Job Title: Assistant Manager, Customer Experience – ULTA

Division: Consumer Products Division

Location:  New York, NY preferred (open to other satellite offices)

Reports to: Catherine Ryan, Director, Customer Marketing (Hair/Skin) – ULTA Team

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Consumer Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup.

What You Will Do

The Assistant Manager, Customer Experience role is accountable for partnering with the Customer Marketing Leads and Account Directors to build and enhance customer experience across all CPD Brands on ULTA.com, inclusive of online activations and ongoing content optimization to meet brand’s objectives.

This person will help execute an annual holistic and balanced activation calendar, in conjunction with the Customer Marketer, for each category which captures national activations, ULTA media, promo activations, and tentpole moments.

Lastly, the CX Assistant Manager will be responsible for the total customer experience on the ULTA platform.  This includes, but is not limited to, optimization of product display pages, optimization of titles and bullets, recommendations for best in class content (video, images, etc), and customer brand store and brand shopping pages.

Core Responsibilities

• Lead the customer/user experience for all product detail pages and brand stores across Cosmetics, Hair & Skin
• Work closely with Brand Activation teams to ensure content creation for new launches and pillars is refined for ULTA to maximize consumption, search, traffic and conversion (including copy, alt images, A+ content, videos, reviews generation)
• Provide ongoing maintenance of PDPs including optimization of product titles, descriptions, images, videos, and A+ content
• Consistently review Member Health Scorecards for each brand to determine PDP content engagement and enhancement opportunities
• Regular check-ins with CX, BAM and CDMO teams to ensure a consistent L'Oreal approach and consumer experience
• Ensure presence on all new products in Virtual Try On space (GlamLab)
  
  

Required Qualifications

What We Are Looking For:

• 1-3  years experience in eCommerce and/or Digital Media roles, ULTA-specific preferred
• Deep understanding of consumer packaged goods industry
• Strong understanding of digital marketing/media, promotional tactics and various marketing vehicles
• Track record of delivering business results by driving insights and strategically sound marketing programs
• Strong ability to build trusting relationships with cross functional partners and with client
• Innovate in a collaborative manner
  
  

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:

Salary Range: $84,500-$120,400 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs
  
  

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.

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