We are currently looking for a Quality Assurance Officer based in Saudi Arabia to support our growing operations and franchise partners across the Kingdom and the GCC. This role plays a vital part in ensuring that suppliers, restaurant operations, and franchise outlets consistently meet our food safety, quality, and operational excellence standards.

Key Responsibilities:

• Conduct routine and unannounced Quality Assurance Audits across stores and central kitchens in KSA and GCC.

• Ensure compliance with local and international food safety regulations (e.g., SFDA, HACCP, ISO).

• Deliver training sessions for operations and franchise partners on hygiene, food safety, and quality protocols.

• Monitor and evaluate Quality Control procedures, ensuring alignment with company SOPs.

• Liaise with suppliers to assess and enhance product quality and safety standards.

• Address customer feedback trends, conduct root cause analysis, and support operations teams in implementing corrective actions.

• Maintain detailed records and reports for all audits, corrective actions, and training sessions.

• Support the franchise development team by evaluating potential partners from a compliance standpoint.

Requirements:

• Minimum of 3 years' experience in Quality Assurance, Compliance, or Food Safety within the F&B, Restaurant, or Food Production sector.

• Experience conducting internal/external audits and working with regulatory bodies.

• Knowledge of SFDA regulations, HACCP, ISO 22000, and local food safety standards in KSA.

• Strong communication and interpersonal skills to engage and train cross-functional teams.

• Willingness to travel across regions to support operations and franchise outlets.