Mandarin Oriental Downtown, Dubai is looking for a Doorman to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Doorman is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering, and storing of guests’ luggage, communication of information and handling guest requests. Doorman reports to Assistant Guest Services Manager.

As a Doorman, you will be responsible for the following duties:

• Greet guests upon arrival and departure, assist with luggage, open car and hotel doors, help with taxis, and escort guests to express elevators.
• Oversee street traffic outside the hotel, maintain cleanliness and order at the entrance, and ensure proper alignment of equipment and supplies.
• Handle department keys, radios, and phones securely; remain in assigned post; and communicate effectively with the front office team.
• Adhere to hotel policies, safety standards (FLHSS&E), and maintain professional posture and demeanor at all times.
• Promote a positive team environment, engage in regular communication with other departments, and participate in staff meetings to support operational goals.
• Engage guests warmly, collect preferences, resolve complaints or refer them appropriately, and create memorable experiences aligned with MOHG Legendary Quality Experiences.

As a Doorman, we expect from you:

• Senior School qualification or equivalent, with at least 3 years of experience in a 5-star hotel and a minimum of 2 years in a Door or Bell role.
• Prior experience in the Middle East hospitality sector is considered an advantage.
• Excellent verbal and written communication skills in English; additional language skills, particularly Arabic, are preferred.
• Proven ability to understand guest needs and deliver high-level customer service independently.
• Strong interpersonal, organizational, and multitasking skills, with attention to detail in a fast-paced environment.
• Physically capable of standing for extended periods and available to work flexible shifts, including evenings, weekends, and holidays.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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