Shift timings: 5pm - 1 am (Evening Shift)

Job Summary:

We are seeking a highly motivated and customer-focused Call Centre Representative to join our team at [Company Name], a leading provider of roadside assistance services. The ideal candidate will be responsible for handling incoming customer inquiries, dispatching assistance, and providing real-time support during emergency breakdowns. You will be the first point of contact for customers in distress, ensuring a calm, solution-oriented experience.

Key Responsibilities:

• Answer inbound calls from customers requiring roadside assistance services.
• Gather necessary information such as vehicle details, location, and nature of the issue.
• Dispatch service providers (e.g., tow trucks, fuel delivery, jump start, tire change) promptly using internal systems.
• Track and follow up with service providers to ensure timely customer support.
• Provide clear instructions and reassurance to customers in stressful situations.
• Document customer interactions and update case details in the CRM system.
• Escalate unresolved issues to the appropriate departments.
• Maintain a high level of professionalism and empathy at all times.

Requirements:

Education: Graduation

Experience: Minimum 1 year of call center or customer service experience preferred.

Skills:

• Excellent verbal and written communication skills.
• Ability to remain calm under pressure and handle emergency situations effectively.
• Strong problem-solving and multitasking abilities.
• Proficient in using call center systems, GPS/dispatching tools, and CRM software.
• Fluent in English and Urdu

Job Type: Full-time

Pay: Rs32,000.00 - Rs35,000.00 per month

Application Question(s):

• Will you be able to reliably commute to Bahria Town Phase 7, Islamabad for this job?

Work Location: In person

Job Id: chvJf4ezghmy13ClPB80ZmsAkjLKTEDAZhdgGKgxGEoKipW17paFZ+rqpYprye0Xi17LYRI3KL7qJO0y/n9vRmPxL3aS+cy6mfOzS8uscjbHL6mOzYVX+q6RGdPVoccl