Urwah Admin

Mandarin Oriental Hotel Group

The Residential Concierge is responsible for delivering a highly personalized and seamless service experience to residents, while supporting the overall operations and standards of the property. Under the direction of management, this role coordinates daily resident requests, facilitates services that enhance the maintenance and value of residences, and serves as a central point of communication between residents, vendors, and internal teams. The Concierge is expected to build strong relationships with residents, anticipate their needs, and maintain detailed knowledge of local amenities, transportation, dining, and events to provide informed recommendations. Key responsibilities include managing deliveries, reservations, transportation arrangements, and resident profiles; maintaining accurate records and databases; and ensuring timely follow-up on all service requests and work orders. The role also encompasses administrative support, package handling, key management, and adherence to luxury presentation standards within the lobby and front desk areas. Additionally, the Concierge must demonstrate professionalism in all communications, operate required systems, assist with vehicle handling when needed, and remain flexible in supporting special projects or operational needs, all while upholding the highest level of service consistent with a five-star residential environment.

Residential Concierge

<div>Mandarin Oriental Hotel Group

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bodrum

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.

Duties and Responsibilities
<ul>
<li>Perform maintenance, repair, and troubleshooting of electrical, mechanical, HVAC, plumbing, and infrastructure systems</li>
<li>Execute preventive and periodic maintenance in line with maintenance schedules and maintain proper documentation</li>
<li>Conduct root cause analysis for technical failures and implement permanent solutions</li>
<li>Monitor energy consumption and propose efficiency improvements</li>
<li>Coordinate and supervise external service providers, ensuring compliance with technical specifications</li>
<li>Ensure all systems are fully operational through routine inspections and timely interventions</li>
<li>Follow up and ensure completion of legally required technical inspections</li>
<li>Supervise maintenance and inspection contractors on-site</li>
<li>Provide technical support to all hotel departments and ensure uninterrupted operations</li>
<li>Monitor renovation works and ensure compliance with technical specifications</li>
<li>Supervise contractors during renovation projects and report progress to headquarters</li>
<li>Ensure all electrical, mechanical, and architectural works comply with fire safety regulations</li>
<li>Manage insurance claim notifications and follow up reimbursement processes</li>
<li>Monitor service quality and ensure compliance with contractual agreements</li>
<li>Develop and implement continuous improvement initiatives aligned with operational needs</li>
<li>Ensure the day-to-day operation of the departments office duties and general administration is completed competently and in a given time.</li>
<li>Attend and report to Director of Engineering &amp; Assistant Director of Engineering any actions or action plans that may arise from inspections by the local authorities.</li>
<li>Engineering Manager this position dictates you becoming a senior member of the Resort's emergency response team</li>
<li>Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.</li>
<li>To ensure that the Engineering Departments and Hotels Policy and Procedures are followed at all times.</li>
<li>To ensure that through quality control checklists, constantly training colleagues, monitoring guest and colleague feedback and attention to detail an outstanding service is provided.</li>
<li>To meet with the Director of Engineering, Assistant Director of Engineering and Shift Engineers on daily bases to ensure the continuity in the operation of the engineering department is maintained at all times.</li>
<li>Through continuously searching for new ideas and product improvements guests and colleagues demands are met.</li>
</ul>
Requirements
<ul>
<li>Minimum of 5 years&rsquo; experience as Engineering Manager in Luxury Resorts</li>
<li>Degree in Mechanical, Electrical, Civil Engineering, or a related field (Vocational School graduates are also welcome)</li>
<li>Prior experience in facilities such as hotels, shopping malls, residences, or hospitals</li>
<li>Proficiency in MS Office applications</li>
<li>Ability to work in a fast-paced and flexible schedule</li>
<li>Strong planning and organizational skills with proven team management experience</li>
<li>Basic knowledge of quality management systems and certification processes</li>
<li>EKAT certification is preferred</li>
<li>Valid Class B driver&rsquo;s license and active driving skills are preferred</li></ul></div>

Engineering Manager

<div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Spa Department in Riyadh, the Spa Therapist is responsible for, responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant manner.

As Spa Therapist, you will be responsible for the following duties:
<ul>
<li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG social media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
</ul>
As Spa Therapist, we expect from you:
<ul>
<li>Keep work area clean, neat and hygienic at all times.</li>
<li>Ensure that a high standard of service is maintained throughout the Spa.</li>
<li>Assist in the operations of all spa &amp; wellness department as required:</li>
<li>Spa Treatment Rooms</li>
<li>Spa Reception</li>
<li>Spa Retail</li>
<li>Spa Pantry</li>
<li>Consultation Lounge</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
 Benefits:
<ul><li>A competitive salary.</li>
<li>A Career development.</li>
<li>Health insurance.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Spa Therapist

<div>Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
As Guest Services Agent, you will be responsible for the following duties:<ul>
<li>
Greet, check-in, and escort guests promptly to their rooms</li>
<li>Address special guest preferences recorded in guest history profiles</li>
<li>Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy</li>
<li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct</li>
<li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience</li>
<li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues</li>
<li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports</li>
<li>Communicate clearly with the Night Duty Manager and Accounting Department</li>
<li>Establish a good working knowledge of the Hotel outlets and products</li>
</ul>
As Guest Services Agent, we expect from you:<ul>
<li>
Friendly, enthusiastic, passionate, Sociable</li>
<li>Engaging, Genuine, Organised</li>
<li>Minimum of 1 year of Front Office experience</li>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Services - Agent

<div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Sales Department in Riyadh, the Government Sales Manager is responsible for Ensures comprehensive and complete coverage of own sales portfolio, covering all levels of accounts and all revenue streams within the account for a comprehensive client servicing, achieving targets and maximum productivity. Manages activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals. Track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans.

As Government Sales Manager, you will be responsible for the following duties:
<ul>
<li>Together with the Director of Sales &amp; Marketing, to implement agreed rate structure and strategy for assigned market segments.</li>
<li>To establish and maintain effective working relations both within the department and with other departments.</li>
<li>To attend select trade and travel functions, i.e. trade shows and to promote sales and image for the hotel.</li>
<li>To plan and where appropriate, execute sales trips to major market areas, reporting new potential markets that should be considered.</li>
<li>To provide feedback and market information to the Director of Sales &amp; Marketing relating to changing market conditions, including trends in competition by carrying out sales solicitation, telephone, reading material and interacting with competitive hotel staff. Also, to analyze and review these changes with the Director of Sales &amp; Marketing, implementing programmed with the Sales team to meet these changes in all market segments.</li>
<li>To maintain close relationships with all key decision-makers, both in local and international markets.</li>
</ul>
As Government Sales Manager, we expect from you:

Achieves financial targets and monitors progress of team&rsquo;s sales objectives targets through supervision and guidance to ensure team also achieves financial targets in all revenue streams.
<ul>
<li>Ensures the team understand and achieves all KPIs related to the department.</li>
<li>Attend trade shows and fairs and ensures coverage in all key feeder markets.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
 Benefits:
<ul><li>A competitive salary.</li>
<li>A competitive incentive.</li>
<li> Health insurance.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Government Sales Manager (Local only)

<div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Sales Department in Riyadh, the Corporate Sales Manager is responsible for Ensures comprehensive and complete coverage of own sales portfolio, covering all levels of accounts and all revenue streams within the account for a comprehensive client servicing, achieving targets and maximum productivity. Manages activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals. Track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans.

As Corporate Sales Manager, you will be responsible for the following duties:

It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
<ul>
<li>To acquire, develop and manage local corporate business and government accounts according to the set business mix strategy.</li>
<li>Ensures maximum acceptance in RFPs.</li>
<li>To acquire, develop and manage business travel agent accounts (BTA) according to the set business mix strategy.</li>
<li>To constantly monitor the market and the competition and report on threats and opportunities.</li>
</ul><ul><li>To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid shortfalls.</li>
<li>Implements and executes all sales objectives and action plans to reach and exceed targets set.</li>
<li>Quotes and negotiates prices with customers for transient, long stay and group business with established parameters.</li>
<li>Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.</li>
<li>Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand, and knows how to sell against them.</li>
<li>Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.</li>
<li>Gain an understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns to offer a better business solution.</li>
<li>Cross sells brand across MOHG portfolio through the MObilize program.</li>
</ul><ul><li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li>
<li>Services our customers in order to grow share of the account.</li>
<li>Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Sets a positive example for the sales, Reservations and conference sales teams.</li>
<li>Handles guest complaints and disputes.</li>
</ul>
As Corporate Sales Manager, we expect from you:

Achieves financial targets and monitors progress of team&rsquo;s sales objectives targets through supervision and guidance to ensure team also achieves financial targets in all revenue streams.
<ul>
<li>Ensures the team understand and achieves all KPIs related to the department.</li>
<li>Attend trade shows and fairs and ensures coverage in all key feeder markets.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
 Benefits:
<ul><li>A competitive salary.</li>
<li>A competitive incentive.</li>
<li>Health insurance.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Corporate Sales Manager

Join Mandarin Oriental Hotel Group and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.