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Wilhelmsen
HUB Agent
Location:
Dubai, United Arab Emirates
Department: Customer Service
Job Description
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
We are looking for a Hub Agent to join our company.
In Wilhelmsen Port Services, we provide our customers with piece of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.
What you will be doing:
- To monitor the execution of the port call and work closely with appointed agent and customer’s contracted vendors to ensure that we meet the customers’ expectations.
- To actively follow up the relevant local port agents for operational and DA requirements.
- Provide ships agency support and advice to customers, Hub team and Sales.
- To assist and support the WPS network on administrative, technical and commercial issues.
- To use customer specific information related to Ships Agency in order to pro-actively promote our products and services to customers and engage actively in finding solutions to customer’s challenges.
- Assist with conceptualizing and pricing of Hub Agreements together with Sales.
- To register and maintain agency agreement information into the IT systems available.
- To report and take corrective action together with Key Account Manager or Sales Executive to ensure sales budgets are achieved and contractual obligations are fulfilled.
- To ensure adherence related to regulatory issues pertaining to Ships Agency.
- To provide regular feedback on technical, service quality and commercial issues raised by customers to the Hub Agency Manager, Global Hub Operations Manager, Global Hub Director and Sales.
- To gather information required to help investigation and resolution in Final DA Settlement disputes.
What we are looking for:
- Marine background or experience in similar position.
- Minimum 5 years’ experience in customer service or Ships Agency operations.
- Proven people management skills, with the ability to lead and manage teams.
- Fluent English – both written and spoken.
- Ability to work independently and systematically.
- Able to meet deadlines through good time management and allocation of priorities.
- Computer literate.
- Ability and attitude to learn is a must.
- What we offer:
- Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills.Sounds interesting? If you can see yourself in this role, please apply online through our career portal at under Current Vacancies by creating a ‘Candidate Home’ account and thereafter upload your resume and a motivational letter.
Application deadline: 13.06.2025
Work location: Dubai, UAE
Wilhelmsen group is committed to equal employment opportunity. We celebrate our differences and encourage people of all backgrounds, ethnicities, genders and beliefs to apply.
Wilhelmsen
HUB Agent