Urwah Admin

First Citizens Bank

First Citizens Careers offers job opportunities and career information for individuals seeking employment with First Citizens. The platform provides insights into the company's culture, values, and available positions, helping candidates navigate their career paths within the organization.

<div>Overview:
<div>
The Commercial Portfolio Manager is responsible for managing, servicing, and growing a portfolio of commercial and business banking relationships within the Bay Area. This role supports the ongoing financial performance and credit quality of a mature portfolio through disciplined servicing, risk management, and consultative sales processes.</div><div></div><div><br>
The incumbent proactively identifies client needs, recommends appropriate banking products and solutions, and partners with internal specialists to deliver comprehensive financial strategies. By building trusted, long‑term client relationships aligned with the Bank&rsquo;s core values, the Portfolio Manager delivers meaningful value to clients while driving revenue growth, portfolio retention, and overall relationship profitability.</div>
Responsibilities:
<ul><li>Portfolio Management - Monitors portfolio for completeness of documentation, accuracy of credit grading, and potential exposures. Processes line renewals and new requests as per loan approval servicing requirements. Performs other tasks related to the servicing and management of assigned portfolio.</li><li>
Client Service - Maintains ongoing communication and contact with assigned commercial and business loan clients. Fortifies relationships and monitors client satisfaction. Conducts a needs assessment session at least once a year to identify additional banking or financial needs.</li><li>
Sales - Sells Bank loans and deposits through a variety of sales techniques. Focuses on relationship-bases sales, consulting closely with clients to determine and meet their financial needs. Generates referrals from existing clients and business networks.</li><li>
Collections - Monitors loans for payment status. Works with delinquent clients to collect past due payments.</li></ul>
Qualifications:
<div>
Bachelor's Degree and 8 years of experience in Credit Analysis and Credit Underwriting OR High School Diploma or GED and 12 years of experience in Credit Analysis and Credit Underwriting</div><div></div><div><br>
Preferred Qualifications: credit analysis skills, underwriting, and servicing business and commercial loans</div><div></div><div><br>
The base pay for this position is generally between $150,000 and $190,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Commercial Portfolio Manager II

<div>Overview:
<div>
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.</div><div></div><div><br>
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.</div><div></div><div><br>
The successful candidate will demonstrate:</div><div><b>
Communication Skills - Interpersonal</b>: Comfortable and confident with proactively engaging in conversation</div><div><b>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</div><div><b>
Sales Skills:</b> Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist</div><div><b>
Adaptability:</b> Has the ability to learn and adapt quickly to new information and technology</div><div><b>
Teamwork:</b> Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div><b>
Flexibility: </b>Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently</div><br>
<div></div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<div>
High School Diploma or GED and 6 months customer service, cash handling</div><div></div><div><br>
Preferred Area of Experience: Sales, prior banking experience</div><div></div><div><br>
Skill(s): Financial literacy, Knowledge of retail banking products and services</div><div></div><div><br>
The base pay for this position is generally between $20.00 to $27.00 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law.For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Bank Sales & Service Representative (Universal Banker)

<div>Overview:
<div>
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.</div><div></div><div><br>
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.</div><div></div><div><b><br>
The successful candidate will demonstrate:</b></div><div></div><div><b><br>
Communication Skills - Interpersonal:</b> Comfortable and confident with proactively engaging in conversation</div><div></div><div><b><br>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</div><div></div><div><b><br>
Adaptability</b>: Has the ability to learn and adapt quickly to new information and technology</div><div></div><div><b><br>
Teamwork:</b> Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div></div><div><b><br>
Flexibility:</b> Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently</div><div></div><div><b><br>
Agility:</b> Able to process information and move quickly through problem resolution</div><div></div><div><b><br>
This role is part-time at 30 hours a week. The schedule is Monday - Friday 10-4</b></div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<div>
High School Diploma or GED and experience of 6 months in customer service</div><div></div><div><br>
Preferred Area of Experience: Sales or banking</div><div></div><div><br>
Skill(s): Financial literacy, Knowledge of retail banking products and services</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Part-Time Sales & Service Representative (Bank Teller)

<div>Overview:
<div>
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.</div><div></div><div><br>
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.</div><div></div><div><br>
A successful candidate will demonstrate:</div><div></div><div><b><br>
Management Skills</b>: Capable of managing and developing members on a team to ensure operational soundness</div><div><b>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</div><div><b>
Adaptability: </b>Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team</div><div><b>
Teamwork</b>: Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div><b>
Flexibility</b>: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks</div><div><b>
Influence: </b>Capable of building rapport with different personalities to drive positive results</div><div><b>
Agility</b>: Able to process information and move quickly through problem resolution</div><div><b>
Communication Skills - Interpersonal</b>: Comfortable and confident with proactively engaging in conversation with different audiences</div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li><li>
Team Leadership - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Leverages the expertise of Bank partners, other managers, and team to accomplish business goals.</li></ul>
Qualifications:
<div>
Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management</div><div></div><div><br>
Preferred Area of Experience: Management or supervisory experience</div><div></div><div><br>
Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Operations Services Supervisor (Teller Manager)

<div>Overview:
<div>
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.</div><div></div><div><br>
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.</div><div></div><div><b><br>
A successful candidate will demonstrate:
</b></div><ul><li><b>Management Skills</b>: Capable of managing and developing members on a team to ensure operational soundness</li><li><b>
Customer Service Skills</b>: Demonstrates professionalism and empathy in customer interactions</li><li><b>
Adaptability</b>: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team</li><li><b>
Teamwork</b>: Strives to build strong working relationships with those on their team as well as cross-functional relationships</li><li><b>
Influence</b>: Capable of building rapport with different personalities to drive positive results</li><li><b>
Sales Skills</b>: Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist</li><li><b>
Communication Skills - Interpersonal</b>: Comfortable and confident with proactively engaging in conversation with different audiences</li></ul>
Responsibilities:
<ul><li><b>Team Management</b> - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team</li><li><b>
Service Standards</b> - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li><b>
Operations and Administration</b> - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<ul><li><b>Basic Qualifications</b>:<ul><li>
Bachelor's Degree and 1 year of experience in financial services, customer service, bank operations, or branch operations management OR</li>
High School Diploma or GED and 5 years of experience in financial services, customer service, bank operations, or branch operations management<br>
<li>
</li></ul></li><li><b>
Additional Required Skills and Experiences</b>:<ul><li><b>
❗ MUST HAVE: 1+ years of recent experience in Retail Bank operations</b></li><li>
1+ years of recent cash-handling experience ($USD)</li><li>
Comfortability with engaging in sales conversations with current and prospective clients<br>
</li></ul></li><li><b>
Preferred Skills and Experiences:</b><ul><li>
Financial literacy</li><li>
Knowledge of retail banking products and services</li></ul></li></ul><p></p><div><i><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits #LI-KL1</i></div></div><div></div>

Join First Citizens Bank and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

First Citizens Bank

About Company

Commercial Portfolio Manager II

Bank Sales & Service Representative (Universal Banker)

Part-Time Sales & Service Representative (Bank Teller)

Operations Services Supervisor (Teller Manager)

Operations Services Supervisor (Teller Manager)