The successful candidate will be joining a small site-based team that will oversee the management of a prestigious Clients Commercial Real Estate portfolio focusing on the delivery of high quality, KPIs/SLA driven FM services to the site and financial management of service providers.

The day to day reporting will be to the Property Manager and Associate Director of Property Management with a functional reporting to the Associated Director, Facilities Management, Dubai.

Savills Real Estate LLC is seeking a competent forward-thinking Facilities Manager, to continue the development of its FM supervision, tendering and day to day management of FM and maintenance services to the site.

Key Responsibilities

• Implement “Savills FM standards” policies and procedures. Train the FM teams on the standards required and their role in the process
• Co-ordinate, manage and monitor facilities management & maintenance services to be delivered on all facilities and assets that Savills are contracted to oversee, ensuring effective delivery in line with SLAs, KPIs, and client satisfaction metricsMonitor & ensure that FM policies and procedures are adhered to at all times
• Ensure that all Health, Safety and Environmental issues are managed in line with set procedures
• Coordination with Health and Safety Team members regarding inspections and compliance reporting
• Conduct regular and ad-hoc inspections of all properties and ensure that they are clearly documented & auditable with documented findings & recommendations
• Attend regular meetings with service providers to review reporting & critique performance, motivate contractors to perform and where necessary put contractors on notice / performance review
• Develop service levels and standards and monitor performance against contracts & SLAs
• Develop processes to identify and collate requests for works, managing the process and ensuring work is completed to the highest standard and suitable timeframes
• Minimise systems down time, actively seeking to decrease “time under maintenance” reducing loss of revenue
• Lead sustainability initiatives and energy efficiency programs in alignment with the client’s ESG goals
• Monitor and report on utilities performance and environmental KPIs (e.g., energy, water, waste)
• Utilize CAFM, BMS, and IoT-based platforms for maintenance, reporting, and fault tracking
• Co-ordination and oversight for all fit-out related projects at the assigned assets including - office & retail fit outs of periphery office and retail assets, common area refurbishments, in unit maintenance & upgrades
• Develop and manage FM tender processes and develop & manage pre-qualified contractor directory
• Review and authorise all service provider invoices for work completion & authorise to PM and Client to pay
• Ensure business continuity and emergency response plans are developed, updated, and tested regularly
• Lead coordination during emergency situations and manage response teams as needed
• Support the BDM team with assessment for proposals, bids & onboarding of new assets
• Develop relationships with UAE & ME FM Teams, championing Savills standards & regional collaboration
• Responsibility for the running, maintenance & repairs of the the assigned sites, liaising with the Dubai and Abu Dhabi business heads to ensure their requirements are met for smooth day to day operations

Skills, Knowledge and Experience

• Minimum 5 years FM experience with quality providers
• Currently based in Dubai is preferable, but Abu Dhabi commute may be considered
• Proven experience of managing a team
• Strong knowledge of Dubai rules, regs & compliance, as well as key contractors & providers
• Strong experience in operational and performance reporting, including monthly FM service reviews, KPIs/SLAs tracking, and budget variance analysis
• A technical / engineering degree & experience relevant to Commercial property
• Strong communicator, capable of presenting technical/financial findings to clients
• Willing to innovate to provide higher standards of service than the market average
• Detail-oriented, organised, and motivated
• Numerate, with attention to detail, & clear record keeping skills
• Highly literate with strong communication skills - able to easily converse & adapt dialogue respectively with contractors, property managers, tenants and present to clients
• Proficient in Microsoft Office (Excel, Word, PowerPoint) –with a strong focus on creating professional client reports and analysis dashboards
• Experience using Infuma, AutoCAD and CAFM or any other tech platforms
• Highly motivated and extremely well organised