- 28945
- 100 East Tryon Road
- Raleigh, North Carolina; Phoenix, Arizona
- DEPOSIT OPERATIONS
- Monday - Friday
- 05/29/2025
Job Description
This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.
We are looking for candidates who live within a commutable drivable distance to our Phoenix, AZ, or Raleigh, NC office.
This position supports business planning and development within Bank Operations at a high level of complexity. Determines operational priorities and needs through consultation, analysis, and research. Manages the implementation and monitoring of projects that enhance efficiencies. Liaises between business units and business partners to facilitate productive relationships. Develops and executes solutions that achieve the goals of the business while reducing cost and improving client satisfaction.
Responsibilities
- Business Development - Determines an appropriate operational direction for assigned areas through research, analysis, and consultation. Builds a strong understanding of the business area to identify and design targeted solutions. Manages the subsequent implementation of solutions that enact positive change.
- Project Management - Manages the life cycle of complex operational projects and initiatives. Assists in gathering data, coordinating logistics, developing communications, and other activities that facilitate project success. May lead assigned projects.
- Business Support - Develops business cases, models, and other tools that provide crucial insight into operational processes and recommended solutions. Presents cases to executive leadership and reports on project success. Serves on committees and communicates effectively with all parties to drive change across business units.
- Consultation - Works closely with business leaders and departments to understand their needs. Provides expert advice on methods of increasing efficiencies and reducing risk.
Qualifications
Bachelor's Degree and 6 years of experience in Business Analysis, Process Improvement, or Banking Operations management OR High School Diploma or GED and 10 years of experience in Business Analysis, Process Improvement, or Banking Operations management
Skill(s):
- Possess technical and business acumen, active listening, assimilation of information, negotiation, and judgment skills.
- Ability to quickly understand complex business issues and processes. Quantitative, analytical, and conceptual thinking skills.
- Ability to work across functional teams and interact with external third parties, Facilitation and presentation skills.
Required Qualifications:
- Advanced Microsoft Office skills, especially formulas and macros in Excel, is required.
- Must have excellent verbal, written, and interpersonal communication skills.
- Must be detail oriented, able to multitask and function in a fast-paced environment with minimal oversight.
- Strong analytical skills and attention to detail are essential.
- Must be able to work independently on assigned duties while successfully collaborating in a team friendly environment.
- Strong organizational and time management skills are important as multi-tasking is essential.
First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.
Section 19 of the Federal Deposit Insurance Act prohibits First Citizens Bank from employing individuals convicted of certain criminal offenses. Offers of employment will be contingent upon a satisfactory background check.
The Bank is committed to maintaining a safe workplace free from the influence of prohibited drugs and the misuse of alcohol and will not tolerate any prohibited drug use or alcohol misuse that jeopardizes the safety of associates, customers or others at the workplace, or threatens the Bank’s operations or competitiveness.
If you have a disability and need special assistance or accommodation to apply for employment at First Citizens Bank, please contact our Human Resources department at 888.716.7199 or email us at hrsc@firstcitizens.com.