Urwah Admin

Keeta

<div>
 
 
 About the Role
 
 
 
 Keeta is looking for a relationship-driven
 
 Strategic Account Manager
 
 to build and grow partnerships with some of the most prominent F&amp;B groups and brands across the UAE. You will act as a trusted advisor to our strategic partners, driving their business success on Keeta while shaping the digital transformation of the region&rsquo;s food delivery landscape. This is an exciting opportunity to play a key role in Keeta&rsquo;s growth journey where you will manage high-value accounts, leading strategic projects, and delivering measurable impact.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 
 Customer Relationship Management:
 
 Build and maintain long-term partnerships with strategic clients, including top F&amp;B brands across the UAE. Engage and influence key decision-makers including C-level executives to strengthen collaboration and alignment.
 </li>
 <li>
 
 Brand Performance Growth:
 
 Develop platform operation strategies aligned with brand objectives, ensuring mutual business growth. Collaborate closely with internal teams (marketing, operations, product, etc.) to solve challenges and achieve shared goals.
 </li>
 <li>
 
 Key Project Implementation:
 
 Lead high-impact projects such as new brand expansions, single-brand marketing campaigns, and promotional events that drive measurable business outcomes.
 </li>
 <li>
 
 Brand Strategy Innovation:
 
 Explore and implement new methods in digital marketing, event operations, and delivery business optimization by combining industry insights with Keeta&rsquo;s platform value.
 </li>
 <li>
 
 Business Strategy &amp; Market Insight:
 
 Contribute to overall business strategy by identifying key opportunities, analyzing brand performance, and delivering actionable insights to enhance the customer and merchant experience.
 </li>
 </ul>
 
 
 
 
 
 What We Need From You
 
 
 <ul>
 <li>
 
 Experience:
 
 3+ years of relevant experience in key account management, business development, channel/vendor management, or external partnership roles.
 </li>
 <li>
 
 Commercial Acumen:
 
 Strong business sense with the ability to understand partners&rsquo; operating and cost structures and make sound, data-driven decisions.
 </li>
 <li>
 
 Industry Knowledge:
 
 Prior exposure to the F&amp;B, retail, or food delivery industry is a plus.
 </li>
 <li>
 
 Communication Skills:
 
 Excellent communication and relationship-building abilities, with confidence in engaging senior stakeholders.
 </li>
 <li>
 
 Mindset:
 
 Open-minded, agile, and eager to explore new business models and deliver tangible results in dynamic environments.
 </li>
 <li>
 
 Language:
 
 
 Fluent in English and Arabic
 
 (spoken and written). Mandarin proficiency is a plus.
 </li>
 </ul>
 
 
 
 
 
 What Makes This Role Exciting
 
 
 <ul>
 <li>
 
 Impact from Day One:
 
 Contribute directly to the growth of Keeta&rsquo;s food delivery business in a new market and help shape our strategic partnerships.
 </li>
 <li>
 
 High Visibility &amp; Growth:
 
 Collaborate with senior leaders and top multinational F&amp;B brands, gaining exposure to multi-market operations and international business models.
 </li>
 <li>
 
 Global Experience:
 
 Work with a diverse team from 26+ countries and be part of Keeta&rsquo;s overseas expansion journey from 0 to 1.
 </li>
 <li>
 
 Learning &amp; Development:
 
 Access tailored training programs and continuous professional development in a dynamic, startup-like environment.
 </li>
 <li>
 
 Culture:
 
 Join a collaborative, multicultural team that combines ambition with a fun, entrepreneurial spirit.
 </li>
 </ul>
 
 
</div>

Strategic Account Manager (Arabic Speaker)

<div>
 
 What You'll Do:
 
 
 
 
 
 As the Senior Public Policy Manager for countrywide operations, you will design and execute strategies to build trust with government entities, policymakers, and regulatory bodies.
 
 
 This role is critical to establishing Keeta&rsquo;s presence, ensuring compliance, and advocating for policies that support our mission.
 
 
 You&rsquo;ll operate in a lean, cross-functional startup environment, requiring agility, creativity, and the ability to navigate ambiguity.
 
 
 
 
 
 
 
 
 What We Need From You:
 
 
 
 
 
 Develop and implement a countrywide government affairs strategy aligned with business priorities.
 
 
 Build and maintain relationships with key government stakeholders at the countrywide, regional, and municipal levels.
 
 
 Monitor legislative and regulatory developments, providing actionable insights to internal teams. Advocate for policies that foster innovation while mitigating risks to operations.
 
 
 Collaborate with legal, communications, and business teams to align government outreach with company goals.
 
 
 Represent Keeta in industry associations, public forums, and policy dialogues.
 
 
 Proactively address potential regulatory challenges and crisis scenarios.
 
 
 Support the growth of cross-functional teams by providing regulatory guidance in early-stage initiatives.
 
 
 
 
 
 
 
 
 Requirement:
 
 
 
 
 
 8+ years in government affairs, public policy, or regulatory roles, preferably in tech, telecom, or digital services.
 
 
 Deep understanding of countrywide political dynamics and legislative processes.
 
 
 Established network with government institutions and policymakers.
 
 
 Strong analytical skills to translate complex regulations into business impacts.
 
 
 Proven ability to work independently in unstructured environments.
 
 
 Exceptional communication skills in English and the local language; fluency in Arabic is a plus.
 
 
 Advanced degree in Public Policy, Law, Political Science, or related field preferred.
 
 
 
 
 
 
 
 
 What Makes This Role Exciting:
 
 
 
 
 
 Opportunity to shape Keeta&rsquo;s foundational government strategy in a critical market.
 
 
 Flexibility to innovate in a lean, mission-driven team.
 
 
 Competitive compensation and equity package.
 
 
 Cross-functional exposure to global operations.
 
 
 
 
 
 
 
 
 Preferred Attributes:
 
 
 
 
 
 Experience scaling government relations functions in a high-growth organization.
 
 
 Background in startups or fast-moving industries (e.g., fintech, e-commerce).
 
 
 Knowledge of digital economy regulations, data privacy, or emerging tech policy.
 
</div>

Senior Government Affairs Manager

<div>
 
 
 Job Responsibilities
 
 
 
 
 
 
 1. Build and iterate the rider care system, implement hierarchical welfare and support programs such as exclusive activity planning and delivery equipment optimization to enhance riders' sense of belonging and retention rate.
 
 
 
 
 
 2. Construct an omni-channel public opinion monitoring system, track real-time rider-related public opinion dynamics, and accurately identify risks with hierarchical early warning.
 
 
 
 
 
 3. Lead emergency handling of public opinion incidents, collaborate with cross-departments to formulate response strategies, issue analysis reports and promote problem rectification.
 
 
 
 
 
 4. Conduct rider surveys, optimize the care system based on public opinion data, and release quarterly/annual white papers to support business decisions.
 
 
 
 
 
 5. Establish rider communication channels, organize interactive activities, build a feedback closed-loop, and improve riders' sense of participation and satisfaction.
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 1. Bachelor&rsquo;s degree or above, 3+ years of experience in user care or public opinion monitoring; priority given to those with rider service experience in instant delivery/logistics industry.
 
 
 
 
 
 2. Proficient in building public opinion monitoring systems, skilled in relevant tools, and excellent at public opinion prediction and emergency disposal.
 
 
 
 
 
 3. Expert in user care system design, capable of implementing differentiated programs like activity planning and equipment optimization, with cross-departmental project promotion experience.
 
 
 
 
 
 4. Strong data insight ability to extract problems from data and propose optimization strategies; proficiency in data analysis tools is a plus.
 
 
 
 
 
 5. Excellent communication and writing skills, high pressure resistance, empathy, and in-depth understanding of riders' needs.
 
</div>

Rider Care and Rider Public Opinion Monitoring Expert

<div>
 
 Responsibilities:
 
 
 1.Monitor and analyze policy developments in the assigned country (including national policies, logistics regulations, socio-cultural environment, labor and vehicle requirements, etc.), and produce conclusive reports, help business teams gain in-depth understanding of local realities and provide reliable support for business decision-making.
 
 
 2.Proactively identify and collect issues encountered by partners and PMM during business operations, product operations, and daily management. Promptly escalate issues to relevant functional departments, track resolution progress, and drive continuous improvement and rationalization of partner management mechanisms.
 
 
 3.Conduct in-depth research on local conditions in the assigned country. Collaborate with headquarters to adapt and optimize partnership agreements, management standards, labor regulations, and other business management systems to ensure they meet local practical needs.
 
 
 4.Work with headquarters to roll out, promote, interpret, and clarify policies related to partner assessment mechanisms and management standards. Ensure consistent and effective policy implementation while enhancing partners' understanding and execution of policies.
 
 
 5.Gather comprehensive partner cost data and develop accurate profit analyses to inform the design and optimization of headquarters' performance evaluation and freight settlement policies.
 
 
 
 
 
 Requirements:
 
 
 1.Possesses relevant industry experience in formulating partner management rules and labor control regulations from the business management perspective.
 
 
 2.Demonstrates a deep understanding of partner management and familiarity with partner policy formulation, supported by practical experience in managing partner relationships.
 
 
 3.Solid command of English and data analysis skills, enabling effective support to resolve issues for the local 3PL and PMM team.
 
 
 4.Possess foundational capability in developing and optimizing partner management-related products, with a proven ability to collaborate effectively across departments and drive tangible business outcomes.
 
 
 
 
 
 Highlights:
 
 
 1.Compete on a Global Stage: Broaden your international business perspective and gain hands-on experience competing with top global players.
 
 
 2.Work in a Truly International Setting: Collaborate with colleagues from 26 countries and experience multiculturalism and an entrepreneurial spirit in a genuinely global environment.
 
 
 3.Join a High-Growth Business: Play a role in shaping the future of the food delivery industry and contribute to this rapidly evolving sector.
 
</div>

National Partner Management Group - Performance Evaluation (Partner Norms & Governance)

<div>
 
 Responsibilities:
 
 
 1. Conduct root-cause analysis on partner performance and provide actionable insights for partner KPI model design;
 
 
 2. Implement monitoring systems for partner KPI performance with predictive risk modeling.
 
 
 3. Partners' performance assessment results output and settlement.
 
 
 
 
 
 Requirements:
 
 
 1. Relevant experience in delivery budget &amp; cost-efficiency analysis, or business insights for 3pl KPI performance.
 
 
 2. Data-driven strategist with proficiency in analytical tools (SQL/BI).
 
 
 3. Proactive ownership demonstrated in dynamic work environments.
 
 
 4.Fluent English communication skills (written &amp; verbal).
 
 
 
 
 
 Highlights:
 
 
 1. Strategic Impact: Work within an international organization, directly impacting the success and development of business execution strategies.
 
 
 2. Career Development Opportunities: Opportunities to work directly with senior management, strengthening strategic thinking and decision-making skills.
 
 
 3. Global Perspective: Expose yourself to the complex challenges of the global marketplace and drive the company's success in international markets through project management.
 
</div>

Logistics Operation Data Analyst

<div>
 
 We&rsquo;re Hiring: Customer Service Delivery Manager
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong , Saudi Arabia, Qatar, Kuwait and UAE.
 
 
 
 
 
 Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Overseeing service delivery for both BPO and in-house teams
 </li>
 <li>
 Managing client relationships and ensuring SLAs are met
 </li>
 <li>
 Driving performance, quality, and efficiency across all customer service channels
 </li>
 <li>
 Implementing and optimizing customer service technologies and processes
 </li>
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 Leading, mentoring, and developing high-performing teams
 </li>
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 Analyzing customer interaction data to identify trends and opportunities for improvement
 </li>
 <li>
 Managing vendor relationships and ensuring seamless service delivery
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 5+ years of experience in customer service management (multi-channel preferred)
 </li>
 <li>
 Proven expertise in managing both in-house and outsourced teams
 </li>
 <li>
 Strong leadership, problem-solving, and decision-making skills
 </li>
 <li>
 Proficiency in customer service technologies, CRM systems &amp; COPC standards
 </li>
 <li>
 Experience in budget management, data analysis &amp; performance reporting
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment
 </li>
 </ul>
 
 
 
 
 📍
 
 Location: Oman
 
 
 
 💡 If you&rsquo;re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that&rsquo;s redefining service excellence!
 
</div>

Customer Service Delivery Manager

<div>
 
 
 About us
 
 
 
 
 
 
 
 Keeta
 
 is an independent brand under
 
 Meituan
 
 , the world&rsquo;s largest tech-driven retail company. We specialize in food and consumer product delivery services across international markets, guided by our mission:
 
 "We help people eat better, live better."
 
 
 
 
 
 
 Following our successful launch in
 
 Hong Kong in 2023
 
 and full market entry into
 
 Saudi Arabia
 
 , we are now expanding into the
 
 UAE, Kuwait, and Qatar
 
 as part of our continued global growth.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ol>
 <li>
 Identify and approach merchants to establish partnerships with
 
 Meituan Keeta
 
 through effective meetings and on-site visits.
 </li>
 <li>
 Support partner restaurants in setting up their online stores and train them on managing their delivery operations.
 </li>
 <li>
 Collaborate with partner merchants to design online marketing campaigns and provide professional delivery operation solutions to help them grow their business.
 </li>
 <li>
 Maintain strong relationships with partner restaurants through regular visits and coordinate with internal teams to resolve daily operational issues.
 </li>
 </ol>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ol>
 <li>
 Proficiency in
 
 English and Arabic
 
 (English reading and writing skills required) with the ability to use standard office software effectively.
 </li>
 <li>
 Strong
 
 business negotiation
 
 and
 
 market development
 
 skills, with the ability to understand customer needs and drive business growth.
 </li>
 <li>
 High levels of
 
 integrity, communication, execution, collaboration,
 
 and
 
 team spirit
 
 .
 </li>
 <li>
 
 Entrepreneurial mindset
 
 &mdash; proactive, resilient, and motivated by challenges.
 </li>
 <li>
 Comfortable with
 
 field-based work
 
 , including on-site meetings and merchant support visits.
 </li>
 </ol>
 
 
 
 
 At
 
 Keeta
 
 , we foster an innovative and collaborative environment that values creativity and teamwork. We embrace a rich diversity of cultures and perspectives, empowering you to make an impact.
 
 
 
 
 
 
 Join us and be part of this dynamic community that is redefining the food delivery experience!
 
 
</div>

Business Development Executive

Join Keeta and explore 33   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.