Urwah Admin

Keeta

<div>
 
 
 Job Responsibilities:
 
 
 
 Organizational Optimization:
 
 <ul>
 <li>
 Assist business leaders in building an efficient organizational structure for Keeta, facilitating alignment of goals within the management team.
 </li>
 <li>
 Regularly conduct organizational diagnostics to identify key issues and challenges, and proactively follow up on solutions.
 </li>
 </ul>
 
 Talent Development:
 
 <ul>
 <li>
 Utilize talent review, development, and co-creation facilitation methods to focus on the recruitment, training, development, and advancement of key talents.
 </li>
 <li>
 Provide strong talent pipeline support and help build talent succession plans for business departments.
 </li>
 </ul>
 
 Culture Implementation:
 
 <ul>
 <li>
 Drive the implementation and promotion of corporate culture and values within the department.
 </li>
 <li>
 Regularly organize employee engagement and care activities to communicate company philosophy and values, strengthening team cohesion and morale.
 </li>
 </ul>
 
 Strategic Partnership:
 
 <ul>
 <li>
 Gain deep understanding of the business strategy of the international team.
 </li>
 <li>
 Participate in the entire process from strategy formulation to execution, and develop tailored HR plans to achieve both short- and long-term business objectives.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ol>
 <li>
 Bachelor&rsquo;s degree or above, with over 5 years of HR experience; experience supporting international teams is preferred.
 </li>
 <li>
 Fluent in English, with strong written and verbal communication skills; able to communicate efficiently with international teams and partners.
 </li>
 <li>
 Strong logical thinking and learning ability, solid HR fundamentals, self-driven, curious, and able to work under pressure.
 </li>
 </ol>
 
 
 
 
 
 Job Highlights:
 
 
 <ol>
 <li>
 Opportunity to participate in the building of an international team, broaden your horizons, and work with global talent.
 </li>
 <li>
 Fast-growing business with great personal development potential; work alongside a professional and high-caliber HR team.
 </li>
 </ol>
 
 
</div>

Human Resources Business Partner

<div>
 
 I. Job Overview
 
 
 Recruit a motivated professional to support the company's government and regulatory affairs work in Oman.
 
 
 II. Job Responsibilities
 
 <ol>
 <li>
 Establish and maintain cooperative relationships with ministries, regulatory authorities, and public sectors.
 </li>
 <li>
 Track updates on laws, regulations, and policies that affect business operations.
 </li>
 <li>
 Assist in handling government processes such as license applications, document submissions, and license renewals.
 </li>
 <li>
 Draft regulatory briefs, official letters, and response documents to authorities.
 </li>
 <li>
 Follow up on matters related to consumer protection, compliance requirements, and commercial practices.
 </li>
 <li>
 Conduct research on regulatory and economic topics relevant to Oman.
 </li>
 <li>
 Collaborate with internal teams (legal, operations, PR, compliance) to handle government-related affairs.
 </li>
 </ol>
 
 III. Job Requirements
 
 
 Basic Requirements
 
 <ol>
 <li>
 3+ years of work experience in government relations, regulatory affairs, compliance management, public sectors, or related fields.
 </li>
 <li>
 In-depth understanding of Oman&rsquo;s government structure, regulatory environment, and consumer protection frameworks.
 </li>
 <li>
 Excellent communication skills in both Arabic and English.
 </li>
 <li>
 Ability to handle multiple government processes accurately and professionally simultaneously.
 </li>
 </ol>
 
 Preferred Qualifications
 
 <ol>
 <li>
 Educational background or work experience in economics, legal/regulatory affairs, or public policy.
 </li>
 <li>
 Outstanding stakeholder management capabilities and administrative skills.
 </li>
 </ol>
 
 IV. Job Highlights
 
 <ol>
 <li>
 Opportunity to grow alongside the company&rsquo;s new business initiatives.
 </li>
 <li>
 Exposure to a diverse cultural work environment.
 </li>
 </ol>
 
 
</div>

Government & Regulatory Affairs manager

<div>
 
 
 Job Description
 
 
 
 - Develop and implement logistics capacity plans in coordination with teams, establishing a robust mechanism for plan execution and deployment.
 
 
 - Design and optimize operational rules for logistics, including dispatch models, activities, partner pricing, and evaluation criteria, ensuring accountability for business outcomes and achievement of cost or experience targets.
 
 
 - Lead strategic projects for the team, covering initiatives such as capacity acquisition and growth, regional deployment, and exploration of new logistics models. Coordinate cross-functional resources to achieve project objectives.
 
 
 - Monitor the dynamics of the Middle East food delivery market and industry innovations, enabling iterative improvements in fulfillment models and strategy optimization.
 
 
 
 
 
 
 Requirements
 
 
 
 - Bachelor&rsquo;s degree or above, with at least 3 years of experience in internet strategy operations or strategy product management.
 
 
 - Proficient in end-to-end project management, capable of coordinating resources across departments and efficiently executing projects, leading complex project planning and implementation.
 
 
 - Strong data analysis skills, proficient in using data analysis tools (e.g., SQL, Python), adept at identifying business pain points from multi-dimensional data, and quickly formulating and iterating targeted strategies.
 
 
 - Goal-oriented, with strong self-motivation and resilience, capable of driving business growth under pressure. Adaptable to diverse international market environments, able to absorb experiences and rapidly develop innovative strategies.
 
 
 - Proficient in English reading, writing, and communication, meeting the needs of international business collaboration.
 
 
 - Based overseas, adaptable to a high-frequency cross-regional work model.
 
 
 
 
 
 
 Highlights
 
 
 
 - High complexity and challenges in the role, offering comprehensive skill development and significant growth opportunities.
 
 
 - Participation in strategic international expansion, engaging with global players, broadening global business perspectives, and gaining practical experience.
 
 
 - Collaborate with colleagues from 26 different nationalities in an international environment, experiencing diverse cultures and entrepreneurial passion.
 
 
 
 
 
 
 Preferred Qualifications
 
 
 
 - Prior experience in delivery / transportation / logistics solutions and partner management is preferred.
 
</div>

Senior Strategy Operations Specialist

<div>
 
 Responsibilities:
 
 
 1.Conduct market and competitive analysis in the assigned country to provide timely intelligence support to headquarters, facilitating the formulation of accurate business strategies and market positioning.
 
 
 2.Manage partner acquisition in the assigned country in compliance with regulatory principles, onboarding high-potential partners to support rapid business expansion. Establish and maintain comprehensive and confidential records for all approved partners.
 
 
 3.Conduct in-depth research on local conditions in the assigned country. Collaborate with headquarters to adapt and optimize partnership agreements, management standards, labor regulations, and other business management systems to ensure they meet local practical needs.
 
 
 4.Collaborate with front-line, security, and quality control teams to investigate and resolve partner-related risk incidents, ensuring swift and closed-loop handling. Conduct interviews for major risk events to uphold effective risk control.
 
 
 5.Work with the vehicle and equipment management team to develop and implement strategies for partner equipment coverage and cost optimization, ensuring compliance while driving continuous cost reduction.
 
 
 6.Coordinate with the training team to organize, deliver, and monitor training programs for local partners, tracking effectiveness to ensure successful implementation of training content.
 
 
 
 
 
 Requirements:
 
 
 1.Possesses experience in partner acquisition system development and a proven track record in partner recruitment, with a deep understanding of partner onboarding practices.
 
 
 2.Demonstrates strong knowledge of partner management and familiarity with policy formulation, supported by hands-on experience in managing partner relationships.
 
 
 3.Exhibits excellent collaboration and teamwork skills, capable of driving outcomes through effective coordination with multiple stakeholders.
 
 
 4.Maintains a rigorous approach to work, with substantial experience in handling complex and dynamic operational environments.
 
 
 
 
 
 Highlights:
 
 
 1.Compete on a Global Stage: Broaden your international business perspective and gain hands-on experience competing with top global players.
 
 
 2.Work in a Truly International Setting: Collaborate with colleagues from 26 countries and experience multiculturalism and an entrepreneurial spirit in a genuinely global environment.
 
 
 3.Join a High-Growth Business: Play a role in shaping the future of the food delivery industry and contribute to this rapidly evolving sector.
 
</div>

National Partner Management Group - Partner Operations

<div>
 
 
 What You'll Do
 
 
 
 We are looking for a Senior HR Operations professional with strong generalist and hands-on operational experience to manage the entire employee lifecycle. You will lead onboarding, offboarding, transfers, mobility, immigration support, and daily HR operations to ensure a seamless and compliant employee experience across all stages.
 
 
 
 
 
 【Employee Lifecycle Operations】
 
 
 &middot;Own and manage the full employee lifecycle, including onboarding, offboarding, internal transfers, promotions, and mobility processes.
 
 
 &middot;Lead end-to-end onboarding operations: pre-boarding, document collection, system creation, orientation coordination, and first-day readiness.
 
 
 &middot;Manage offboarding: clearance, documentation, exit processing, system deactivation, and compliance requirements.
 
 
 &middot;Ensure all lifecycle processes are standardized, documented, and executed consistently across business units.
 
 
 &middot;Maintain accurate employee records, contracts, and HR data with a high level of confidentiality and accuracy.
 
 
 &middot;Partner closely with Talent Acquisition, HRBPs, Payroll, IT and Admin to ensure smooth transitions during employee movements.
 
 
 
 
 
 【HR Policy Enablement &amp; Governance】
 
 
 &middot;Develop, implement, and maintain comprehensive HR operations policies and SOPs that align with business goals and compliance requirements.
 
 
 &middot;Ensure HR policies are consistently applied across all business units.
 
 
 &middot;Regularly review work with relevant department and update HR policies to reflect changes in employment laws and best practices.
 
 
 
 
 
 【HR Process Standardization &amp; Optimization】
 
 
 &middot;Design, document, and continuously improve HR processes to enhance efficiency and compliance.
 
 
 &middot;Collaborate with cross-functional teams to ensure HR processes are well-integrated and operationally sound.
 
 
 &middot;Establish clear workflows and guidelines for employee lifecycle processes, including onboarding, offboarding, probation and internal mobility, etc..
 
 
 
 
 
 【Quality Controal &amp; Employee Experience】
 
 
 &middot;Ensure seamless execution of HR policies to improve employee experience and operational efficiency.
 
 
 &middot;Provide training and communication on policy updates and process changes to HR teams and managers.
 
 
 &middot;Conduct periodic audits to verify adherence to HR policies and recommend corrective actions where needed.
 
 
 &middot;Implement a quality audit framework to regularly assess HR operations, identify gaps, and drive continuous improvements.
 
 
 
 
 
 
 What We Need From You
 
 
 
 &middot;Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
 
 
 &middot; 4+ years of hands-on HR Operations experience in a fast-scaling or international environment.
 
 
 &middot;Strong understanding of end-to-end employee lifecycle processes.
 
 
 &middot;Practical experience in onboarding, offboarding, internal mobility, and immigration support.
 
 
 &middot;Detail-oriented with strong documentation and process execution skills.
 
 
 &middot;Excellent communication and stakeholder management abilities.
 
 
 &middot;Ability to work independently (IC role) with strong ownership and problem-solving mindset.
 
 
 &middot;Proven ability to manage multiple cases and priorities in a fast-paced environment
 
</div>

HR Operations (Senior) Specialist

<div>
 
 🚀 We&rsquo;re Hiring: Customer Service Delivery Manager 🚀
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
 
 
 
 
 
 Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Overseeing service delivery for both BPO and in-house teams
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 Managing client relationships and ensuring SLAs are met
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 Driving performance, quality, and efficiency across all customer service channels
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 Implementing and optimizing customer service technologies and processes
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 Leading, mentoring, and developing high-performing teams
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 Analyzing customer interaction data to identify trends and opportunities for improvement
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 Managing vendor relationships and ensuring seamless service delivery
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
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 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
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 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 5+ years of experience in customer service management (multi-channel preferred)
 </li>
 <li>
 Proven expertise in managing both in-house and outsourced teams
 </li>
 <li>
 Strong leadership, problem-solving, and decision-making skills
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 Proficiency in customer service technologies, CRM systems &amp; COPC standards
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 Experience in budget management, data analysis &amp; performance reporting
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 Ability to thrive in a fast-paced, dynamic environment
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 Flexibility in undertaking business trips as required
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 </ul>
 
 
 
 
 📍
 
 Location: Bahrain,
 
 
 
 💡 If you&rsquo;re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that&rsquo;s redefining service excellence!
 
</div>

Customer Service Delivery Manager

<div>
 
 
 Keeta
 
 is an independent brand under
 
 Meituan
 
 , the world&rsquo;s largest tech-driven retail company. We specialize in food and consumer product delivery services across international markets, guided by our mission:
 
 &ldquo;We help people eat better, live better.&rdquo;
 
 
 
 
 
 
 Following our successful launch in
 
 Hong Kong in 2023
 
 , we have fully expanded across
 
 Saudi Arabia
 
 and the
 
 GCC region
 
 .
 
 
 
 
 
 
 The Opportunity:
 
 
 
 
 
 
 Join Meituan&rsquo;s strategic overseas business and play a key role in building rider protection systems across the Middle East. You will work directly with top global partners, help shape new markets from the ground up, and enjoy a broad, fast-paced environment ideal for rapid career growth and global exposure.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Rider Protection Research:
 
 Conduct in-depth research on rider insurance practices across Middle Eastern food delivery markets to enhance the platform&rsquo;s rider protection system and improve delivery experience and safety.
 </li>
 <li>
 
 Insurance Product Design:
 
 Develop standardized insurance product portfolios suited to regional market characteristics and riders&rsquo; core needs. Lead group insurance negotiations with major insurers to ensure rider-centric policy terms, and work with delivery partners to drive implementation.
 </li>
 <li>
 
 Claims Process Optimization:
 
 Streamline claims procedures for clarity and ease of use, address language barriers, and establish compliance-ready disclosure and dispute resolution systems that elevate rider satisfaction.
 </li>
 <li>
 
 Digital Insurance Platform Development:
 
 Build a one-stop digital insurance service platform for policy management and claims tracking, along with strong operational and monitoring systems.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above, with
 
 5+ years of experience
 
 in insurance product design or operations. Proven experience in group insurance projects, strong understanding of product design and pricing principles, and fluent English.
 </li>
 <li>
 Strong analytical and business insight skills, capable of creating structured solutions through deep market research. Experience building business systems from scratch is a plus.
 </li>
 <li>
 Excellent negotiation, partnership management, and cross-cultural communication skills, with the ability to drive complex multi-stakeholder projects.
 </li>
 <li>
 Experience in
 
 internet platforms, gig economy insurance operations
 
 , or familiarity with digital insurance platform development and operations.
 </li>
 <li>
 Familiarity with
 
 insurance industry resources in the Middle East
 
 .
 </li>
 </ul>
 
 
 
 
 At Keeta, we foster an innovative and collaborative environment that values creativity and teamwork. We embrace a rich diversity of cultures and perspectives, empowering you to make an impact.
 
 
 
 
 
 
 Join us and be part of this dynamic community that is redefining the food delivery experience!
 
 
 
 
</div>

Couriers Insurance Operations Manager

Join Keeta and explore 20   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.