The job holder will be responsible for the full day-to-day Warehousing Operations, steering the operational teams, ensuring high quality execution of all warehouse related activities. Daily liaising both with clients and internal stake holders, improving overall efficiency and increasing departmental profits while managing the warehousing performance.

The job holder oversees a wide variety of elements in the warehousing business, including hiring staff, operating within budget, reporting, and setting plus beating challenging KPI’s for growth and customer satisfaction. Key element to achieve these goals and parameters, is to build and ensure a highly motivated team that is productive, agile and customer centric.

KEY RESPONSIBILITIES

1. Managing and steering daily all warehousing activities and its staff.
2. Managing, evaluating, and reporting on warehouse productivity and efficiency to both customers and internal stake holders.
3. Tracking and coordinating the secure receipt, storage, and timely delivery of goods and materials to and from the warehouse.
4. Checking orders, bills, items received, inventory, and deliveries for its accuracy.
5. Maintaining records, reporting relevant information, and preparing any necessary documentation supporting its customers, DP World Logistics accounting, management, and operational teams.
6. Ensuring high-end maintenance standards and compliance with all applicable health and safety regulations. Support, comply and ensure commitment to all company and authorities Health & Safety regulations, and all other relevant company policies and procedures.
7. Coordinating and maintaining all warehouse equipment, ensuring daily MHE fitness checks to enable full operational capacity and achieve daily capability targets.
8. Professional communication and coordinating with customers, logistics stake holders and relevant other DP World departments.
9. Manage Manpower resources effectively and efficiently to support customer delivery requirements by planning and adjusting flexible staffing levels to meet daily operational requirements within the warehouse.
10. Monitor and review operational methods to facilitate both qualitative and quantitative improvements within the operation whilst ensuring continuous high-end customer service and quality standards.
11. Maintain training matrix and ensure warehouse employees are adequately trained and competent within their role to ensure operational flexibility.
12. Liaise with customers, suppliers, and transport companies as and when required in a professional way to ensure a smooth execution of all warehouse related activities.
13. Ensure all warehousing activities are fully executed and administrated through our WMS system to capture all data and have it available to our customers and internal stake holders.
14. Hosting customers and internal + external delegations on their visit to the warehouse to display and explain DP World Logistics warehousing capabilities.
15. Design, implement and monitor the warehouse operational processes ensuring that all policies and procedures pertaining to site are maintained and documented (SOP’s)
16. Conducting regular and ad hoc stock checks and reconciling of stocks on request of a customer or another department
17. Develop customer solutions and continuous improvement plans (CIP). Identify improvement projects and be accountable for implementation
18. Ensuring team is continuously updated on the operations deliverables while motivating and encouraging teamwork and therefore ensuring that targets are met
19. Operations and Warehouse Management System(s) are in line with the requirements
20. Being able to foresee future challenges for the operations (e.g. Seasonality) and proactively plan solutions in line with changing customer requirements.

6. DIRECT REPORTS (If Any)

1. Warehouse Supervisors
2. Warehouse Customer Service & Admin Executives
3. Material Handling Equipment operators
4. Warehouse operator

QUALIFICATIONS/ EXPERIENCE

• Bachelor’s degree or equivalent
• 5-10 years as warehouse manager/ 10-15 years of logistics experience in a 3PL company
• Understanding of budget management and financial monitoring
• Experience supervising a large operational team in a logistics-based industry.
• Proficiency in working with logistics staff and associated functional departments.
• Proficiency in working with customers.
• Ability to effectively coach/mentor and motivate all warehousing staff.
• High understanding of the entire operations in a high-end warehouse environment