About the Role

We are looking for a highly skilled and service-oriented International Customer Service Supervisor/Specialist to join our team in Riyadh. This role is crucial in managing cross-border customer service operations, resolving complex customer issues, and ensuring seamless communication with internal teams and external service providers. The ideal candidate is fluent in both Arabic and English , with exceptional communication skills and a strong problem-solving mindset. Chinese language proficiency is a plus.

Key Responsibilities

• Manage and resolve overseas customer package exceptions, ensuring proactive service and customer satisfaction.
• Investigate international delivery issues and coordinate with logistics service providers to file claims and secure compensation.
• Collaborate with cross-functional operations teams to provide daily operational support and escalate issues when necessary.
• Collect and analyze feedback from projects and customers, identify root causes of service disruptions, and propose actionable improvements.
• Handle and respond to daily service anomalies through effective communication and coordination.
• Support business departments in liaising with overseas service providers to maintain smooth service delivery.
• Manage unexpected incidents and perform additional tasks assigned by management.

Qualifications & Requirements

• Bachelor’s degree in Business, Logistics, Customer Service, or a related field.
• Fluency in English and Arabic is mandatory; proficiency in Chinese is a strong advantage.
• Experience in customer service, especially in logistics or international business, is preferred.
• Strong communication, coordination, and problem-solving skills.
• Ability to manage and de-escalate complex service issues with professionalism and tact.
• Detail-oriented with strong organizational skills and a proactive mindset.
• Able to thrive in a fast-paced, cross-cultural working environment.

If you are a customer-focused professional with a passion for international operations and service excellence, we invite you to join our growing team and make a real impact in the global logistics space.