Urwah Admin

Mandarin Oriental Hotel Group

<div><div><p>Mandarin Oriental Jumeira, Dubai is looking for a <b>Sous Chef</b> to join our <b>Netsu Kitchen</b> team.</p></div><div><div><div><div><div><div><div><div><div>
<p></p>
<p>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p></p>
<p>With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.</p>
<p></p>
<p><b>As Sous Chef, Netsu Kitchen, you will be responsible for the following duties:</b></p>
<ul>
<li><p>To co-ordinate functions and activities with other Food &amp; Beverage departments</p></li>
<li><p>
To handle payroll and holiday organisation</p></li>
<li><p>
To assist the Executive Sous Chef in quality levels of production and presentation</p></li>
<li><p>
To work actively in cost control and implementing standards</p></li>
<li><p>
To assist in colleague related matters</p></li>
<li><p>
To carry out departmental training, where necessary</p></li>
<li><p>
To deputise the Executive Sous Chef in his absence</p></li>
<li><p>
To control all aspects of food outlets in the Executive Sous Chef absence</p></li>
<li><p>
To be actively involved in Health &amp; Hygiene matters</p></li>
<li><p>
To promote quality throughout the hotel in all areas of food</p></li>
<li><p>
To ensure that food service is of the best in quality, temperature and service</p></li>
<li><p>
To ensure that canteen food for colleagues is always get varied, interesting, well cooked and well-balanced cuisine</p></li>
<li><p>
To carry out daily work to exceed guest expectations</p></li>
<li><p>
To ensure the smooth running of the day to day operations in the kitchen</p></li>
<li><p>
To strive to deliver the highest quality of food and service</p></li>
<li><p>
To adhere to all legal requirements, regulations and guidelines</p></li>
<li><p>
To carry out annual appraisals of all team members To conduct departmental orientation for all new team members</p></li>
</ul>
<p></p><p><b>As Sous Chef, Netsu Kitchen, we expect from you:</b></p>
<ul>
<li><p>5-7 years experience in the culinary industry.</p></li>
<li><p>
3-5 years experience working in High end / Michelin starred restaurant with Japanese cuisine.</p></li>
<li><p>
Experience of the Middle East market preferred.</p></li>
<li><p>
Outstanding communication skills, both written &amp; verbal.</p></li>
<li><p>
A confident &amp; dynamic speaker, able to communicate and interact effectively with all levels of an organization.</p></li>
<li><p>
Enthusiastic and positive personality with the ability to build trusting relationships</p></li>
<li><p>
with others.</p></li>
<li><p>
Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.</p></li>
<li><p>
Applicable job-related skills as per Accountable Duties.</p></li>
</ul>
<p></p><p><b>Our commitment to you:</b></p>
<ul>
<li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
A competitive salary and benefits packages</p></li>
</ul>
<p></p><p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div></div></div></div></div></div></div>

Sous Chef, Netsu (Japanese Steakhouse)

<div><p><b>The Hotel</b></p>
<p>
Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Turkey. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuru&ccedil;e&#351;me, right next to the unique Bosphorus.</p>
<p>
Redefining luxury with its sophisticated design and architecture inspired by Istanbul's uniquely beautiful mansions and palaces, our hotel is located on the shores of the Bosphorus with two outdoor pools in the city center with lush and generous gardens, 100 spacious rooms and suites with large living spaces, rich Sunday brunches with Turkish and international cuisine, Novikov Restaurant, the international representative of modern Asian and Italian cuisines; Olea &amp; Bar, offering the most exclusive flavors of Italian cuisine; Hakkasan, world-renowned for its innovative interpretation of China's traditional Cantonese cuisine; and Bosphorus Lounge, home to delicious snacks and tea-time rituals. The Spa at Mandarin Oriental Bosphorus, Istanbul is the city's most comprehensive health, beauty, and wellness center with 3,500 square meters of The Spa at Mandarin Oriental Bosphorus, Istanbul.</p><br>
<p><b>
Duties and Responsibilities</b></p>
<ul>
<li>Together with Director of Sales and Assistant Director of Sales, to agree and implement rate strategy &amp; actions for the assigned geographical territories</li>
<li>To be responsible for the development of business from (but not exclusively) the following channels: Incentive Agents, Ground Handlers, Conference &amp; Banqueting Agencies, Meeting Planners, Associations, Wholesalers/ITW, Consortia, Direct Corporate Bookers.</li>
<li>To effectively manage the key accounts of the relevant markets through planned sales activity, maximizing account potential in terms of rate or room-nights in accordance with overall sales strategies.</li>
<li>To focus on the growth and continued production of existing accounts both domestic and international and to develop new accounts that are suitable for the pricing strategy of the property.</li>
<li>To sell and plan Groups and Events business in assigned territories and effectively converting enquiries into sales.</li>
<li>To implement long-term marketing and communication strategies as directed by the Director of Sales. Design, develop and execute all promotional products, and special packages to secure leisure business.</li>
<li>To coordinate partnership and sponsorship opportunities that will benefit the hotel and that support its brand initiatives.</li>
<li>To constantly monitor the market and the competition and report on threats and opportunities.</li>
<li>To send mailers and e-mail blasts to clients as need arises for promotion of hotel events and/or need periods.</li>
<li>To manage and maintain the hotel&rsquo;s on-line presence in all channels, including but not limited to travel sales channels- Preferred Partner, third party promotional sites, travel blogs etc.</li>
<li>To provide accurate and timely reporting on segment, account production and propose actions/strategies.</li>
<li>To monitor sales activities of market competitors and report at sales meetings.</li>
<li>To increase conversion and impact customer/guest satisfaction by being able to provide solutions to their needs.</li>
<li>To collaborate and communicate with Regional Sales Offices in assigned territories, to maximize sales opportunities.</li>
<li>To develop and maintain an accurate database of all relevant producing accounts.</li>
<li>To integrate the data for effective and thorough record-keeping, trend analysis and business intelligence.</li>
<li>To ensure that all accounts &amp; sales activities are recorded in Delphi.</li>
<li>To expand customer reach and gain exposure and credibility within the marketplace.</li>
<li>To develop the annual plans and participate in the budget / marketing plan process ensures buy-in and accountability of deliverables.</li>
<li>To plan and execute overseas sales trips within assigned territories and market segments.</li>
<li>To actively plan sales calls and trips to promote the hotel and seek business opportunities</li>
<li>To participate in tradeshows and workshops as required.</li>
<li>To host the site inspections and familiarization trips as needed.</li>
<li>To attend the weekly departmental sales meeting.</li>
<li>To increase the lead revenue opportunities to other MOHG properties through business development and solicitation.</li>
<li>To carry out any other duties that may be reasonably requested by the Department Head.</li></ul></div>

Sales Manager

<div><div><p>Mandarin Oriental Jumeira, Dubai is looking for a <b>Sales Coordinator </b>to join our <b>Sales Team.</b></p></div><div><div><div><div><div><div><div><div><div>
<p></p>
<p>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p></p>
<p>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p></p>
<p>With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.</p>
</div></div></div></div></div></div></div></div></div><p></p><h2 class="jobSectionHeader"><b>
Scope of Position</b></h2><p></p><p>
As Sales Coordinator you will work closely with the Director of Commercial Strategy, Director of Sales and the Sales Team to ensure a smooth and effective operation of the division. You will act as a link between the Sales Team and various other hotel departments to ensure an excellent property communication and collaboration and you will be responsible to handle all the administrative requirements of the sales office.</p><p></p><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><p></p><ul>
<li><p>
Prepares proposals, contracts, and corporate rate agreements in alignment with hotel standards.</p></li>
<li><p>
Ensures all requests are handled within the time frames established by the company.</p></li>
<li><p>
Updates all activities related to account management in the system and adheres to MOHG standards.</p></li>
<li><p>
Tracks sales performance, productivity reports, and account activities for the Sales Team.</p></li>
<li><p>
Monitors and maintains the accuracy of account classifications and production tracking.</p></li>
<li><p>
Generates daily, weekly, and monthly sales reports as required.</p></li>
<li><p>
Assists with the coordination and execution of sales trips, trade shows, and client events.</p></li>
<li><p>
Supports the planning and smooth execution of site inspections to ensure a luxury-standard guest journey.</p></li>
<li><p>
Conducts site inspections as required to support the Sales Team.</p></li>
<li><p>
Coordinates VIP amenities and special requests for sales-related arrivals when needed.</p></li>
<li><p>
Participates in client entertainment activities with the Sales Team as required.</p></li>
<li><p>
Conducts joint sales calls with the Sales Team as required.</p></li>
<li><p>
Services assigned accounts and supports efforts to grow market share.</p></li>
<li><p>
Builds strong relationships with customers, guests, and team members to fully understand their needs and supports efforts to serve them effectively.</p></li>
<li><p>
Communicates effectively with all hotel departments, especially Reservations, Conference &amp; Events, Front Office, and Food &amp; Beverage.</p></li>
<li><p>
Supports customer loyalty and brand standards by delivering service excellence throughout each client interaction.</p></li>
<li><p>
Utilizes all available on-the-job training tools for colleagues.</p></li>
<li><p>
Maintains an excellent working relationship with colleagues across the hotel.</p></li>
<li><p>
Sets a positive example in all interactions and work practices. Attends weekly and monthly department meetings and takes accurate minutes.</p></li>
</ul><p></p><h2 class="jobSectionHeader"><b>
Skills and Qualifications</b></h2><ul>
<li><p>
Senior school qualifications</p></li>
<li><p>
Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management</p></li>
<li><p>
Minimum 2 years of experience working in a 5-star hotel environment within Admin Roles.</p></li>
<li><p>
Strong administrative skills.</p></li>
<li><p>
Previous experience in the GCC an advantage.</p></li>
<li><p>
Must be excellent in using computer and well versed in all computer applications.</p></li>
<li><p>
Charming and outgoing with excellent interpersonal skills for both external and internal customers.</p></li>
<li><p>
Ability to work under pressure and on own initiative.</p></li>
<li><p>
Positive attitude and good communicator.</p></li>
<li><p>
Ability to plan and organize workload.</p></li>
<li><p>
Effective time management, communication and presentation skills.</p></li>
<li><p>
Flexibility to respond to a range of different work situations.</p></li>
<li><p>
Able to solve problems.</p></li>
<li><p>
Commitment to delivering high standards of customer service.</p></li>
<li><p>
Fluent in English and an additional language will be an advantage.</p></li>
</ul><p></p><h2 class="jobSectionHeader"><b>
Our commitment to you:</b></h2><ul>
<li><p>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
A competitive salary and benefits packages</p></li>
</ul><p></p><h2 class="jobSectionHeader"><b>
We&rsquo;re Fans. Are you?</b></h2></div>

Sales Coordinator

<div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Communications &amp; Engagement Specialist to join our People &amp; Culture Team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the People &amp; Culture Department, the Communications &amp; Engagement Specialist is responsible in communication of P&amp;C initiatives and fostering employee engagement through various channels such as MyMO/Beekeper, digital signage, noticeboards and colleagues&rsquo; social media and events to ensure alignment with the division goals. The Communications &amp; Engagement Specialist reports to the Director of People &amp; Culture/ Assistant Director of People &amp; Culture.</p>
<p><b>
As</b><b> a Communications &amp; Engagement Specialist, you will be responsible for the following duties:</b></p>
<ul>
<li>Develop and implement comprehensive colleague engagement strategy annually</li>
<li>Plan and execute internal communication initiatives to ensure clear and consistent messaging across the hotel</li>
<li>Collaborate with various departments to create engaging content for internal communication, announcements, and updates</li>
<li>Organize and coordinate colleague events, team building activities and recognition programs to promote a positive and collaborative work environment</li>
<li>Monitor and analyse colleagues&rsquo; feedback and engagement metrics to identify areas of improvement and implement solutions accordingly</li>
<li>To collate various colleagues&rsquo; communications e.g. Town Hall Meetings, Fan of the Month, birthday celebrations, meetings and committees e.g. sports, social, focus groups</li>
<li>Stay updated on industry best practices and trends to continuously enhance the initiatives.</li>
<li>Colleagues&rsquo; noticeboards are up to date with all Hotel and Local Activities, Guest Comments, Emirates Palace Sports Teams and all other relevant information for colleagues</li>
<li>To produce a Monthly Colleagues Activity Schedule to include sporting events, representative teams, outings such as shopping and tourism visits, gatherings, celebrations, and annual party</li>
<li>To facilitate and organize the Get-Togethers such as Majlis, Fan of the Month celebrations etc. and ensure the agenda, certificates and photographs are prepared in advance</li>
<li>Ensure all colleagues&rsquo; activities are posted in MyMO/Beekeper.</li>
<li>Enrol new colleagues in Beekeper and deactivate the leavers.</li>
<li>Conduct a presentation on Beekeper in Move-In Orientation.</li>
<li>To ensure sports are represented evenly in MOAUH for colleagues. Assist in the co-ordination of the Ramadan Activities.</li>
<li>Assist in daily update of colleagues&rsquo; birthdays in &lsquo;Day of Delight/DOD&rsquo;</li>
<li>Prepare the morning briefing sheet for DOP&amp;C /ADOP&amp;C with P&amp;C operational updates</li>
<li>Co-ordinate and arrange baby basket for newborn babies of colleagues</li>
<li>Review and co-ordinate all colleagues&rsquo; suggestions</li>
<li>Organize interdepartmental competitions</li>
</ul>
<p><b>As a Communications &amp; Engagement Specialist, we expect from you:</b></p>
<ul>
<li>Previous experience in the same role in a high volume internationally recognized luxury hotel chain, resort experience is a plus</li>
<li>Bachelor&rsquo;s degree in hospitality management, Human Resources, or a related field preferred.</li>
<li>An outgoing personality with excellent communication and organizational skills, problem solving, detail oriented and multitasking</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

People & Culture Communications & Engagement Specialist

<div><div><p>Mandarin Oriental Jumeira, Dubai is looking for a <b>Food Safety Intern </b>to join our Team<b>.</b></p></div><div><div><div><div><div><div><div><div><div>
<p></p>
<p>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p></p>
<p>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p></p>
<p>With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.</p>
<p></p>
<p><b>About the job</b></p>
<p></p>
</div></div></div></div></div></div></div></div></div><p>The Food Safety Intern will support the Food Safety and Hygiene team in monitoring and improving food safety standards across the operation</p><p></p><p><b>
As a Food and Safety Intern, you will be responsible for the following duties:</b></p><p></p><ul>
<li><p>
Assist the Food Safety team with daily hygiene checks across all Food &amp; Beverage Outlets</p></li>
<li><p>
Ensure that food handling colleagues follow proper personal hygiene and grooming standards</p></li>
<li><p>
Ensure all food deliveries meet quality, temperature, and labelling requirements.</p></li>
<li><p>
Provide support in maintaining and updating the Food Safety records , training records</p></li>
<li><p>
Coordinate with third party laboratory and organize food sampling</p></li>
<li><p>
Assist in sample collection and follow-up on laboratory results</p></li>
<li><p>
Observe and report any non-compliances to the Food Safety team for corrective action</p></li>
<li><p>
Support pest management and follow up on corrective actions with relevant departments</p></li>
<li><p>
Assist in monitoring cleaning and sanitizing procedures in the Food &amp; Beverage outlets</p></li></ul><p></p><p><b><br>
Skills &amp; Qualifications:</b></p><ul>
<li><p>
Exceptional interpersonal and communication skills to engage and collaborate with different departments
</p></li><li><p>Recognized degree or postgraduate diploma in Food Microbiology, Food Science, or Food Technology is a must</p></li>
<li><p>
Basic understanding of food safety principles</p></li>
<li><p>
Proficient in MS Office (Excel, Word, PowerPoint)</p></li>
</ul><p></p><p><b>
Our commitment to you:
</b></p><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div>

Intern, Food Safety

<div><div><p>Mandarin Oriental Jumeira, Dubai is looking for an Intern, Events &amp; Catering.</p></div><div><div><div><div><div><div><div><div><div>
<p></p>
<p>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p></p>
<p>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p></p>
<p>With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.</p>
<p></p>
<p><b>As an Intern, Events &amp; Catering, you will be responsible for the following duties:</b></p>
</div></div></div></div></div></div></div></div></div><p></p><ul>
<li><p>Ensures all requests are handled in the time frame set by the company.</p></li>
<li><p>
Updates all activities related to company account management in the system and adheres to MOHG standards.</p></li>
<li><p>
Contributes to the development of company sales initiatives by recommending, implementing and monitoring appropriate local activities.</p></li>
<li><p>
Constantly gathers, understands and applies the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Director of Conference and Events</p></li>
<li><p>
Prepares all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realizing the importance of such to ensure anticipated results.</p></li>
<li><p>
Mobilises at all opportunities to cross sell the brand worldwide.</p></li>
<li><p>
Constantly monitors the market and the competition and reports on threats and opportunities.</p></li>
<li><p>
Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</p></li>
<li><p>
Services our customers in order to grow share of the account.</p></li>
<li><p>
Builds strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively</p></li>
<li><p>
Sets a positive example.</p></li>
<li><p>
Handles guest complaints and disputes.</p></li>
<li><p>
Ensures an excellent working relationship with all colleagues within the hotel.</p></li>
<li><p>
Effectively communicating with all other hotel departments, especially Reservations, Front Office, Sales, Culinary team and Banquet operation.</p></li>
<li><p>
Utilizes all available on the job training tools for colleagues.</p></li>
<li><p>
Establishes and maintains files, data base of all accounts and assists the Director of Conference and Events in maintaining the account management system.</p></li>
<li><p>
Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.</p></li>
<li><p>
Attends weekly and monthly department meetings and prepares meeting notes and feedback accordingly</p></li>
</ul><p></p><p><b>
As an Intern, Events &amp; Catering, we expect from you to have:</b></p><ul>
<li><p>
Strong written and verbal communication skills with attention to detail.</p></li>
<li><p>
Highly organized with the ability to manage multiple projects and deadlines simultaneously.</p></li>
<li><p>
Creative, proactive, and eager to learn within a luxury hospitality environment.</p></li>
<li><p>
Bachelor&rsquo;s degree (ongoing or freshly graduated) in Hospitality, International Business, or a related field.</p></li>
<li><p>
Minimum 1 internship/full-time experience within hospitality or luxury brands.</p></li>
<li><p>
Fluent in English and one additional European language.</p></li>
<li><p>
Excellent interpersonal skills and a professional appearance in line with the Mandarin Oriental brand.</p></li></ul></div>

Intern, Events & Catering

<div><ul><li>Mandarin Oriental, Doha is looking for a Housekeeping Coordinator to join our housekeeping team.</li></ul><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p>
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.</p><p><b>
about the job</b></p><p>
Based at the Mandarin Oriental Doha, Qatar within the Housekeeping department in Doha, the Housekeeping Coordinator is responsible for ensuring the smooth and efficient operation of the Housekeeping Department by coordinating communication between various departments, managing guest requests, overseeing the lost and found system, and supporting the housekeeping team in maintaining the highest standards of cleanliness and service throughout the property. Housekeeping Coordinator reports to the Assistant Executive Housekeeper.</p><p><b>
As a Housekeeping Coordinator, you will be responsible for the following duties:</b></p><ul>
<li>
Act as the central communication hub for the Housekeeping Department, managing calls, dispatching tasks, and logging all communications accurately.</li>
<li>Coordinate and follow up on guest requests, room status updates, and maintenance issues to ensure timely service and guest satisfaction.</li>
<li>Manage lost and found procedures, key control, and housekeeping inventory, maintaining accurate records and compliance with hotel policies.</li>
<li>Support the housekeeping team with shift coordination, workload management, and assistance with daily operational challenges.</li>
<li>Assist with training new team members, monitor staff performance, and contribute to a positive and productive team environment.</li>
<li>Handle guest inquiries and complaints related to housekeeping services with professionalism, aiming for prompt and effective resolution.</li>
</ul><p><b>
As a Housekeeping Coordinator, we expect from you:</b></p><ul>
<li>
Senior High School Diploma required; vocational training in hospitality is a plus.</li>
<li>At least two years of experience in a luxury hotel, with one year in a Housekeeping Coordinator or similar role.</li>
<li>Familiar with systems like Actabl/Alice, Oracle, Workday, and strong in Microsoft Excel and inventory management.</li>
<li>Fluent in English; Arabic proficiency is an advantage, and multilingual candidates are preferred.</li>
<li>Detail-oriented, organized, and capable of handling multiple tasks in a fast-paced setting.</li>
<li>Flexible schedule, professional presentation, and strong problem-solving and communication skills.</li>
</ul><p><b>
Our commitment to you</b></p><ul>
<li>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with Qatar industry standards, to ensure your financial well-being and stability.</li>
</ul><p><b>
We&rsquo;re Fans. Are you?</b></p></div><p></p>

Housekeeping Coordinator

Join Mandarin Oriental Hotel Group and explore 28   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.