Be the Change. Join the World’s Most Visionary Developer.

Coastal Contracting Company, a proud subsidiary of Red Sea Global, stands apart with its unwavering commitment to quality craftsmanship, excellence, and exceptional service. Trusted with challenging and creative projects, we deliver a wide range of services through a meticulous and innovative approach to project management.

Since our inception, we have been dedicated to transforming ideas into reality while maintaining our commitment to both people and the planet.

As a purpose-driven company, we actively contribute to Saudi Arabia’s Vision 2030 and lead the global movement toward regenerative tourism – ensuring a sustainable and prosperous future for generations to come.

Join us and be part of the positive change for Saudi Arabia and the world.

Job Purpose:

We are seeking a proactive and customer-oriented IT Specialist with 1 year of experience to provide technical assistance to end-users. The ideal candidate will troubleshoot hardware and software issues, support IT systems, and deliver exceptional support to ensure minimal disruption to daily operations.

Job Responsibilities:

• Respond to helpdesk tickets, phone calls, and emails to resolve end-user technical issues.

• Install, configure, and maintain desktop/laptop systems, printers, and peripheral devices.

• Troubleshoot hardware, software, and basic network connectivity problems.

• Provide support for Windows operating systems and Microsoft Office applications.

• Assist with user account setup, password resets, and access permissions in Active Directory.

• Maintain accurate documentation of issues and resolutions in the ticketing system.

• Escalate complex issues to higher-level support or relevant departments.

• Perform routine maintenance and updates on IT equipment.

Qualifications and Experience:

• Bachelor’s degree in information technology or any other related field.

• 1 year of experience in IT support/helpdesk or a similar technical support role.

• Familiarity with Windows 10/11 and IOS, Microsoft Office Suite, and basic networking.

• Knowledge of remote support tools (e.g., TeamViewer, AnyDesk).

• Basic understanding of Active Directory and ticketing systems (e.g., ServiceNow, Jira).

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a customer-first attitude.