Urwah Admin

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Jumeira, Dubai is looking for a Commis 1 to join our Netsu Kitchen team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
About the job
Based at the Mandarin Oriental Jumeira, Dubai within the Netsu Kitchen, the Commis 1 will carry out all required operational tasks and duties in the kitchen under the guidance of the respective Senior Chefs, with the overall objective to prepare food in a timely manner as per quality and food safety standard.
As Commis 1, you will be responsible for the following duties:<ul>
<li>
Washes and peels ingredients in order for them to be used in the production of dishes.</li>
<li>
Ensure that all mise en place is prepared to the highest quality as per standards set by the superiors.</li>
<li>
Ensure the set up and replenishment of buffets.</li>
<li>
Assist superiors in the pickup of requisition and in organizing it in the corresponding storage.</li>
<li>
Inform superior of ingredient quantities when the stock levels are low and ensures there are always enough for the day to day usage.</li>
<li>
Store ingredients in dedicated containers, making sure that they are best preserved and labelled according to standard.</li>
<li>
Cleans and sanitizes the working surfaces, tools, utensils and working area before and after usage as per food safety standard.</li>
<li>
Report cleanliness and maintenance issues of the kitchens and stewarding area to and support daily checks done by his superiors.</li>
<li>
Adhere to strict personal hygiene standards at all times.</li>
<li>
Ensure to follow through the food safety safe and sound standard set by Mandarin Oriental Hotel and in accordance&rsquo;s to the UAE&rsquo;s Municipality rules and regulation.</li>
<li>
Ensure customer satisfaction in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
<li>
Work as part of the team and assist other colleagues if required.</li>
<li>
Support other outlets and banquet if requested by superiors.</li>
<li>
Attend and participate in all required meetings and training as scheduled.</li>
<li>
Perform any other reasonable duties as required by the superiors.</li>
</ul>
As Commis 1, we expect from you:<ul>
<li>
High School qualification or equivalent.</li>
<li>
Degree or Higher National Diploma in Hospitality/Culinary art is preferred.</li>
<li>
 A minimum 1 year of culinary experience working as Commis 1 &amp; 2 in a high-volume hotel or free-standing restaurant is preferred.</li>
<li>
 Basic experience in holding and preparation of food.</li>
<li>
Ability to work long hours with a strong focus on operational excellence.</li>
<li>
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 15 kg without assistance.</li>
<li>
Basic knowledge of the kitchen tools and utensils in order to perform the specific tasks.</li>
<li>
Knowledge of basic food hygiene is preferred.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Commis 1, Netsu (Japanese Cuisine)

<div>Mandarin Oriental Jumeira, Dubai is looking for an Assistant Director of Revenue Management to join our Revenue Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
About the job
 The Assistant Director of Revenue Management supports the Director of Revenue Management in providing the hotel with key revenue management decisions by implementing the MOHG revenue management system (both manual and automated) and ensuring maximization of revenues and profitability for the property.
 The role monitors demand trends, booking patterns, pace and market conditions, translating these into total hotel revenue strategies to achieve revenue goals and grow market share, whilst being extremely cognizant of the MOHG brand.
 The Assistant Director of Revenue Management contributes actively to yield management and revenue generation through strong day-to-day management of revenue systems, inventory controls and pricing decisions, and by providing Sales and Marketing with accurate information on both internal reservation situation and the external climate in which the hotel operates.
 The role supports the preparation of weekly and monthly forecasts, assists in budget preparation, identifies trends, recommends growth initiatives, monitors progress of selling strategies and ensures the hotel is competitively positioned within the local marketplace.
As the Assistant Director of Revenue Management, you will be responsible for the following duties:
General:
<ul><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li>
<li>
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.</li>
<li>
It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.</li>
<li>
It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>
On The Job trainers and trainings.</li>
<li>
Group Training Technique trainers and trainings.</li>
<li>
Update and maintain a complete Training Matrix for your department.</li>
<li>
Update and maintain Job Description and Job Specification Matrix for your department.</li>
<li>
Ensure the colleagues&rsquo; career path and development needs are being prioritised and documented in accordance with the MO Profile online system.</li>
<li>
Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.</li>
<li>
You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>
Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>
Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>
Ensure compliance with the MOHG social media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>
Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>
Act as a hotel ambassador at all times.</li>
<li>
To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul>
Managerial Duties:<ul>
<li>
Supports the Director of Revenue Management in managing the team and inventory to maximize revenues at all times.</li>
<li>
Acts as a key day-to-day leader within the Revenue and Reservations function, ensuring consistent execution of strategy.</li>
<li>
Prepares and supports weekly Revenue Strategy Meetings, including agenda, materials and follow-up actions.</li>
<li>
Supports the Director of Revenue Management in ensuring pricing, restrictions and strategy are correctly implemented across all systems.</li>
<li>
Ensures daily monitoring of pickup, pace, demand signals and competitor performance.</li>
<li>
Leads on selected initiatives/projects assigned by the Director of Revenue Management or Director of Commercial Strategy (e.g. systems, reporting, segmentation reviews, channel strategy, SOP improvements).</li>
<li>
Supports development of team members and ensures high standards for service, selling techniques and operational discipline.</li>
</ul>
Departmental Duties:<ul>
<li>
Supports the daily management of rooms inventory including allocation and reservations to areas of maximum yield.</li>
<li>
Proactively manages inventory and controls for the hotel to maximize revenue in all areas.</li>
<li>
Ensures a consistent and rational hotel pricing and yield strategy across all channels and segments, aligned with MOHG pricing philosophy.</li>
<li>
Maintains accurate oversight of all rate loading and restrictions across all distribution systems (PMS, CRS, channel manager, OTAs, GDS, etc.).</li>
<li>
Assists in preparing accurate monthly and weekly Forecasts (Day by Day) for all transient segments and group (based on feedback from Sales).</li>
<li>
Supports the preparation of the rooms budget, including key assumptions, seasonality, segment mix and pace logic.</li>
<li>
Proactively provides data and analysis to evaluate performance by market segment, channel production, geographical mix, room type demand, and booking windows.</li>
<li>
Supports the monitoring and evaluation of Daily, Weekly and Monthly Market Share reports to identify trends and opportunities versus competitive set.</li>
<li>
Supports pricing and inventory decisions for peak dates, high compression periods and shoulder periods, ensuring correct business mix.</li>
<li>
Ensures group controls and ceilings are actively monitored and aligned with displacement logic.</li>
<li>
Works closely with Sales to define booking terms and conditions for transient and group segments.</li>
<li>
Supports strategy and quality control around contract loading, ensuring logical rate structures and correct system implementation.</li>
<li>
Ensures that the hotel and MOHG brand image is mathematically integrated into revenue decisions (i.e. rates do not dilute brand positioning).</li>
<li>
Maintains strong oversight of reporting integrity and supports troubleshooting with corporate systems teams where required.</li>
</ul>
Customer Focus:<ul>
<li>
Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience</li>
<li>
Services our customers in order to grow market share</li>
<li>
Build strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively</li>
<li>
Sets a positive example for the Reservations Service Department</li>
<li>
Handles guest complaints and disputes</li>
</ul>
Colleague Relations:<ul>
<li>
Supports and contributes to the departmental orientation program for new colleagues.</li>
<li>
Supports team performance through development plans, monitoring progress and coaching.</li>
<li>
Utilizes on-the-job training tools to ensure consistent capability building.</li>
<li>
Ensures an excellent working relationship with colleagues across the hotel, particularly Sales, Marketing, Finance, Rooms Division and Conference &amp; Events.</li>
</ul>
Administrative Duties<ul>
<li>
Prepares weekly and monthly forecasts</li>
<li>
Ensures that all booking systems are maintained to achieve optimal results, liaises with Marketing team to ensure content is up to date</li>
<li>
Completes and analyses month-end reports</li>
<li>
Maintains accurate records of room type selling and sets targets for the team</li>
</ul>
Additional Duties:<ul>
<li>
Conducts sites visits as required by hotel operation</li>
<li>
Participates in client entertainment with Sales Department as required</li>
<li>
Joint Sales calls with team as required</li>
</ul>
Our commitment to you:
<ul><li>Senior School qualification or equivalent.</li>
<li>
Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management.</li>
<li>
A minimum of 5 years&rsquo; experience in Revenue Management.</li>
<li>
Previous experience working in a 5-star hotel environment.</li>
<li>
Previous experience in a high volume, luxury Beach front resort.</li>
<li>
Previous experience working in the GCC preferred.</li>
<li>
Good knowledge on computer systems i.e. MS Office applications.</li>
<li>
Prior experience with PMS system.</li>
<li>
Hotel pre-opening experience.</li>
<li>
Mature and outgoing personality with excellent interpersonal skills.</li>
<li>
Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.</li>
<li>
Perform job with attention to details and the ability to organize and handle multiple tasks effectively.</li>
<li>
Clear communication; effective verbal and written communication skills in English.</li>
<li>
Proven ability to successfully motivate and lead a team.</li>
<li>
Ability to plan and organize large projects.</li>
<li>
Trainer skills and ability to mentor and develop team members.</li>
<li>
Experience across all segments.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Assistant Director of Revenue Management

<div><div><div>Sous Chef - Italian Cuisine
 <div></div><div><div><ul><li>544999
</li> </ul></div><div></div><div><ul><li>Culinary / Kitchen
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Mandarin Oriental, Muscat
</div></li> </ul></div></div><div></div><div><div><div>Add To Favourites
</div></div> <div></div><div>View Favourites
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</div><div>Mandarin Oriental Muscat is looking for a Sous Chef &ndash; Italian Cuisine to join our culinary team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Key Responsibilities:
<ul>
<li>Collaborate with the Chef de Cuisine to create dishes and suggest menu items for special promotions and events.</li>
<li>Ensure all plating guides are accurate, up to date, and followed according to dish description, cooking method, and presentation standards.</li>
<li>Maintain the authenticity of all Italian cuisine prepared, adhering to standards set and agreed by the Chef de Cuisine.</li>
<li>Identify areas for improvement in food quality and communicate suggestions to the Chef de Cuisine.</li>
<li>Foster proactive, efficient, and effective inter-departmental communication to promote teamwork and enthusiasm across the Food &amp; Beverage division.</li>
<li>Oversee daily ordering and requisition of ingredients.</li>
<li>Provide leadership, direction, and support to all kitchen colleagues at all times.</li>
<li>Assist the Chef de Cuisine in preparing weekly staff rosters.</li>
<li>Ensure strict adherence to food safety standards as defined by Mandarin Oriental Muscat, Safe &amp; Sound, and local Muscat Municipality regulations.</li>
<li>Supervise the cleanliness and maintenance of the Essenza kitchen, following up on reports to maintain an immaculate environment.</li>
<li>Ensure all Essenza cuisine displays are safe, creative, clean, and presented according to Chef de Cuisine standards.</li>
<li>Uphold Mandarin Oriental Muscat grooming and appearance standards, reflecting professionalism and care.</li>
<li>Monitor VIP guest requirements, including special dietary requests.</li>
<li>Ensure customer satisfaction in accordance with MOHG Legendary Quality Experiences (LQEs), MOHG Pillars, and MOQA service standards.</li>
<li>Communicate rules and regulations to colleagues using the Colleague Handbook and other appropriate documents.</li>
<li>Conduct counselling and disciplinary actions in line with company procedures.</li>
<li>Attend daily and weekly team meetings.</li>
<li>Conduct hands-on dish training to keep food knowledge and cooking techniques current.</li>
<li>Share expertise in Essenza specialty Italian cuisine with colleagues.</li>
<li>Oversee and manage all food safety-related administration for Essenza restaurant.</li>
<li>Comply with Jardine audit procedures and other departmental policies.</li>
<li>Assist the Chef de Cuisine with administrative tasks and support other kitchen areas as required.</li>
<li>Stay updated with global food trends to ensure Essenza cuisine remains innovative and aligned with international standards.</li>
<li>Perform other reasonable duties as assigned by the Chef de Cuisine.</li>
</ul>
Required Skills &amp; Experience:
<ul>
<li>Strong experience in authentic Italian culinary techniques, including regional Italian dishes, pasta and sauce preparation.</li>
<li>Knowledge of contemporary Italian dining trends.</li>
<li>Proven ability to lead a culinary team in a high-end, fine-dining environment.</li>
<li>Excellent understanding of food safety, hygiene, and kitchen management practices.</li>
<li>Strong communication, organizational, and leadership skills.</li>
<li>Passion for delivering high-quality, consistent, and innovative Italian cuisine.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div>

Sous Chef - Italian Cuisine

<div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the F&amp;B Department in Riyadh, the Hostess is responsible for take reservations for the restaurants and manage and maintain the reservation system, including the database with respective guest preferences. Furthermore, the hostess welcomes and escorts patrons and if required she will help and carry out all required operational tasks and duties in the outlet under the guidance of the respective managers.

As Hostess, you will be responsible for the following duties:
<ul>
<li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Follow the principle of the 5Ps - &lsquo;Proper Planning Prevents Poor Performance&rsquo; at all times and for all activities.</li>
<li>Act as a hotel &ldquo;ambassador&rdquo; always.</li>
</ul>
As Hostess, we expect from you:
<ul>
<li>Have a very good understanding of the outlet&rsquo;s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.</li>
<li>Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place and reconfirm all reservations by phone or email.</li>
<li>Schedule all reservations and planned seating arrangements with management prior to service period.</li>
<li>Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
 Benefits:
<ul><li>A competitive salary.</li>
<li>A Career development.</li>
<li>Health insurance.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Hostess (Local)

<div>F&amp;B Server

Mandarin Oriental Muscat is looking for a F&amp;B Server to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job
<ul><li>Have a good understanding of the outlet&rsquo;s concept and food and beverage offerings and be able to verbally explain those to guests.</li></ul>
<ul><li>Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.</li></ul>
<ul><li>Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.</li></ul>
<ul><li>Be able to deliver service by understanding the guest requirements.</li></ul>
<ul><li>Carry out all tasks in a friendly, courteous and efficient manner.</li></ul>
<ul><li>Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.</li></ul>
<ul><li>Be able to process MOHG Gift cards and other non-cash methods of payment.</li></ul>
<ul><li>Perform any tasks relating to billing according to hotel standards and cashiering policies.</li></ul>
<ul><li>Ensure all dishes are presented in compliance with hotel standards and food &amp; beverage specifications.</li></ul>
<ul><li>Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.</li></ul>
<ul><li>Assist in picking up all required stocks, including linen, beverage, dried goods and</li></ul>

others and arrange them accordingly.
<ul><li>Ensure product knowledge is up to date.</li></ul>
<ul><li>Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.</li></ul>
<ul><li>Support as required other outlets as assigned by the Restaurant/ Outlet Manager.</li></ul>
<ul><li>Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.</li></ul>
<ul><li>Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.</li></ul>
<ul><li>Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.</li></ul>
<ul><li>Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.</li></ul>
<ul><li>Have a natural, warm smile and a friendly and passionate approach towards guests.</li></ul>
<ul><li>Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.</li></ul>
<ul><li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li></ul>
<ul><li>Report guest&rsquo;s preference to superiors and act upon them whenever known.</li></ul>

Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Food and Beverage Server / six-month contract

<div>Mandarin Oriental Muscat is looking for a Duty Engineer to join our Engineering team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Scope of Position

A list of all the key duties and responsibilities associated with the role. This should be reviewed each time the position is being recruited for, to ensure it is up to date.
<ul>
<li>Maintain proper and safe condition of all Plant, Plant Rooms, Equipment and Work areas.</li>
<li>Comply with all Fire, Life, Health, and Safety Standards.</li>
<li>To be conversant with the Hotel Emergency Procedures.</li>
<li>Perform Emergency Response Team duties as required.</li>
<li>Personal presentations will always be clean, neat, and tidy.</li>
<li>Be courteous, and professional when dealing with Guest, and fellow Staff</li>
<li>Members.</li>
<li>Assist Guests, Patrons, and Fellow Staff Members as and when appropriate.</li>
<li>Undertake specific duties and projects when assigned.</li>
<li>Activity support Training Programs.</li>
<li>To carry out work in accordance with The Hotel Planned Maintenance Program.</li>
<li>Familiarize himself with the technical details of all Plant and Services relating to the Hotel.</li>
<li>Work shifts as designated.</li>
<li>Maintain, repair, check and record equipment relating to: -</li>
</ul><ul><li>Guest Facilities</li>
<li>Public area and heart of the house facilities</li>
<li>Plant Rooms</li>
<li>Air Conditioning Equipment</li>
<li>Refrigeration Equipment</li>
<li>Fire, Life, Health, and Safety</li>
<li>Electrical and Mechanical Services</li>
<li>Plumbing and Heating</li>
<li>Entertainment Equipment</li>
<li>Kitchens</li>
<li>Lighting</li>
<li>Furniture, Fittings and General Equipment</li>
</ul><ul><li>Actively supervise and support the Shift Technician.</li>
<li>Ensure all logbooks and records are kept up to date.</li>
<li>Assist Engineering personnel with technical advice and ensure standards are maintained.</li>
<li>Deputize for ADOE/ACE in their absence.</li>
<li>Actively assist with Energy Conservation and Control.</li>
<li>Responsible for the entire shift operations ensuring all technical support</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li></ul></div>

Duty Engineer

<div>Mandarin Oriental Muscat is looking for a Director of Spa &amp; Wellness to join our Spa &amp; Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

Finance
<ul>
<li>Responsible for the development of the Spa, fitness and Kids Club yearly budget.</li>
<li>Responsible for re-forecasting of the budget as and when is necessary.</li>
<li>Responsible for the financial performance of the spa and related departments.</li>
<li>Responsible for the compilation of the Spa monthly profit and loss account and statistics.</li>
<li>Review daily revenue updates on Spa revenue produced by Datavision daily and discuss with Hotel Manager during the weekly meetings.</li>
<li>Establish strategies for achieving the targets.</li>
<li>Regular review of therapist schedules, therapists and treatment room utilization in order to maximize yield potential of the Spa.</li>
<li>Setting achievable goals for spa colleagues, to include both treatment and retail goals.</li>
<li>Plan yearly Capex necessarily.</li>
<li>Working closely with Director of Finance at all times.</li>
<li>Support the Director of Finance in the hotel&rsquo;s overall financial performance.</li>
<li>Control aspect of operational supplies and labor in the Spa &amp; Wellness.</li>
</ul>
Marketing
<ul>
<li>Develop Spa marketing plan and its activities together with the Director of Marketing Communications and be responsible for the execution of the plan.</li>
<li>Responsible for the development of marketing strategies for the Spa &amp; Wellness department.</li>
<li>Develop the yearly event calendar with the Director of Marketing Communications.</li>
<li>Working closely with the Director of Marketing Communications and the Public Relations Manager.</li>
<li>Ensure regular market research/studies are being conducted to understand the market trends within Qatar and internationally.</li>
<li>Liaison with other Spa Directors in the group to develop attractive group promotions.</li>
<li>Attend sales calls as and when is necessary.</li>
<li>Development of marketing strategies for the female and male hair and beauty salons, and Spa and Fitness.</li>
</ul>
Human Resources
<ul>
<li>Perform annual performance reviews, encouraging and coaching the development of all the colleagues in the Spa &amp; Wellness division.</li>
<li>Oversee the recruitment, induction, training development, appraisal and discipline of all spa &amp; wellness colleagues.</li>
<li>Enforce a clear understanding of colleagues&rsquo; rules is in accordance with the MOHG Human Resources Policies.</li>
<li>Will be responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in the Human Resources policy &amp; procedure guide.</li>
<li>Interview prospective candidates for various positions in the Spa &amp; Wellness by following strict guidelines and criteria set up by Human Resource.</li>
<li>Development of Human Resource strategy for recruitment and selection of colleagues.</li>
<li>Career development programs for colleagues.</li>
<li>Appropriate compensation and benefit packages for colleagues.</li>
<li>Labor cost management.</li>
<li>Community and sustainable programs.</li>
</ul>
Training
<ul>
<li>Signoff on all Departmental Learning Checklists completed by Departmental Trainers to ensure that standards and procedures have been understood.</li>
<li>Pass on any learned knowledge from shows or training, thereby being an avenue for industry information.</li>
<li>Ensure that SOP&rsquo;s are continuously updated for all spa &amp; wellness colleagues.</li>
<li>Regular review of treatments and SOPs.</li>
<li>Responsible for maintaining the high standard of treatment, service and attention to detail within the spa &amp; wellness.</li>
<li>Meet with all new heads of departments by providing a tour of the spa and explain the philosophy and culture of the Spa.</li>
</ul>
Spa Operations
<ul>
<li>Responsible for the enforcement of all policies and objectives within the spa.</li>
<li>Director of Spa &amp; Wellness to take reservations as and when is necessary.</li>
<li>Dealing with dissatisfied or disgruntled guests.</li>
<li>Responsible for motivating retail sales.</li>
<li>Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly.</li>
<li>Regular daily walkthroughs of the Spa and Wellness areas to review all Standards and Procedures and operational status of the Spa &amp; Wellness, including female and male salons.</li>
<li>Reading through the many essentials e-mails that deal regarding spa, meetings, groups, and VIP&rsquo;s. Also, replying to guest, vendor, sales and colleague e-mails.</li>
</ul>
Engineering
<ul>
<li>Ensure all the Occupational Health and Safety Policies and Procedures are in compliance with the Safe, Sound &amp; Sustainable guidelines.</li>
<li>Frequent checks of equipment and facilities to prevent loss of equipment due to negligence or wear and tear.</li>
</ul>
Departmental Meetings
<ul>
<li>Prepare and present bi-monthly meeting for all Spa &amp; Wellness colleagues. Minutes need to be provided to Human Resources and printed out to be available in the Spa office. Ensure that any colleagues, who were excused from the meeting, read the minutes. The following categories should also be discussed during this meeting: marketing, promotions, colleagues&rsquo; development, operations and finance.</li>
<li>During briefings, ensure any issues are discussed and provide information of special attention guest and groups that may be in house.</li>
<li>Review log of training completed by Departmental Trainers.</li>
<li>Review monthly training schedules for all spa &amp; wellness colleagues.</li>
<li>Attending relevant meetings organized by other Department Heads.</li>
<li>Conduct weekly meeting with Spa Treatment Manager and Spa Operations Manager</li>
<li>Conduct weekly MOD meeting to discuss any operational issues</li>
</ul>
Customer Relations
<ul>
<li>To deal with any problems, enquiries and complaints from spa &amp; wellness guests and potential guests.</li>
</ul>
Inventory
<ul>
<li>Review stock checks at the end of month for financial reports.</li>
<li>Ensure that purchasing is aligned with budget.</li>
<li>Product line selection with Spa Treatments Manager and Spa Operations Manager.</li>
<li>Replacement of items due to wear and tear.</li>
</ul>
Planning and Preparation
<ul>
<li>Special guests and VIP&rsquo;s with special needs.</li>
<li>It is essential to keep abreast of any developments in the spa &amp; wellness industry.</li>
<li>Frequent competitor analysis is necessary.</li>
<li>Strategic planning for assigned projects by organizing committees and following up with goals established on set time lines.</li>
<li>Responsible for setting Spa&rsquo;s annual goals by January each year. Responsible for communicating this plan with Spa &amp; Wellness colleagues.</li>
<li>On occasion, it is necessary to determine contingency plans when business is exposed to unusual factors such as war, poor economy or natural disasters.</li>
<li>To prepare reports for the Hotel Manager for the need for new developments or changes to existing policies or objectives to keep abreast of market developments and new projects/services available.</li>
<li>Work with budget goals and spreadsheets by understanding desired service/retail percentages and overall cost management.</li>
</ul>
Manager on Duty
<ul>
<li>Responsible for the operations of the division and guest interactions.</li>
<li>Review treatments and notes in Spa Soft.</li>
</ul>
Events and Presentations
<ul>
<li>TV/Radio interviews.</li>
<li>Attends regular industry job fairs and local Spa colleague events regarding employment together with Spa Treatments Manager.</li>
<li>Attend tradeshows for products &amp; services in particular ISPA every year.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li></ul></div>

Director of Spa & Wellness

Join Mandarin Oriental Hotel Group and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.