Urwah Admin

First Citizens Bank

<div>Overview:<div></div><div><br>
This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX.</div><div></div><div><br>
This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank's systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Leads the administration of software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit.</div>
Responsibilities:
<ul><li>Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.</li><li>
System Testing - Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability.</li><li>
System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties. May utilize SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl, Batch, FTP, Telnet, Netview, PowerShell, Python, Windows, Linux and AIX administrator functions, Quest, depending on the platform.</li><li>
Technical Expertise - Maintains a strong knowledge base through ongoing research and education. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Manages special or advanced technical projects. Provides guidance, mentorship, and leadership to less experienced associates in the work group.</li></ul>
Qualifications:
<div>
Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer</div><div></div><div><br>
Preferred Education: Bachelor's DegreePreferred Area of Experience: Windows Server, Red Hat Linux, AIX, MainframeLicense or Certification Type: Microsoft Preferred, VMware Preferred, Red Hat Preferred, DevSecOps Preferred, Mainframe PreferredSkill(s): Exposure to mainframe, desktop, Windows and UNIX system support, Exposure to Server Virtualization, Exposure to Configuration Management and automation (Puppet, Chef, Ansible, Teraform etc.), Mastery in Directory and Authentication services, Understanding of data warehouse architecture principles, Knowledge of BI or Enterprise Reporting Frameworks, Exposure to Business Continuity Processes, Working knowledge of scripting languages such as PowerShell, JavaScript, Python, SMP/E, Iebgenr, Iebcopy, etc, Understanding of data flow, network interfaces, and protocols such as systems network architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and NetBIOS Extended User Interface (NetBEUI), Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multi-platform programs such as DB2, SQL Server, and Oracle, Ability to be on call 24 hours a day, 7 days a week</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Systems Engineer III

<div>Overview:
<div>
This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.</div><div></div><div><br>
This position is responsible for identifying new sales opportunities through telephone outreach. The role will engage in heavy outbound phone calling and some email outreach, primarily to mass affluent clients across the Bank's footprint; and will also do outreach to Bank associates regarding their banking needs. The Premier Client Banker II provides consultation to develop financial plans and align product solutions to help clients achieve their financial goals. This position is responsible for opening deposit accounts, related banking services and lending (including real estate secured); as well as identifying and referring sales opportunities to bank partners when appropriate. This role supports the fulfillment of certain consumer investment needs.</div>
Responsibilities:
<ul><li>Sales - Achieves individual and/or team financial, production, and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the customer and ultimately support the organizational commitment to diverse lending. Engages with customers, prospects, and referral sources through proactive outreach. Engages in sales practices that are aligned to create value for both the customer and the Bank. Appropriately partners, plans, and prepares to ensure conversations provide the relevant financial guidance needed to drive informed decisions.</li><li>
Service Standards - Fosters collaborative partnerships that deliver value for customers, prospects, and colleagues. Initiates conversation to uncover sales or referral opportunities. Listens attentively and asks insightful questions to understand customer needs and preferences; and takes prompt actions to address immediate needs. Proactively seeks ways to optimize performance by seeking coaching, supporting Bank initiatives, and leveraging tools to enhance.</li><li>
Operations and Administration - Performs duties as assigned to ensure operational efficiency. Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Completes required training by established deadlines.</li></ul>
Qualifications:
<div>
Bachelor's Degree and 2 years of experience in Financial Services relationship management, Retail Banking, Private Banking, or Wealth Management OR High School Diploma or GED and 6 years of experience in Financial Services relationship management, Retail Banking, Private Banking, or Wealth Management</div><div></div><div><br>
Preferred Area of Experience: 1+ years in a licensed role License or Certification Type: Series 6, 63 and state specific life insurance licenses Required, First Citizens Investment Services will sponsor Series 7 and 65 or 66 Licenses RequiredSkill(s): Application of a structured sales process, Provides financial guidance and expertise, Financial literacy, Knowledge of retail banking products and services, Financial Analysis, Credit Underwriting , Financial Plan Conversations, Knowledge of retail banking products and services</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Premier Client Banker II

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
 <br/>
 <br/>
 The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
 <br/>
 <br/>
 <strong>
  The Successful Candidate Will Demonstrate
  <br/>
  <br/>
 </strong>
 <strong>
  Communication Skills - Interpersonal:
 </strong>
 Comfortable and confident with proactively engaging in conversation
 <br/>
 <br/>
 <strong>
  Customer Service Skills:
 </strong>
 Demonstrates professionalism and empathy in customer interactions
 <br/>
 <br/>
 <strong>
  Adaptability
 </strong>
 : Has the ability to learn and adapt quickly to new information and technology
 <br/>
 <br/>
 <strong>
  Teamwork:
 </strong>
 Strives to build strong working relationships with those on their team as well as cross-functional relationships
 <br/>
 <br/>
 <strong>
  Flexibility:
 </strong>
 Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
 <br/>
 <br/>
 <strong>
  Agility:
 </strong>
 Able to process information and move quickly through problem resolution
 <br/>
 <br/>
 <strong>
  Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Gas mileage will be reimbursed.
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
  </li>
  <li>
   Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 High School Diploma or GED and experience of 6 months in customer service
 <br/>
 <br/>
 Preferred Area of Experience: Sales or banking
 <br/>
 <br/>
 License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.
 <br/>
 <br/>
 Skill(s): Financial literacy, Knowledge of retail banking products and services. Gas mileage will be reimbursed.
 <br/>
 <br/>
 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
</div>


Float Sales & Service Representative (Bank Teller)

<div>Overview:
<div>
Are you a people person Be a First Citizens person. Join our branch team and make a difference.</div><div></div><div><br>
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.</div><div></div><div><b><br>
The successful candidate will demonstrate:</b></div><div></div><div><b><br>
Communication Skills - Interpersonal:</b> Comfortable and confident with proactively engaging in conversation</div><div></div><div><b><br>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</div><div></div><div><b><br>
Adaptability</b>: Has the ability to learn and adapt quickly to new information and technology</div><div></div><div><b><br>
Teamwork:</b> Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div></div><div><b><br>
Flexibility:</b> Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently</div><div></div><div><b><br>
Agility:</b> Able to process information and move quickly through problem resolution</div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<div>
High School Diploma or GED and 6 months of experience in customer service</div><div></div><div><br>
Preferred Area of Experience: Sales</div><div></div><div><br>
Preferred Area of Experience: SalesLicense or Certification Type: null nullSkill(s): Financial literacy, Knowledge of retail banking products and services</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Sales & Service Representative (Teller)

<div>Overview:
<div>
This is a remote role that may be hired in several markets across the United States.</div><div></div><div><br>
This position leads analytic efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank. Performs at the highest level of service complexity in support of system operations, performance, and usage. Develops advanced solutions and specifications to resolve process issues, which may involve elements of testing and development. Serves as a resource to wider business units or associates, and may provide a leadership role for less experienced analysts.</div>
Responsibilities:
<div>
Data Analysis, Insights &amp; Performance Management
</div><ul><li>Analyze business, operational, application, and technology performance data to identify trends, risks, opportunities, and areas for improvement.</li><li>
Develop and maintain metrics, KPIs, Power-Bi dashboards, and reporting that measure governance effectiveness, technology adoption, operational health, and business outcomes.</li><li>
Perform root-cause analysis using quantitative and qualitative data to support issue resolution and strategic decision-making.</li><li>
Evaluate system utilization, process efficiency, service performance, and data quality to drive continuous improvement initiatives.</li><li>
Translate complex technical and business data into actionable insights and recommendations for senior leadership and governance forums.</li><li>
Partner with business, technology, and analytics teams to establish performance measures and success criteria for initiatives and solutions.</li><li>
Support data-driven decision making through analysis of trends, dependencies, risks, costs, and benefits across enterprise technology investments.</li></ul><div>
 Business Requirements &amp; Technology Strategy
</div><ul><li>Elicit, analyze, and translate business needs into technology-enabled solutions.</li><li>
Collaborate with enterprise architecture, cybersecurity, infrastructure, application development, operations, and business teams to ensure solutions align with strategic objectives.</li><li>
Evaluate solution alternatives, risks, dependencies, and implementation approaches.</li><li>
Ensure proposed solutions align with enterprise standards, governance requirements, and technology roadmaps.</li><li>
Lead requirements workshops and facilitate consensus among stakeholders.</li></ul><div>
 Technology Enablement &amp; Continuous Improvement</div><ul><li>
Serve as a trusted advisor for business and technology stakeholders regarding enterprise systems, processes, and capabilities.</li><li>
Identify opportunities to improve operational efficiency, user experience, process automation, and data quality.</li><li>
Coordinate across technical teams to resolve complex issues and implement enhancements.</li><li>
Drive continuous improvement initiatives using data, stakeholder feedback, and industry best practices.</li></ul><div>
 Enterprise Problem Solving &amp; Solution Delivery
</div><ul><li>Lead the assessment of complex business and technology challenges by partnering across business units, technology teams, risk functions, and third-party providers.</li><li>
Analyze current-state processes, controls, systems, and dependencies to identify root causes and develop sustainable solutions.</li><li>
Drive end-to-end solution delivery, coordinating internal and external resources to achieve desired business outcomes.</li><li>
Facilitate decision-making among stakeholders with competing priorities and requirements.</li><li>
Develop business cases, implementation roadmaps, and success metrics for strategic initiatives.</li></ul><div>
 Technology Governance &amp; Risk Management</div><ul><li>
Ensure initiatives adhere to enterprise technology standards, architecture principles, information security requirements, and risk management frameworks.</li><li>
Partner with Technology Risk, Information Security, Compliance, and Audit teams to identify and mitigate technology-related risks.</li><li>
Evaluate process and system controls and recommend improvements to strengthen governance and operational effectiveness.</li><li>
Support governance forums and decision-making bodies through development of analysis, recommendations, and reporting.</li><li>
Establish, maintain, and enforce governance standards, policies, and best practices across the enterprise.</li><li>
Support the development and maintenance of enterprise governance frameworks, reference development documentation, and technical user guidelines.</li><li>
Measure and report on Governance effectiveness through defined metrics and key performance indicators.</li></ul><div><i>
This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.</i></div><div></div><div><br>
If hired in North Carolina, the base pay for this position is generally between $111,000 and $170,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div>
Qualifications:
<div>
Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support</div><div></div><div><br>
Preferred Skills:</div><ul><li>
Business Analysis &amp; Problem Solving
</li><li>Enterprise Technology Knowledge
</li><li>Technology Governance &amp; Risk Management
</li><li>Strategic Thinking
</li><li>Stakeholder Management
</li><li>Executive Communication
</li><li>Cross-Functional Leadership
</li><li>Solution Design &amp; Delivery
</li><li>Data Analysis &amp; Decision Support
</li><li>Process Improvement
</li><li>Influencing Without Authority
</li><li>Change Management</li></ul><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Senior Business Systems Analyst - Enterprise Architecture Governance (Remote)

<div>Overview:
<div>
This position assists in the development and implementation of new products as well as analysis of credit risk associated with product offering. Addresses escalated matters in credit decisioning from sales, operations, and underwriting from the Help Desk and Exception Desk. Works with the senior credit manager to forecast, monitor, and manage credit for the mortgage portfolio. Provides guidance, feedback, and direction on complex matters through expertise and oversight of daily workflow.</div>
Responsibilities:
<ul><li>Policy Resource - Assists with development of mortgage processing policies and procedures that ensure efficiency and minimize errors. Remains current on industry regulations and informs associates, peers, and senior management of relevant policy changes</li><li>
Managerial Functions - Leads work efforts for accuracy, process improvements and efficiencies.</li><li>
Credit oversight - Provides guidance and serves as an escalation point for highly complex underwriting credit decisions. Responsible for approving portfolio mortgage loans. Reviews denial requests and determines if alternate product may be available. Decides on the creditworthiness of complex loans.</li><li>
Business Support - Coordinates work efforts with management, associates, and external parties, communicating clearly and offering guidance on portfolio actions. Maintains documentation on portfolio reviews, acquisitions, and talent assessments in department systems. Leads and participates in other projects as assigned.</li></ul>
Qualifications:
<div>
Bachelor's Degree and 6 years of experience in Mortgage Banking OR High School Diploma or GED and 10 years of experience in Mortgage Banking</div><div></div><div><br>
Preferred Area of Experience: Leadership in a production environment</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Mortgage UW Product Integration Mgr

<div>Overview:
<div>
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.</div><div></div><div><br>
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.</div><div></div><div><br>
The successful candidate will demonstrate:</div><div><b>
Communication Skills - Interpersonal</b>: Comfortable and confident with proactively engaging in conversation</div><div><b>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</div><div><b>
Sales Skills:</b> Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist</div><div><b>
Adaptability:</b> Has the ability to learn and adapt quickly to new information and technology</div><div><b>
Teamwork:</b> Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div><b>
Flexibility: </b>Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently</div><br>
<div></div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<div>
High School Diploma or GED and 6 months customer service, cash handling</div><div></div><div><br>
Preferred Area of Experience: Sales, previous banking</div><div></div><div><br>
Skill(s): Financial literacy, Knowledge of retail banking products and services</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Sales & Service Representative (Universal Banker)

Join First Citizens Bank and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.