Qureos Mentor

Excellerate services

Key Duties and Responsibilities<ul><li>Keep a positive and motivated attitude and exercise self-control.</li><li>Demonstrate appropriate behaviour.</li><li>Follow hotel grooming standards.</li><li>Cooperation with other hotel departments to make sure the work is planned and organized efficiently.</li><li>Display outstanding hospitality skills.</li><li>Report any problems that may arise through the general operation of the property to the Head Concierge or the Manager on Duty.</li><li>Adheres to all Resort rules and regulations as per Service Standard Policies and Procedures, and follows all communications discussed in daily shift briefing.</li><li>Handles all telephone inquiries using proper telephone standard.</li><li>Welcomes guests with appropriate greeting of the day and always assist guests in a polite and professional manner.</li><li>Ensures that guests are supplied with comprehensive and correct information they require on the city, tourist attractions, shopping malls, restaurants etc.</li><li>Communicates guest requirements to colleagues and other relevant departments with an understanding that guests are always number one priority in terms of service.</li><li>Maintains current knowledge of daily &amp; weekly events and other activities taking place within and outside the Resort.</li><li>Takes responsibility for logging and resolving all guest complaints immediately.</li><li>Ensures the timely and efficient processing of each guest request throughout the entire process.</li><li>Attend training on respective tasks and duties in the case of health and safety, fire, or other emergency procedures.</li><li>Attend Departmental training sessions as requested.</li><li>Assist with other job-related tasks as and when requested.</li><li>Ensure guest information is always kept confidential as per resort standards.</li><li>Liaise with respective departments of special guest or group needs and requirements to ensure guest satisfaction.</li><li>Handles business related email inquiries that are intended for Concierge.</li><li>Excellent knowledge and understanding about the objectives and goals of the department</li><li>Be able to analyze information and evaluate results to choose best solutions and solve problems to guest satisfaction.</li><li>Be able to express, professionally deliver and comprehend correct information to ensure guest satisfaction.</li><li>Maintain harmonious working environment and professional relationship amongst colleagues within the department.</li><li>Requirements:</li><li>Must have Cancelled visa or Visit Visa.</li><li>Visa will be provided by Company.</li></ul>Job Type: Full-timePay: AED1,700.00 - AED2,200.00 per monthApplication Question(s):<ul><li>Are you able to join immediately?</li></ul> <div id='job-id'>Job Id: nBVM3afJLPjbd/Chbq9j4AhSY/GiOV9BYC1hJr5pUjCbF2buLuonA54krfcre4SeM+xoJ5g3o87ICeMX6RANym67tHkSXJh0g9tuRqmRLw==</div>

Concierge

Join Excellerate services and explore 1 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.