Urwah Admin

Wilhelmsen

<div><div>Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.</div><div></div><div>
We are looking for a Hub Agent to join our company.</div><div></div><div>
In Wilhelmsen Port Services, we provide our customers with piece of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers&rsquo; port calls as efficient and safe as possible.</div><div></div><div>
What you will be doing:</div><ul><li>
To monitor the execution of the port call and work closely with appointed agent and customer&rsquo;s contracted vendors to ensure that we meet the customers&rsquo; expectations.</li><li>
To actively follow up the relevant local port agents for operational and DA requirements.</li><li>
Provide ships agency support and advice to customers, Hub team and Sales.</li><li>
To assist and support the WPS network on administrative, technical and commercial issues.</li><li>
To use customer specific information related to Ships Agency in order to pro-actively promote our products and services to customers and engage actively in finding solutions to customer&rsquo;s challenges.</li><li>
Assist with conceptualizing and pricing of Hub Agreements together with Sales.</li><li>
To register and maintain agency agreement information into the IT systems available.</li><li>
To report and take corrective action together with Key Account Manager or Sales Executive to ensure sales budgets are achieved and contractual obligations are fulfilled.</li><li>
To ensure adherence related to regulatory issues pertaining to Ships Agency.</li></ul><ul><li>
To provide regular feedback on technical, service quality and commercial issues raised by customers to the Hub Agency Manager, Global Hub Operations Manager, Global Hub Director and Sales.</li><li>
To gather information required to help investigation and resolution in Final DA Settlement disputes.</li></ul><div>
What we are looking for:</div><ul><li><div>
Marine background or experience in similar position.</div></li><li><div>
Minimum 5 years&rsquo; experience in customer service or Ships Agency operations.</div></li><li><div>
Proven people management skills, with the ability to lead and manage teams.</div></li><li><div>
Fluent English &ndash; both written and spoken.</div></li><li><div>
Ability to work independently and systematically.</div></li><li><div>
Able to meet deadlines through good time management and allocation of priorities.</div></li><li><div>
Computer literate.</div></li><li><div>
Ability and attitude to learn is a must.</div></li><li><div>
What we offer:</div></li><li><div>
Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills.</div><div></div><div>
Sounds interesting? If you can see yourself in this role, please apply online through our career portal at <div>https://www.wilhelmsen.com/careers/</div> under Current Vacancies by creating a &lsquo;Candidate Home&rsquo; account and thereafter upload your resume and a motivational letter.</div></li></ul><div>
Application deadline: 13.06.2025</div><div>
Work location: Dubai, UAE</div><div></div><div><i><br>
Wilhelmsen group is committed to equal employment opportunity. We celebrate our differences and encourage people of all backgrounds, ethnicities, genders and beliefs to apply.</i></div><div></div>
#WPS</div>

Job Id: GbuO2ADbhmlF0VJMHQFWDo+wxrlTJRaOXz87tEkS/Pk2FOLjaB6pvvE66LVO6sbajSjAN7eGxMfeXefhgSFjkz5XdDH2m0+aI7UhhVCXg9xgAuKQU6sVrKjXd+5+4rZRmbbHFv2Zcu+lEu2VECjrMtIRsZtcbw==

HUB Agent

<div><div>Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.</div><div></div><ul><li><div><div><div><div><ul><li><div>
Main Responsibilities</div></li><li><div>
Attend and board vessels as directed by the respective Manager, adhering to Wilhelmsen Standard of Operation and Customer requirements.</div></li><li><div>
Facilitate inward and outward immigration/customs clearances. -</div></li><li><div>
Collect and process ship documents from terminals as required during port calls.</div></li><li><div>
Deliver Cash to Master aboard vessels in port.</div></li><li><div>
Assist with inward clearance at Anchorage alongside Customs Officers.</div></li><li><div>
Conduct email communication (in Arabic) with Port Authorities, Customs, and Immigration for various ship-related permissions. -</div></li><li><div>
Prepare Arabic letters and documents for specific requirements.</div></li><li><div>
Coordinate with Government offices and the Chamber of Commerce for approvals and attestations.</div></li><li><div>
Visit vessels as required, ensuring compliance with Standard of Operation and Customer Requirements, while verifying with master's that all husbandry, vessel, and cargo needs are addressed.</div></li><li><div>
Understand and relay cargo-related requirements to the Manager and other relevant stakeholders.</div></li><li><div>
Arrange sign-on/sign-off procedures, shore passes, or gate passes for crew and guests as instructed.</div></li><li><div>
Utilize the Operating System WASP as a reporting tool in line with Standard of Operation Procedures.</div></li><li><div>
Provide detailed reports on ship arrivals, departures, cargo operations, and Statement of Facts (SOF).</div></li><li><div>
Ensure mobile phones hired to vessels are accounted for and signed by Masters.</div></li><li><div>
Exchange required documentation with master's during vessel arrival and departure.</div></li><li><div>
Process Ship Departure Certificates and Cargo Handling Forms (Pre-arrival and post-departure).</div></li><li><div>
Adhere to Company Personal Protective Equipment Standards while working in ports and onboard vessels.</div></li><li><div>
Uphold Quality, Health, Safety, Security, and Environmental standards within the scope of responsibilities.</div></li><li><div>
Ensure safe and efficient transportation of Ships Agency crew and other personnel linked to company activities whenever necessary.</div></li><li><div>
Report leads, business opportunities, and relevant port updates to the Manager.</div></li><li><div>
Support the Operations Department with vessel operations, service coordination, and customer communication via email</div></li></ul><div></div><div>
Qualifications</div><ul><li><div>
Bahraini National, preferably aged between 25-35 years.</div></li></ul></div></div></div></div></li><li><div><div><div><div><ul><li><div>
Holding valid Customs Clearance License</div></li><li><div>
Graduate of Maritime and Logistics Study or similar course.</div></li><li><div>
Operations 1-2years experience from Ships Agency / Maritime industry added advantage.</div></li><li><div>
Customer Service oriented.</div></li><li><div>
Good communication skills and a very good command of the English language (oral and written).</div></li><li><div>
Good interpersonal skills.</div></li><li><div>
Pro-active and well organized.</div></li><li><div>
Ability to work under pressure.</div></li><li><div>
Thorough and attentive to details.</div></li><li><div>
Valid Driving License.</div></li></ul><div></div><div>
What we can offer</div><ul><li><div>
Salary package</div></li><li><div>
Company laptop</div></li><li><div>
Company mobile &amp; sim</div></li><li><div>
Medical Insurance</div></li><li><div>
Life Insurance</div></li><li><div>
Paid holidays</div></li><li><div>
Paid sick leave</div></li><li><div>
Recognition and reward program</div></li><li><div>
Learning and development program</div></li><li><div>
Career development program.</div></li><li><div>
Health and Wellness program</div></li></ul></div></div></div></div></li></ul><div></div><div>
#WPS</div><div></div>
#WPS</div>

Job Id: GROQo4+Cf7867uM9FXcJOZgxIyYvzMVzZMBEx8Kjwk+TPIjPGHRwbIMWCR/tuX6yaQXAAkC2pVUdRlXNRraXPz313sbloj5cowT2DCbyWzgiun6fP9hdnQ7wAX69Qc85JKa9SszWK+cpbshN0AmKiHx36I7ZKmi69NGEBaPLLA==

Boarding Officer

Join Wilhelmsen and explore 2 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.