Urwah Admin

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Hotel Group

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bodrum

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.

Duties and Responsibilities

 Ensure compliance with MO P&amp;P

 Ensures all bank reconciliations are performed in a timely and accurately manner

 Maintains uniform accounting procedures for recurring and routine transactions

 Maintains balance sheet accountability and organize timely balance sheet review

 Monitors controls for cash disbursements and accounts payable

 Collection of common charges and incidental fees

 Maintain log of Insurance matters and any other claims of service charges

 Manages period close and produces monthly accounts within the time frame laid down

 Establishes cut-off in compliance with corporate, analyzes pre-close results, approves required adjustments

 Prepares/reviews periodic reports showing key results

Requirements

 Able to communicate, both written and verbal Turkish and English

 Bachelor&rsquo;s degree in Accounting or Finance

 Two to five years Assistant Controller/Controller Experience in Hospitality Accounting operations

 Prolific in all Windows Based Software Application

 Strong Level of Proficiency in Excel

 Ability to assemble, analyze, understand integrated spread sheets and complex technical information

 Excellent communication skills in all aspects: verbal, written and non-verbal

 Professional and appropriate business appearance and presentation

 Approachable, open-minded and fair</div>

Accounting Manager

<div>Mandarin Oriental Jumeira, Dubai is looking for a Security Supervisor to join our Security team.
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
As Security Supervisor, you will be responsible for the following duties:<ul>
<li>
Ensure security officers are briefed prior to deployment daily</li>
<li>
Ensure all outstanding incidents and investigations from previous shifts are followed up on</li>
<li>
Regularly visit duty posts and ensure all deployments are up to standard</li>
<li>
Regularly check log books and other registers to ensure consistency and correct book keeping is maintained</li>
<li>
Escalate incidents to the Assistant Security Manager that require further action in a timely manner</li>
<li>
Check function areas prior to, during and after functions</li>
<li>
Report and follow up on all incidents</li>
<li>
Manage evacuation duties</li>
<li>
Respond to emergency incidents as and when notified and report back details to senior management</li>
<li>
Exercise Emergency Response Team duties and responsibilities as defined in the emergency plan</li>
<li>
Have comprehensive working knowledge on the cause and effect of the fire alarm system, locations of fire exit routes and firefighting equipment</li>
<li>
Conduct training for Security Officers as directed</li>
<li>
Ensure the assistant manager is fully briefed and appraised of any incidents that occur or that are ongoing</li>
<li>
Visit all sites which are under construction/renovation and ensure that all contractors are carrying contractor passes in a visible position and using/wearing appropriate PPE</li>
<li>
Liaise with other departments regarding security policies and procedures</li>
<li>
Maintain relationships with other departments to maintain synergy</li>
<li>
Actively seek out information about changes in the property and/or personnel and brief management on changes</li>
<li>
Counsel security officers on all aspects of performance, attitude and professionalism.</li>
<li>
Ensure that all personnel are competent in performing all tasks as described in the SOP&rsquo;s</li>
<li>
Ensure daily briefing notes are approved prior to delivery by the assistant security manager</li>
<li>
Check and approve all duty postings prior to publishing</li>
<li>
Ensure all directives issued through the assistant manager are clearly and accurately delivered to all security officers</li>
<li>
Ensure all security officers attend training courses and sessions as required</li>
<li>
To carry out any other reasonable duties as required by ExCom or the Director of Security</li>

</ul>As Security Supervisor, we expect from you:<ul>
<li>
SIRA approved Security Supervisors&rsquo; course</li>
<li>
SIRA Security Supervisors&rsquo; license</li>
<li>
High school certificate or equivalent</li>
<li>
Qualified on job trainer</li>
<li>
Minimum 1-year experience in hospitality security</li>
<li>
Ability to understand effective approaches of communication with different individuals.</li>
<li>
Able to communicate clearly with peers and superiors.</li>
<li>
Comfortable in supervising multi-cultural teams</li>
<li>
Knowledge of firefighting equipment</li>
<li>
Knowledge of CCTV operation</li>
<li>
Knowledge of investigations</li>
<li>
Knowledge of crisis management</li>
<li>
First aid and CPR trained</li>
<li>
Knowledge of handling emergency situations and evacuations</li>
<li>
Very good verbal and written communication skills in English.</li>
</ul>
Our commitment to you:<ul>
<li>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
A competitive salary and benefits packages</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Security Supervisor

<div>Mechanical Electrical Plumbing Supervisor

Mandarin Oriental Muscat is looking for a Mechanical Electrical Plumbing Supervisor

to join our Engineering team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Scope of Position
Assist in the coordination of all maintenance &amp; repairs of the facilities and equipment. Responsible for the day-to-day operations within the property maintenance department ensuring plant and equipment operate with the least amount of down time. Maintain the complex facility, including the physical building structure, all mechanical, electrical, HVAC systems and related equipment in accordance with energy conservation and preventative maintenance programs.

Departmental
<ul><li>Maintain proper and safe condition of all Plant, Plant Rooms, Equipment and Work areas.</li>
<li>Comply with all Fire, Life, Health, and Safety Standards.</li>
<li>To be conversant with the Hotel Emergency Procedures.</li>
<li>Perform Emergency Response Team duties as required.</li>
<li>Personal presentations will always be clean, neat, and tidy.</li>
<li>Be courteous, and professional when dealing with Guest, and fellow Staff</li>
<li>Members.</li>
<li>Assist Guests, Patrons, and Fellow Staff Members as and when appropriate.</li>
<li>Undertake specific duties and projects when assigned.</li>
<li>Activity support Training Programs.</li>
<li>To carry out work in accordance with The Hotel Planned Maintenance Program.</li>
<li>Familiarize himself with the technical details of all Plant and Services relating to the Hotel.</li>
<li>Work shifts as designated.</li>
<li>Maintain, repair, check and record equipment relating to: -</li>
<li>Guest Facilities</li>
<li>Public area and heart of the house facilities</li>
<li>Plant Rooms</li>
<li>Air Conditioning Equipment</li>
<li>Refrigeration Equipment</li>
<li>Fire, Life, Health, and Safety</li>
<li>Electrical and Mechanical Services</li>
<li>Plumbing and Heating</li>
<li>Entertainment Equipment</li>
<li>Kitchens</li>
<li>Lighting</li>
<li>Furniture, Fittings and General Equipment</li>
<li>Actively supervise and support the Shift Technician.</li>
<li>Ensure all logbooks and records are kept up to date.</li>
<li>Assist Engineering personnel with technical advice and ensure standards are maintained.</li>
<li>Deputize for ADOE/ACE in their absence.</li>
<li>Actively assist with Energy Conservation and Control.</li>
<li>Responsible for all the repair and maintenance of equipment&rsquo;s ensuring smooth operation.</li>
<li>Monitor and control all the utilities and documentation.</li>
<li>Preparing daily HLP report and monthly utility reports</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Mechanical Electrical Plumbing Supervisor

<div>Mandarin Oriental Downtown, Dubai is looking for an IT Assistant to join our IT team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the IT department in Dubai, the IT Assistant is responsible to provide additional support to the hotel IT Manager on the day-to-day IT support within the hotel. This includes, but not limited to first line colleague support, second line guest support, IT hardware and software maintenance tasks, system event alert rectifications and AV support issues. IT Assistant reports to the IT Manager.

As an IT Assistant, you will be responsible for the following duties:
<ul>
<li>Provide daily IT support to both colleagues and guests, including second-line and weekend support.</li>
<li>Assist with routine IT tasks and troubleshoot technical issues as needed.</li>
<li>Deliver dedicated Audio Visual support, including preventive maintenance and event setup.</li>
<li>Support meetings and events with IT-related AV services.</li>
<li>Follow up on project tasks as part of ongoing project management responsibilities.</li>
<li>Monitor and assist with cybersecurity operations and ensure compliance with security protocols.</li>
</ul>
As an IT Assistant, we expect from you:
<ul>
<li>Experienced in IT and AV support, including equipment setup, transport, and repair.</li>
<li>Skilled in camera, lighting techniques, editing software, and multimedia production tools.</li>
<li>Strong communication skills with the ability to work under pressure and collaborate effectively.</li>
<li>Creative, flexible, and proficient in word processing and computer systems.</li>
<li>Physically capable of long periods of sitting/standing, with good hearing and eyesight.</li>
<li>Holds a high school diploma or GED; an associate's degree is a plus.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

IT Assistant

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a HVAC Technician to join our Engineering Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Engineering Department, The HVAC Technician is responsible for the installation, maintenance, and repair of heating, ventilation, and air conditioning units, including associated air handling, chilled water distribution, refrigeration, and environmental control systems. The role involves planning individual jobs as well as long-term operations, developing and implementing preventive maintenance programs, and ensuring the quality of all repair work. The responsibilities also include installing smaller air-conditioning systems, modifying existing systems, reviewing plans and specifications for contracted work, and inspecting the work of external contractors. The HVAC Technician reports to the Assistant Manager - Maintenance.

As a HVAC Technician, you will be responsible for the following duties:
<ul>
<li>Operate, maintain and monitor all HVAC and related equipment within the hotel</li>
<li>Prepare and execute preventive maintenance schedules</li>
<li>Maintain plant rooms and equipment premises in safe and presentable condition</li>
<li>Retrieve, complete, and close work orders as per HotSoS procedures</li>
<li>Identify and report the need for major repairs</li>
<li>Maintain, repair, check, and record equipment including chillers, AHUs, FCUs, ventilation, pumps, motors, and CCU/VRF/split AC units</li>
<li>Ensure safe working conditions, follow Lockout/Tagout and PTW procedures</li>
<li>Maintain records of work, P/M schedules, and update work order logs; communicate status to Engineering control desk</li>
<li>Coordinate with contractors and other departments for installations, repairs, and smooth operations</li>
<li>Operate Building Automation Systems (BAS) and assemble components to required standards</li>
</ul>
As a HVAC Technician, we expect from you
<ul>
<li>Previous experience in the same role in luxury property, resort experience is a plus</li>
<li>Strong knowledge of HVAC systems, controls, and preventive maintenance practices</li>
<li>Strong ability to resolve engineering issues using both theoretical and practical knowledge</li>
<li>Good understanding of hotel operations and general civil works</li>
<li>Proficient in predictive maintenance and the use of maintenance software applications</li>
<li>Strong communication skills and fluency in English</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

HVAC Technician

<div>Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team. 
 
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
 
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 
 
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay. 
 
About The Job 
 
Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager. 
 
As Guest Relations Agent, you will be responsible for the following duties 
<ul>
<li>
Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met</li>
<li>Help the Guest Relations Management Team to meet and greet guests</li>
<li>Prepare the Daily Communication Form</li>
<li>Handle amenity requests and other guest relations programmes</li>
<li>Run and Participate in the VIPs meeting</li>
<li>Assists the Front Office during need periods</li>
<li>Handles guests&rsquo; complaints</li>
<li>Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&amp;B departments</li> 
</ul>
As Guest Relations Agent, we expect from you 
<ul>
<li>
Minimum 2 year of experience working in a 5-star hotel environment</li>
<li>A minimum of 1 years of Front Office experience</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong commands of Microsoft Office products</li>
<li>Effective verbal and written communication skills in English. Arabic is an advantage</li> 
</ul>
Our commitment to you 
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li> 
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Relations Agent

<div>Mandarin Oriental Jumeira, Dubai is looking for a Front Office Agent to join our Front Office team.
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
As Front Office Agent you will be responsible for the following duties:<ul>
<li>
Greet, check in, and escort guests promptly to their rooms.</li>
<li>
Address special guest preferences recorded in guest history profiles.</li>
<li>
Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s Policy.</li>
<li>
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.</li>
<li>
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience.</li>
<li>
Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.</li>
<li>
Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.</li>
<li>
Communicate clearly with the Night Duty Manager and Accounting Department.</li>
<li>
Establish a good working knowledge of the Hotel outlets and products.</li>
<li>
Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
<li>
Demonstrate teamwork by cooperating with and assisting colleagues as needed.</li>
<li>
Able to communicate special features and services unique to the guest&rsquo;s needs.</li>
<li>
Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)</li>
<li>
Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).</li>
<li>
In charge of guest invoices (in-house).</li>
<li>
Check credit card authorization in SMS for all in-house guests.</li>
<li>
Perform any other reasonable duties as required by the management of the Hotel.</li>
</ul>
As Front Office Agent we expect from you:<ul>
<li>
Senior School qualification</li>
<li>
Minimum 2 years&rsquo; experience working in a 5-star hotel environment.</li>
<li>
A minimum of 1-year Front Office experience.</li>
<li>
Previous experience working in the Middle East Region is an advantage.</li>
<li>
Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.</li>
<li>
Ability to understand guest needs and expectations and to deliver superior customer service.</li>
<li>
Perform job with attention to details and the ability to organize and handle multiple tasks effectively.</li>
<li>
Clear communication; effective verbal and written communication skills in English. Speaking Russian, Arabic, Spanish, German, Italian and French is an advantage.</li>
</ul>
Our commitment to you:<ul>
<li>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
A competitive salary and benefits packages</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Front Office Agent

Join Mandarin Oriental Hotel Group and explore 19   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.