Key Responsibilities:

• Handle all reservation requests, changes, and cancellations via phone, email
• Determine appropriate room types and rates based on guest needs
• Apply effective sales techniques to upsell and maximize revenue
• Accurately input and manage reservation data in the system
• Accommodate and record special guest requests efficiently
• Provide information about hotel facilities, services, rates, and promotions
• Identify and prioritize repeat guests, using appropriate coding
• Support and collaborate with team members to ensure smooth operations
• Comply with all hotel policies, quality standards, and confidentiality protocols

Requirements:

• Minimum 2 years of experience in chain hotels, in Reservation or Front Office
• Strong communication skills in English and Arabic
• Basic computer skills and accurate typing ability
• Excellent customer service and interpersonal skills
• Positive attitude, integrity, and a willingness to learn

Job Type: Full-time

Application Question(s):

• Bahraini National

Experience:

• Reservation Agent or Guest Service Agent: 2 years (Required)

Location:

• Manama (Required)