The Outside/Inside Plant Support will aid in the setup and configuration of telephone systems, accurately record and maintain records relating to installation, configuration, and system setup. Additionally, the support staff will be responsible for drafting plans and drawing for new line installation, as well as the maintenance or removal of existing infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain and monitor the usage of the Cisco VoIP network and telecommunications systems
• Plan, design, implement, support and provide user-training and documentation of the University phone system
• Conduct all moves, adds, installs, and changes of telephone equipment.
• Monitors and analyzes phone system performance; provides corrective solutions and implements them.
• Evaluate, prioritize and implement system modifications and upgrades.
• Assist Management in the analysis of emerging IP network and telecommunications technologies.
• Install voice and data network components and other communications equipment connecting units with inside and outside service wires.
• Checks installed equipment for proper operation.
• Provides technical assistance to users to determine system needs and cost.
• Designs/maintains the cable plant for new data/telephone networks.
• Maintains communication/fiber optic equipment and parts inventory/records; requisitions parts and equipment according to procedures.
• Documents work performed. Maintains accurate records of software and appropriate hardware settings, stating equipment location and features, as-built drawings of all telecommunication voice systems and complete system wire logs.
• Responsible for maintaining skill level and knowledge of developments within the field by participating in training opportunities, studying manuals, and reading journals and technical publications.
• Maintaining both computer software applications, hardware, telecommunications, and network infrastructure equipment.
• Hire, train, schedule and coordinate the work of student employees and may act as lead worker to PSS staff members within the department/unit/division.

EDUCATION

• High school graduate supplemented by an associate degree in electronics of data communications or an equivalent combination of training and experience.
• Bachelor’s degree or higher in relevant field preferred.

EXPERIENCE

• Military experience preferred.
• Experience with IP Telephony.
• Working knowledge of IP addressing and routing.
• Experience in Siemens phone system
• Experience with Cisco Call Manager
• Applicable supervisory/management experience.
• Substantial experience in construction of wire plant for voice, data and fiber.
• Experience in telephone line, trunk circuits and basic telephony principals.

CORE SKILLS/COMPETENCIES

Required Knowledge, Skills and Abilities

• Demonstrated experience to successfully work under pressure and meet deadlines.
• Demonstrated experience to successfully maintain positive interpersonal relationships.
• Demonstrated experience to successfully provide quality customer service.
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
• Possess strong verbal and written communication skills.
• Demonstrated experience to successfully work independently and organize own work.
• Demonstrated experience to physically perform the duties of the job such as lifting equipment, laying wires in tunnels, etc.
• Demonstrated experience to work with vendor/contractors in implementing various projects.

WORKING CONDITIONS

• Required to sit for extended periods of time and maintain focus.
• Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility.
• Must have the physical stamina to work long hours and/or more than 5 days per week.

SPECIAL POSITION NOTATIONS

• Travel may be required.
• Qualification as an authorized company driver is required. All authorized company drivers must have a valid driver’s license, current automobile insurance, and a driving record that is acceptable to the company’s auto insurance provider.

SECURITY CLEARANCE

• A Secret clearance is required for this position, higher is preferred.

This position description outlines the general responsibilities and requirements for the stated position and in no way is an exhaustive list. The company maintains the right to assign or reassign responsibilities to this position at any time.