Careem

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 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
 
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 
 
 
 
 We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
 
 
 
 
 
 What You'll Do
 
 
 
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 Support Operational Performance: Assist in monitoring key operational metrics such as order fulfilment, stock availability, picking accuracy and quality
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 Process Improvement: Identify areas for process improvement and build SOPs
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 Capacity Planning: Plan the shifts structure and manpower according to demand patterns
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 Team Management: Supervise the ops team and foster a positive and productive team environment
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 Training Sessions: Conduct training sessions on SOPs and do spot checks to evaluate the performance
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 Quality &amp; Accuracy Maintenance: Ensure that catalogs are kept up to date with correct product details, pricing, and availability
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 Team Collaboration: Work closely with internal teams, including logistics, commercial, and customer support, to ensure smooth day-to-day operations and resolve challenges effectively
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 Conduct Interviews: Lead the end to end hiring process for ops team
 
 
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 What You'll Need
 
 
 
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 A minimum of 2&ndash;3 years of experience in on-ground operations is required.
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 Proficiency in English is essential, and the ability to communicate in Urdu or Hindi is highly preferred.
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 Analytical Mindset: Ability to read and interpret data, draw insights, and make data-driven decisions to improve performance.
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 Team Leadership: Strong leadership skills with a structured approach to resolving issues.
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 Technical Proficiency: Comfortable working with internal dashboards, Excel/Google Sheets, and CRM tools. SQL knowledge is a plus.
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 Problem-Solving Skills: Ability to identify pain points in operations and implement actionable solutions.
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 Excellent Communication: Ability to interact with vendors professionally and guide them through operational processes.
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 Agility &amp; Adaptability: Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing business needs.
 
 
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 What We&rsquo;ll Provide You
 
 
 
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 
 
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 Work and learn from great minds by joining a community of inspiring colleagues.
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 Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
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 Explore new opportunities to learn and grow every day.
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 Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
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 Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
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Operations Coordinator

Join Careem and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Careem

About Company

Operations Coordinator