Key Duties and Responsibilities

• Keep a positive and motivated attitude and exercise self-control.
• Demonstrate appropriate behaviour.
• Follow hotel grooming standards.
• Cooperation with other hotel departments to make sure the work is planned and organized efficiently.
• Display outstanding hospitality skills.
• Report any problems that may arise through the general operation of the property to the Head Concierge or the Manager on Duty.
• Adheres to all Resort rules and regulations as per Service Standard Policies and Procedures, and follows all communications discussed in daily shift briefing.
• Handles all telephone inquiries using proper telephone standard.
• Welcomes guests with appropriate greeting of the day and always assist guests in a polite and professional manner.
• Ensures that guests are supplied with comprehensive and correct information they require on the city, tourist attractions, shopping malls, restaurants etc.
• Communicates guest requirements to colleagues and other relevant departments with an understanding that guests are always number one priority in terms of service.
• Maintains current knowledge of daily & weekly events and other activities taking place within and outside the Resort.
• Takes responsibility for logging and resolving all guest complaints immediately.
• Ensures the timely and efficient processing of each guest request throughout the entire process.
• Attend training on respective tasks and duties in the case of health and safety, fire, or other emergency procedures.
• Attend Departmental training sessions as requested.
• Assist with other job-related tasks as and when requested.
• Ensure guest information is always kept confidential as per resort standards.
• Liaise with respective departments of special guest or group needs and requirements to ensure guest satisfaction.
• Handles business related email inquiries that are intended for Concierge.
• Excellent knowledge and understanding about the objectives and goals of the department
• Be able to analyze information and evaluate results to choose best solutions and solve problems to guest satisfaction.
• Be able to express, professionally deliver and comprehend correct information to ensure guest satisfaction.
• Maintain harmonious working environment and professional relationship amongst colleagues within the department.
• Requirements:
• Must have Cancelled visa or Visit Visa.
• Visa will be provided by Company.

Job Type: Full-time

Pay: AED1,700.00 - AED2,200.00 per month

Application Question(s):

• Are you able to join immediately?