Qureos Mentor

noon

<div>
 
 
 Job title: Manager, Customer Support
 
 
 
 
 Location: Egypt
 
 
 
 
 Reporting to: AVP, Customer Service
 
 
 
 
 
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Manager, Customer Support who can help us move even faster.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 We are seeking a passionate Manager, Customer Support based in Egypt, to join the noon Minutes support team. In this role, you will play a crucial part in solving customer complaints flowing from various sources. You will develop a world class escalation team capable of handling complex issues, investigation skills and customer experience turnaround regardless of the nature of complaint.
 
 
 
 
 
 You&rsquo;ll work closely with the ground fulfillment and logistic operations team based out of the gulf region and a lot of other central functions, risk team, central complaints team, finance, commercial, tech &amp; product and other key stakeholders. Collaborate in real time and solve customer pain points rising from operation defects and address them in a timely manner.
 
 
 
 
 
 The life of Manager revolves around ensuring smooth outflow of complaint tickets, keeping customers happy &amp; satisfied in the gulf region.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Resolve complaints within the defined SLA and maintain 24/7 team availability to address customer concerns promptly.
 </li>
 <li>
 Analyze recurring complaint patterns, identify key attributes, and collaborate with ground operations and tech teams to implement root-level solutions.
 </li>
 <li>
 Reduce resolution times for common issues by improving processes, refining ticket assignment logic, and developing mechanisms to identify potential escalations early.
 </li>
 <li>
 Prepare detailed Root Cause Analyses (RCA) for unique or complex cases, driving necessary changes across the value chain to prevent recurrence.
 </li>
 <li>
 Compile and share daily, weekly, and monthly insights with senior management, highlighting trends, challenges, and improvements.
 </li>
 <li>
 Uphold company policies, regulatory requirements, and industry standards throughout all complaint resolution processes.
 </li>
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 Develop and manage a robust complaints resolution team consisting of skilled callers, critical problem-solvers, and high achievers.
 </li>
 <li>
 Continuously improve team productivity while maintaining high-quality service levels and customer satisfaction.
 </li>
 <li>
 Work closely with internal technology and product teams to drive innovative and impactful changes to enhance the overall customer experience.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 
 We are seeking an outstanding early-career professional with a proven knack for problem-solving, demonstrated both in their personal and professional journey. The ideal candidate should exhibit structured thinking, the ability to synthesize information from diverse sources to achieve optimal outcomes, and a willingness to make decisions&mdash;whether grounded in logic or guided by intuition or combination of both when necessary. Below are the key skills and qualities we value in the candidate:
 
 <ul>
 <li>
 High level of commitment, availability and accountability - non negotiable
 </li>
 <li>
 We prefer to hire someone who owns the failure and has courage to accept and work towards closure
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 <li>
 Courage to pin point problem and effectively communicate to the respective stakeholders, drive changes
 </li>
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 Degree in Engineering or MBA, with a minimum of 5+ years of experience in a relevant role and any of the following is a must:
 </li>
 <li>
 Program management experience in ecommerce, quickcommerce or food aggregator, min 3 years with proven track record of solving at least 2 customer pain points and cost saving initiatives
 </li>
 <li>
 Experience in designing supply chain products and strategy that resulted in significant cost reduction.
 </li>
 <li>
 Meticulous attention to detail, with the ability to identify problems, perform deep dives to gather insights, and craft data-driven solutions.
 </li>
 <li>
 Solid project management skills and ability to create micro projects to achieve key objectives
 </li>
 <li>
 Meticulous planning, drive for execution, relentless pursuit and eagerness
 </li>
 <li>
 Excellent data analysis skills, including data extraction using SQL, data modeling, and documentation
 </li>
 <li>
 Outstanding communication skills, along with strong data interpretation and documentation abilities
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

Manager, Customer Support

<div>
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Barista who can help us move even faster.
 
 
 
 
 
 Noon&rsquo;s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG &amp; grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 <ul>
 <li>
 Prepare a variety of beverages, including various coffee types (hot, cold and iced), tea and frappes on automatic coffee machines.
 </li>
 <li>
 Operate coffee machines, blenders and other equipment.
 </li>
 <li>
 Ensure cleanliness and organization of the coffee station.
 </li>
 <li>
 Maintain high-quality service standards in line with company policies.
 </li>
 <li>
 Follow safety and hygiene procedures for handling food and beverages.
 </li>
 <li>
 Manage inventory, assist with stock receiving, and maintain proper stock levels.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 Previous experience as a barista is preferred.
 </li>
 <li>
 Ability to multitask and work efficiently under pressure in a fast-paced environment.
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Attention to detail and a strong sense of organization.
 </li>
 <li>
 Physical ability to stand for long periods.
 </li>
 <li>
 A positive attitude, willingness to learn, and passion for customer service.
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
</div>

Office Barista

<div>
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a (add title) who can help us move even faster.
 
 
 Noon&rsquo;s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG &amp; grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 Role Overview
 
 
 
 The Store Auditor is responsible for conducting operational audits across newly launched and existing stores to ensure compliance with company standards, processes, and operational requirements. The role involves regular field visits, completion of audit checklists, reporting findings, and following up on corrective actions.
 
 
 
 What you'll do:
 
 
 
 
 
 <ul>
 <li>
 Conduct operational audits for new store launches and existing stores according to the audit plan.
 </li>
 <li>
 Complete audit forms, checklists, and reports accurately and within defined timelines.
 </li>
 <li>
 Assess compliance with operational procedures, safety standards, inventory controls, and store readiness requirements.
 </li>
 <li>
 Identify gaps, non-compliance issues, and opportunities for operational improvement.
 </li>
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 Document audit findings and communicate them to relevant stakeholders.
 </li>
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 Follow up on corrective actions and verify closure of audit observations.
 </li>
 <li>
 Maintain accurate records of audit results and store performance.
 </li>
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 Travel regularly between stores across assigned locations.
 </li>
 </ul>
 
 
 What you'll need:
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in auditing, operations, retail, logistics, quality assurance, or a similar field.
 </li>
 <li>
 Strong attention to detail and problem-solving skills.
 </li>
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 Good communication and reporting abilities.
 </li>
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 Proficiency in Microsoft Excel and Google Sheets.
 </li>
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 Ability to work independently and manage multiple site visits.
 </li>
 <li>
 Own a car and possess a valid driving license (mandatory).
 </li>
 <li>
 Willingness to travel frequently between stores.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in retail, e-commerce, q-commerce, warehouse, or supply chain operations.
 </li>
 <li>
 Familiarity with audit processes, compliance checks, and operational standards.
 </li>
 </ul>
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
</div>

Store Auditor

<div>
 
 
 About noon
 
 
 
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Full Stack Engineer who can help us move even faster.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 We are looking for a Full Stack Engineer level 2 (SDE2) to join our Noon Food engineering team, working across both backend services and customer-facing applications. You will build and scale systems that operate under high throughput, real-time constraints, and intensive workloads, while also crafting high-quality, user-centric interfaces that ensure smooth, responsive, and reliable experiences. A strong focus on engineering craftsmanship, end-to-end ownership, and professional-grade product quality is essential.
 
 
 
 
 <ul>
 <li>
 Take ownership of features end-to-end, from backend services through to frontend release in production
 </li>
 <li>
 Develop clean and effective engineering solutions to our business problems
 </li>
 <li>
 Design fault-tolerant, highly available distributed systems and APIs that handle real-time decisioning and high concurrency
 </li>
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 Build and maintain scalable, reusable, and maintainable frontend components that perform reliably across web and mobile platforms
 </li>
 <li>
 Translate product requirements into bug-free working code across the stack
 </li>
 <li>
 Contribute to delivering seamless and intuitive user experiences with attention to performance and production quality
 </li>
 <li>
 Identify opportunities for automation and implement solutions to improve team efficiency
 </li>
 <li>
 Collaborate with cross-functional teams to deliver impactful product features
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering, Computer Science, or a related field
 </li>
 <li>
 ~5 years of relevant full stack engineering experience, with meaningful contributions on building and shipping production-grade full stack applications
 </li>
 <li>
 Solid understanding of backend development, API design, databases, and frontend engineering principles
 </li>
 <li>
 Experience building modern web applications using JavaScript and React
 </li>
 <li>
 Good SQL and data modeling fundamentals
 </li>
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 Experience working with cloud platforms and scalable infrastructure or data systems
 </li>
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 Hands-on experience building and working with distributed systems
 </li>
 <li>
 Proven experience debugging and maintaining live, production systems at scale
 </li>
 <li>
 Ability to effectively leverage AI tools to enhance productivity, including knowing when to automate vs. handle tasks manually
 </li>
 <li>
 Exposure to React Native and native mobile development.
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

Full Stack Engineer 2

<div>
 
 
 About noon
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 
 
 
 
 
 noon&rsquo;s mission: every door, every day.
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 <ul>
 <li>
 Maintain and improve the ground operations performance with assistant managers &amp; hub in-charge in terms of delivery, pick up, and all related aspects to comply with the company quality of service standards and Measures.
 </li>
 <li>
 Strategically plan and manage logistics or internal operations.
 </li>
 <li>
 Creating adequate team structure and managing various operational teams.
 </li>
 <li>
 Manage day to day operations in the network to ensure meeting of internal SLA&rsquo;s along with productivity, cost and company targets.
 </li>
 <li>
 Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall.
 </li>
 <li>
 Work with Assistant manager &amp; station manager on setting the yearly objectives and expansion/development plans.
 </li>
 <li>
 Scaling the team and the processes to support the growth of the company.
 </li>
 <li>
 Revamping processes: Challenging established processes and implementing new processes to adapt to the fast growth of Noon.
 </li>
 <li>
 Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall.
 </li>
 <li>
 Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall.
 </li>
 <li>
 Keep track of quality, quantity, delivery times, transport costs and efficiency.
 </li>
 <li>
 Direct, optimize and coordinate full order cycle
 </li>
 <li>
 Working closely with the Noon&rsquo;s central team to share and implement global best practices
 </li>
 <li>
 Mentor and develop operation leaders to take up management positions across the noon operational network
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll need:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Logistics or Supply Chain Management or a similar role
 </li>
 <li>
 Minimum 5 years of experience in E-commerce in a related field
 </li>
 <li>
 Strong experience in working as a business partner in delivering better decision support and enabling strategic initiatives which help to improve organization financial performance.
 </li>
 <li>
 Excellent analytical skills as well as strong business acumen.
 </li>
 <li>
 Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.
 </li>
 <li>
 Develop project &amp; program work plan and ensure compliance with relevant
 </li>
 <li>
 Stakeholders.
 </li>
 <li>
 Recruit, lead and build a high-performance Project and Program team with ongoing performance reviews.
 </li>
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 Demonstrated ability to work in a multicultural environment and establish harmonious and effective working relationships both within and outside the organization.
 </li>
 <li>
 Promote efficient and effective logistics &amp; supply chain management &amp; processes.
 </li>
 <li>
 Analytical ability (e.g., pivot tables, lookup functions) to gather and interpret data to further develop, recommend and implement solutions
 </li>
 </ul>
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

Logistics Manager

<div>
 
 
 Job Title:
 
 Operations Manager
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 
 
 
 About us
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for Operations Manager who can help us move even faster.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 Everyday Labs is our innovation engine. We build and test new ideas fast, from early concepts to real products used by customers. It&rsquo;s where we explore new technologies, launch new models and push the business forward. High ownership, fast cycles and a focus on what actually works.
 
 
 
 
 
 We&rsquo;re building Noon Business, a B2B marketplace that helps companies buy their recurring business supplies faster, cheaper, and with better control. Think of it as Noon&rsquo;s consumer engine applied to enterprise procurement.
 
 
 
 
 
 
 What You'll Do
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 As Operations Manager you will be responsible for designing and scaling the end-to-end operational backbone of the B2B marketplace. This role sits at the intersection of fulfillment, last mile logistics and customer experience, and will play a critical role in ensuring the platform can scale reliably and profitably. This is a hands-on, builder role with high ownership and direct impact on customer satisfaction and unit economics.
 
 
 
 
 <ul>
 <li>
 Build and own end-to-end operational workflows across order lifecycle: order capture, fulfillment, invoicing, returns, and after-sales
 </li>
 <li>
 Design operational processes for B2B-specific use cases such as bulk orders, RFQs, split deliveries, partial fulfillment, and credit customers
 </li>
 <li>
 Work closely with Product, Logistics, Finance, and Seller teams to translate business requirements into scalable operations
 </li>
 <li>
 Define and track core operational KPIs (OTIF, fill rates, cancellations, return rates, SLA adherence)
 </li>
 <li>
 Identify bottlenecks, failure points, and cost leakages, and drive continuous improvement
 </li>
 <li>
 Contribute actively to business decisions by grounding strategy in operational realities
 </li>
 </ul>
 
 
 
 
 
 What You'll Need
 
 
 <ul>
 <li>
 5-7 years of experience in operations, supply chain of a marketplace businesses.
 </li>
 <li>
 Experience handling complex order flows (B2B, enterprise, or large-scale ecommerce preferred).
 </li>
 <li>
 Strong understanding of operational KPIs and cost structures.
 </li>
 <li>
 Comfortable operating in ambiguous, fast-moving environments with high ownership.
 </li>
 </ul>
 
 
 
 
 
 Who'll Excel?
 
 
 <ul>
 <li>
 Operators who are comfortable building from scratch, not inheriting playbooks
 </li>
 <li>
 Strong systems thinkers who can simplify complex workflows
 </li>
 <li>
 Data-driven decision-makers who use metrics to guide action
 </li>
 <li>
 Leaders who are equally comfortable in the field and in review forums
 </li>
 </ul>
 
 
 
</div>

Operations Manager

<div>
 
 
 About noon
 
 
 
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Cloud Security Engineer who can help us move even faster.
 
 
 noon&rsquo;s mission: Every door, every day
 
 .
 
 
 
 
 
 
 
 What you'll do
 
 :
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 Noon's Group Cybersecurity is looking for a Security Engineer, Cloud &amp; Operations to join our Cloud Security team. This is a hands-on engineering role, you will build cloud-native detections that catch real attacker behavior in GCP, deploy preventive controls at org scale, and investigate the SOC alerts your own detections generate. You write the detection rule, you investigate the alert it fires, and you convert findings into durable controls or tooling that prevents recurrence. We hire engineers who build, not analysts who configure.
 
 <ul>
 <li>
 Build and maintain cloud detection rules in SIEM and EDR including GCP-specific attack paths, and managing them through sandbox validation, retro hunts, false-positive elimination, and risk-scoring alignment.
 </li>
 <li>
 Design and deploy preventive WAF and cloud security controls
 </li>
 <li>
 Investigate security alerts and incidents from the SOC, determine root cause, support remediation with engineering teams, and reduce noise through systematic detection tuning and exemption strategies.
 </li>
 <li>
 Build and maintain internal cloud security tooling, security scanning pipelines, shipping cross-project services that scale across the group.
 </li>
 <li>
 Triage and tune EDR alerts, including detection policy adjustments, response workflow automation, playbook contributions, and endpoint investigation support.
 </li>
 <li>
 Build incident response automations based on established playbooks, including containment workflows, IR actions and isolation responses.
 </li>
 <li>
 Surface cloud security misconfiguration and work with engineering teams on IAM to right-size access without disruption.
 </li>
 <li>
 Partner with DevOps, IT, Product Security, and Offensive Security teams to operationalize cloud restrictions, onboard new environments, validate security controls, and provide evidence for compliance and audit requirements
 
 .
 
 </li>
 </ul>
 
 
 
 
 
 What you'll need
 
 :
 
 <ul>
 <li>
 2 to 4 years of experience in cloud security, detection engineering, security operations, or software engineering with a security focus.
 </li>
 <li>
 Hands-on experience with GCP security fundamentals: IAM, org policies, service accounts, Cloud Storage, Cloud Build, Cloud Run, or equivalent depth on another major cloud provider.
 </li>
 <li>
 Practical experience writing or maintaining detection rules in a SIEM platform (Splunk, Google SecOps, or similar), including rule authoring, testing, and false-positive management.
 </li>
 <li>
 Ability to investigate security alerts end-to-end: from initial triage through root-cause analysis, evidence collection, and supporting remediation efforts with relevant teams.
 </li>
 <li>
 Familiarity with at least one EDR platform (CrowdStrike Falcon or similar), including alert triage and basic detection tuning.
 </li>
 <li>
 Clear communication skills with the ability to document findings, write incident reports, and coordinate with cross-functional teams without requiring executive escalation.
 </li>
 <li>
 Comfortable working across multiple environments (production, staging, sandbox) and geographies with structured processes and attention to operational impact.
 </li>
 <li>
 Software engineering background preferred - production-quality coding capability in Python, Go, or similar. We want someone who builds tools and services.
 </li>
 <li>
 Experience in product-first, consumer internet, e-commerce, fintech, or marketplace environments - preferred
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
</div>

Security Engineer - Cloud & Operations

Join noon and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.