About TECOM Group:

TECOM Group PJSC, a Dubai Financial Market-listed company, which has been developing and operating strategic, sector-focused business districts across Dubai since 1999. The TECOM Group portfolio consists of 10 business districts catering to six vital knowledge-based economic sectors, including design, education, manufacturing, media, science, and technology.

The 10 business districts are: Dubai Internet City, Dubai Outsource City, Dubai Media City, Dubai Studio City, Dubai Production City, Dubai Knowledge Park, Dubai International Academic City, Dubai Science Park, Dubai Industrial City and Dubai Design District (D3).

About the Role:

The role holder is responsible for executing FM maintenance operations of the assigned assets in accordance with the defined standards and processes with the objective of enhancing customer satisfaction, minimizing customer complaints, and maximizing revenue and profitability of the assigned business unit.

The main duties and responsibilities of this role:

Budgeting Support

• Support the Manager in preparing yearly Opex and Capex budgets and help in coordination with business units.
• Responsible for reviewing quotations and confirmation of WCRs for managers’ approval.

FM Operations

• Conduct daily FM operations and monitoring activities for hard and soft services at the respective sites (including cleaning, waste management, civil, mechanical, electrical, and plumbing works, and all specialized works) to ensure FM services are being delivered as per agreed SLA and prepare non-compliance reports for the assigned areas.
• Ensure service provider attends all re-active service requests from various stakeholders and accomplishes them as per agreed SLAs.
• Assist business partners and their contractors with details on the requirements related to technical aspects, FM issues, fit-out process, and issue the necessary permits.
• Collect records of utilities expenditure and support in the implementation of sustainability and utilities cost-saving projects and initiatives.
• Conduct necessary inspection, witness testing & commissioning, and manage rectification of defects and snags during the DLP in coordination with Asset Development and contractor.
• Assist in meeting FM requirements of the business units during the design, planning, construction, and handover stages of the newly developed assets.
• Provide weekly reports on FM operations to the manager.
• Work closely with the HSE team to identify all risks and develop and implement a closure plan.

Service Provider Management

• Maintain effective communication with suppliers, business departments, and clients and provide active support in the delivery of services by suppliers as per SLAs and QHSE standards.
• Review and certify the service provider’s monthly performance and payment certificate.
• Monitor the service provider’s performance and highlight / escalate issues to the Manager as required.
• Conduct regular site inspections with service providers.
• Conduct monthly meetings with the FM service provider to assess the contractor’s performance, and HSE requirements, and identify non-compliance and action plans.

Inter Department Coordination

• Support the business development team in timely resolution of their queries related to facilities management in coordination with applicable internal departments.
• Liaise with the procurement department during the tendering process and support the Manager in reviewing vendor responses and issuing GRNs.
• Conduct monthly meetings and manage relations with HSE, Security, MM, RDD, and contractors to assess the Business partners’ requirements, etc.

Customer Complaint Management

• Ensure customer complaints are timely and appropriately managed and closed to achieve the organization’s customer satisfaction targets.
• Ensure Voice of Customers scores do not reach below the minimum defined scores for the FM Department.

Continual Improvement

• Contribute to the process of identifying facilities management best practices and development of formal processes and practices as necessary towards integrating and embedding sustainable principles and strategies into daily operational practices.

Identify and recommend major improvements (technical and feel & look) required to enhance the existing facilities.

About you:

The ideal candidate will have the below qualifications and experience:

• Bachelor’s Degree in Engineering or Facilities Management.
• A professional qualification in real estate and/or facilities management (IWFM) or equivalent is desirable.
• Minimum 4 years’ experience in a facilities management-related role in a similar organization.
• Knowledge of facilities management functions, including hard and soft services, contract management, tendering, etc.
• Maintain a calm demeanor with the ability to remain un-flustered and maintain a cool head in different situations.
• Excellent negotiation and interpersonal skills.
• Excellent knowledge of maintenance and operations management.
• Knowledge of Health and Safety standards is advantageous.
• Understanding of statutory legislation as it relates to the built environment.
• Ability to find pragmatic solutions and adapt to changing situations.
• Good communication skills. Arabic is advantageous.

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.