About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.

noon’s mission: Every door, every day

About noon Food

Noon Food is a restaurant-first platform on the noon app, offering fair commissions, a sustainable program, and operating flexibility for the food and beverage industry in the Middle East. The most recent addition to the noon ecosystem, the noon Food mission is to revolutionize the F&B delivery landscape, firmly putting the control and success back in the hands of retailers.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

• Manage and support delivery associates by planning schedules, monitoring performance, and addressing issues promptly.
• Ensure daily rider login levels meet projected demand at the hub.
• Monitor logistics quality and work with the order management team to reduce delivery delays and improve on-time performance.
• Oversee fleet day-to-day operations to ensure a seamless customer experience.
• Identify opportunities to improve operational efficiency through better planning, issue resolution, and data analysis.
• Monitor rider performance to identify potential low performers; provide coaching, mentoring, and support to help them improve.
• Reduce rider-driven cancellations and denials by tracking trends and implementing necessary changes.
• Track and enforce standards of fleet hygiene and quality to deliver best best-in-class customer experience.
• Foster positive relationships with delivery associates to boost morale, productivity, and retention.
• Measuring and reporting the effectiveness of the department's activities. Measure, track and monitor all assigned KPI
• Analysing information and evaluating results to choose the best solution and solve problems
• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with all stakeholders.
• Working on adhoc reports on a daily basis and reporting.

What you’ll need:

• Education: Bachelor’s degree in Operations or Management
• Required experience: 3 to 5 years related experience in Logistics & inventory Management.
• Languages: Arabic & English
• Local knowledge of transportation system
• Managing truckloads, line haul updates, and small parcel carriers.
• Working knowledge of MS Office and sound knowledge of Excel

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.