Urwah Admin

Keeta

<div>
 
 
 About us
 
 
 
 
 
 
 
 Keeta
 
 is an independent brand under
 
 Meituan
 
 , the world&rsquo;s largest tech-driven retail company. We specialize in food and consumer product delivery services across international markets, guided by our mission:
 
 "We help people eat better, live better."
 
 
 
 
 
 
 Following our successful launch in
 
 Hong Kong in 2023
 
 and full market entry into
 
 Saudi Arabia
 
 , we are now expanding into the
 
 UAE, Kuwait, and Qatar
 
 as part of our continued global growth.
 
 
 
 
 
 🔍
 
 What You&rsquo;ll Be Doing
 
 
 <ul>
 <li>
 Conduct user research to deeply understand local consumption habits, preferences, and behaviors in Qatar
 </li>
 <li>
 Assist in analyzing user targeting, behavior patterns, and scenarios to uncover growth opportunities
 </li>
 <li>
 Provide data-driven recommendations to improve services and enhance user experience
 </li>
 <li>
 Perform industry and market research to support strategic decision-making
 </li>
 </ul>
 
 ✅
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 
 Language:
 
 Fluent in English; native or proficient Arabic speaker
 </li>
 <li>
 
 Location:
 
 Based in Qatar with strong knowledge of local culture and consumer habits (long-term residents preferred)
 </li>
 <li>
 
 Background:
 
 Currently enrolled in or recently completed studies in Psychology, Marketing, Business, or related fields
 </li>
 <li>
 
 Mindset:
 
 Proactive, fast learner, logical thinker, and adaptable to a dynamic, fast-paced environment
 </li>
 <li>
 
 Work Eligibility:
 
 Able to work in Qatar without visa sponsorship during the internship
 </li>
 </ul>
 
 🌟
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a fast-growing international business with huge market potential
 </li>
 <li>
 Work in a core department with a collaborative, growth-driven team
 </li>
 <li>
 Get hands-on exposure to the food delivery business model with the freedom to apply your ideas and insights
 </li>
 </ul>
</div>

user research intern

<div>
 
 
 What You'll Do :
 
 
 
 This role is responsible for managing and ensuring compliance with all government-related processes and documentation for employees and the organization.
 
 
 What&rsquo;s on the menu? (Duties &amp; Responsibilities) This role will take direction from the Line manager and any other team member assigned by the line manager or HOD. Day-to-day tasks will include:
 
 
 1. Facilitate "Promo &amp; Sale" licenses for campaigns. Negotiate approvals for OOH advertisements. Expedite permits for marketing initiatives.
 
 
 2. Manage delivery box compliance process. Secure Signage Licenses for all fleet assets. Ensure fleet meets municipal/traffic regulations.
 
 
 3. Support trade license renewals &amp; amendments.
 
 
 4. On-ground support for official violations. Support with resolution to escalated consumer protection complaints. Mitigate regulatory disputes efficiently.
 
 
 5. Provide regulatory advisory on new laws. Seek official clarifications on "gray areas". Ensure operations remain within legal safety margins.
 
 
 6. Support HR PRO with QFC-specific tasks. Utilize contacts to expedite shared processes. Assist with broader government liaison duties.
 
 
 
 What We Need From You:
 
 
 <ol>
 <li>
 University diploma or above education.
 </li>
 <li>
 Prior experience in an administrative support role is an advantage, but not essential.
 </li>
 <li>
 Familiarity with local Qatar laws and government portals.
 </li>
 <li>
 Strong organizational and time-management skills.
 </li>
 <li>
 Excellent verbal and written communication abilities.
 </li>
 <li>
 Proactive and detail-oriented with a focus on compliance.
 </li>
 <li>
 Ability to maintain confidentiality in handling sensitive information.
 </li>
 </ol>
 
 
 What Makes This Role Exciting:
 
 
 <ol>
 <li>
 We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
 </li>
 <li>
 Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
 </li>
 <li>
 Diverse &amp; Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone&rsquo;s welcome in our inclusive environment.
 </li>
 </ol>
 
 
 Why Join Keeta:
 
 
 <ol>
 <li>
 Keeta is redefining the future of food delivery with a bold vision and innovative spirit. As a fast-scaling brand under Meituan's global ambition, we offer a unique blend of stability and startup energy, providing boundless opportunities for personal and professional growth. Whether you want to specialize in your field or gain cross-functional experience, Keeta empowers you to take charge of your career.
 </li>
 <li>
 As we expand globally, we are committed to building a workplace that reflects our unique culture while incorporating global best practices. You'll be part of a company that's transforming the delivery industry while supporting local communities, empowering merchants, and delivering outstanding customer experiences.
 </li>
 <li>
 At Keeta, you'll collaborate with a passionate and pragmatic global team across over 94 countries, bringing diverse perspectives that drive creativity and innovation. We believe diversity is our strength and it pushes us to deliver better solutions for our customers and partners in Hong Kong, Saudi Arabia, and beyond.
 </li>
 <li>
 Keeta offers limitless career growth and equal development opportunities, empowering you to grow as the company grows. Every day presents an opportunity for you to make a meaningful impact, grow professionally, and be part of something extraordinary. You'll thrive in a dynamic environment where every contribution is valued. Together, let's build the future of food delivery.
 </li>
 </ol>
</div>

Government Affairs Specialist

Respond to and resolve complex or high-priority customer complaints from various channels, including those escalated by government or regulatory bodies.Review, investigate, and analyze DSAT (dissatisfaction) comments and other customer feedback to identify service gaps and patterns.Work closely with outsourcing partners, support teams, and cross-functional internal stakeholders (such as operations, product, and compliance) to deliver effective solutions and ensure consistent process alignment.Develop action plans and recommendations to prevent recurring issues and enhance the customer experience.Maintain detailed records of escalated cases, resolutions, and communications in CRM systems.Support regular reporting on customer complaint trends and recommend process enhancements to management.Contribute to and support training initiatives, ensuring frontline teams are briefed on effective escalation and resolution best practices.Act as a subject matter expert on escalation protocols and provide coaching to frontline agents as needed.Full-time position; flexibility to support peak business periods and escalated cases as needed.Opportunity to make a measurable impact on the overall customer experience during a critical growth phase.

Escalation Specialist

1. Assist in preparing briefing documents, policy papers, and stakeholder engagement materials
2. Support the tracking of regulatory developments and government initiatives relevant to Keeta
3. Conduct background research on government entities (federal or non-federal) across United Arab Emirates
4. Maintain a database of stakeholders and key contacts across federal and local government entities
5. Help coordinate and attend meetings with internal and external stakeholders
6. Draft summaries, MOM, memos, and internal reports after meetings. Assisted in preparing stakeholder briefs and policy research for meetings with government entities.Supported drafting of presentations, reports, and MoUs for internal and external use.Conducted research on regulatory landscape and competitors to support advocacy strategies.Coordinated with cross-functional teams to prepare documents for key stakeholders

Government Affairs

1. Demand Forecasting &amp; Analysis Build regional and time-slot-based supply-demand forecasting models based on historical data and market trends Identify peak periods and potential supply gaps to proactively prepare supply plans
2. Rider Supply &amp; Shift Management Develop effective rider scheduling plans to ensure supply-demand alignment Manage daily shift inventory to guarantee adequate coverage across zones and time slots
3. Real-Time Monitoring &amp; Operational Adjustment Establish a real-time supply-demand monitoring mechanism to identify areas with insufficient or redundant supply and quickly respond to market changes, and dynamically adjust regional configuration and scheduling plans Adjust the fulfillment radius, expand the service boundary, or temporarily compress the operation area to ensure fulfillment in the core area
4. Strategy &amp; Process Optimization Contribute to the design of onboarding policies, cross-zone dispatch logic, and shift release mechanisms Continuously optimize rider shift efficiency, activation rate, and fulfillment KPIs Design and run structured A/B tests and impact analysis for shift and supply policy refinements
5. Cross-Functional Collaboration Work closely with Marketing, Fulfillment, and Data teams to execute operational strategies Coordinate between 3PL partners and in-house fleets to adapt to real-time demand shocks

Supply Operation Manager

Develop and execute PR and communications plans tailored local market.Build and nurture strong relationships with local media and industry stakeholders.Draft, adapt, and distribute press releases and content in both English and Arabic.Identify, secure, and coordinate speaking opportunities for Keeta leadership and spokespeople.Support media interviews, press briefings, and market events.Manage PR campaigns across B2C and corporate segments, ensuring impactful messages resonate with varied stakeholders.Monitor and evaluate press coverage; provide analysis and recommendations.Manage and guide local PR agency partners, ensuring impactful delivery.Contribute to crisis communication planning and support incident response.Work cross-functionally to integrate PR with business and marketing goals.

PR and Communication Specialist

1. Responsible for user growth in Keeta's operations in [specific country], effectively increasing the monthly active transaction user pool through new user acquisition, reactivation, and improving next-month retention rates.2. Identify growth opportunities through data analysis and insights into user behavior/scenarios, defining strategic directions.3. Execute strategies via subsidies, funnel optimization, coupon/SKU design, and marketing campaigns.4. Collaborate with product, R&amp;D, and algorithm teams to achieve transaction user targets.

User Operations

Join Keeta and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.