Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

The Product Operations team at Careem plays a crucial role in ensuring the efficient functioning and optimization of the company’s products and services. Acting as a bridge between product, engineering, growth, marketing, and operations teams, the Product Ops function drives alignment, collaboration, and smooth execution across departments.

In summary, the Product Operations team is instrumental in aligning various aspects of the product to enhance the performance and user experience of mainly the Careem Pay app. The team’s focus on collaboration, data analysis, process optimization, and continuous improvement ensures that Careem remains competitive and customer-centric.

What You’ll Do

As a Product Operations Associate at Careem Pay, you will play a critical support role in configuring and managing in-app content on our mini app. You’ll work closely with cross-functional teams to ensure seamless execution of content strategies using our internal configuration tools.

Key Responsibilities:

• In-App Content Configuration & Execution
• Set up and manage content components and widgets on the Careem Pay mini app using internal configuration tools.
• Ensure accurate implementation of content aligned with product and marketing strategies.
• Execute updates with high attention to detail to prevent user-facing errors.
• Cross-Functional Collaboration
• Work with Product Managers, Engineers, Marketing, Growth, and Platform teams to support timely rollouts of features and campaigns.
• Help ensure all in-app content is launched in sync with product updates and marketing plans.
• Content Quality & Consistency
• Maintain consistency and alignment across all in-app content modules.
• Perform thorough checks to ensure visual and functional quality in every release.
• Process Optimization
• Identify inefficiencies in current content configuration processes and contribute to improving operational workflows.
• Help document best practices for managing and scaling content operations.
• Basic Data Monitoring
• Support performance tracking of in-app content and surface insights for future optimization.
• Assist in evaluating feature impact through basic analysis or reporting.

What You’ll Need:

• Scripting & Tooling Comfort: Experience or familiarity with scripting tools or content management platforms (e.g., JSON-based systems, internal CMS tools, or low-code environments).
• Attention to Detail: Meticulousness when setting up content, executing configurations, and monitoring performance.
• Basic Product Understanding: Familiarity with how tech products function and how in-app experiences impact user behaviour.
• Communication Skills: Clear, effective communication to collaborate with cross-functional teams, share insights, and gather feedback.
• Analytical Skills: Ability to interpret data and derive actionable insights for improving content performance and user experience.
• Project Management: Strong organizational skills to manage multiple tasks, set priorities, and meet deadlines.
• Problem Solving: Proactive mindset to identify issues and contribute to timely solutions.
• Customer Focus: A user-first approach to help shape and validate content and features.
• Quality Assurance: Understanding of QA processes to uphold content and product quality standards.
• Continuous Learning: Eagerness to stay current with tools, technologies, and best practices in product operations and configuration.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.