Posting Details

We are so pleased that you are interested in making an impact through our work at CYFD! The department thrives on dedicated, empathetic, and talented employees who ensure the well-being of the children and families in New Mexico by keeping them safe and healthy.

By joining CYFD, you'll work to find the best ways to support families through difficult situations using community-based prevention and intervention programs. Employees have teammates and a committed leadership team to support them every day.

We look forward to you joining us because caring for and supporting New Mexico's children and youth will take all of us. I know the department's mission is critical to improving the overall well-being of children in our state and, in turn, strengthening the future of New Mexico.

THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist?

Under minimal supervision, perform the most advanced project analytical work related to large and/or complex information systems and business processes. Translate business needs into requirements, performance measures, and improved processes. Participate in the system design process as business expert. Know and apply business analytics tools and methodologies, tailoring these to specific projects and environments.
How does it get done?

Define requirements and business cases for large and/or complex technology developments.

Lead the analysis and documentation of processes and systems to identify opportunities for improvement; may develop instructional materials, training, and job aids.

Lead the analysis of user needs and the design and implementation of new or modified management information systems, such as use case analysis.

Participates in designing reporting systems, forms, and related business tools as a business expert.

Collaborate and coordinate effectively with IT and business team members, translating between business and technical staff to derive clarity from ambiguity.

Interview employees and customers at all levels to analyze policies, work procedures, and operational methods for the needs analysis stage of systems development.

May participate in user acceptance testing, assist in upgrades and patching; may participate in smoke testing and develop test plans; plan, conduct, and document results of testing.

Lead and facilitate problem solving; defining the problem, performing root cause analysis, exploring options and solutions, understanding constraints, and recommending best solution based on data driven analysis.

Develop quality documentation such as requirement specification, user guides, presentation materials, correspondence, and use cases.

Demonstrate effective interpersonal skills to establish credibility and rapport with team members, management, and stakeholders. Communicate findings, results, requirements, and timelines in an objective manner.

Apply good judgment to appropriately escalating concerns or issues to more senior staff.

Strong written and oral communication skills; proven presentation experience and comfort with senior management audiences and effective facilitation skills with diverse groups.

Ability to prioritize workload and work with minimal supervision.

Contribute to continuous quality improvement of internal systems and solution delivery processes.

Identify, adapt, and implement the appropriate methodology and tools for specific projects and situations to deliver consistent, effective, and quality business analysis.

Mentor junior analysts.
Minimum Qualification

Bachelor's degree in any field and four (4) years of experience in information technology or business analysis. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling eight (8) years may substitute for the required education and experience. PMI-PBA certification may be substituted for one (1) year of education.
Employment Requirements

Must possess a current and valid Driver's License. Pre-employment background investigation is required and conditional pending results.
Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT), extensive personal computer and phone usage. Lifting up to 50 lbs. Travel statewide required
Supplemental Information

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Agency Contact Information: Joseph Baros, (505) 795-4870. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.