We're Hiring: Training Partner - Customer Experience

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you passionate about empowering people and enhancing customer service excellence? We’re looking for a Training Partner- Customer Experience to shape the learning journey for our customer service teams.

What You’ll Do

• Deliver engaging training sessions that equip teams with business knowledge, process expertise, and essential service skills
• Design and develop innovative learning content and training materials
• Lead onboarding programs and upskilling workshops for new and existing employees
• Track training performance and provide actionable feedback for improvement
• Localize and update materials to support regional and business line needs
• Be the go-to expert supporting frontline staff with real-time questions and challenges
• Analyze training metrics (pass rates, satisfaction, etc.) to drive continuous improvement
• Collaborate across teams including Ops, QA, and HR to implement impactful training projects
• Champion our service standards and elevate team consistency and professionalism

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We’re Looking For

• Bachelor’s degree or above
• Proven experience in customer service or training functions
• Strong communication, presentation & organizational skills
• Fluency in Arabic & English/ Chinese + Arabic
• Familiarity with customer service processes and cross-cultural collaboration

📍 Location: Riyadh, Saudi Arabia

🚀 Join us in building a high-performing, service-first culture. Ready to grow, train, and inspire?

📩 Apply now or tag someone who’d be a great fit!

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