• Identify, troubleshoot, and resolve computer and software issues by phone email in a timely and professional manner.
• Track and manage support requests through the ticketing system, ensuring accurate documentation and timely resolution.
• Maintain an accurate inventory of hardware and software assets, including deployment status and license tracking.
• Process user onboarding requests according to established procedures, including system account creation and laptop setup.
• process user offboarding requests, including system account termination and retrieval of assigned IT assets.
• Support Box Enterprise services, including user and group configuration.
• Manage and maintain user email accounts in a cloud-based Exchange/Office 365 environment.
• Manage and maintain Azure, Intune, and any other components of the Microsoft cloud ecosystem.
• Assist with IT expansion and upgrade projects, including deployment of servers, network equipment, and other infrastructure.
• Perform other IT-related duties as assigned by the IT Director.

Job Type: Full-time

Work Location: Hybrid remote in Karachi