Urwah Admin

DP World

<div>
 <p>
  <strong>
   KEY RESPONSIBILITY
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   To develop and implement effecive Commercial and Retention Strategies for Container Terminal, General cargo and BCO&rsquo;s in line with DP World commercial goals and Objectives.
  </li>
  <li>
   Establish and develop strong relationships with Local authorities, governments, and key stakeholders and Engage in regular discussions with relevant authorities to explore new business opportunities, partnerships, trade facilitation and growth initiatives.
  </li>
  <li>
   Establish and strengthen partnerships with key Local stakeholders in the P&amp;T network, including: Shipping Lines , General Cargo , Feeders, NVOCCs and BCOs.
  </li>
  <li>
   To Ensure each P&amp;T Commercial Activity is fully organized, efficient, and attractive to targeted customers, with a focus on delivering exceptional customer experience.
  </li>
  <li>
   Develop and implement a commercial planning framework that aligns with DP World GCC and Ports &amp; Terminals' business strategy and plans and Regularly review and update the planning framework to ensure it remains aligned with changing business needs and strategies.
  </li>
  <li>
   To prepare yearly volume, revenue budget and cost budgets, discuss with operations to ensure effective budgeting and cost control.
  </li>
  <li>
   To Collaborate with various departments and stakeholders to support research and commercial due diligence for developing business plans for new and existing services that deliver P&amp;T&rsquo;s objectives and ensure targets are achieved
  </li>
  <li>
   Support
   <strong>
    Regional Commercial Management Team
   </strong>
   to develop and execute business plans across P&amp;T Commercial Verticals. And Develop and maintain long term strategic business plans for P&amp;T Commercial for the respective
   <strong>
    country/region
   </strong>
   and in line with DP World GCC corporate strategy. Regularly review and update country business plans to reflect any changes due to regulations, planning strategies, or organizational objectives.
  </li>
  <li>
   To Conduct feasibility studies and project assessments to determine viability and potential returns on investment.
  </li>
  <li>
   Review Accounts Receivables weekly and take corrective action when needed.
  </li>
  <li>
   To negotiate contracts &ndash; special rates and customer incentives outside normal tariff guidelines and ensure negotiations are in line with overall P&amp;T commercial objectives.
  </li>
  <li>
   To monitor and analyze service changes, Alliance developments and changes and establish impact and ensure
   <strong>
    Regional commercial VP
   </strong>
   to be kept informed about the changes and its impact.
  </li>
  <li>
   To conduct tariff review for the services provided as port operator, propose changes to the existing tariff, and ensure the implementation as per Local regulations and guidelines.
  </li>
  <li>
   To monitor weekly and monthly volume and revenue, and measure performance against budget and year on year, identify gaps and seek solutions to rectify.
  </li>
  <li>
   To periodically report to Regional Commercial VP, providing regular input on P&amp;T Commercial activity volume and revenue performance against the budget and Year on Year
  </li>
  <li>
   To ensure monthly consolidated report and quarterly performance report is prepared and submitted for
   <strong>
    Regional Commercial VP
   </strong>
   review and decision making.
  </li>
  <li>
   Set personal objectives in line with the departmental objectives for the Account Managers and Executives of Commercial Department- CT/GC/BCO&rsquo;s.
  </li>
  <li>
   Quarterly review the objectives and drive improvements if and when needed.
  </li>
  <li>
   To set and agree on KPI&rsquo;s for operational performance with customers and maintain updated Local list of container and general Cargo carriers/ agents and BCO&rsquo;s at all time.
  </li>
  <li>
   To identify customers pertinent to General Cargo and Container Activities, and provide lead&rsquo;s to the the sales team.
  </li>
  <li>
   Provide for each staff member an adequate and personal development plan.
  </li>
  <li>
   To ensure Complaint handling, CRM, pricing model, RFI&rsquo;s and RFQ&rsquo;s, are effectively carried out within established commercial policies and procedures.
  </li>
  <li>
   To review TERs , FIAs Credit Notes , Rebate and Provision requests initiated by respective account managers for GC, CT and BCO Customers.
  </li>
  <li>
   Ensure that all customer communications, conflicts, and complaints are promptly addressed by the relevant Managers/Executives.
  </li>
  <li>
   Hold monthly interface meetings with the customers and operations addressing customer&rsquo;s concerns and conduct regular customer visits
  </li>
  <li>
   Act as primary point of contact for all container terminal , General cargo and BCO business partners (customers, Traders, agents, Feeders and shipping lines)
  </li>
  <li>
   Establish &amp; maintain customer profile with detailed services, performance, updates, and news.
  </li>
  <li>
   Promote use of Dubai Trade E suite, for all customers and ensure DP world EDI capabilities are promoted towards customers.
  </li>
  <li>
   Manage the department's expenses to ensure they remain within the allocated budget limits
  </li>
 </ol>
 <p>
  Ensure compliance to IT policy in terms of implementation and monitoring of information security management in your functional area in line with the GCC region ISR policy.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   TECHNICAL COMPETENCIES
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Commercial - Sales Negotiation and Influence &ndash;
   </strong>
  </li>
  <li>
   <strong>
    Building Rapport :
   </strong>
   Draws on knowledge of customers&rsquo; strategic business priorities to communicate a broad vision, emphasizing the long-term benefits for partnering with DP World, and obtaining buy-in and support for the suggested solutions.
  </li>
  <li>
   <strong>
    Commercial - Business Acumen
   </strong>
  </li>
  <li>
   <strong>
    Understanding the Business :
   </strong>
   Provides input into DP World&rsquo;s business model and operations to drive larger business decisions that advance the organization&rsquo;s mission and enhance its reputation.
  </li>
  <li>
   <strong>
    Applying Knowledge to Projects :
   </strong>
   Drives project, process, resources and requirements that results in the right policies, practices, trends and information that help shape the organization.
  </li>
  <li>
   <strong>
    Analyzing Financial Impact :
   </strong>
   Establishes methods for capturing customer insights through multiple sources. Develops long-term solutions and tailored resolutions based on learned understanding of customer feedback and satisfaction with DP World's offerings.
  </li>
  <li>
   <strong>
    Commercial - Customer Focus Customer Knowledge :
   </strong>
   Anticipates the interests and needs of DP World's past, current, and potential customer segments to propose innovative solutions that improve the overall customer experience.
  </li>
  <li>
   <strong>
    Commercial / Strategy - Creative and Analytical Thinking
   </strong>
  </li>
  <li>
   <strong>
    Analyzing Situations :
   </strong>
   Analyzes business problems critically and holistically, taking into account industry analysis, economic, financial, and policy perspectives.
  </li>
  <li>
   <strong>
    Interpreting Data :
   </strong>
   Develops advanced or breakthrough insights from the interpretation of data and coaches others to present insights in a compelling way.
  </li>
  <li>
   <strong>
    Developing Innovative Ideas :
   </strong>
   Holds managers and employees accountable for proactively implementing process improvement initiatives and developing new ideas and approaches.
  </li>
  <li>
   <strong>
    Data Analysis
   </strong>
  </li>
  <li>
   Gather, arrange, analyze and interpret various datasets; and communicate their findings and results to senior leadership.
  </li>
  <li>
   <strong>
    Communication
   </strong>
  </li>
  <li>
   Demonstrate subject matter expertise in commercial operations and product offerings; and interpret the findings to make it marketable to customers/stakeholders.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATIONS, EXPERIENCE AND SKILLS
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Qualification:
  </strong>
 </p>
 <ul>
  <li>
   Recognized degree in Business Administration, Finance or any other relevant field from an accredited university.
  </li>
 </ul>
 <p>
  <strong>
   Desirable Qualification:
  </strong>
 </p>
 <ul>
  <li>
   Master&rsquo;s degree in Business Administration, Finance, Economics, Project Management or any other relevant field will be a distinct advantage.
  </li>
 </ul>
 <p>
  <strong>
   Work Experience:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 10 years&rsquo; working experience.
  </li>
  <li>
   Experience in a free zone, commercial department, economic development, logistics, shipping, trade facilitation sectors will be an advantage.
  </li>
 </ul>
 <p>
  <strong>
   Technical skills required to perform the role:
  </strong>
 </p>
 <ul>
  <li>
   Well versed with Excel, Power BI, Python, and/or other related data analyzing/reporting tools
  </li>
  <li>
   Effective presentation skills to communicate commercial assessments and business cases
  </li>
  <li>
   Proven product development skills from ideation to delivery
  </li>
  <li>
   Financial acumen and/or background in finance, statistics, math and/or engineering
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   DP WORLD PRINCIPLES:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Prioritize Customer
   </strong>
  </li>
  <li>
   <strong>
    Collaborate to Win
   </strong>
  </li>
  <li>
   <strong>
    Deliver Growth
   </strong>
  </li>
  <li>
   <strong>
    Adapt &amp; Evolve
   </strong>
  </li>
 </ul>
 <p>
 </p>
</div>


Vice President - Commercial

<div><p>Responsibilities and Duties:
</p><ul><li>Carry out maintenance work, fault diagnosis, and repair works, on port equipment in an efficient manner.
</li><li>Implement all safety regulations required in all activities as per DPW standards.
</li><li>Report &amp; respond immediately as appropriate to any hazardous condition
</li><li>Assemble, install, test, and maintain electrical or Mechanical, equipment, appliances, apparatus, and fixtures, using hand tools and power tools
</li><li>Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem.
</li><li>Inspect electrical or mechanical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to inform his supervisor regarding any hazards in the equipment.
</li><li>Analyse information and evaluate results to choose the best solution and solve problems
</li><li>Contribute to achieve the company targets by following QHSE rules and regulations for operating and maintenance procedures related to job activities.
</li><li>Identify and select the required spare parts either by visual recognition or from technical equipment manuals thereby constantly monitoring and improving all repair methods.
</li></ul><p>Requirements:
</p><p><b>Qualification and Certificates </b>:
</p><ul><li><p>Industrial Diploma / major in Electric / Mechanic.
</p></li></ul><p><b>Experience and Knoewledge:
</b></p><ul><li><p>1:3 years of professional experience preferably gained in ports and terminal / multinational operations
</p></li><li>Fully conversant with safety procedures
</li><li>Intermediate level of English Skills
</li><li>Good communication skills
</li></ul><p><b>Skills and Abilities:
</b></p><p>Able to work in Teamwork</p></div>

Technician

<div>
 <p>
  <strong>
   JOB PURPOSE
  </strong>
 </p>
 <p>
  Lead end-to-end delivery of FM capital and operational projects (civil, structural, architectural, MEP, utilities, fit‑out, building automation) to uplift the terminal&rsquo;s built environment, reliability, and HSE performance. This include various kind of DPWorld related projects, ensure projects delivered with compliance to MOWANI, Saudi regulations, DP World standards, and international best practice (ISO 41001/IFMA/PMP), and utilizing best excellence practices and LEANS
 </p>
 <p>
  for delivering on time, within budget, and to required quality with minimal disruption to operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY ACCOUNTABILITIES
  </strong>
 </p>
 <p>
  <strong>
   Project Planning and Controls:
  </strong>
 </p>
 <p>
  &middot; Develop scope, WBS, baseline schedule, cost plan, procurement plan, and risk register
 </p>
 <p>
  (Primavera P6/MS Project, A3, risk matrix)
 </p>
 <p>
  &middot; Apply LEAN methods (A3 problem solving, Last Planner, 5S, value stream mapping, Kaizen) to
 </p>
 <p>
  remove waste and compress schedules.
 </p>
 <p>
  <strong>
   Design &amp; Technical Management:
  </strong>
 </p>
 <p>
  &middot; Lead design reviews for architectural, structural, and MEP packages; verify code compliance
 </p>
 <p>
  (SBC, NFPA, SEC standards, SASO/SASO-listed equipment).
 </p>
 <p>
  &middot; Coordinate surveys, investigations, and specialist studies (e.g., structural assessment, geotech,
 </p>
 <p>
  load studies, energy audits).
 </p>
 <p>
  <strong>
   Procurement &amp; Contracting:
  </strong>
 </p>
 <p>
  &middot; Prepare technical specifications, BOQs, IFC packages, and evaluation criteria.
 </p>
 <p>
  &middot; Support sourcing and tendering; evaluate bids; recommend awards
 </p>
 <p>
  &middot; Administer contracts (FIDIC Red/Yellow Book); manage variations, claims, and change control.
 </p>
 <p>
  <strong>
   Construction &amp; Site Management:
  </strong>
 </p>
 <p>
  &middot; Plan and supervise site execution, method statements, and QA/QC.
 </p>
 <p>
  &middot; Coordinate interfaces with terminal operations to avoid downtime; manage PTW and isolations.
 </p>
 <p>
  &middot; Lead progress meetings, look-ahead planning, and constraint removal. HSE &amp; Compliance
 </p>
 <p>
  &middot; Enforce DP World HSSE rules and ISO 45001/14001 requirements; toolbox talks, and incident investigations.
 </p>
 <p>
  &middot; Ensure permits/approvals with MAWANI (Port Authority), Saudi Civil Defense, and Port Safety
  <strong>
   Cost &amp; Schedule Control:
  </strong>
 </p>
 <p>
  &middot; cost variance, schedule variance; forecast; maintain cash flow.
 </p>
 <p>
  &middot; Certify measurements, and change orders; prevent scope creep.
 </p>
 <p>
  <strong>
   Sustainability &amp; Energy:
  </strong>
 </p>
 <p>
  &middot; Integrate energy- and water-efficiency measures (ISO 14001/50001 principles), circular materials where practical, and low-disruption methods.
 </p>
 <p>
  &middot; Contribute to DPWorld Sustainability strategy
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATIONS, EXPERIENCE AND SKILLS
  </strong>
 </p>
 <p>
  &middot; Bachelor&rsquo;s degree in engineering (Civil/Mechanical/Architecture/Electrical Engineering),
 </p>
 <p>
  &middot; 5-8 years of project engineering/management experience, with at least 3 years in
 </p>
 <p>
  industrial/seaport/port-side facilities or heavy infrastructure in KSA/GCC.
 </p>
 <p>
  &middot; Saudi Council of Engineers (SCE) membership/registration (mandatory).
 </p>
 <p>
  &middot; PMP or PRINCE2 certification preferred; LEAN/Six Sigma Green Belt is an advantage.
 </p>
 <p>
  &middot; Proven delivery of multi-discipline FM projects within live operational environments.
 </p>
 <p>
  &middot; Demonstrated experience with FIDIC contract administration and KSA permitting.
 </p>
</div>


Senior Supervisor - Project Management

<div><div><div><p><div><div><div><div><div><div><p>Job Purpose/Objective</p></div><br>
</div>
</div> <div><div><div><p>Ensure smooth conduct of all Regulatory and Legal matters related to the Free Trade Warehousing Zones and the Business Unit of DP<br>
 World..</p></div><br>
</div>
</div> </div><br>
<div><div><div><div><p>Key responsibilities</p></div><br>
</div>
</div> <div><div><div><div>Regulatory</div></div><div><div><br>
 </div></div><div><div>&bull;<br>
<div></div>
 Liaising with SEZ Authorities, Customs, SEZ Online, Planning Authority and other state/central authorities etc. for all FTWZ related issues ensuring smooth operations.</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Handling official communication with SEZ &amp; other related bodies. Managing administrative requirements of SEZ officials.</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Attending various audits of SEZ, Customs, DRI, SIIB, ISO &amp; other related bodies. Handling confiscations, seizures, disposal / E-auction of long-standing export and import cargo.</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Handling cases of short shipments, excess cargo, back to town, high sea sales, Bonding, debonding, warehousing (EXIM &amp; domestic), etc.</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Attending meetings/investigations with SEZ/Customs/DRI/CBI /CSTAT and other law enforcement bodies.</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Managing and guiding other departments to follow various rules and practices laid down by the relevant regulatory bodies.</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Single point contact for Customers / CHAs for any issues in completion of Customs related activities.</div></div><br>
<div>
<div> Key Member of the team which evaluates and<br>
 identify<br>
 the best options for obtaining permissions from Regulatory Authorities and to participate in the<br>
 preparing<br>
 and obtaining of the permissions.</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Preparing and making applications and obtaining permissions from Regulatory Authorities.</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Work very closely with heads of BU&rsquo;s and of cross functional teams like Finance, Operations, Commercial and Human Capital teams on<br>
 day to day<br>
 legal issues as necessary</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Responding to legal notices, finalizing notices to be sent on behalf of company in conjunction with the company&rsquo;s solicitors.</div></div><div><div><br>
 </div></div><div><div>EXIM &ndash;</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Coordination with Shipping Lines, important importers/exporters and acting as Key Account Manager for prominent customers and resolving their clearance related issues to ensure timely handover.</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Arranging timely completion of activities and documentation of EXIM transactions as per rules and regulations of Customs and trade practices.</div></div><br>
<div>
<div> Leverage existing regulatory and government networks to support business development opportunities in economic zones</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Helping<br>
 maintaining<br>
 of process flow and documentation for EXIM activities in the online system.</div></div><div><div><br>
 </div></div><div><div>Operations &ndash;</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Coordination with various departments for completion of activities like weighment, shifting, grounding, repairing, etc.</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Coordination with third party vendors, surveyors etc., for timely completion of activities including handover of urgent, timebound and reefer cargo.</div></div><div></div><div><div><br>
</div> </div></div></div></div><br>
<div></div><div><div><div><div><p><b>QUALIFICATIONS &amp; COMPETENCIES</b></p></div><br>
</div>
</div> </div><br>
<div><div><div><div><p>Skills and Competencies</p></div><br>
</div>
</div> <div><div><div><div>&bull;<br>
<div></div>
 12-15 years relevant experience in relation to Special Economic Zones Act and Rules.</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Hands on knowledge of prevailing SEZ guidelines</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Ability to understand customers business, applicable regulations and the relevance of FTWZ laws.</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Basic understanding of corporate &amp; business law.</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Demonstrate problem solving and analytical skills</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Excellent communication skills, drafting and negotiation skills</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Ability to interpret legal requirements and apply to relevant business operations.</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Ability to understand commercial and financial drivers.</div></div><br>
<div>
<div> &bull;<br>
<div></div>
 Ability to prioritizing parallel projects and meet demanding deadlines.</div></div><br>
</div>
</div> </div><br>
<div><div><div><div><p>Stakeholder</p></div><br>
</div>
</div> <div><div><div><p>Internal: Operations and Engineering team</p></div><br>
<div>
<p> External:<br>
 Government &amp; Regulatory Authorities, Auditors &amp; Consultants and Trade &amp; Industry Bodies</p></div><div><p><br>
 </p></div></div></div></div><br>
<div><div><div><div><ul><li><div>Educational Qualification (min)</div></li><br>
</ul>
</div> </div></div><div><div><div><ul><li><div>Bachelor&rsquo;s / Masters Degree</div></li></ul></div><div><p><br>
 </p></div></div></div></div><br>
<div><div><div><div><ul><li><div>Preferred Certifications if any</div></li><br>
</ul>
</div> </div></div><div><div><div><p>-</p></div><div><p><br>
 </p></div></div></div></div><br>
<div><div><div><div><ul><li><div>Range/ Min no of years - of overall Experience required</div></li></ul></div><div><div><br>
 </div></div></div></div><div><div><div><div>-1<br>
 0&ndash;15 years of compliance or regulatory experience, preferably in SEZs, free trade zones, logistics, or large corporate</div></div><div><div><br>
 </div></div></div></div></div><br>
<div><div><div><div><ul><li><div>Min no of years of Industry specific experience required, if any &amp; the<br>
 industry type</div></li></ul></div><div><div><br>
 </div></div></div></div><div><div><div><div>-<b><br>
</b>
 Minimum<br>
 5&ndash;7 years should be in a senior or managerial capacity, handling regulatory compliance frameworks, audits, and external stakeholder management.</div></div></div></div></div></div></div></p></div></div></div><p></p>

Senior Manager - Regulatory Compliance - Economic Zones - Chennai

<div><p><div><div><div><div><ul><li><p>Performs physical loading, unloading of trucks &amp; containers, sorting of documents and ensuring its timely completion.
</p></li><li><p>Sorts &amp; loads documents &amp; boxes in a logical flow to support optimal productivity on the delivery route.
</p></li><li><p>Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer time-window and to meet defined productivity targets.
</p></li><li><p>Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the pickup coordinator.
</p></li><li><p>Performs defined pre &amp; post trip vehicle checks and also prepares the vehicle inspection report.
</p></li><li><p>Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation.
</p></li><li><p>Ensures the accuracy &amp; timely completion of necessary documents (delivery records, pick-up manifests, time-cards etc) &amp; audits customer documents (AWB, customs paperwork, commercial invoice etc) as well.
</p></li><li><p>Uses defined tools to perform accurate &amp; timely scanning, recording &amp; transferring of data for diverse types of performance tracking/compliance activities.
</p></li><li><p>Ensures the ongoing security of the vehicle &amp; packages by taking all precautions &amp; following defined safety &amp; security procedures.
</p></li><li><p>Effectively dealing with all the customer queries, requests and resolving the same if job remits else escalate the same to appropriate department.
</p></li><li><p>Pro-actively seeks opportunity to generate additional revenue &amp; improve customer satisfaction by identifying &amp; highlighting sales &amp; automation opportunities that support the customers business.
</p></li><li><p>Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy
</p></li><li><p>Optimises results by effectively managing own time throughout the day that includes prioritizing the sequence of tasks &amp; taking on additional responsibilities when possible.
</p></li><li><p>Contributes to team effort by accomplishing related results as needed.
</p></li><li><p>Ensure all KPIs are 100% achieved
</p></li><li><p>Adhere to operational requirements for the required results.</p></li></ul></div></div></div></div></p></div>

Senior Executive - Hub Operations - Express Logistics

<div><p><div><div><div><div><h1 class="jobSectionHeader"><b>FILING INFORMATION<br>
</b></h1></div></div><br>
<div><div><p>Position
 </p></div><div>Manager &ndash; Cluster Operations<br>
</div></div><br>
<div><div><p>Department<br>
</p></div><div><p>Express Business, Operations<br>
</p></div></div><br>
<div><div><p>Location<br>
</p></div><div><p>Multiple<br>
</p></div></div><br>
<div><div><p>Band<br>
</p></div><div><p>3<br>
</p></div><div><p>Reporting To<br>
</p></div><div><p>DGM &ndash; Regional Operations<br>
</p></div></div><br>
<div><div><h2 class="jobSectionHeader"><b>ROLES &amp; RESPONSIBILITIES<br>
</b></h2></div></div><br>
<div><div><p>Key responsibilities<br>
</p></div><div><ul><li><p>Ownership of cost, cost should be as per defined matrix for the cluster. Ensure Cost budgets are delivered.
</p></li><li><p>Responsible for the operation of the Branch and Hub , conducting operations review, operational efficiency and cost effectiveness
</p></li><li><p>Identify / manage a team of Branches and Hubs , transport coordinators and team members of all cluster branches and Hubs.
</p></li><li><p>Ensure required number of labour made available at Branch and Hubs and sufficient SBP&rsquo;S are made available for all cluster Branches.
</p></li><li><p>Ensure complete adherence to safety, tax and legal non compliances as communicated by HO
</p></li><li><p>Proposed corrective and preventive measures in case of misconduct or deviation from standard setting
</p></li><li><p>Does the daily operational communication with the client, addressing all client requirements in cooperation with their subordinates.
</p></li><li><p>Ensure highest customer satisfaction through amazing service levels
</p></li><li><p>Constantly interact with all existing customers.
</p></li><li><p>Identify suitable team members based on the required job profiles.
</p></li><li><p>Governed by the rules of work safety and is responsible for training new employees in this area
</p></li><li><p>Constantly nurture and motivate all the team members
</p></li><li><p>Identify and maintain pipeline of talent.<br>
</p></li></ul></div></div><br>
<div><div><p><b>QUALIFICATIONS &amp; COMPETENCIES<br>
</b></p></div></div><br>
<p></p><div><div><ul><li><p>Minimum of 7-10 years of experience in leading teams in the Express Business.
</p></li><li><p>Experience of handling labour / placement of vehicles.
</p></li><li><p>Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders.
</p></li><li><p>Demonstration of strong planning skills essential
</p></li><li><p>Good interpersonal skills and ability to effectively work with senior leadership.
</p></li><li><p>Strong desire to improve our service, products, and processes, with ability to drive continuous improvement.
</p></li><li><p>Ability to impact organization results through influence across organizational boundaries.
</p></li><li><p>Strong networker, influencer, and team player.</p></li></ul></div></div></div></div></p></div><p></p>

Manager - Cluster Operations - Express Logistics

<div>
 <p>
  <strong>
   JOB TITLE:
  </strong>
  Operations Executive &ndash; Ocean Freight &ndash; Imports and Transit Trade
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB LOCATION:
  </strong>
  Karachi
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT YOU WILL DO:
  </strong>
 </p>
 <p>
  You will be responsible for developing and maintaining strong relationships with ocean carriers and network offices to manage the imports and transit trade shipment moving across countries. Negotiating competitive rates, and addressing customer concerns to ensure satisfaction. You will also continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge. You will:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Manage file creation and associated services for ocean freight Imports and Transit Trade.
  </li>
  <li>
   Ensure proper execution of jobs through documentation management.
  </li>
  <li>
   Assist customers and sales team with import and transit trade inquiries.
  </li>
  <li>
   Support account start-up and provide necessary documentation/information.
  </li>
  <li>
   Liaise with DPW Logistics Network for optimal service assistance.
  </li>
  <li>
   Maintain strong relationships and effective communication with ocean carriers, Pakistan Customs and network offices to secure the best solutions (capacity and cost).
  </li>
  <li>
   Manage Import and Transit Trade documentation and procedures/SOP agreed with the customers.
  </li>
  <li>
   Manage container deconsolidation data and related documentations.
  </li>
  <li>
   Provide clients with comprehensive shipment updates.
  </li>
  <li>
   Respond promptly to any emergency situations that may arise
  </li>
  <li>
   Identify and improve operational issues, including on-time delivery and data entry
  </li>
  <li>
   Adhere to company policies and procedures
  </li>
  <li>
   Maintain freight security in accordance with procedures
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   YOU BRING:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification &amp; Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Minimum Bachelors.
  </li>
  <li>
   PIFFA diploma will be given preference.
  </li>
  <li>
   Minimum 3 years of relevant and recent experience in Ocean Freight Forwarding Imports and Transit Trade Operations and Customer Services.
  </li>
  <li>
   Proficient Communication (Oral &amp; Written) - Possesses fluency in English, with additional languages considered advantageous.
  </li>
  <li>
   Demonstrated expertise in the Freight Forwarding Industry.
  </li>
  <li>
   Knowledge of complete import cycle, transit trade routes and documentation involved.
  </li>
  <li>
   Hands-on experience of handling import documentation and coordination with carriers
  </li>
  <li>
   Strong negotiation skills.
  </li>
  <li>
   Drives effective execution of initiatives, ensuring accuracy and efficiency for Clients and Network offices through meticulous questioning, analysis, planning, and follow-up.
  </li>
  <li>
   Proficient in MS Office applications (Outlook, Word, Excel &amp; PowerPoint).
  </li>
 </ul>
</div>


Import Executive

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