Job Description:

The Cloud & Infrastructure Operations Head is responsible for managing enterprise-wide cloud environments, hybrid IT infrastructure, and data center operations to ensure service reliability, scalability, resilience, and cost efficiency. This role leads cloud operations, data center management, infrastructure monitoring, automation initiatives, and continuous improvement efforts supporting Digital Business Services (DBS) objectives.

Core Functional Skills:

• Cloud Infrastructure Management: Lead the design, deployment, and day-to-day operations of cloud and hybrid infrastructure environments, ensuring optimal performance, scalability, and resilience.
• Data Center Operations Management: Manage on-premises data centers including server, storage, backup, and network infrastructure, ensuring high availability and operational continuity.
• Reliability and Monitoring: Implement monitoring and observability tools to proactively manage uptime, performance, and system health across cloud and data center environments.
• Infrastructure Automation & Orchestration: Lead the adoption of automation frameworks and orchestration tools to streamline provisioning, scaling, and maintenance activities.
• Disaster Recovery and Business Continuity: Establish and maintain disaster recovery solutions, backup strategies, and high-availability architectures to protect business operations.
• Cost Optimization and FinOps: Monitor and control infrastructure and cloud costs, driving cost-saving initiatives through governance and financial operations (FinOps) strategies.
• Security and Compliance Management: Ensure infrastructure environments adhere to cybersecurity policies, regulatory requirements, and internal risk management frameworks.
• Stakeholder & Vendor Management: Manage service providers, cloud vendors, and hardware suppliers, optimizing service quality, costs, and contractual terms.

Experience & Education:

• Bachelor’s degree in Computer Science, Cloud Computing, Engineering, or a related field.
• 12+ years of experience managing cloud operations, hybrid infrastructures, and data center environments.
• Extensive experience across AWS, Azure, Google Cloud, Oracle Cloud platforms, and private cloud environments.
• Certifications preferred: AWS Certified Solutions Architect Professional, Azure Solutions Architect Expert, Google Professional Cloud Architect, Oracle Cloud Infrastructure Architect Professional, VMware Certified Professional (VCP), Certified Kubernetes Administrator (CKA), ITIL Foundation or Practitioner.