Urwah Admin

First Citizens Bank

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., the bank offers a wide range of general banking services through over 500 branches and offices across 30 states. It specializes in commercial banking, innovation banking, and provides a nationwide direct banking service. As a top 20 U.S. financial institution, First Citizens BancShares, Inc. manages over $200 billion in assets, emphasizing strength, stability, and long-term thinking.

<div>Overview:
<div>
Are you a people person Be a First Citizens person. Join our branch team and make a difference.</div><div></div><div><br>
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.</div><div></div><div><b><br>
The successful candidate will demonstrate:</b></div><div></div><div><b><br>
Communication Skills - Interpersonal:</b> Comfortable and confident with proactively engaging in conversation</div><div></div><div><b><br>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</div><div></div><div><b><br>
Adaptability</b>: Has the ability to learn and adapt quickly to new information and technology</div><div></div><div><b><br>
Teamwork:</b> Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div></div><div><b><br>
Flexibility:</b> Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently</div><div></div><div><b><br>
Agility:</b> Able to process information and move quickly through problem resolution</div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<div>
High School Diploma or GED and 6 months of experience in customer service</div><div></div><div><br>
Preferred Area of Experience: Sales</div><div></div><div><br>
Preferred Area of Experience: SalesLicense or Certification Type: null nullSkill(s): Financial literacy, Knowledge of retail banking products and services</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Sales & Service Representative (Teller)

<div>Overview:
<div>
This position assists in the development and implementation of new products as well as analysis of credit risk associated with product offering. Addresses escalated matters in credit decisioning from sales, operations, and underwriting from the Help Desk and Exception Desk. Works with the senior credit manager to forecast, monitor, and manage credit for the mortgage portfolio. Provides guidance, feedback, and direction on complex matters through expertise and oversight of daily workflow.</div>
Responsibilities:
<ul><li>Policy Resource - Assists with development of mortgage processing policies and procedures that ensure efficiency and minimize errors. Remains current on industry regulations and informs associates, peers, and senior management of relevant policy changes</li><li>
Managerial Functions - Leads work efforts for accuracy, process improvements and efficiencies.</li><li>
Credit oversight - Provides guidance and serves as an escalation point for highly complex underwriting credit decisions. Responsible for approving portfolio mortgage loans. Reviews denial requests and determines if alternate product may be available. Decides on the creditworthiness of complex loans.</li><li>
Business Support - Coordinates work efforts with management, associates, and external parties, communicating clearly and offering guidance on portfolio actions. Maintains documentation on portfolio reviews, acquisitions, and talent assessments in department systems. Leads and participates in other projects as assigned.</li></ul>
Qualifications:
<div>
Bachelor's Degree and 6 years of experience in Mortgage Banking OR High School Diploma or GED and 10 years of experience in Mortgage Banking</div><div></div><div><br>
Preferred Area of Experience: Leadership in a production environment</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Mortgage UW Product Integration Mgr

<div>Overview:
<div>
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.</div><div></div><div><br>
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.</div><div></div><div><br>
The successful candidate will demonstrate:</div><div><b>
Communication Skills - Interpersonal</b>: Comfortable and confident with proactively engaging in conversation</div><div><b>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</div><div><b>
Sales Skills:</b> Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist</div><div><b>
Adaptability:</b> Has the ability to learn and adapt quickly to new information and technology</div><div><b>
Teamwork:</b> Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div><b>
Flexibility: </b>Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently</div><br>
<div></div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<div>
High School Diploma or GED and 6 months customer service, cash handling</div><div></div><div><br>
Preferred Area of Experience: Sales, previous banking</div><div></div><div><br>
Skill(s): Financial literacy, Knowledge of retail banking products and services</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Sales & Service Representative (Universal Banker)

<div>Overview:
<div>
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.</div><div></div><div><br>
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.</div><div></div><div><br>
The successful candidate will demonstrate:</div><div><b>
Communication Skills - Interpersonal</b>: Comfortable and confident with proactively engaging in conversation</div><div><b>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</div><div><b>
Sales Skills:</b> Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist</div><div><b>
Adaptability:</b> Has the ability to learn and adapt quickly to new information and technology</div><div><b>
Teamwork:</b> Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div><b>
Flexibility: </b>Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently</div><br>
<div></div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<div>
High School Diploma or GED and 6 months customer service, cash handling</div><div></div><div><br>
Preferred Area of Experience: Sales, prior banking</div><div></div><div><br>
Skill(s): Financial literacy, Knowledge of retail banking products and services</div><div></div><div><br>
The base pay for this position is generally between $20.00 to $28.00 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law.For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Bank Sales & Service Representative (Universal Banker)

<div>Overview:
<div>
This is a remote role that may only be hired in the following location(s): Arizona or North Carolina.</div><div></div><div><br>
This position supports the management of product and software development teams as a leader. Ensures that development teams follow scrum framework values and agile practices, mentoring and motivating the teams to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments. Assists in increasing team efficiency and provides motivation and guidance for process improvement.</div>
Responsibilities:
<ul><li>Project Coordination - Uses agile methodology values, principles, and practices to plan, manage, and deliver solutions. Facilitates communication and information exchange between external groups and the project team. Monitors project progress, provides timely feedback, and drives a culture of agility and learning.</li><li>
Communication - Facilitates daily team meetings to get updates on the progress of the project, address potential roadblocks, and ensure that the project is on track. Hosts regular sessions to share updates with product stakeholders about how the project is progressing. Ensures that the team is meeting deadlines with the desired outcome.</li><li>
Business Support - Plans and organizes demos and product/system testing. Ensures the proper use of collaborative processes and removes impediments for the scrum team.</li><li>
Reporting - Tracks project processes, deliverables, and financials. Prepares and presents status reports to stakeholders.</li></ul>
Qualifications:
<div>
Bachelor's Degree and 4 years of experience in Project Management in an Information Technology organization OR High School Diploma or GED and 8 years of experience in Project Management in an Information Technology organization.</div><div></div><div><br>
License or Certification Type: Scrum Master Certification Required</div><div></div><div><br>
Preferred Qualifications:</div><ul><li>
Experience with Jira, Confluence, MS Office Suite, MS Visio,</li><li>
Very seasoned in agile methodology (SAFE/KANBAN/SCRUM)</li></ul><div>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Scrum Master II (Remote)

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 This is a remote role that may only be hired in the following location(s): Virginia and Missouri.
 <br/>
 <br/>
 This position supports the maintenance, business operations, and physical assets of Bank facilities at an advanced level of scope and ability. Ensures department activities and methodologies create value for the Bank, as well as align with business goals and objectives. Implements policies or procedures that enforce regulatory and corporate policy compliance. Maximizes operational efficiencies, improves service delivery, and manages risks through the research and recommendation of industry best practices.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Facility Support
 </strong>
 - Oversees maintenance and repairs efforts towards the functionality of Bank facilities. Dispatches and ensures timely completion of work order requests. Manages preventative maintenance activities and schedule to minimize disruption in business operations. Performs facilities inspections, provides reports, and develops effective asset management strategies. Aids execution of department projects including major works, renovations, capital improvements, relocations, mergers, acquisitions, and other special initiatives. Assists with emergency preparedness plans, standard operating procedures, and playbooks.
 <br/>
 <br/>
 <strong>
  Facility Service
 </strong>
 - Develops relationships with clients, business partners, and vendors to facilitate excellent service delivery and achieve high customer satisfaction ratings. Monitors internal service level standards and key performance indicator metrics. Implements solutions to address any service or performance deficiencies.
 <br/>
 <br/>
 <strong>
  Vendor Management
 </strong>
 - Manages vendors including effective work order communications, invoice management, performance &amp; accountability monitoring, network optimization recommendations, and vendor procurement activities.
 <br/>
 <br/>
 <strong>
  Budget Planning
 </strong>
 - Provides development and oversight of capital and expense budgets, including business case recommendations for proposed major expenditures or budget variances. Reports on budget performance and plan versus actual variations. Identifies cost savings and cost reduction opportunities.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Bachelor's Degree and 2 years of experience in Corporate Real Estate Facilities / Property Management
 <br/>
 <br/>
 OR
 <br/>
 <br/>
 High School Diploma or GED and 6 years of experience in Corporate Real Estate Facilities / Property Management
 <br/>
 <br/>
 License or Certification Type: IFMA and/or BOMA
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in CRE Facilities management, specifically in retail
  </li>
  <li>
   General understanding of building systems (HVAC, electrical, plumbing)
  </li>
  <li>
   30% - 40% travel is required
  </li>
  <li>
   Ability to communicate and collaborate effectively
  </li>
  <li>
   Experience managing budgets and contracts for repairs, maintenance, and vendors
  </li>
  <li>
   Experience and ability to use CMMS (Computerized Maintenance Management Systems)
  </li>
  <li>
   Previous experience of reviewing and understanding of leases.
   <br/>
   <br/>
  </li>
 </ul>
 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
 <br/>
 <br/>
</div>


Facilities Manager

<div>Overview:
<div>
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.</div><div></div><div><br>
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.</div><div></div><div><b><br>
The successful candidate will demonstrate:</b></div><div></div><div><b><br>
Communication Skills - Interpersonal:</b> Comfortable and confident with proactively engaging in conversation</div><div></div><div><b><br>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</div><div></div><div><b><br>
Adaptability</b>: Has the ability to learn and adapt quickly to new information and technology</div><div></div><div><b><br>
Teamwork:</b> Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div></div><div><b><br>
Flexibility:</b> Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently</div><div></div><div><b><br>
Agility:</b> Able to process information and move quickly through problem resolution</div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<div>
High School Diploma or GED and experience of 6 months customer service</div><div></div><div><br>
Preferred Area of Experience: Sales or banking</div><div></div><div><br>
Skill(s): Financial literacy, Knowledge of retail banking products and services</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Sales & Service Representative (Bank Teller)

Join First Citizens Bank and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.