Urwah Admin

Keeta

<div>
 
 Keeta, an independent brand of Meituan, is redefining food delivery across Hong Kong, Saudi Arabia, Brazil, and the Middle East. As we continue to scale rapidly, ensuring the right balance between supply and demand is critical to delivering a seamless customer experience.
 
 
 
 
 
 We&rsquo;re looking for a
 
 Logistics Strategy Operations Specialist
 
 to drive forecasting, real-time operations, and data-driven decision-making across our delivery network.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Demand Forecasting &amp; Analysis:
 
 
 <ul>
 <li>
 Build regional and time-based supply-demand forecasting models using historical data and market trends.
 </li>
 <li>
 Identify peak periods and potential supply gaps to proactively plan operations.
 </li>
 </ul>
 
 
 Real-Time Monitoring &amp; Optimization:
 
 
 <ul>
 <li>
 Develop and manage dashboards to monitor live supply-demand balance.
 </li>
 <li>
 React to fluctuations by dynamically adjusting zones, shifts, and delivery coverage.
 </li>
 <li>
 Optimize delivery zones to maintain service quality in key areas.
 </li>
 </ul>
 
 
 Data-Driven Strategy &amp; Innovation:
 
 
 <ul>
 <li>
 Use analytical insights to propose operational improvements, product ideas, and business optimizations.
 </li>
 <li>
 Identify opportunities to enhance efficiency, reduce costs, and improve performance.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration:
 
 
 <ul>
 <li>
 Work closely with Marketing, Fulfillment, and Data teams to execute strategies.
 </li>
 <li>
 Coordinate with 3PL partners and in-house fleets to manage real-time demand changes.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with
 
 2&ndash;5 years of experience
 
 in logistics, O2O, internet, or related industries.
 </li>
 <li>
 Experience in
 
 logistics operations, analytics, or strategy
 
 (food delivery experience is a plus).
 </li>
 <li>
 Strong analytical and problem-solving skills with proficiency in data tools.
 </li>
 <li>
 Results-driven mindset with strong communication and stakeholder management skills.
 </li>
 <li>
 Fluent in
 
 English
 
 ; Arabic is a plus.
 </li>
 </ul>
 
 
 
 
 Why Join Keeta?
 
 
 🌍
 
 Fast-growing industry leader
 
 &ndash; Be part of a rapidly scaling O2O platform shaping the future of delivery.
 
 
 📊
 
 Data-driven impact
 
 &ndash; Use analytics to influence real-time operations and business decisions.
 
 
 🚀
 
 Growth opportunities
 
 &ndash; Gain exposure to cross-functional teams and strategic initiatives.
 
 
 🤝
 
 Collaborative environment
 
 &ndash; Work alongside diverse teams across operations, product, and data.
 
</div>

Specialist, Logistics Strategy Operations

<div>
 
 
 Regarding the Company
 
 
 
 
 
 
 Keemart was launched in 2025 as the first step in Meituan's global expansion of its on-demand retail business, bringing self-operated instant retail services to the people of Saudi Arabia. A new country, a new team, and a new business&mdash;tremendous growth potential awaits you!
 
 
 Keemart Groceries offers a wide selection of food and daily necessities for users to choose from, functioning like a supermarket with an extensive SKU range. With just an online order, all your daily essentials can be delivered within 30 minutes. But this is just the beginning. In the future, the Keemart will expand to more countries while maintaining a localized approach, establishing robust supplier and delivery networks in each region. This will ensure that consumers worldwide can enjoy the same service commitment, fulfilling the company's mission of &ldquo;We help people eat better ，live better&rdquo;
 
 
 
 
 
 
 Regarding the role
 
 
 
 
 
 
 This role is responsible for product planning for overseas business, with a focus on the development and category management of private brand (PB) products.
 
 
 
 
 
 
 Duties
 
 
 
 
 
 
 1.Responsible for product planning for overseas business, with a focus on the development and category management of private brand (PB) products.
 
 
 2.Based on local market trends and user behaviors, formulate product strategies and category structures that meet the needs of local consumers.
 
 
 3.Identify business opportunities, optimize product portfolios, and continuously enhance product competitiveness through data analysis and market research.
 
 
 4.Lead the entire process of new product development, including product selection, positioning, packaging, pricing, and market coordination, to enhance the market competitiveness of PB products.
 
 
 5.Work closely with cross-functional teams such as supply chain, procurement, quality control, and operations to ensure the effective implementation of product planning and the achievement of business goals.
 
 
 6.Establish and continuously iterate localized product management methodologies to enhance the professionalism and forward-looking nature of the product planning system.
 
 
 
 
 
 
 Qualification
 
 
 
 
 
 
 Bachelor's degree or above, with at least 5 years of experience in commodity management, product planning or procurement; candidates with experience in developing and managing private brands (PB) will be given priority.
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 1.Strong market insight and data sensitivity; capable of conducting independent market research, retail analysis, and user insight studies.
 
 
 2.Familiar with the retail industry and deeply understand product portfolio strategies in different consumption scenarios; excellent category planning skills.
 
 
 3.Strong project management and cross-functional collaboration capabilities; able to lead product launches from scratch.
 
 
 4.Highly proactive and result-oriented, able to quickly adapt to rapidly changing environments and drive business growth.
 
 
 5.Those with overseas product development or cross-border retail experience are preferred.
 
 
 6.Those proficient in using English as the working language are preferred.
 
 
 
 
 
 
 Priority Skills
 
 
 
 
 
 
 Those with experience in overseas product development or cross-border retail are given priority.
 
 
 
 
 
 
 Salary range and compensation plan
 
 
 
 
 
 
 Offer competitive salary and benefit packages.
 
 
 
 
 
 
 Statement on Equal Opportunities
 
 
 
 
 
 
 We are committed to diversity and inclusiveness, and we welcome applicants from all backgrounds.
 
</div>

Senior Private Label Manager

<div>
 
 
 We&rsquo;re Hiring:
 
 
 Customer Service Manager of Business Process Innovation
 
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now in Middle East.
 
 
 
 
 
 Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
 </li>
 <li>
 Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
 </li>
 <li>
 Design takeaway journeys and scenarios in line with Qatar customers' habits, and output applicable service processes, solutions and communication tactics.
 </li>
 <li>
 The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
 </li>
 <li>
 Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
 </li>
 <li>
 Experienced in service process design, and have insignt in full service journey customer experience management
 </li>
 <li>
 Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
 </li>
 <li>
 Have a sense of service, able to think customer-centered.
 </li>
 <li>
 Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
 </li>
 <li>
 Possess experience in the Middle Eastern market, with proficiency in Urdu, English/ Arabic.
 </li>
 </ul>
 
 
 
 
 Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 
 
 
 Location: Doha, Qatar
 
 
 
 Interested? Apply now
 
</div>

Customer Service Manager of Business Process Innovation

<div>
 
 We are looking for an analytical
 
 Mandarin-speaking Intern
 
 to join our growing team. In this role, you&rsquo;ll support user growth initiatives, analyze performance data, and gain hands-on exposure to operational strategy in a fast-paced international environment.
 
 
 
 
 
 This internship is ideal for students who are curious about growth, product, and data-driven decision-making.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Support the operations team in executing user growth strategies and related campaigns.
 </li>
 <li>
 Monitor key performance metrics and conduct post-campaign analysis to evaluate effectiveness.
 </li>
 <li>
 Collect and analyze user behavior data to generate insights and recommend optimization actions.
 </li>
 <li>
 Collaborate with cross-functional teams including Marketing, Design, and Legal to ensure smooth execution of initiatives.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Strong data sensitivity with basic analytical skills.
 </li>
 <li>
 Familiarity with data analysis tools such as
 
 SQL
 
 and prior exposure to user operations or product operations is a plus.
 </li>
 <li>
 
 Fluent in Mandarin Chinese and English (mandatory)
 
 to support cross-border collaboration.
 </li>
 <li>
 Good communication skills and a collaborative mindset; comfortable working in a fast-paced environment.
 </li>
 <li>
 Proficient in written English for professional communication.
 </li>
 <li>
 Available at least 4 days per week for a minimum of 3 months.
 </li>
 </ul>
 
 
 
 
 
 Why Join Keeta
 
 
 <ul>
 <li>
 Gain exposure to an international user base and overseas operations.
 </li>
 <li>
 Work on real, high-impact projects with meaningful ownership.
 </li>
 <li>
 Accelerate your learning in a dynamic, multicultural team.
 </li>
 <li>
 Build a strong foundation in growth, operations, and data-driven strategy.
 </li>
 </ul>
</div>

User Operations Intern (Mandarin-Speaking)

<div>
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia, UAE, Qatar, and Kuwait.
 
 
 
 
 
 We&rsquo;re looking for a
 
 Customer Service Training Specialist
 
 to design, deliver, and continuously improve training programs that empower frontline teams and drive exceptional customer experiences across the region.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Training Design &amp; Framework Development
 
 
 <ul>
 <li>
 Design and develop training materials, agendas, facilitator guides, and interactive content tailored to customer service operations in GCC markets.
 </li>
 <li>
 Partner with stakeholders to build and evolve Keeta&rsquo;s customer service training framework aligned with operational and cultural standards.
 </li>
 </ul>
 
 
 Training Needs Analysis &amp; Insights
 
 
 <ul>
 <li>
 Conduct end-to-end training needs analysis using performance data, QA audits, and agent feedback.
 </li>
 <li>
 Identify skill and knowledge gaps and translate insights into targeted training solutions.
 </li>
 </ul>
 
 
 Training Delivery &amp; Facilitation
 
 
 <ul>
 <li>
 Deliver engaging onboarding and ongoing training sessions covering processes, product knowledge, and soft skills.
 </li>
 <li>
 Adapt delivery styles to suit multilingual and multicultural audiences.
 </li>
 </ul>
 
 
 Evaluation &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Measure training effectiveness through assessments, knowledge checks, and performance metrics.
 </li>
 <li>
 Provide actionable insights to continuously enhance learning programs.
 </li>
 </ul>
 
 
 On-the-Floor Engagement &amp; Vendor Collaboration
 
 
 <ul>
 <li>
 Work closely with frontline teams through floor observations, coaching, and listening activities to identify operational pain points.
 </li>
 <li>
 Partner with BPO training teams to ensure consistency and quality of training delivery across all sites.
 </li>
 </ul>
 
 
 Governance &amp; Reporting
 
 
 <ul>
 <li>
 Manage training certification processes, assessments, and documentation.
 </li>
 <li>
 Track training KPIs and prepare weekly and monthly performance reports for management.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 2&ndash;3 years of experience in training design and delivery, ideally within customer service or BPO environments.
 </li>
 <li>
 Strong proficiency in Arabic
 
 and English
 
 (Mandarin is a plus)
 </li>
 <li>
 Advanced skills in instructional design, data analysis, and reporting.
 </li>
 <li>
 Comfortable engaging with frontline teams and stakeholders.
 </li>
 <li>
 Willingness to travel across GCC and other regions as required.
 </li>
 </ul>
 
 
 
 
 
 Why Join Keeta?
 
 
 
 🌍
 
 Regional &amp; Global Exposure
 
 &ndash; Build training programs that impact customer service teams across multiple markets.
 
 
 🎓
 
 High Ownership &amp; Impact
 
 &ndash; Shape learning strategies that directly influence service quality and performance.
 
 
 🚀
 
 Career Growth
 
 &ndash; Grow with a fast-scaling, globally expanding organization.
 
 
 🤝
 
 Collaborative Culture
 
 &ndash; Work with passionate teams committed to excellence and continuous improvement.
 
 
 
 
 
 📍
 
 Location:
 
 Cairo, Egypt
 
 
 Apply now or connect with our Talent Team to learn more.
 
 
 #TrainingJobs #CustomerService #L&amp;D #BPO #CX #HiringNow #Keeta
 
</div>

Training Specialist - Customer Service

<div>
 
 
 We&rsquo;re Hiring:
 
 
 Customer Service Manager of Business Process Innovation
 
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now in Middle East.
 
 
 
 
 
 Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
 </li>
 <li>
 Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
 </li>
 <li>
 Design takeaway journeys and scenarios in line with UAE customers' habits, and output applicable service processes, solutions and communication tactics.
 </li>
 <li>
 The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
 </li>
 <li>
 Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
 </li>
 <li>
 Experienced in service process design, and have insight in full-service journey customer experience management
 </li>
 <li>
 Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
 </li>
 <li>
 Have a sense of service, able to think customer centered.
 </li>
 <li>
 Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
 </li>
 <li>
 Possess experience in the Middle Eastern market, with proficiency in
 
 Urdu, English
 
 .
 </li>
 </ul>
 
 
 
 
 Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 
 
 
 Location: Dubai, UAE
 
 
 
 Interested? Apply now #CustomerServiceDesign#FoodDelivery#UserExperience#ServiceOptimization#ProcessImprovement
 
 
 
</div>

Join Keeta and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Keeta

About Company

Specialist, Logistics Strategy Operations

Senior Private Label Manager

Customer Service Manager of Business Process Innovation

User Operations Intern (Mandarin-Speaking)

Training Specialist - Customer Service

Customer Service Manager of Business Process Innovation