Job Title: Head of Operations
Location: Remote
Company: Lab 8 – The Content Operating System Company
Summary / Purpose:
Lab 8 is a premium content execution company. We help high-growth brands build a repeatable system for publishing videos, posts, and creative that actually shows up, every week.
We’re looking for a Head of Operations who can run the machine. Someone who thrives on structure, momentum, accountability, and clarity.T his person will lead the internal team, manage all operations, and make sure clients get what they were promised on time, at a high standard, with zero chaos.
We’re hiring someone who:
Gets It: You understand how creative and operational teams work together. You grasp the importance of structure, timelines, quality, and clarity and know how to lead people without micro-managing.
Wants It: You want to be the person who runs the machine. You thrive on accountability, are energized by clean systems, and love removing chaos from teams. You don’t need constant praise. You get fulfillment from things working.
Capacity to Do It: You have the experience, maturity, and skill to lead a team, run systems, track delivery, and manage people with calm confidence. You’re not guessing. You’ve done this before and can bring that leadership into Lab 8 from day one.
What You’ll Own:
- Day-to-day operations across client delivery and internal execution
- Leading a cross-functional team of creatives, writers, editors, and project managers
- Building and improving internal systems and workflows (Notion, Airtable, etc.)
- Managing weekly and monthly production schedules
- Ensuring all client deliverables are sent on time, in scope, and on brand
- Holding every team member accountable to clear outcomes
- Communicating priorities, updates, and blockers clearly across the team
- Making fast decisions that protect both quality and speed
- Hiring, onboarding, and managing team members as we scale
- Reviewing performance data and solving bottlenecks
What You’ll Bring:
- 5+ years leading operations or delivery in a content, agency, or marketing company
- Strong background managing remote teams and creative workstreams
- Proven experience building workflows, managing timelines, and driving accountability
- Exceptional communication and leadership skills
- Familiarity with tools like Notion, Airtable, Slack, and Google Drive
- Comfort managing both creative talent and operational team members
- A deep belief in systems over chaos
- Obsession with outcomes over activity
- Clear thinking, calm energy, and a builder mindset
Bonus if You Have:
- Experience scaling a service business or agency
- Led production of short-form video, content calendars, or social campaigns
- Worked with AI tools in content or project delivery
- Familiarity with paid ad creative, organic content, and social media execution
- Run structured meetings, team check-ins, or performance reviews
What Success Looks Like in 90 Days:
- Every client is receiving content consistently and on time
- The team knows what’s expected, by when, and where to find everything
- Internal systems are being followed without the founder needing to chase anyone
- Deadlines are met, handoffs are clean, and approvals are smooth
- Creative quality is protected, and nothing is slipping through the cracks
- The founder is out of the day-to-day and fully focused on growth
Job Type: Full-time
Pay: From Rs250,000.00 per month
Application Question(s):
- Which 3 tools have you used most for remote team operations?
- How many people have you managed in remote roles?
- What's your preferred method to keep projects on schedule?
- Have you worked in content/agency ops before?
- Can you overlap 4+ hours with EST daily?
Experience:
- leading operations or delivery: 5 years (Required)
- in a content, agency, or marketing company: 5 years (Required)
Language:
- English (Required)
Work Location: Remote