Qureos Mentor

aramco digital

<div>
 
 
 Overview:
 
 
 
 The Pre-Sales Engineer supports the development of technically sound and scalable solutions during the sales cycle. Working under the guidance of senior Pre-Sales Engineers and the Vertical Executive, the role assists in opportunity shaping, technical documentation, customer demonstrations, and solution validation.
 
 
 This role provides foundational exposure to customer engagement, solution architecture principles, and CTPO product and platform standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Assist in translating customer requirements into structured technical inputs.
 
 
 &bull; Support preparation of solution diagrams, architecture overviews, and documentation.
 
 
 &bull; Document assumptions, dependencies, and solution boundaries.
 
 
 &bull; Ensure alignment with CTPO platforms and approved standards under supervision.
 
 
 &bull; Contributes to technical responses for RFPs and RFQs.
 
 
 &bull; Assist in demos, Proof of Concepts (POCs), and technical workshops.
 
 
 &bull; Collaborate with Sales, Delivery, and CTPO teams for solution validation.
 
 
 &bull; Support documentation for smooth handover to Delivery post-award.
 
 
 &bull; Maintain organized records of opportunity-related technical artifacts.
 
 
 &bull; Support preparation of presentation materials and technical content.
 
 
 &bull; Capture customer technical requirements and action items.
 
 
 &bull; Support preparation of compliance matrices and supporting documentation.
 
 
 &bull; Assist in basic solution sizing and effort estimation exercises
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 Education:
 
 
 
 &bull; Bachelor&rsquo;s Degree in Computer Science, Engineering, Information Systems, or related field.
 
 
 
 Experience:
 
 
 
 &bull; 0+ years of experience in technical sales, consulting, or solution support.
 
 
 
 Skills &amp; Competencies:
 
 
 
 &bull; Strong attention to detail
 
 
 &bull; Good communication and presentation skills
 
 
 &bull; Analytical thinking and structured approach
 
 
 &bull; Ability to complete assigned tasks independently over time
 
</div>

Pre-Sales Engineer

<div>
 
 
 Overview:
 
 
 
 The Customer Success Manager owns the post-sales customer relationship and ensures customers realize measurable value from the company&rsquo;s products and services. The CSM drives adoption, retention, customer satisfaction, and long-term growth by proactively managing the customer lifecycle, mitigating risks, and coordinating cross-functional teams to deliver service excellence aligned with SLAs and business objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;Serve as the primary post-sales relationship owner.
 
 
 &bull;Develop trusted advisor relationships with key stakeholders.
 
 
 &bull;Conduct regular check-ins, service reviews, and Quarterly Business Reviews (QBRs).
 
 
 &bull;Understand customer business objectives and align solutions accordingly.
 
 
 &bull;Identify risks and develop corrective action plans.
 
 
 &bull;Monitor customer health indicators and usage metrics.
 
 
 &bull;Proactively identify churn risks.
 
 
 &bull;Manage escalations with support and engineering teams.
 
 
 &bull;Ensure SLA compliance and service performance transparency.
 
 
 &bull;Coordinate with Call Center, Operations/NOC, Sales, and other internal teams.
 
 
 &bull;Advocate internally for customer needs.
 
 
 &bull;Support renewal processes.
 
 
 &bull;Track KPIs and customer health scores.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Education:
 
 
 &bull;Bachelor&rsquo;s Degree in Business Administration, Marketing, Information Technology, Engineering, or a related field.
 
 
 &bull;Relevant professional certifications in Customer Success, Account Management, IT Service Management (e.g., ITIL), or Project Management (e.g., PMP) are an advantage
 
 
 
 
 
 Experience:
 
 
 &bull;6-10 years of experience in Customer Success, Account Management, Service Delivery, or a related customer-facing role preferable in technology, telecommunications, or digital services companies.
 
 
 &bull;Experience in managing enterprise or strategic accounts within complex, multi-stakeholder environments
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 &bull;Proficiency in customer success platforms, CRM systems (e.g., Salesforce), and data analytics/reporting tools.
 
 
 &bull;Strong understanding of SLA management, service delivery frameworks, and customer lifecycle management.
 
 
 &bull;Ability to analyze customer usage data and translate insights into actionable plans.
 
 
 &bull;Excellent communication, presentation, and stakeholder management skills.
 
</div>

Customer Success Manager

<div>
 
 
 Overview:
 
 
 
 
 
 
 The Principal Account Specialist is responsible for managing and growing assigned client accounts, driving revenue expansion, and ensuring alignment between customer expectations and service delivery. This role acts as the primary point of contact for clients, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction. The position requires a balance of commercial acumen, relationship management, and coordination across internal teams.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;Manage and develop relationships with assigned client accounts, acting as the primary point of contact
 
 
 &bull;Drive revenue growth within accounts through upselling, cross-selling, and identifying new opportunities
 
 
 &bull;Develop and execute account plans aligned with client objectives and organizational growth targets
 
 
 &bull;Ensure alignment between client expectations and delivery teams to achieve successful outcomes
 
 
 &bull;Monitor account performance, including revenue, profitability, and service quality
 
 
 &bull;Collaborate with presales, delivery, and support teams to address client needs and drive value realization
 
 
 &bull;Identify and mitigate risks within accounts, ensuring customer satisfaction and retention
 
 
 &bull;Lead regular account reviews and business updates with clients
 
 
 &bull;Support contract management, renewals, and commercial discussions
 
 
 &bull;Maintain accurate account data, pipeline, and forecasts in CRM systems
 
 
 &bull;Gather customer feedback and market insights to inform product and service improvements
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Education:
 
 
 &bull;Bachelor&rsquo;s degree in Business Administration, Marketing, Engineering, or a related field. Master&rsquo;s degree is a plus.
 
 
 
 
 
 Experience:
 
 
 &bull;6-10 years of experience in account management, sales, or customer relationship roles
 
 
 &bull;Proven track record in managing and growing client accounts
 
 
 &bull;Experience in industries such as technology, consulting, or services preferred
 
 
 &bull;Exposure to complex client environments and multi-stakeholder engagement
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 &bull;Familiarity with CRM systems (e.g., Salesforce, Dynamics)
 
 
 &bull;Strong proficiency in Microsoft Office (PowerPoint, Excel, Word)
 
 
 &bull;Understanding of sales cycles, contract management, and service delivery models
 
 
 &bull;Basic financial analysis and forecasting skills
 
 
 &bull;Account management and relationship building
 
 
 &bull;Revenue growth and opportunity identification
 
 
 &bull;Commercial and financial acumen
 
</div>

Principal Account Specialist

<div>
 
 
 Overview:
 
 
 
 The Sales Operations Manager is responsible for driving sales governance, optimizing CRM systems, and ensuring accurate pipeline tracking, forecasting, and reporting. This role plays a critical part in enabling sales effectiveness by providing data-driven insights, enforcing processes, and improving visibility into sales performance. The position requires strong analytical capabilities, operational rigor, and close collaboration with sales, finance, and commercial teams.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Own and manage sales governance frameworks, processes, and policies to ensure consistency and compliance
 </li>
 <li>
 Administer and optimize CRM systems, ensuring data accuracy, completeness, and effective usage by sales teams
 </li>
 <li>
 Monitor and track sales pipeline health, including coverage, progression, and conversion metrics
 </li>
 <li>
 Lead sales forecasting processes, ensuring accuracy, consistency, and alignment with business targets
 </li>
 <li>
 Develop and maintain dashboards and reports to provide real-time visibility into sales performance
 </li>
 <li>
 Analyze sales data to identify trends, risks, and opportunities, providing actionable insights to leadership
 </li>
 <li>
 Collaborate with sales, finance, and business units to align on forecasting assumptions and performance metrics
 </li>
 <li>
 Support sales planning activities, including target setting, territory planning, and quota allocation
 </li>
 <li>
 Drive continuous improvement in sales processes, tools, and reporting capabilities
 </li>
 <li>
 Ensure adherence to governance processes, including deal reviews, approvals, and pipeline hygiene
 </li>
 <li>
 Provide training and guidance to sales teams on CRM usage, reporting standards, and best practices
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, Economics, or a related field. Master&rsquo;s degree is a plus.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 6&ndash;10 years of experience in sales operations, revenue operations, commercial analytics, or related roles
 </li>
 <li>
 Proven experience managing CRM systems and sales reporting processes
 </li>
 <li>
 Strong background in pipeline management, forecasting, and performance analysis
 </li>
 <li>
 Experience working in fast-paced, data-driven environments, preferably in technology.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Advanced proficiency in CRM systems (e.g., Salesforce, Dynamics)
 </li>
 <li>
 Strong Excel skills (data analysis, modeling, reporting)
 </li>
 <li>
 Experience with BI tools (e.g., Power BI, Tableau)
 </li>
 <li>
 Understanding of sales processes, KPIs, and revenue operations frameworks
 </li>
 <li>
 Familiarity with ERP and financial systems is a plus
 </li>
 </ul>
</div>

Sales Operations Manager

<div>
 
 
 Overview:
 
 
 
 
 
 
 The Bid Management Expert is responsible for leading the end-to-end bid management process for strategic and high-value opportunities. This role plays a critical part in shaping win strategies, ensuring alignment across pricing, risk, and compliance, and orchestrating cross-functional teams to deliver compelling, competitive, and compliant proposals. The position requires a strong blend of commercial acumen, strategic thinking, and execution excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;Lead the full bid lifecycle for strategic opportunities, from qualification through submission and post-bid analysis
 
 
 &bull;Define and drive winning strategies, including value proposition, competitive positioning, and differentiators
 
 
 &bull;Collaborate with sales, solution, finance, legal, and delivery teams to ensure alignment on bid approach and execution
 
 
 &bull;Ensure all bids are commercially viable, competitively priced, and aligned with organizational financial objectives
 
 
 &bull;Oversee pricing strategies, cost structures, and financial modeling in collaboration with finance teams
 
 
 &bull;Identify and mitigate risks, ensuring compliance with internal policies, governance frameworks, and client requirements
 
 
 &bull;Develop high-quality, compelling proposals, ensuring consistency in messaging, structure, and branding
 
 
 &bull;Establish and manage bid plans, timelines, and deliverables, ensuring on-time and high-quality submissions
 
 
 &bull;Drive governance processes, including bid reviews, approvals, and sign-offs at various stages
 
 
 &bull;Analyze competitor positioning and market trends to strengthen bid strategies
 
 
 &bull;Capture lessons learned and continuously improve bid management processes and tools
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Education:
 
 
 &bull;Bachelor&rsquo;s degree in Business Administration, Engineering, Finance, or a related field
 
 
 &bull;Master&rsquo;s degree (MBA or equivalent) is a plus
 
 
 
 
 
 Experience:
 
 
 &bull;8&ndash;12 years of experience in bid management, proposal management, or commercial roles
 
 
 &bull;Proven track record of leading complex, high-value bids in competitive environments
 
 
 &bull;Experience working in industries such as technology, consulting, system integration, or large-scale services is preferred
 
 
 &bull;Strong exposure to pricing strategies, contract structuring, and commercial negotiations
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 &bull;Familiarity with bid management tools and CRM Systems
 
 
 &bull;Advanced skills in Microsoft Office (PowerPoint, Excel, Word)
 
 
 &bull;Understanding of procurement processes, RFP/RFQ/RFI cycles
 
 
 &bull;Strong commercial and financial acumen
 
 
 
</div>

Bid Management Expert

<div>
 
 
 Job Description:
 
 
 
 
 
 
 The Application Support Manager is responsible for leading and managing the end-to-end support of enterprise business applications across the organization. This includes ensuring operational stability, performance, continuous improvement, and user satisfaction across ERP platforms, CRM systems, productivity solutions, and custom applications. The role encompasses managing application lifecycle operations, major platform support (including ServiceNow and Salesforce), ERP operations (SAP, Oracle ERP), transition and release governance, incident and problem management, and vendor relationships.
 
 
 
 
 
 
 Core Functional Skills:
 
 
 
 
 
 <ul>
 <li>
 
 Application Lifecycle Management:
 
 Oversee the deployment, operation, maintenance, and retirement of enterprise applications, ensuring optimal performance and minimal business disruption.
 </li>
 <li>
 
 Transition &amp; Release Management:
 
 Govern structured application transitions and release deployments ensuring that new systems, updates, and patches are delivered without service degradation.
 </li>
 <li>
 
 ERP Systems Operations:
 
 Lead the day-to-day support and performance management of ERP platforms (SAP, Oracle ERP), ensuring operational continuity for business-critical processes.
 </li>
 <li>
 
 Platform Support Management:
 
 Manage major enterprise platforms such as ServiceNow, Salesforce, and other business applications, ensuring robust support and operational enhancements.
 </li>
 <li>
 
 Custom Application and Platform Support:
 
 Provide technical leadership for internally developed applications and integration platforms, ensuring scalability, resilience, and supportability.
 </li>
 <li>
 
 Incident, Problem, and Change Management:
 
 Drive proactive incident resolution, root cause analysis, and structured change management across application services.
 </li>
 <li>
 
 Vendor and Contract Management:
 
 Manage external vendors delivering application services, ensuring service levels, performance standards, and strategic partnerships are maintained.
 </li>
 <li>
 
 Continuous Improvement:
 
 Monitor application performance, user satisfaction, and operational metrics to identify areas for improvement and innovation.
 </li>
 <li>
 
 Business Stakeholder Engagement:
 
 Act as a strategic partner with business units, translating operational needs into efficient and scalable application support services.
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Education:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.
 </li>
 <li>
 12+ years of experience in enterprise application support leadership roles, including ERP and major platforms like ServiceNow and Salesforce.
 </li>
 <li>
 Strong technical background across enterprise systems, application integrations, and platform administration.
 </li>
 <li>
 Expertise in ITSM practices for application support operations.
 </li>
 <li>
 Certifications preferred: SAP Certified Associate, Oracle Fusion Cloud certifications, ServiceNow Certified System Administrator, Salesforce Administrator, Microsoft Certified Azure Developer, Java SE Programmer, Python Institute certifications, ITIL Foundation or Practitioner.
 </li>
 </ul>
</div>

Application Support Manager

<div>
 
 
 Overview:
 
 
 
 The Sales Operations Analyst supports the efficient execution of sales operations across ADC by maintaining sales processes, ensuring data accuracy, and providing analytical support to sales teams. This role contributes to improving sales productivity through reporting, CRM support, process coordination, and sales enablement activities.
 
 
 Working closely with sales teams and internal stakeholders, the Sales Operations Analyst helps maintain operational consistency, supports sales performance monitoring, and contributes to the effective use of sales tools and systems.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support the implementation and maintenance of sales processes, workflows, and operational procedures.
 </li>
 <li>
 Assist in identifying process gaps and support initiatives to improve sales efficiency and effectiveness.
 </li>
 <li>
 Maintain and update customer and sales data in CRM systems, ensuring data accuracy and completeness.
 </li>
 <li>
 Support users with CRM system usage, troubleshooting basic issues, and escalating system concerns when needed.
 </li>
 <li>
 Support the adoption of sales enablement tools and digital sales processes.
 </li>
 <li>
 Prepare and maintain sales reports, dashboards, and performance trackers.
 </li>
 <li>
 Analyze sales data, pipeline status, and KPIs to identify trends and support decision-making.
 </li>
 <li>
 Monitor sales activities and provide regular updates to sales management.
 </li>
 <li>
 Support forecasting activities by consolidating and validating sales data.
 </li>
 <li>
 Coordinate sales training sessions on CRM, tools, and sales processes.
 </li>
 <li>
 Assist with pricing tools, catalog management, quotation support, and order coordination.
 </li>
 <li>
 Coordinate with internal teams such as finance, logistics, and customer service to support smooth sales operations.
 </li>
 <li>
 Ensure sales records and documentation are maintained in line with internal policies and compliance standards.
 </li>
 <li>
 Assist in collecting customer feedback and market insights to support sales improvements
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 Education:
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration, Sales, Marketing, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 2&ndash;6 years of experience in sales operations, sales support, business analysis, or a related role.
 </li>
 <li>
 Exposure to supporting sales teams in a corporate or enterprise environment is preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Good understanding of sales operations processes and CRM systems.
 </li>
 <li>
 Strong analytical and reporting skills with attention to detail.
 </li>
 <li>
 Proficiency in MS Excel, Power BI, CRM systems, and reporting tools.
 </li>
 <li>
 Good understanding of sales KPIs, pipeline tracking, and forecasting basics.
 </li>
 <li>
 Strong organizational and coordination skills.
 </li>
 <li>
 Effective communication and stakeholder support skills.
 </li>
 </ul>
</div>

Sales Operations Analyst

Join aramco digital and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.