Qureos Mentor

noon

<div>
 
 
 About noon
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day
 
 
 
 
 
 
 About NowNow
 
 
 
 NowNow is a fast-growing on-demand marketplace that connects customers in the UAE and KSA with a wide range of grocery and everyday essentials, delivered quickly and conveniently. With a strong focus on speed, reliability, and customer satisfaction, we partner with local stores to provide a seamless shopping experience. Join us in shaping the future of eCommerce and revolutionizing how people access their daily needs.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team NowNow at Noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
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 Managing a portfolio of small to medium size partners across various departments like Supermarkets, Pets, Lifestyle, Electronics, Pharmacies etc.
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 Maintain an outstanding relationship with these partners to get the best offers/deals.
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 Owning full performance of your portfolio, from catalog accuracy to in-store operations, to growth initiatives, providing every-day support across all functions
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 Communicating and pitching to partners for platform-driven campaigns
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 Sharing monthly reports and owning success of your portfolio
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 Be a positive representative of NowNow and its brand in the marketplace.
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 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 1-2 years of client management experience, preferably within a high growth company
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 Excellent communication skills, written and verbal.
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 Self-starter. Capable of driving towards targets every month and ability to meet deadlines.
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 Good analytical skills. Ability to work on MS excel, CRM software&rsquo;s.
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 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
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 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 NowNow at Noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

Virtual Account Executive - NowNow Egypt

<div>
 
 
 Who are we?
 
 
 
 Noon, the region's leading consumer commerce platform. On December 12th, 2017, Noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. Noon is a work in progress; we&rsquo;re six years in, but only 5% done. Noon&rsquo;s mission: every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 We are looking for a
 
 Tech Talent Partner
 
 to join a dynamic and multicultural team. This role will be responsible for attracting and retaining talent with our tech-savvy team.
 
 
 The ideal candidate will be a strong team player who has experience working on volume hiring for technical roles, with a focus on hiring top-tier and other tech professionals.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
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 Responsible for the full recruitment cycle &amp; assisting in maintaining a continuous pipeline of qualified candidates.
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 Liaising with outsourcing partners to streamline external procedures
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 Manages &amp; takes pride in the candidate as well as the stakeholder journey.
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 Designs &amp; implements progressive sourcing strategies, including networking, social media, professional associations, and organizations to provide top-tier applicants access.
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 Continuously develop networks and partnerships to actively build a strong pipeline of candidates.
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 Communicate with managers and employees regularly to promote referral programs and internal mobility opportunities.
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 Creatively look for ways to increase the efficiency of the hiring process.
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 Strong stakeholder management; build relationships with line managers, business leaders to understand and meet their respective teams or divisions' hiring needs.
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 Educate line managers on the recruitment process and build positive, credible relationships with them.
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 Create weekly &amp; monthly reports on key talent acquisition metrics and share them with the management team.
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 Represent the company at recruiting events (i.e., college job fairs), providing company/job information, and interviewing applicants.
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 Act as a brand ambassador to promote Noon as an employer of choice in the tech community.
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 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in HR, Psychology, Business Administration, or any related field
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 Minimum 3 years of experience in technical recruitment or talent acquisition, with a focus on Tech roles
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 Strong understanding of technical terminology, software development life cycles, and current technology trends
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 Ability to handle multiple priorities and thrive in a fast-paced environment
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 Passionate about people and tech, with a keen eye for identifying potential in candidates
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 Previous experience managing a large number of roles at one time.
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 Experience working for a tech start-up, e-commerce business is preferred.
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 Demonstrated knowledge of various recruiting techniques and experience in online/social media recruiting.
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 Passion and understanding of employer branding trends.
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 Must possess excellent oral/written communication, marketing, presentation, interviewing, and interpersonal skills.
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 Self-starter- can work independently as well as with the wider team.
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 Highly collaborative with a can-do attitude.
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 Previous experience using recruitment tools like LinkedIn Recruiter
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 Strong work ethic and sense of integrity, trustworthiness, and ability to maintain a high level of confidentiality.
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 Proven ability in working under high pressure, target-oriented job profile with a successful track record
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 Noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

Team Leader, Operations - noon minutes

<div>
 
 
 About noon
 
 
 
 noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of consumers' online needs.
 
 
 noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region&rsquo;s homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon minutes, noon grocery, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.
 
 
 We are creating the Middle East&rsquo;s local digital champion and are looking for world-class talent to join our team.
 
 
 
 
 
 
 About noon Food
 
 
 
 Noon Food is a restaurant-first platform on the noon app, offering fair commissions, a sustainable program, and operating flexibility for the food and beverage industry in the Middle East. The most recent addition to the noon ecosystem, the noon Food mission is to revolutionize the F&amp;B delivery landscape, firmly putting the control and success back in the hands of retailers.
 
 
 
 
 
 
 What you'll do:
 
 
 
 
 
 
 We are looking for an enthusiastic, passionate, and creative Social Media Content Creator to join our growing Noon Food team. As a Social Media Content Creator, you&rsquo;ll be working alongside the growth team to create engaging social and media content for all noon social channels. This role will be responsible for creating new assets for the Social Media team to post, utilizing creative photography and UGC, occasionally shooting your own photography, creating static and motion graphics, short videos (typically from existing assets), and infographics and concepting new ways to connect with our communities.
 
 
 
 
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 Manage and execute the outlined social media strategy across our social media channels
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 Own how we grown noon community and the social media channels
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 Manage social media campaigns and day&hyphen;to&hyphen;day activities. Duties include online advocacy, provision of regular content and promotions; combined with community&hyphen;outreach efforts.
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 Monitor community engagement and engage with customers, and influencer content across all platforms.
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 Attend both in-office and on-location shoots to ensure the videographer executes the creative vision as outlined in the brief, providing guidance and feedback as needed.
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 Collaborate closely with designers to establish a strong and cohesive brand identity across social media, ensuring visual and messaging consistency.
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 Write and edit copy across social, ensuring brand&rsquo;s tone of voice is maintained
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 Collaborate with social team to build social trend reports, focusing on industry and social trends, tech updates, key competitors and visual references for social content
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 Responsible for collating weekly, monthly and campaign social reports
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 Execute social media publishing and content ideas, ensuring that all posts are accurate and punctual with optimization at the forefront to drive business value
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 Work closely with the brand communications team to ensure the coordination of communications on main noon social channels as needed
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 Measure the impact of social media campaigns through the analysis, review and reporting of campaign effectiveness in an effort to maximize results.
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 Communicate insights gained from social media monitoring
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 Working with the team, develop and execute ideas for exciting still image and video shoots across a range of business areas.
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 Work with the wider content team to manage the content calendar.
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 Ensure competitor research and customer insight are at the heart of all our output.
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 Adhere to rules and regulations, safeguard the noon brand.
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 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing or a similar field
 </li>
 <li>
 Strong problem solving and communication skills
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 Excellent knowledge of content creation needs for social media channels - Instagram, TikTok, Twitter, Facebook, LinkedIn
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 Excellent understanding of the different formats of content creation required per channel
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Who will excel?
 
 
 
 
 We&rsquo;re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We&rsquo;re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.
 
 
 Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.
 
 
 Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.
 
 
 Is this you?
 
 
 
</div>

Social Media Coordinator (Emiratization) - Noon Food

<div>
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Senior Instock Associate who can help us move even faster.
 
 
 
 
 
 noon&rsquo;s fastest hyper-local delivery platform, noon Minutes, offers a localized assortment of FMCG &amp; grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. As a Senior Instock Associate, you will:
 
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 Have end-to-end responsibility for managing availability across a category or group of categories.
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 Manage inventory, inventory health, item-level forecasting and assortment planning.
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 Plan and execute replenishment tasks to ensure adequate inventory availability.
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 Manage inbound shipments: fill rate, ASNs, operational issues, lead time.
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 Monitor, analyze and own key performance indicators such as in-stock rate, fill rate and slow-moving inventory.
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 Analyze inventory position and SKU performance to determine inventory liability, and determine exit strategy for unproductive inventory.
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 Interact with operations teams and drive efficiency through team collaboration.
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 Work with large and complex data sets to drive business decisions.
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 Negotiate with internal and external stakeholders.
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 Manage multiple projects &ndash; to prioritize and plan under tight deadlines.
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 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 Bachelor's Degree required or relevant experience
 </li>
 <li>
 Ability to manage a team
 </li>
 <li>
 Strong proficiency in analysis tools including MS Excel and SQL.
 </li>
 <li>
 Good numerical background
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Ability to understand and analyze huge data
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
</div>

Senior Instock Associate

<div>
 
 
 Job Title: Senior Manager, Contact Center Operations &ndash; Customer Service
 
 
 
 
 Location: Gurgaon, India
 
 
 
 
 
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Senior Manager, Contact Center Operations &ndash; Customer Service who can help us move even faster.
 
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 As Senior Manager &ndash; Customer Service (Frontline Operations), you will lead the end-to-end management of our frontline customer service operations across multiple channels &mdash; voice, chat, email, and social. You will be responsible for ensuring best-in-class service delivery, operational excellence, and customer satisfaction. This role calls for a customer-obsessed leader who can balance service quality, speed, and efficiency while inspiring large teams in a fast-paced e-commerce and quick-commerce environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 1. Operational Excellence
 
 <ul>
 <li>
 Lead daily operations for frontline CS teams (in-house and outsourced) to deliver exceptional customer experiences across Voice, chat, email and Social channels.
 </li>
 <li>
 Ensure SLAs like CSAT, FCR, AHT, contact rate reduction, abandon rate and quality metrics are consistently met across all languages and channels.
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 Manage capacity planning, real-time performance, and workload distribution.
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 Oversee escalated cases and ensure timely call-backs and resolutions to high-impact customer issues.
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 Drive digital self-service adoption (IVR, FAQ bots, app flows) to reduce contact rate and improve first-contact resolution.
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 Conduct root cause analysis on service failures, escalations, and SLA breaches.
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 Provide assistance/guidance to team leads to ensure agreed service level targets are consistently achieved in a cost-effective manner.
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 Work with Manager, TLs to ensure agents meet and exceed monthly and quarterly goals by effectively working with coaches and trainers to improve any training gaps.
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 </ul>
 
 
 
 
 2. Customer Experience &amp; Process Improvement
 
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 Identify and eliminate root causes of customer pain points through data-driven insights.
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 Collaborate cross-functionally with Tech, Product, Logistics, and Seller Ops to enhance the end-to-end customer journey.
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 Champion &ldquo;Voice of Customer&rdquo; initiatives and drive continuous improvements in experience design and service policies.
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 Partner with the product and tech teams to roll out automation, AI tools, and self-service solutions.
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 </ul>
 
 
 
 
 3. Vendor &amp; Partner Management
 
 <ul>
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 Manage relationships and performance of outsourced contact center partners across GCC markets.
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 Conduct regular business reviews, calibrations, and audits to ensure consistent service quality and compliance.
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 Ensure alignment with brand tone, service principles, and customer promise.
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 </ul>
 
 
 
 
 4. Governance &amp; Reporting
 
 <ul>
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 Own daily/weekly/monthly operational dashboards and deep-dive analyses on service KPIs.
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 Report key insights, trends, and improvement plans to senior leadership.
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 Ensure adherence to data privacy, compliance, and quality control standards across all CS hubs.
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 </ul>
 
 
 
 
 5. People Leadership
 
 <ul>
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 Lead, coach, and mentor Team Managers and Supervisors to build a high-performing and motivated frontline team.
 </li>
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 Drive engagement, ownership, and accountability at every level of the organization.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required; MBA or equivalent preferred.
 </li>
 <li>
 8+ years of customer service operations experience, with at least 3 years in a senior managerial role leading large-scale frontline teams.
 </li>
 <li>
 Proven track record in scaling multi-site or multi-country customer service operations.
 </li>
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 Experience managing multi-country operations and bilingual support environments.
 </li>
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 Proficiency with CRM systems (e.g., Zoho) and performance analytics tools.
 </li>
 <li>
 Strong analytical, problem-solving, and stakeholder management skills.
 </li>
 <li>
 Exposure to Omnichannel CX strategy &mdash; integrating chat, app, WhatsApp, and social media support.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Customer-obsessed with a deep understanding of consumer behavior.
 </li>
 <li>
 Data-driven decision-maker with operational and strategic balance.
 </li>
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 Strong leadership, communication, and influencing skills.
 </li>
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 Resilient, agile, and able to thrive in a fast-moving, high-growth environment.
 </li>
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 Ability to collaborate cross-functionally and drive scalable process improvements.
 </li>
 </ul>
</div>

Senior Customer Operations Manager

<div>
 
 
 Designation: Seller Operations Executive
 
 
 
 
 Reporting to: Team Leader &ndash; Seller Operations
 
 
 
 
 Work Location: Sheikh Zayed, Egypt
 
 
 
 
 Type: Full Time
 
 
 
 
 
 
 
 About noon
 
 
 
 noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumers' online needs.
 
 
 noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region&rsquo;s homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.
 
 
 
 
 
 At noon we have the courage to pursue what seems impossible, we work hard to get things done, we go to great lengths to ensure that the experience of everyone from our customers to our sellers or noon Bandidos is stellar but above all, we are grateful for the opportunities we have. If you feel the above values resonate with you &ndash; you will enjoy this incredible journey with us!
 
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 Who are we?
 
 
 
 At noon, we aspire to be the most customer-centric and relevant digital company in the region. To reach this goal, we need exceptionally talented, bright, and driven people who love the hustle. If you'd like to help us build a place where everyone can find and buy anything online in the region, this is your chance to make history.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 1. Forward Operations:
 
 
 -Assist in the day-to-day execution of forward logistics operations.
 
 
 -Support order processing activities to ensure accuracy and efficiency.
 
 
 -Collaborate with team members to maintain optimal inventory levels and smooth shipment processes.
 
 
 -Learn and contribute to the optimization of supply chain operations.
 
 
 
 
 
 2. Reverse Operations:
 
 
 -Support the management of the reverse logistics process, including returns and exchanges.
 
 
 -Assist in the implementation of effective return policies to minimize costs and enhance customer satisfaction.
 
 
 -Analyze return trends under guidance to provide insights for process improvement.
 
 
 -Work closely with the team to address and resolve return-related inquiries.
 
 
 
 
 
 3. Seller Onboarding:
 
 
 -Contribute to the onboarding process for new sellers onto our platform.
 
 
 -Assist in maintaining up-to-date onboarding documentation for sellers.
 
 
 -Provide support in training sessions for sellers and act as a point of contact for basic inquiries.
 
 
 -Collaborate with team members to streamline and enhance the overall onboarding process.
 
 
 
 
 
 
 Qualifications:
 
 
 
 -Bachelor&rsquo;s degree in Business Administration or equivalent practical experience.
 
 
 -Fluent in English with excellent verbal and written communication skills; proficiency in Arabic is a must.
 
 
 -Entry-level candidates or 1-3 years of relevant work experience.
 
 
 -Strong organizational skills with attention to detail.
 
 
 -Excellent communication and interpersonal skills.
 
 
 -Ability to work effectively in a collaborative team environment.
 
 
 -Eagerness to learn and contribute to process improvement.
 
 
 
 
 
 
 
 
 
 Who will excel?
 
 
 
 We&rsquo;re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We&rsquo;re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance. Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work. Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.
 
 
 
</div>

Seller Operations Executive

Join noon and explore 23   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.