We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

• Answer customer calls and inquiries accurately and professionally.
• Receive customers in person, identify their needs, and provide appropriate service solutions.
• Follow up on customer files from contract signing until worker arrival and handover.
• Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.
• Coordinate with external recruitment agencies in labor-supplying countries to track order status.
• Enter and update customer data, order files, and contracts in the internal system.
• Resolve problems and complaints to ensure high levels of customer satisfaction.
• Schedule worker handover appointments and coordinate with sponsors.
• Ensure completion of all documents and legal requirements for recruitment.
• Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.
• Prepare weekly reports on case progress, complaints, and resolutions.
• Maintain strict confidentiality and professional ethics in all client dealings.
• Promote company services for recruiting domestic and professional workers.
• Prepare offers and pricing and ensure contract signing with clients.
• Participate in marketing events and exhibitions to strengthen market presence.
• Submit periodic reports on sales activities and customer feedback.
• Comply with company policies and customer service standards.

Qualifications and Requirements:

• Arabic speakers only apply for the job
• Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.
• Strong problem-solving ability and capacity to work under pressure.
• Proficient in computer systems and CRM software.
• Professional appearance with strong interpersonal skills across diverse nationalities.
• NOC is required.

Job Type: Full-time

Pay: QAR4,000.00 - QAR6,000.00 per month

Experience:

• Manpower companies: 3 years (Required)
• Customer relationship management: 3 years (Preferred)
• Agency management: 3 years (Preferred)

Language:

• Arabic (Required)
• English (Required)

Ability to Commute:

• Henderson, NV 89015 (Preferred)

Ability to Relocate:

• Henderson, NV 89015: Relocate before starting work (Preferred)