette.</li>
<li>Offer dates, Omani coffee, or incense where appropriate.</li>
<li>Recommend cultural attractions and local experiences.</li>
<li>Lobby Presence &amp; Guest Experience Support.</li>
<li>Maintain a strong, welcoming presence in the lobby.</li>
<li>Monitor and support lobby ambiance and guest flow.</li>
<li>Assist Front Office colleagues during peak times.</li>
<li>Event &amp; Cultural Activation Support.</li>
<li>Support planning cultural displays and holiday celebrations.</li>
<li>Collaborate on lobby cultural activations with Marketing and PR.</li>
<li>Internal Support &amp; Training.</li>
<li>Provide cultural awareness sessions for colleagues.</li>
<li>Assist in onboarding by sharing Omani etiquette and heritage.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div> <div id='job-id'>Job Id: QCPgHoYd/gg1Mnrlxlu8MoxBrkoIF0WNkt3Drg5ObvIOcw8UqXG55ZG+bsmS2GzVz6dmDxsVmBoaZO+EKoG5Eq8OTMQOurzLuyrL2Pr5rxbAPEodiq2WTTG3w1w2g+BzqjicCcAmD4+Euh4abjt0dJ3bgg250NNEZZ841DJ5NKANTIUMEE0IHKN3v8VHTP9vPsM=</div>

Lobby Ambassador – Omani Culture (Omani National)

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Kids Club Animator to join our Kids Club team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Beach Club Department, the Kids Club Animator is responsible for ensuring an enjoyable and safe experience for children visiting our hotel. Your role will involve organizing and leading a variety of engaging activities, games, and educational programs that cater to the needs and interests of our young guests. The Kids Club Animator reports to the Assistant Director of Leisure and Activities.

As Kids Club Animator, you will be responsible for the following duties:
<ul>
<li>Plan and execute a diverse range of fun and age-appropriate activities for children, including seasonal camps activities and arts and crafts, games, sports, and interactive learning experiences.</li>
<li>Create a welcoming and friendly atmosphere within the Kids Club to ensure children feel comfortable and excited to participate in activities.</li>
<li>Foster positive and nurturing relationships with children, promoting a sense of trust and security while providing emotional support when needed.</li>
<li>Monitor and supervise children during activities, ensuring their safety and well-being at all times, and addressing any safety concerns promptly.</li>
<li>Maintain a clean and organized Kids Club area, including setting up and cleaning up after activities, sanitizing toys and equipment, and ensuring a safe environment.</li>
<li>Adhere to the daily schedule and routines of the Kids Club, including snack times, rest periods, and transition times.</li>
<li>Communicate effectively with parents or guardians, providing updates on their children's participation, daily activities, and any important information or concerns.</li>
<li>Implement positive behaviour management techniques to address challenging behaviours and encourage a respectful and cooperative atmosphere among children.</li>
<li>Collaborate with other Kids Club Animators and staff to coordinate activities, share ideas, and create memorable experiences for children.</li>
<li>Attend training sessions and professional development opportunities related to childcare, safety, and program enhancements.</li>
</ul>
As Kids Club Animator, we expect from you:
<ul>
<li>Previous experience in the same role in luxury property, resort experience is a plus</li>
<li>Excellent interpersonal and communication skills, problem solving, customer service and professional attitude</li>
<li>Basic first aid knowledge preferred</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div> <div id='job-id'>Job Id: ElzL1VzW3g20RzMqcBU+91OVb2Nqn8VR7+5OjYC4dNz6f8EEO4yayGYy2nWMfONvSpQuWu2pXIOBcFimRA43mgQFWBlZtsmgRXLq1mhFpTmh/DdqyBrWtObd/ft8SW9kDtGrxLcn34W1R+6qJKddNLCv+YuOBT1h2M7mV85ZZ4lVapZx8UPlsm1uMxOmnqPIzs4HYVFAanFpu/za</div>

Kids Club Animator

<div>Responsibilities:
<div>
<ul><li>General:
</li></ul></div><ul><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to your colleagues.</li>
<li>The MOHG Code of Conduct requires that all business activities and decisions comply with the general law and with all rules, regulations, and other requirements.</li>
<li>It is part of your strategy to fully understand and support the Mandarin Oriental Al Faisaliah Hotel Human Resources Strategic Policy in all its aspects.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>On The Job trainers and trainings.</li>
<li>Group Training Technique trainers and trainings.</li>
<li>Update and maintain a complete Training Matrix for your department.</li>
<li>Update and maintain the job description and job specification matrix for your department.</li>
<li>Ensure the colleagues&rsquo; career paths and development needs are being prioritized and documented by the MO Profile online system.</li>
</ul><ul><li>Hold monthly meetings with all colleagues to ensure they have a forum to voice any concerns or challenges and share departmental and hotel information.</li>
</ul><ul><li>You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers, or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers, or internet access that is in the hotel&rsquo;s view unreasonable or inappropriate, for example, gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to safety, soundness, and sustainability at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e., to be fully responsible for the content you publish on any social media platform, including your site.</li>
<li>Mandarin Oriental Al Faisaliah Hotel has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>Act as a hotel ambassador at all times.</li>
<li>To carry out any additional duties requested by management related to hotel operational activities</li>
</ul><ul><li>Follow the principle of the 5Ps &lsquo;Proper Planning Prevents Poor Performance&rsquo; at all times and for all activities.</li></ul> 

<div>
<ul><li>Departmental:</li></ul></div> 


Managerial Duties:
<ul><li>Assisting the Sous Chef/Chef de Chef to oversee all operational and administrative aspects of the banquet production kitchen as appropriate and be able to prioritize the required level of engagement in all areas depending on business volumes and other related parameters.</li>
<li>Create and maintain a great synergy between the outlets and banquet production kitchen and any related outlets kitchen to ensure maximum efficiency.</li>
<li>Assist the Sous Chef/Chef de Cuisine in planning menus, prices, and promotional events for the banquet and all restaurants in order to maximize revenue-generating opportunities in line with market demands.</li>
<li>Work closely with the banquet service manager in the presentation of the hot/cold items and the packaging of related items in their respective outlets.</li>
<li>Assisting the Sous Chef/Chef de Cuisine to review menus regarding popularity of dishes, food cost, and seasonality with the respective restaurant managers and suggest new menu proposals to the Executive Chef.</li>
<li>Ensure plating guides and standard setup guides are up to date and distributed appropriately.</li>
<li>Ensure plating guides and standard setup guides are followed according to the set dish description, cooking method, and presentation image.</li>
<li>Ensure that all hot /cold items are prepared in the most authentic way as standards set by the Chef de Cuisine.</li>
<li>Regularly inspect the quality of the ingredients and measure them for specific recipes.</li>
<li>To support the outlet chefs in identifying areas for improvement in banquet kitchen food quality by reviewing various quality audit reports, guest comment cards, and guest incident reports and formulating action plans accordingly.</li>
<li>Encourage proactive, efficient, and effective inter-departmental communication within and beyond the Food and Beverage division in order to promote a climate of teamwork and enthusiasm.</li>
<li>Provide leadership, direction, and support to all colleagues at any time.</li>
<li>Prepare a weekly roster to schedule all colleagues effectively to maintain the standards of Mandarin Oriental while operating within budgeted labor cost guidelines and headcounts, depending on the business volume.</li>
<li>Observe all aspects of the business forecasts and plan effectively to make the most efficient arrangements for manpower, equipment, and supplies accordingly.</li>
<li>Support the Chief Steward in creating the cleaning and side duty schedules for all positions and ensure compliance and follow-through.</li>
<li>Oversee and follow through the food safety standards set by Mandarin Oriental Al Faisaliah Hotel Safe &amp; Sound and through the local Riyadh Municipality rules and regulations.</li>
<li>Supervise the maintenance and cleanliness of the Kitchens and stewarding area at all times and support carrying out daily checks and monthly walk-throughs with the respective stewarding and engineering colleagues.</li>
<li>Ensure that all Banquet food items displays are food safe, creative, clean, and with attention to detail as per set standards by the Chef de cuisine.</li>
<li>Ensure that Mandarin Oriental Al Faisaliah Hotel&rsquo;s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.</li></ul> 


Customer focus and colleague relations:
<ul>
<li>Assist the restaurant manager where possible to accommodate special requests as required, including dietary requirements.</li>
<li>Ensure customer satisfaction by the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.</li>
<li>Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants in cooperation with the restaurant managers.</li>
</ul><ul><li>Communicate rules &amp; regulations to all colleagues by using the colleague handbook and any other appropriate documents.</li>
<li>Conduct counseling and disciplinary action as appropriate according to the Mandarin Oriental Al Faisaliah Hotel&rsquo;s procedures.</li>
<li>Conduct daily meetings with the team and provide a regular forum for two-way communication with the whole team.</li>
</ul><ul><li>Conduct weekly hands-on dish training to ensure food knowledge and cooking methods are always up-to-date.</li>
<li>Share the specific knowledge and recipes on banquet kitchen food items with all related colleagues.</li></ul> 


Administrative Duties:
<ul>
<li>Assist the Sous Chef/Chef de Cuisine to ensure the recipe costings for Banquet Kitchen are up to date and in line with selling prices.</li>
<li>Oversee and take full responsibility for all banquet kitchen food items and food safety-related administration.</li>
<li>Ensure support is given to the commissary for the daily market list and inventory control.</li>
<li>Maintain solid records of all holiday and PH clearance and ensure none are accumulated within the banquet kitchen.</li>
<li>Assisting the Chef de Cuisine to monitor food costs and carry out a regular detailed analysis of outlet-related financial information, including menu engineering.</li>
<li>Follow all procedures, policies, and practices about the Jardine accounting-related requirements for the culinary department</li></ul> 


Additional Duties:
<ul>
<li>Support other outlets for any events or outside catering events with manpower or with actual dishes as requested.</li>
<li>To be updated with the latest food trends in the food &amp; beverage industry to ensure that all pastries are in line with or ahead of international standards.</li>
<li>Assisting the Chef de Cuisine in planning and executing special promotional activities for the outlets and festive season events related to the outlet.</li>
<li>Perform any other reasonable duties as required by the Sous Chef/Chef de Cuisine.</li></ul> 


Requirement:
<ul>
<li>Previous experience with a 5-star hotel.</li>
<li>Strong communication skills.</li>
<li>Local transfer/visa available.</li></ul></div> <div id='job-id'>Job Id: 1EhRvJEtfKknyyyY3sQTJjdEFIuYY0sitzpL6RkZuz0NOHRhVHxvQdgAWRNQyo8hihguX9BRCxCq8Vo8vsO1lyIMLpg+4QsenMdZ91Vxs2ozOeyV4k0pnushLEK3RyzyYlf5geR9u/feRifKiwM6eHyO7A==</div>

Junior Sous Chef

<div>Income Auditor

Mandarin Oriental Muscat is looking for an Income Auditor to join our Finance team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job
<ul>
<li>Responsible for the accounting of all daily income of the hotel and to ensure that the monthly revenue is completed and posted to the accounting system on the first day of each month.</li>
<li>Prepare and distribute the accurate Daily Revenue Report to management on a timely basis.</li>
<li>Verify, monitor and review all hotel revenue reports and night audit reports.</li>
<li>Ensuring that daily revenues and settlements are balanced/reconciled in PMS, POS and other hotel systems.</li>
<li>Verify the balance of all interface postings to ensure all revenues have been posted.</li>
<li>Verify and reconcile all revenue centers as reported in the income journal daily.</li>
<li>Ensure all Rooms, F&amp;B, and Spa statistics are reported correctly.</li>
<li>Ensure correct SUN account mapping for all revenues and statistics transaction codes in Datavision.</li>
<li>Review of any changes to room rate codes daily via Rate Discrepancy and Variance Reports.</li>
<li>Verify reason and applicable supporting documents for any rooms sold at below 50% of Best Available Rate (BAR).</li>
<li>Review rates charged to all walk-in guests with applicable supporting documents.</li>
<li>Review of No-Show Report and to ensure that all &ldquo;chargeable&rdquo; No Shows have been charged.</li>
<li>Ensure that all rebates, allowances and discounts given to guests are properly authorized and approved in accordance with hotel policies and procedures. Any deviations from hotel policies and procedures must be reported outright to the Director of Finance or his designate.</li>
<li>Review paid-out transactions for completeness and authorization.</li>
<li>Ensure all miscellaneous, negative postings, and house charges are approved and complete with adequate explanations.</li>
<li>Calculate and update the foreign exchange rates for applicable currencies in the PMS system then inform the Front Desk on the approved/new Currency Rates to update the rates display board.</li>
<li>Ensure that all complimentary rooms are supported with duly approved complimentary request form and prior approval by the General Manager or his designate.</li>
<li>Review housekeeping discrepancy and room reconciliation reports.</li>
<li>Review physical room check performed by security &amp; hotel duty manager.</li>
<li>Ensure that banquet revenue postings are correct by reconciling the banquet daily event list report which is provided by the Catering &amp; Events team on a daily basis. Account all daily Banquet Events Order (BEO) and check the completeness of charges made to the guest as agreed in the BEO. Follow-up on errors and discrepancies.</li>
<li>Review F&amp;B voids to verify authorization and adequate back up information.</li>
<li>Verify all F&amp;B negative postings, discounts, and house charges (Entertainment Check, Officer Check, Complimentary Check) for proper approval and adequate supporting documents.</li>
<li>To ensure complimentary &amp; entertainment checks are properly accounted for and name of guest and purpose of entertainment/complimentary are indicated.</li>
<li>Review &ldquo;Open Key&rdquo; sales for completeness and authorization.</li>
<li>Ensure that credit card terminal settlements were reconciled with credit card transactions posted in the system.</li>
<li>Handle credit card reconciliation discrepancies in a timely manner.</li>
<li>Handle promptly all guest issues and disputes, including credit card inquiries and charge backs. Make the appropriate corrections as required after obtaining the Director of Finance&rsquo;s approval or his designate.</li>
<li>Prepare extension wise telephone reports and submit to all departments to review. Make sure all departments return the checked reports.</li>
<li>Ensure issuance of complimentary local gift certificates and global gift cards are properly accounted for and its utilizations are administered accurately.</li>
<li>Verify redeemed gift cards against Givex slips and Gift Card City Ledger/House Account.</li>
<li>Conduct monthly inventory of global gift cards and submit the report to Corporate Office.</li>
<li>Review the daily General Cashier Report (GCR). Verify amount banked against total receipts</li>
<li>Ensure that all clearance accounts were cleared/zeroed out every month end.</li>
<li>Ensure that the subsidiary ledgers (i.e. Guest Ledger, AR Account/City Ledger, Advance Deposit) were reconciled with the General Ledger balances every month end. Any variance must have proper explanation.</li>
<li>Prepare month-end reconciliation for all related General Ledger and revenue balances.</li>
<li>Conduct monthly spot checks in the operations such as but not limited to verification of menu price against POS, verification in outlets that checks have been opened for all occupied tables, and review of issued Emergency Kits as to completeness.</li>
<li>Assist the General Cashier in performing surprise cash float counts.</li>
<li>Monitor the issuances of accountable forms such as but not limited to Official Receipts, Manual Guest Checks, Complimentary Forms, etc.</li>
<li>Review the Audit Logging from Infogenesis and Audit Log from SpaSoft for completeness and authorization of system changes made to menu items.</li>
<li>Report audit findings for the deviations/ discrepancies noted.</li>
<li>Ensure completeness of audit reports with relevant approval to be included in daily audit package.</li>
<li>Ensure full compliance with Control Self-Assessment Questionnaires (CSAQ) such as but not limited to Revenues, Cash Handling, Credit Control &amp; AR sections.</li></ul> 

Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div> <div id='job-id'>Job Id: roLQdHchTy+gMjTUBLUy9BZjl6zb15MHTpvWgclft7N2xb/9EV83AJ6TgyqsLINVmqihhxFwefbgMtICrTt/D2yhW2M2NAwgEZ0G9CIK2XkksBI+Bi/FjOvmVzKvN7zHtKNvS19oRCOZuzZ5ut/h5Knccw==</div>

Income Auditor

<div>Mandarin Oriental, Doha is looking for a Hygiene Coordinator to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

About the job

Based at Mandarin Oriental, Doha within the Admin &amp; General Department in Doha, As a Hygiene Coordinator, you will oversee cleanliness and sanitation to ensure a safe and healthy environment. Your role involves implementing food safety &amp; hygiene standards and addressing hygiene issues promptly to your manager. The Hygiene Coordinator reports to the Assistant Director of Hygiene.

As Hygiene Coordinator, you will be responsible for the following duties
<ul>
<li>Assist the Assistant Director of Hygiene to develop and implement hygiene policies and procedures to maintain cleanliness and prevent contamination in the workplace</li>
<li>Conduct regular inspections to ensure compliance with Food Safety &amp; Hygiene standards in all F&amp;B areas and report findings to the Assistant Director of Hygiene</li>
<li>Keep abreast of industry trends and regulatory changes related to hygiene and sanitation</li>
<li>Responsible to assist the Assistant Director of Hygiene handling the Food Safety &amp; Hygiene in the Hotel</li>
<li>Maintaining HACCP/ISO, Food Safety related Standards</li>
<li>Conducting regular checks to ensure food handlers are adhering to good food and personal hygiene practices.</li>
<li>Carrying out internal Food Hygiene Audits in all Food &amp; Beverage areas and report to Assistant Director of Hygiene</li>
<li>Developing, implement, reviewing and updating the food safety management system procedures, in accordance with local regulations and international standards in collaboration with the Assistant Director of Hygiene</li>
</ul>
As Hygiene Coordinator, we expect from you
<ul>
<li>Minimum 2 year of experience working in a 5-star hotel environment</li>
<li>Thorough knowledge of Food Safety standards and regulations locally and internationally</li>
<li>International work experience in at least two of the following regions: Asia and Middle East</li>
<li>Ability to work long &amp; flexible hours with a strong focus on Hygiene operation</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li></ul> 


We&rsquo;re Fans. Are you?</div> <div id='job-id'>Job Id: FGOXau7KjHHg1VWdORfL+ShOxXpNLmzssb1+U8RteDHX2Xgmc9UquKrHqkFEEgBemKObrB5GNflJJOJ2T0UDzQjvKavuyX8m0QtnP/6+29ROObTPw4FZ+S+7TDflSGq66ZnFxOQyKVivtw+uuZOW+yKVN3sUWZ8=</div>

Hygiene & Security Coordinator

<div>Houseperson

Mandarin Oriental Muscat is looking for a Houseperson to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

To ensure the cleanliness and tidiness of all guest corridor areas, pantries, offices, and storage. To support colleagues with linen collection and delivery and to ensure that all pantries are set up for an efficient operation. To ensure that guest requests are fulfilled in a professional and timely manner.

Key Responsibilities:
<ul>
<li>Ensures the cleanliness of storage areas, flower office, housekeeping pantries and back of house areas</li>
<li>Refills all pantries with minibar items, follows the first-in-first-out process and carries out inventory controls</li>
<li>Ensures that extra beds, baby cots and sofa beds are stored and set up correctly and in accordance with our standards</li>
<li>Supports the florists in delivering flower arrangements from flower storage to the floors</li>
<li>Refills and organizes all guest supplies and amenities in the storages and pantries</li>
<li>Refills the housekeeping pantries and storages with fresh linen</li>
<li>Responsible for receiving fresh linen and handing over dirty linen to the laundry company</li>
<li>Supports the laundry, room attendants and public cleaning attendants in peak times</li>
<li>Ensures a clean, comfortable, well maintained and welcoming environment</li>
<li>Ensures all equipment and cleaning supplies are used correctly and in accordance with the local regulations</li>
<li>Undertakes regular deep cleaning duties and inventory controls</li>
<li>Provides a seamless, efficient and friendly service at all times</li>
<li>Provides training for new starters, apprentices and trainees</li>
<li>Handles all guest request to ensure satisfaction</li>
<li>Complies to the hygiene and safety standards of Mandarin Oriental Hotel Group</li>
<li>Reports technical defects and missing room items</li>
<li>Collects guests&rsquo; preferences</li>
<li>Actively reviews processes and voices ideas and suggestions</li>
<li>Completes department relevant administrative tasks</li>
<li>Other reasonable tasks may be assigned by the direct manager or a senior manager on duty</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div> <div id='job-id'>Job Id: 2u3psIj7HcsV3KiGdNvcFt6p+1NCVMEA05d1ReL0aTcR9E9InHtsR+NLR/Cskvia3s2bato0iS7/sP1Mfr6Bti9RUOzFZB9wiNnpJIj7n1Yg0VqzDpj3FzhiFpso7WujwMNzFynykwdbSRG7CXwADQ==</div>

Houseperson

Join Mandarin Oriental Hotel Group and explore 57 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.